Two stars because I never got to eat my custom order. Three Gen Z girls filling a DoorDash order. No one else in the store. Waited a while until one walked over and made my small bowl to go with minimal conversation. At home I saw that it wasn't mine. Picked up the phone; thought they might want to know that someone else's order will now be wrong too. All I got was "uh huh" twice when I told her my order was wrong. No apology. Not interested in what my order was for or what I received or did I want a refund. Who is managing this place?
Michelle N.
I absolutely love this Hot Head... everything is always fresh and cooked perfectly. They have a fantastic selection of sauces and toppings to customize your food however you want or you can choose from their options that's are already made up. You can get a Lil Bowl, A bowl, or a burrito... I typically get a lil bowl with a tortilla on the side because I don't like how big they are compared to my mouth haha. My go to lately is the Jalepeno Ranch steak bowl. It is spicy but the flavor is SO good! My friends laugh when I start sniffling but continue to eat. I swap the salsa for corn salsa and add sour cream because is it even a burrito without it?
Nathan B.
The staff was wayyy friendlier than most places❤️
Atmosphere: 5
Food: 5
Service: 5
Mike Stacy
Good food
Samuel Simons
No, I'm not over-exaggerating. I honestly think that this place is underrated, and I realize that people are more inclined to leave a review when they have a bad experience, but personal experiences vary. Like, with me, every time I've been here, the ingredients were fresh, the employees were friendly, the place was clean, and the food was affordable. Plus, the parking is great!Vegetarian options: You can literally just ask for no meat or anything that violates vegetarian standards.Parking: The parking lot is never crowded, and you can't park directly in front of the establishment, which is very handy in case there's a fire.
First time eating at this hot head and only my second ever time eating hothead myself. My co worker got it for me 2 weeks ago and I decided to try it for dinner tonight. Let me start off by saying that was the first time my wife had hot head and it’s now the last at this location indefinitely. Jason seems to be such a know it all, rude, condescending as well. I order a smother burrito which when I got it at work it had all my toppings inside: chicken, rice, cheese, sauces, fajita peppers, pineapples, corn, salsa. Jason seemed to be offended that I wanted it inside my burrito and said “well the one by your work is doing it wrong and you can tell them that, I created this and you put those toppings on top.” Is it really that big of a deal? I’m the customer I’m the one ordering it and eating and paying for it. So WHO CARES. But on the app it does not say + $1.00 for pineapples nor did I see it posted nor did the other location charge me for anything besides the burrito itself plus $1.50 for smothered burrito. They also changed their store hours now to close at 8 because they are “short staffed” and judging by how him and the women were acting I can see why they are short staffed. So save your time and effort, go down the road to Chipotle or Bubbakoo’s or even Qdoba if you fancy a drive. Then two girls walked in the back carrying a pizza so not sure how they are short staffed when they had 4-5 of them there but not my problem or concern. They also skimp more than chipotle does so that blew my mind, not worth it y’all. Save that money and avoid this location ? or maybe even hot head overall ? I did have a coupon for 2 entrees for $15.99 I should have saved my money and went elsewhere. Now I know for future reference.
Atmosphere: 4
Food: 3
Service: 1
Ken Wagner
A choice if you're not a Chipotle fan. Definitely different.
Atmosphere: 4
Food: 4
Service: 5
Makayla Quillen
Have come here multiple times the past month and every time they have closed an hour early. Came earlier and open sign was on but rude staff and told me they were closed. Need to update hours and not waste anyones time.
Ben Hauser
Last time this place will get my money. Online order. 2 bowls and 1 burrito. It's now 20min past my pickup time and I'm still here waiting. They are out of both types of beans and steak. Awesome! Get your burrito fix somewhere else!!!
Atmosphere: 1
Food: 2
Service: 1
Mark Howell
Literally says that their hours were updated 3 weeks ago, but they close at 8 not 10. They still took the order after 8 though, or at least the online payment. Pulled up to a closed store, seems like a scam to me. Makes sense though the food is always trash so scamming people is probably the only way they can make money.
Took our money tonight online, got there 8 to pickup and was told we are closed. On line still shows open, and talking orders. This has been going on for a couple years now according to reviews. This owner has to be a crooked individual to not have fixed this issue. I'm sure she make money of those who don't want the confrontation. We will get out money tomorrow! Not sure how this works but this is the SPRINGBORO OHIO STORE.
michael shea
My wife and daughter choose this place over the other taco/burrito places. Great food and very friendly staff.
Atmosphere: 5
Food: 5
Service: 5
Scott Peeler
Great fast food option. Friendly & fast service with plenty of options. Toasting your burrito bowl is a game changer!
Ashley Witt
Staff was super friendly and quick! Food was great!
katherine k.
Hot head is so yummy! Their ingredients taste fresh and I would choose this place over chipotle anyday
Two stars because I never got to eat my custom order. Three Gen Z girls filling a DoorDash order. No one else in the store. Waited a while until one walked over and made my small bowl to go with minimal conversation. At home I saw that it wasn't mine. Picked up the phone; thought they might want to know that someone else's order will now be wrong too. All I got was "uh huh" twice when I told her my order was wrong. No apology. Not interested in what my order was for or what I received or did I want a refund. Who is managing this place?
I absolutely love this Hot Head... everything is always fresh and cooked perfectly. They have a fantastic selection of sauces and toppings to customize your food however you want or you can choose from their options that's are already made up. You can get a Lil Bowl, A bowl, or a burrito... I typically get a lil bowl with a tortilla on the side because I don't like how big they are compared to my mouth haha. My go to lately is the Jalepeno Ranch steak bowl. It is spicy but the flavor is SO good! My friends laugh when I start sniffling but continue to eat. I swap the salsa for corn salsa and add sour cream because is it even a burrito without it?
The staff was wayyy friendlier than most places❤️
Atmosphere: 5
Food: 5
Service: 5
Good food
No, I'm not over-exaggerating. I honestly think that this place is underrated, and I realize that people are more inclined to leave a review when they have a bad experience, but personal experiences vary. Like, with me, every time I've been here, the ingredients were fresh, the employees were friendly, the place was clean, and the food was affordable. Plus, the parking is great!Vegetarian options: You can literally just ask for no meat or anything that violates vegetarian standards.Parking: The parking lot is never crowded, and you can't park directly in front of the establishment, which is very handy in case there's a fire.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Nachos, Bowl, Taco, Fountain Drink
First time eating at this hot head and only my second ever time eating hothead myself. My co worker got it for me 2 weeks ago and I decided to try it for dinner tonight. Let me start off by saying that was the first time my wife had hot head and it’s now the last at this location indefinitely. Jason seems to be such a know it all, rude, condescending as well. I order a smother burrito which when I got it at work it had all my toppings inside: chicken, rice, cheese, sauces, fajita peppers, pineapples, corn, salsa. Jason seemed to be offended that I wanted it inside my burrito and said “well the one by your work is doing it wrong and you can tell them that, I created this and you put those toppings on top.” Is it really that big of a deal? I’m the customer I’m the one ordering it and eating and paying for it. So WHO CARES. But on the app it does not say + $1.00 for pineapples nor did I see it posted nor did the other location charge me for anything besides the burrito itself plus $1.50 for smothered burrito. They also changed their store hours now to close at 8 because they are “short staffed” and judging by how him and the women were acting I can see why they are short staffed. So save your time and effort, go down the road to Chipotle or Bubbakoo’s or even Qdoba if you fancy a drive. Then two girls walked in the back carrying a pizza so not sure how they are short staffed when they had 4-5 of them there but not my problem or concern. They also skimp more than chipotle does so that blew my mind, not worth it y’all. Save that money and avoid this location ? or maybe even hot head overall ? I did have a coupon for 2 entrees for $15.99 I should have saved my money and went elsewhere. Now I know for future reference.
Atmosphere: 4
Food: 3
Service: 1
A choice if you're not a Chipotle fan. Definitely different.
Atmosphere: 4
Food: 4
Service: 5
Have come here multiple times the past month and every time they have closed an hour early. Came earlier and open sign was on but rude staff and told me they were closed. Need to update hours and not waste anyones time.
Last time this place will get my money. Online order. 2 bowls and 1 burrito. It's now 20min past my pickup time and I'm still here waiting. They are out of both types of beans and steak. Awesome! Get your burrito fix somewhere else!!!
Atmosphere: 1
Food: 2
Service: 1
Literally says that their hours were updated 3 weeks ago, but they close at 8 not 10. They still took the order after 8 though, or at least the online payment. Pulled up to a closed store, seems like a scam to me. Makes sense though the food is always trash so scamming people is probably the only way they can make money.
Restaurantji Recommends
Took our money tonight online, got there 8 to pickup and was told we are closed. On line still shows open, and talking orders. This has been going on for a couple years now according to reviews. This owner has to be a crooked individual to not have fixed this issue. I'm sure she make money of those who don't want the confrontation. We will get out money tomorrow! Not sure how this works but this is the SPRINGBORO OHIO STORE.
My wife and daughter choose this place over the other taco/burrito places. Great food and very friendly staff.
Atmosphere: 5
Food: 5
Service: 5
Great fast food option. Friendly & fast service with plenty of options. Toasting your burrito bowl is a game changer!
Staff was super friendly and quick! Food was great!
Hot head is so yummy! Their ingredients taste fresh and I would choose this place over chipotle anyday