I absolutely love the food quality of the burgers and vegetables, everything tastes fresh and it's leagues better than most other fast food restaurants. The fries are more middle grade but that might be because I only order in the evening when they're not so fresh.
Atmosphere: 5
Food: 5
Service: 5
Liz Krause
Teach your employees that customers can hear them through the window. I worked in food service so i understand sometimes people order something that’s not typical and you tell your coworkers about it and laugh. The issue is when you scream it so loud I can hear from my car. I ordered a grilled chicken sandwich and wasn’t told it was discontinued until I got to the window. Then the guy said we have grilled wraps and told me what was on them. I said can I get mayo instead of ranch. The girl in the back screams “MAYO ON A WRAP. WHY WOULD SOMEONE ORDER THAT!” Then as the guy was getting my wrap from her he says yum sarcastically. Like come on. I didn’t even want to order this item and wasn’t told until I was a the window what was on it. I get that’s not the usual but seriously it wasn’t that crazy in my opinion.
Colin mckinley
What’s up with people not getting orders right anymore like you are making us waste money and food because you get the stuff wrong. Worse than McDonald’s at this point they can never get anything right anymore and it starts with the staff and you know what I mean by that….
Atmosphere: 1
Food: 1
Service: 1
Deliah Paulson
The last two times I have been to this Wendy’s I have had terrible customer service. I did a mobile order for curbside, I sat in my car for ten minutes after doing the steps the website asked me to do and then called the Wendy’s to find out they don’t have curbside pickup and I either need to go inside or go through the drive thru. (Would have been nice to know because I did have to go to work). I got inside and my order was still NOT READY. The second time I went I did a drive thru mobile order. I got to where you order and said hello. All I got was sass. IF YOU HATE YOUR JOB THAT MUCH QUIT. You should not be in customer service if you don’t want to be respectful.
Atmosphere: 1
Food: 4
Service: 1
Bernidette Kennedy
Today was the third time I've tried going to this Wendy's after grocery shopping at Aldi and I've been stuck in the drive through line without exaggeration for 40 minutes. Absolutely bonkers.I guess I should be thankful we left instead of continuing to wait considering all the other reviews are about how terrible the food quality is.
Mary Yoho
A great place 2 eat when I'm in That neck of the
Atmosphere: 5
Food: 4
Service: 5
Ben Laser
Black ppl worked there
Kevin Harrington
Wendy's has degenerated so bad in the last 3 years. The service is terrible at this location. We waited for 5 min and no one took our order. We left and will never return. For the sake of the employees, I hope management can fix it.
Atmosphere: 2
Food: 3
Service: 1
Elaine Buck
The food was fresh and good!
Atmosphere: 4
Food: 5
Service: 4
Emily Pagonis
Best employees and customer service ever ? give these guys a raise ? they made my day and freshest chickie sammies 100/10
I love coming to this Wendy's, but the workers there are treated extremely unfairly from what I've heard and seen. I normally come through at night and they are always very friendly and fast. Pay your people more you don't deserve them. I am so sorry managers and crew members. ??
Atmosphere: 5
Food: 5
Service: 5
Lori Foldessy
The girl who took my order was very rude! She didn’t greet me when she took my order and then she practically threw the bag into my hand, it’s a good thing I was quick or it would have fallen on the ground!
Atmosphere: 5
Food: 5
Service: 1
Alena Ingram
I swear to god you guys are the only Wendy’s in Ohio that knows how to make a grilled chicken wrap. Keep up the good work y’all.
Atmosphere: 5
Food: 5
Service: 5
Chuck Heeter
Ordered at the stow -kent store inside to go . The cashier Amber was very polite. She was training a new young lady and was doing a great job at helping her and I at same time . Fast service and my potato was hot and perfect cooked with lot of bacon and cheese on it . This Wendy's can be slow at times with rude workers,but Amber made my experience a very enjoyable one today . Very nice lady who is good at her job .
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Wendy
Pearlie Monique Releford
This place is horrible how about you ask for new fries and they take the old ones back and dip them down the the oil so give them back to you . THE SO CALLED MANAGER AT THAT so I contact someone the next day a young kid by the name of Anna is a manager I explains what happens and you start going off as if I’m wrong . So o ask for a corporate number she gives me her mom number so I go to get my food replaced I get to the window and this kid says I’m not serving you and calls the police on me for NOTHING so I waited for the police and I requested my money back these bixxxx talking about they not accommodating me so now I’m out of my money and my kids didn’t get any food If you black stay away from this dump oh let’s not forget the staff in the window flicking off my kids
I absolutely love the food quality of the burgers and vegetables, everything tastes fresh and it's leagues better than most other fast food restaurants. The fries are more middle grade but that might be because I only order in the evening when they're not so fresh.
Atmosphere: 5
Food: 5
Service: 5
Teach your employees that customers can hear them through the window. I worked in food service so i understand sometimes people order something that’s not typical and you tell your coworkers about it and laugh. The issue is when you scream it so loud I can hear from my car. I ordered a grilled chicken sandwich and wasn’t told it was discontinued until I got to the window. Then the guy said we have grilled wraps and told me what was on them. I said can I get mayo instead of ranch. The girl in the back screams “MAYO ON A WRAP. WHY WOULD SOMEONE ORDER THAT!” Then as the guy was getting my wrap from her he says yum sarcastically. Like come on. I didn’t even want to order this item and wasn’t told until I was a the window what was on it. I get that’s not the usual but seriously it wasn’t that crazy in my opinion.
What’s up with people not getting orders right anymore like you are making us waste money and food because you get the stuff wrong. Worse than McDonald’s at this point they can never get anything right anymore and it starts with the staff and you know what I mean by that….
Atmosphere: 1
Food: 1
Service: 1
The last two times I have been to this Wendy’s I have had terrible customer service. I did a mobile order for curbside, I sat in my car for ten minutes after doing the steps the website asked me to do and then called the Wendy’s to find out they don’t have curbside pickup and I either need to go inside or go through the drive thru. (Would have been nice to know because I did have to go to work). I got inside and my order was still NOT READY. The second time I went I did a drive thru mobile order. I got to where you order and said hello. All I got was sass. IF YOU HATE YOUR JOB THAT MUCH QUIT. You should not be in customer service if you don’t want to be respectful.
Atmosphere: 1
Food: 4
Service: 1
Today was the third time I've tried going to this Wendy's after grocery shopping at Aldi and I've been stuck in the drive through line without exaggeration for 40 minutes. Absolutely bonkers.I guess I should be thankful we left instead of continuing to wait considering all the other reviews are about how terrible the food quality is.
A great place 2 eat when I'm in That neck of the
Atmosphere: 5
Food: 4
Service: 5
Black ppl worked there
Wendy's has degenerated so bad in the last 3 years. The service is terrible at this location. We waited for 5 min and no one took our order. We left and will never return. For the sake of the employees, I hope management can fix it.
Atmosphere: 2
Food: 3
Service: 1
The food was fresh and good!
Atmosphere: 4
Food: 5
Service: 4
Best employees and customer service ever ? give these guys a raise ? they made my day and freshest chickie sammies 100/10
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I love coming to this Wendy's, but the workers there are treated extremely unfairly from what I've heard and seen. I normally come through at night and they are always very friendly and fast. Pay your people more you don't deserve them. I am so sorry managers and crew members. ??
Atmosphere: 5
Food: 5
Service: 5
The girl who took my order was very rude! She didn’t greet me when she took my order and then she practically threw the bag into my hand, it’s a good thing I was quick or it would have fallen on the ground!
Atmosphere: 5
Food: 5
Service: 1
I swear to god you guys are the only Wendy’s in Ohio that knows how to make a grilled chicken wrap. Keep up the good work y’all.
Atmosphere: 5
Food: 5
Service: 5
Ordered at the stow -kent store inside to go . The cashier Amber was very polite. She was training a new young lady and was doing a great job at helping her and I at same time . Fast service and my potato was hot and perfect cooked with lot of bacon and cheese on it . This Wendy's can be slow at times with rude workers,but Amber made my experience a very enjoyable one today . Very nice lady who is good at her job .
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Wendy
This place is horrible how about you ask for new fries and they take the old ones back and dip them down the the oil so give them back to you . THE SO CALLED MANAGER AT THAT so I contact someone the next day a young kid by the name of Anna is a manager I explains what happens and you start going off as if I’m wrong . So o ask for a corporate number she gives me her mom number so I go to get my food replaced I get to the window and this kid says I’m not serving you and calls the police on me for NOTHING so I waited for the police and I requested my money back these bixxxx talking about they not accommodating me so now I’m out of my money and my kids didn’t get any food If you black stay away from this dump oh let’s not forget the staff in the window flicking off my kids