Dirty. Staff are immature and loud music playing. Smoking outback alot. And just hanging out like a club.
Atmosphere: 2
Food: 2
Service: 1
Brian Bennington
I personally like the variety of Hot Head. The sauces and the combinations that you can get make it superior to Chipotle in my opinion. Vary rarely am I disappointed when I go to this location. The staff is always friendly and curious.
Atmosphere: 1
Food: 4
Service: 2
Ashli Presley
Everytime we stop by here on a Sunday evening they turn us away stating they don't have the required ingredients to make anything on their menu, but the 3 employees inside were having a blast recording tictok dance videos and enjoying free drink from the fountain. Definitely don't recommend this location due to bad management and poor employees manners.
Atmosphere: 1
Food: 1
Service: 1
Eric Richmond
Visited after a long while. Very nice.Vegetarian options: You can have a vegetarian burrito or bowl made.Dietary restrictions: It may be possible to accommodate dietary restrictions.Parking: Decent parking provided by the stripmall.Kid-friendliness: It is OK. Nothing for kids to do except eat a meal.Wheelchair accessibility: Offers accessibility ♿️.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Cookie, Chicken Soft Taco, Smothered Burrito, Chicken Power Bowl, Chips, Steak Bowl, Pinto Beans, Bottled Water, Steak, Queso, Salsa, Dozen Cookies, Taco Meat, Bowl Chicken Black Beans Pico De Gallo Jalapeño Mild Peppers and Hot Head Sauce, Cantina Nachos, Bowl, Guacamole, Sauce, Quesadilla, Custom Queso
Adam Hayes
The food tasted fine the service was OK. I ordered a bowl off of the menu and the employee didn't know what i was ordering i had to tell her what the menu said so she could make my meal. The problem was the condition of the dining room. The floors were so filthy that when you walked your shoes stuck to the floor. You could see the build up of ditr on the floors. Which makes me question the cleanliness of the kitchen.I will never eat at this location again!
Atmosphere: 1
Food: 3
Service: 2
Recommended dishes: Bowl
R F
I mistakenly placed an order for this location on the Hot Heads Burrito website on Friday, December 15th. I realized I made a mistake immediately after submitting the order and called them right away so they wouldn't waste their time or money making my food. I am not exaggerating when I say that I called them over 20 times in an effort to cancel my order. After calling this location multiple days, I have concluded that this location can't be bothered to answer the phone. I placed a call and sent an email to headquarters and have still not been contacted by them. I don't appreciate having my money stolen. Since Hot Head can't be bothered by the fact that they essentially stole money from me, by taking my money while not providing a service, I filed a claim with my bank today to dispute the charge on my card of $40.60. What a shame that I have to go to such lengths to resolve this issue.
Service: 1
Charlie Litteral
Wish that they would bring back. The shrimp burrito other than that no complaints
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Smothered Burrito
India Stamper
Don't put enough food in thier bowls at all. I could of fit the food in my big bowl in a lil
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Steak Bowl, Bowl
Tyler Pontsler
Sign on building says it opens at 10:30 went at 10:32 and door was locked and no one appeared to be there.
This was our go to pretty often but it’s a bummer that they took away the lil bowl. My 5 year old expects that and the big bowl is too big for her. It’s kind of odd to take that away.
Niya Snyder
The food is fine but the teenagers who were so unenthused to have customers at the moment. All of them were sitting down eating and on their phone's. Very what you want and hurry up attitude. While putting my order together she threw my bag of chips at the register. I will think twice before visiting this location again.
Atmosphere: 1
Food: 5
Service: 1
Misses Denim
I guess they (Ohio) tell time differently in NY. But if the store says closing at 10p.m. That means 10:00p.m. Not 9:50p.m nor 9:52p.m or anything short of 10:00p.m. Ensure time clocks reflect that as well, because my gas tank definitely noticed. Nonetheless-Enjoy your night by all
Atmosphere: 1
Food: 4
Service: 3
Laurie Oconnell
Food is absolutely wonderful no doubt about that, but the young girl working that took our order was not friendly and was acting aggravated to even take my order.
Atmosphere: 5
Food: 5
Service: 1
Recommended dishes: Bowl
Alejandra A.
Omg. The girls working here had such nasty attitude serving. She rolled her eyes when I just was ordering. Mind you my husband and I are polite and understand people hate their jobs sometimes and we ignore it but the service was BAD we left. I don't want people like that making my food. Don't come here.
Fresher than most places
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Smothered Burrito
Dirty. Staff are immature and loud music playing. Smoking outback alot. And just hanging out like a club.
Atmosphere: 2
Food: 2
Service: 1
I personally like the variety of Hot Head. The sauces and the combinations that you can get make it superior to Chipotle in my opinion. Vary rarely am I disappointed when I go to this location. The staff is always friendly and curious.
Atmosphere: 1
Food: 4
Service: 2
Everytime we stop by here on a Sunday evening they turn us away stating they don't have the required ingredients to make anything on their menu, but the 3 employees inside were having a blast recording tictok dance videos and enjoying free drink from the fountain. Definitely don't recommend this location due to bad management and poor employees manners.
Atmosphere: 1
Food: 1
Service: 1
Visited after a long while. Very nice.Vegetarian options: You can have a vegetarian burrito or bowl made.Dietary restrictions: It may be possible to accommodate dietary restrictions.Parking: Decent parking provided by the stripmall.Kid-friendliness: It is OK. Nothing for kids to do except eat a meal.Wheelchair accessibility: Offers accessibility ♿️.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Cookie, Chicken Soft Taco, Smothered Burrito, Chicken Power Bowl, Chips, Steak Bowl, Pinto Beans, Bottled Water, Steak, Queso, Salsa, Dozen Cookies, Taco Meat, Bowl Chicken Black Beans Pico De Gallo Jalapeño Mild Peppers and Hot Head Sauce, Cantina Nachos, Bowl, Guacamole, Sauce, Quesadilla, Custom Queso
The food tasted fine the service was OK. I ordered a bowl off of the menu and the employee didn't know what i was ordering i had to tell her what the menu said so she could make my meal. The problem was the condition of the dining room. The floors were so filthy that when you walked your shoes stuck to the floor. You could see the build up of ditr on the floors. Which makes me question the cleanliness of the kitchen.I will never eat at this location again!
Atmosphere: 1
Food: 3
Service: 2
Recommended dishes: Bowl
I mistakenly placed an order for this location on the Hot Heads Burrito website on Friday, December 15th. I realized I made a mistake immediately after submitting the order and called them right away so they wouldn't waste their time or money making my food. I am not exaggerating when I say that I called them over 20 times in an effort to cancel my order. After calling this location multiple days, I have concluded that this location can't be bothered to answer the phone. I placed a call and sent an email to headquarters and have still not been contacted by them. I don't appreciate having my money stolen. Since Hot Head can't be bothered by the fact that they essentially stole money from me, by taking my money while not providing a service, I filed a claim with my bank today to dispute the charge on my card of $40.60. What a shame that I have to go to such lengths to resolve this issue.
Service: 1
Wish that they would bring back. The shrimp burrito other than that no complaints
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Smothered Burrito
Don't put enough food in thier bowls at all. I could of fit the food in my big bowl in a lil
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Steak Bowl, Bowl
Sign on building says it opens at 10:30 went at 10:32 and door was locked and no one appeared to be there.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
This was our go to pretty often but it’s a bummer that they took away the lil bowl. My 5 year old expects that and the big bowl is too big for her. It’s kind of odd to take that away.
The food is fine but the teenagers who were so unenthused to have customers at the moment. All of them were sitting down eating and on their phone's. Very what you want and hurry up attitude. While putting my order together she threw my bag of chips at the register. I will think twice before visiting this location again.
Atmosphere: 1
Food: 5
Service: 1
I guess they (Ohio) tell time differently in NY. But if the store says closing at 10p.m. That means 10:00p.m. Not 9:50p.m nor 9:52p.m or anything short of 10:00p.m. Ensure time clocks reflect that as well, because my gas tank definitely noticed. Nonetheless-Enjoy your night by all
Atmosphere: 1
Food: 4
Service: 3
Food is absolutely wonderful no doubt about that, but the young girl working that took our order was not friendly and was acting aggravated to even take my order.
Atmosphere: 5
Food: 5
Service: 1
Recommended dishes: Bowl
Omg. The girls working here had such nasty attitude serving. She rolled her eyes when I just was ordering. Mind you my husband and I are polite and understand people hate their jobs sometimes and we ignore it but the service was BAD we left. I don't want people like that making my food. Don't come here.