Food is always good. Love the inside and atmosphere. Service has always been great and the drinks are really good.
Doug W.
Finally, a pizza place in Northeastern Ohio that's worthy of praise. My wife and I recently moved to the area and are pizza snobs. We have tried many pizzas in the area and all were below the bar. The crust got better as I neared the edge. It also had a crispiness every other pizza up here lacked. The sauce was tart but had a slight sweetness that lent balance to the slice. They didn't skimp on the cheese which was chewy goodness. All in all, I think we found our pizza go-to place. Their Italian food menu looked mouthwateringly good, so we will be back for some of that, too. But their pizza is the best we've found so far. Follow me for more updates.
Mary Creason
Ordered a pizza and the bacon on it was wet and made the dough soggy. Son Ordered pasta and it wasn't done, had a crunch to it.
Atmosphere: 1
Food: 1
Service: 2
Ron Richer
The Deluxe Family Pizza was terrible: the crust was soggy and stuck to the box, the toppings looked like they had been dumped on, and it was so misshaped that they may have used a shovel to put it into the oven. Finally, it was only partially sliced in a hap-hazard way. It was a mess! I chose this restaurant because it had a 4.4 star review - that certainly didn't pertain to this pizza.
Food: 1
Service: 3
Dave Comer
Good food, good drinks and good service
Atmosphere: 4
Food: 4
Service: 4
Mary Gorman
Took brother & sis-in-law to dinner. They go there often. I had fettucini alfredo with shrimp.
We come to Sorrento often as it’s local for us. We’ve had good experiences here in the past. Tonight was the worst customer service I have ever experienced at a restaurant ever.Their posted closing time is 9:00pm. We walked in the door at 8:19 and were met by the manager, a middle aged woman, in the foyer. My girlfriend is a district manger for a restaurant chain so we are very cognizant of the workers. I asked the manager if we were good for dinner out of courtesy to let her know that we were aware of the time and that we wouldn’t be loitering after dinner. The expected response was “Yeah. You’re good. We still have 40 minutes” or something to that effect. What we got was “We close at 9” while staring daggers at us. We walked in and looked at each other like “What was that?” The manager followed us in and since she didn’t answer the question I asked again. Same look and she said “We close at 9. Just so you know” hen walked away without even entertaining a response.” It was very clear that we weren’t welcome there and we both took her response to mean we would have to be out at 9 pm regardless. Even if that’s how she felt, a little customer service in explaining it would have gone a long way.The hostess was sweet and greeted us but it was clear we weren’t welcome by management. We walked out and found that the doors were now locked 40 minutes before they close.Look, if we walked in at 8:50 with a sense of entitlement and ordered dinner, I get it. Truly. This was 40 minutes before closing time. We would have been done with dinner by 9. The absolute disrespect and dismissal by this manager was unbelievable.If you don’t want people coming in between 8 and 9 make your hours until 8 and let folks who are there enjoy their meal.We will never be back. I would rather drive for a half hour than to be treated like this again. It’s a shame too. We really enjoyed Sorrento.
Service: 1
Jimmy O.
We come to Sorrento often as it's local for us. We've had good experiences here in the past. Tonight was the worst customer service I have ever experienced at a restaurant ever. Their posted closing time is 9:00pm. We walked in the door at 8:19 and were met by the manager, a middle aged woman, in the foyer. My girlfriend is a district manger for a restaurant chain so we are very cognizant of the workers. I asked the manager if we were good for dinner out of courtesy to let her know that we were aware of the time and that we wouldn't be loitering after dinner. The expected response was "Yeah. You're good. We still have 40 minutes" or something to that effect. What we got was "We close at 9" while staring daggers at us. We walked in and looked at each other like "What was that?" The manager followed us in and since she didn't answer the question I asked again. Same look and she said "We close at 9. Just so you know" hen walked away without even entertaining a response." It was very clear that we weren't welcome there and we both took her response to mean we would have to be out at 9 pm regardless. Even if that's how she felt, a little customer service in explaining it would have gone a long way. The hostess was sweet and greeted us but it was clear we weren't welcome by management. We walked out and found that the doors were now locked 40 minutes before they close. Look, if we walked in at 8:50 with a sense of entitlement and ordered dinner, I get it. Truly. This was 40 minutes before closing time. We would have been done with dinner by 9. The absolute disrespect and dismissal by this manager was unbelievable. If you don't want people coming in between 8 and 9 make your hours until 8 and let folks who are there enjoy their meal. We will never be back. I would rather drive for a half hour than to be treated like this again. It's a shame too. We really enjoyed Sorrento
Ray Thomas
Very Delicious Food!!! Super Service! Great Atmosphere!
Priced competitively, traditional in menu, reliable in quality, Sorrento is a local gem. Service is warm, attentive, and staff must be happy because many have been there for years. Sorrento’s longevity is the sign of a loyal following. Taste the pasta and the elegant, fresh-made pastas, the crisp generous salad and warm rolls, the fabulous cappuccino and homemade limoncello and your return is inevitable….you will want to try the whole menu.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: House Salad, Stuffed Mushrooms, Mozzarella Fritti, Calamari, Soup & Salad Combo, Rolls, Italian Wedding Soup, Chicken Francese
Matt Kelly
We came with a group of 34 and the service was fantastic. Great job folks.
Atmosphere: 5
Food: 5
Service: 5
Tom Gierszal
Love the hostess ❤️. Great bar
Atmosphere: 5
Food: 4
Service: 5
Amy W.
We love coming here. The food is always delicious and the service is top notch. Everyone there smiles and is always helpful. The rolls are out of this world. We look forward to going here every time
Amy Mcfall
Great atmosphere, friendly service,and food was excellent!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Veal Parmigiana, Cannoli, Fettuccine, Rolls, Italian Wedding Soup
Food is always good. Love the inside and atmosphere. Service has always been great and the drinks are really good.
Finally, a pizza place in Northeastern Ohio that's worthy of praise. My wife and I recently moved to the area and are pizza snobs. We have tried many pizzas in the area and all were below the bar. The crust got better as I neared the edge. It also had a crispiness every other pizza up here lacked. The sauce was tart but had a slight sweetness that lent balance to the slice. They didn't skimp on the cheese which was chewy goodness. All in all, I think we found our pizza go-to place. Their Italian food menu looked mouthwateringly good, so we will be back for some of that, too. But their pizza is the best we've found so far. Follow me for more updates.
Ordered a pizza and the bacon on it was wet and made the dough soggy. Son Ordered pasta and it wasn't done, had a crunch to it.
Atmosphere: 1
Food: 1
Service: 2
The Deluxe Family Pizza was terrible: the crust was soggy and stuck to the box, the toppings looked like they had been dumped on, and it was so misshaped that they may have used a shovel to put it into the oven. Finally, it was only partially sliced in a hap-hazard way. It was a mess! I chose this restaurant because it had a 4.4 star review - that certainly didn't pertain to this pizza.
Food: 1
Service: 3
Good food, good drinks and good service
Atmosphere: 4
Food: 4
Service: 4
Took brother & sis-in-law to dinner. They go there often. I had fettucini alfredo with shrimp.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fettuccine, Soup & Salad Combo, Rolls, Soup
Our hostess (Maureen) was the
Atmosphere: 5
Food: 3
Service: 5
We come to Sorrento often as it’s local for us. We’ve had good experiences here in the past. Tonight was the worst customer service I have ever experienced at a restaurant ever.Their posted closing time is 9:00pm. We walked in the door at 8:19 and were met by the manager, a middle aged woman, in the foyer. My girlfriend is a district manger for a restaurant chain so we are very cognizant of the workers. I asked the manager if we were good for dinner out of courtesy to let her know that we were aware of the time and that we wouldn’t be loitering after dinner. The expected response was “Yeah. You’re good. We still have 40 minutes” or something to that effect. What we got was “We close at 9” while staring daggers at us. We walked in and looked at each other like “What was that?” The manager followed us in and since she didn’t answer the question I asked again. Same look and she said “We close at 9. Just so you know” hen walked away without even entertaining a response.” It was very clear that we weren’t welcome there and we both took her response to mean we would have to be out at 9 pm regardless. Even if that’s how she felt, a little customer service in explaining it would have gone a long way.The hostess was sweet and greeted us but it was clear we weren’t welcome by management. We walked out and found that the doors were now locked 40 minutes before they close.Look, if we walked in at 8:50 with a sense of entitlement and ordered dinner, I get it. Truly. This was 40 minutes before closing time. We would have been done with dinner by 9. The absolute disrespect and dismissal by this manager was unbelievable.If you don’t want people coming in between 8 and 9 make your hours until 8 and let folks who are there enjoy their meal.We will never be back. I would rather drive for a half hour than to be treated like this again. It’s a shame too. We really enjoyed Sorrento.
Service: 1
We come to Sorrento often as it's local for us. We've had good experiences here in the past. Tonight was the worst customer service I have ever experienced at a restaurant ever. Their posted closing time is 9:00pm. We walked in the door at 8:19 and were met by the manager, a middle aged woman, in the foyer. My girlfriend is a district manger for a restaurant chain so we are very cognizant of the workers. I asked the manager if we were good for dinner out of courtesy to let her know that we were aware of the time and that we wouldn't be loitering after dinner. The expected response was "Yeah. You're good. We still have 40 minutes" or something to that effect. What we got was "We close at 9" while staring daggers at us. We walked in and looked at each other like "What was that?" The manager followed us in and since she didn't answer the question I asked again. Same look and she said "We close at 9. Just so you know" hen walked away without even entertaining a response." It was very clear that we weren't welcome there and we both took her response to mean we would have to be out at 9 pm regardless. Even if that's how she felt, a little customer service in explaining it would have gone a long way. The hostess was sweet and greeted us but it was clear we weren't welcome by management. We walked out and found that the doors were now locked 40 minutes before they close. Look, if we walked in at 8:50 with a sense of entitlement and ordered dinner, I get it. Truly. This was 40 minutes before closing time. We would have been done with dinner by 9. The absolute disrespect and dismissal by this manager was unbelievable. If you don't want people coming in between 8 and 9 make your hours until 8 and let folks who are there enjoy their meal. We will never be back. I would rather drive for a half hour than to be treated like this again. It's a shame too. We really enjoyed Sorrento
Very Delicious Food!!! Super Service! Great Atmosphere!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Priced competitively, traditional in menu, reliable in quality, Sorrento is a local gem. Service is warm, attentive, and staff must be happy because many have been there for years. Sorrento’s longevity is the sign of a loyal following. Taste the pasta and the elegant, fresh-made pastas, the crisp generous salad and warm rolls, the fabulous cappuccino and homemade limoncello and your return is inevitable….you will want to try the whole menu.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: House Salad, Stuffed Mushrooms, Mozzarella Fritti, Calamari, Soup & Salad Combo, Rolls, Italian Wedding Soup, Chicken Francese
We came with a group of 34 and the service was fantastic. Great job folks.
Atmosphere: 5
Food: 5
Service: 5
Love the hostess ❤️. Great bar
Atmosphere: 5
Food: 4
Service: 5
We love coming here. The food is always delicious and the service is top notch. Everyone there smiles and is always helpful. The rolls are out of this world. We look forward to going here every time
Great atmosphere, friendly service,and food was excellent!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Veal Parmigiana, Cannoli, Fettuccine, Rolls, Italian Wedding Soup