First off, ABSOLUTELY love Hothead and there sauce options!!! We were eating here alot but that's gonna stop. This hothead in particular, the staff is pleasant for the most part, I just think they don't know how to cook the rice and I noticed when they bring a new rice bucket in they scrape the old into it. I think 1, or both of those reasons are for our bad experience's we have been having lately.The brown or white rice is always undercooked, hard (which could be from them scraping out the old container into the new) tasteless, lime flavor on the white rice missing 75% of the time ect. For a family of four to eat and it's somewhere around 40to50 bucks that's unacceptable. Rice is 1 of the main ingredients and the staff needs to be well versed in preparing it. Eating undercooked rice isn't good for you! If this happened once here and there, I'd get it, but in the past 2 months we've ate here 5or6 times and it seems to be getting worse, so bad that today we finally took it back (just brown rice bowls today) kids white rice seemed fine. Looked like rice had been sitting for awhile.
Atmosphere: 3
Food: 1
Service: 4
Recommended dishes: Bowl
Kyle Pursley
Drive through took so long to the point I left before ever even ordering.
Service: 1
Aka RedBeard
Poor service was here early to pick up an order and lady rudely told me orders not due for 2 more minutes.
Atmosphere: 1
Food: 1
Service: 1
Big Bagger
Came in yesterday and found red hair in my food again I really think you guys should wear hats or hair nets if you do not offer refunds that’s just disgusting!
kanna ball
Got 2 stuffed quesadillas... Excellent food . Service was great.. cashier very polite. My first time here I will
Food: 4
Service: 4
Recommended dishes: Queso, Quesadilla
Jacob Masters
I came in on 2/624 and ordered two Bowls and two bags of chips. I got it to go, and when I got home, I started to mix up my bowl and found a hair in my food. I returned everything I ordered uneaten and was told they don't do refunds. So they offered to remake my food. I told them I was good for the night. They told me I could come back and get it remade when I wad ready. They wrote on my recept "Remake" and also the managers name at the time of shift. I came back in 2/23/24 to get my food remade and was told that they couldn't accept my recept that I had because it was over a "Month" since I was last there. It was only 17 days and wasn't over a month. The manager was very rude about it and her math was way off. I will never be back. I'm out $23.XX and still no food. If I could give them negative 5 starts I would. This is not how you run a business and hope they treat people better than they did me. So if your order ever gets messed up I hope it goes better for you than me.
Atmosphere: 1
Food: 1
Service: 1
Terry Fuller
Cleaner than before.Skimpy portions.... doubtful we go back.
Atmosphere: 3
Food: 3
Service: 1
Joe Lapp
Very good
Robert Penwell
Love the food and friendly staff!
Atmosphere: 5
Food: 5
Service: 5
Daniel Kunce
Ordered an order through the restaurant website. They double charged me for my order and then canceled it. I called to resolve the issue and they said they could not help me. I asked for the corporate number and they refused to give it to me. The lady on the phone was incredibly rude. It's the day before Christmas and I got double charged and have no food to show for it. Would recommend going across town, do NOT eat at the derr road location.
I love that they have pineapple, I will always come here over Chipotle.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bowl
Dawn Massie
Friendly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bowl
So-Low Cuts Landscaping
Food is always consistent whether you go through the drive thru or carry out. Staff is super nice. The staff and restaurant is like “A breath of fresh air” compared to Chipotle on Bechtle Ave. if you have to choose between the two, this location will not leave you disappointed like Chipotle.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bowl
Keifer Kendall
Food is almost always good, but I don’t think I will be returning to this location. The bowls get skimpier every time I come. For the amount I spend, I will try out a different location.
Atmosphere: 5
Food: 5
Service: 2
Nicholas Jenkins
Staff are always great and friendly. Food is always fresh and makes you want to keep coming back.
First off, ABSOLUTELY love Hothead and there sauce options!!! We were eating here alot but that's gonna stop. This hothead in particular, the staff is pleasant for the most part, I just think they don't know how to cook the rice and I noticed when they bring a new rice bucket in they scrape the old into it. I think 1, or both of those reasons are for our bad experience's we have been having lately.The brown or white rice is always undercooked, hard (which could be from them scraping out the old container into the new) tasteless, lime flavor on the white rice missing 75% of the time ect. For a family of four to eat and it's somewhere around 40to50 bucks that's unacceptable. Rice is 1 of the main ingredients and the staff needs to be well versed in preparing it. Eating undercooked rice isn't good for you! If this happened once here and there, I'd get it, but in the past 2 months we've ate here 5or6 times and it seems to be getting worse, so bad that today we finally took it back (just brown rice bowls today) kids white rice seemed fine. Looked like rice had been sitting for awhile.
Atmosphere: 3
Food: 1
Service: 4
Recommended dishes: Bowl
Drive through took so long to the point I left before ever even ordering.
Service: 1
Poor service was here early to pick up an order and lady rudely told me orders not due for 2 more minutes.
Atmosphere: 1
Food: 1
Service: 1
Came in yesterday and found red hair in my food again I really think you guys should wear hats or hair nets if you do not offer refunds that’s just disgusting!
Got 2 stuffed quesadillas... Excellent food . Service was great.. cashier very polite. My first time here I will
Food: 4
Service: 4
Recommended dishes: Queso, Quesadilla
I came in on 2/624 and ordered two Bowls and two bags of chips. I got it to go, and when I got home, I started to mix up my bowl and found a hair in my food. I returned everything I ordered uneaten and was told they don't do refunds. So they offered to remake my food. I told them I was good for the night. They told me I could come back and get it remade when I wad ready. They wrote on my recept "Remake" and also the managers name at the time of shift. I came back in 2/23/24 to get my food remade and was told that they couldn't accept my recept that I had because it was over a "Month" since I was last there. It was only 17 days and wasn't over a month. The manager was very rude about it and her math was way off. I will never be back. I'm out $23.XX and still no food. If I could give them negative 5 starts I would. This is not how you run a business and hope they treat people better than they did me. So if your order ever gets messed up I hope it goes better for you than me.
Atmosphere: 1
Food: 1
Service: 1
Cleaner than before.Skimpy portions.... doubtful we go back.
Atmosphere: 3
Food: 3
Service: 1
Very good
Love the food and friendly staff!
Atmosphere: 5
Food: 5
Service: 5
Ordered an order through the restaurant website. They double charged me for my order and then canceled it. I called to resolve the issue and they said they could not help me. I asked for the corporate number and they refused to give it to me. The lady on the phone was incredibly rude. It's the day before Christmas and I got double charged and have no food to show for it. Would recommend going across town, do NOT eat at the derr road location.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I love that they have pineapple, I will always come here over Chipotle.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bowl
Friendly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bowl
Food is always consistent whether you go through the drive thru or carry out. Staff is super nice. The staff and restaurant is like “A breath of fresh air” compared to Chipotle on Bechtle Ave. if you have to choose between the two, this location will not leave you disappointed like Chipotle.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bowl
Food is almost always good, but I don’t think I will be returning to this location. The bowls get skimpier every time I come. For the amount I spend, I will try out a different location.
Atmosphere: 5
Food: 5
Service: 2
Staff are always great and friendly. Food is always fresh and makes you want to keep coming back.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bowl