Ordered a fish dinner from Firehouse take out. It was the best fish dinner I have ever had. Fish melted in my mouth. So good!! Absolutely will order again!
Food: 5
EE Lee
First time and it was good. Had the grouper special and it was really good. Service was decent as well.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Fries
Dino Maffei
I got the naked chicken tenders, I couldn't get a salad because that didn't come with it it was an extra 275 for that I couldn't get a baked potato because they didn't have any till after 4:00 so all they had was carved Central potatoes french fries tater tots master and I wanted to bake potato and I thought the price was very very expensive
Atmosphere: 2
Food: 3
Service: 3
Greg Wybel
Great grilled chicken with plenty left over for tomorrow!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salad
Dre Dre
Garlic parmesan wings were
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Chicken Wings
Tim Brown
Very good food, great server. It is a nice place to relax and have a meal, or just a couple of drinks.
Lily J is one of the best servers I've ever had . Pays attention and asks how everything is or do we need anything and made sure we didn't have a month full or just took a bite . Hopefully others will take after her skills . Very professional and personable young lady . . Dinner , 2 different appetizers and dessert and drinks were all amazing. We will definitely be back.
Atmosphere: 5
Food: 4
Service: 5
Lester Cogar
Pizza is great! They also have a Pena pasta with a tomato basil sauce with sausage.
Atmosphere: 5
Food: 5
Service: 5
Justin Burton
3/1/2024 - Lunch time –Our experience at Firehouse Grille & Pub on the circle in Tallmadge, Ohio was absolutely horrendous. Our food was mistakenly taken to another table, and when it was eventually brought to us by Matt (manager), we were not provided any apology or explanation. As Matt stepped away from the table, we discovered a strand of hair in our ranch dressing, completely ruining our appetite and raising serious concerns about the cleanliness of the kitchen. Matt was not far away so we were able to make Matt aware of the hair to which he replaced the ranch dressing. Except what he returned to the table was a side of blue cheese, not ranch (I hate Blue Cheese).We asked for the server to return to the table, to which she apologized for mistakenly taking the food to the table behind us, and we were informed that one of the meals had been remade. Not both meals… only one of the meals. We asked for the supervisor. The server (Brittney) returned the manager(Matt). Still no apology, instead we were met with “I heard you wanted to speak with me.” When discussing our issues the manager replied, “This chicken wrap was remade because it had no tomato.” When we sternly brought it to the manager’s attention that both should be remade, we were met with an incredibly defensive and disrespectful, “want me to pull the camera footage?” No sir, we don’t want you to pull the camera footage, we want you to take care of the mistake that was made and show some actual customer service and accountability. As if that wasn't bad enough, the manager's response to our complaint was absolutely appalling. Not only did he refuse to take accountability for the mistakes made, but he also showed a complete lack of empathy and professionalism. He then proceeded to ban us from the restaurant. I assure you, there was no scene made, there was no threatening language directed toward the manager, there was no use of inappropriate language made toward the manager. His dismissive attitude and failure to address the issue only added insult to injury, leaving us feeling disrespected and unheard.To top it all off, as we were quietly leaving the restaurant, the manager resorted to name-calling and derogatory remarks, showcasing a complete lack of respect for customers and their concerns. This level of unprofessionalism is absolutely unacceptable and reflects poorly on the entire establishment.For years I have gone to Firehouse during lunch with many coworkers. I work with 180 people, many of whom dine at this location. This complaint will be shared with them all. I will urge anyone considering dining at Firehouse Grille & Pub to think twice before stepping foot in this poorly managed and disrespectful establishment. Customer service and hygiene should be top priorities for any restaurant, and this place has clearly failed on both fronts. A truly disgraceful experience that I will not soon forget.I do want to point out that we did not hold Brittney responsible for mistakenly taking our food to another table as these things happen. Instead, we left a 20% tip for her.I would appreciate a returned message with contact information for someone who is in charge of Matt (Manager). As we quietly exited the building Matt followed us out the door and stated, “Douche Bags.”I am confused by this experience…
Heather Tavallali
Big burgers! Waitress was friendly and very personable!
Place is very clean. Staff very helpful and friendly. Food was great will definitelycome back.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 6 Traditional Wings, Erie Island Fries, Backdraft Burger, Burger, Breaded Pickle Chips, Grilled Cheese, Sauerkraut Balls, Fries
Justin B.
3/1/2024 - Lunch time - Our experience at Firehouse Grille & Pub on the circle in Tallmadge, Ohio was absolutely horrendous. Our food was mistakenly taken to another table, and when it was eventually brought to us by Matt (manager), we were not provided any apology or explanation. As Matt stepped away from the table, we discovered a strand of hair in our ranch dressing, completely ruining our appetite and raising serious concerns about the cleanliness of the kitchen. Matt was not far away so we were able to make Matt aware of the hair to which he replaced the ranch dressing. Except what he returned to the table was a side of blue cheese, not ranch (I hate Blue Cheese). We asked for the server to return to the table, to which she apologized for mistakenly taking the food to the table behind us, and we were informed that one of the meals had been remade. Not both meals... only one of the meals. We asked for the supervisor. The server (Brittney) returned the manager(Matt). Still no apology, instead we were met with "I heard you wanted to speak with me." When discussing our issues the manager replied, "This chicken wrap was remade because it had no tomato." When we sternly brought it to the manager's attention that both should be remade, we were met with an incredibly defensive and disrespectful, "want me to pull the camera footage?" No sir, we don't want you to pull the camera footage, we want you to take care of the mistake that was made and show some actual customer service and accountability. As if that wasn't bad enough, the manager's response to our complaint was absolutely appalling. Not only did he refuse to take accountability for the mistakes made, but he also showed a complete lack of empathy and professionalism. He then proceeded to ban us from the restaurant. I assure you, there was no scene made, there was no threatening language directed toward the manager, there was no use of inappropriate language made toward the manager. His dismissive attitude and failure to address the issue only added insult to injury, leaving us feeling disrespected and unheard. To top it all off, as we were quietly leaving the restaurant, the manager resorted to name-calling and derogatory remarks, showcasing a complete lack of respect for customers and their concerns. This level of unprofessionalism is absolutely unacceptable and reflects poorly on the entire establishment. For years I have gone to Firehouse during lunch with many coworkers. I work with 180 people, many of whom dine at this location. This complaint will be shared with them all. I will urge anyone considering dining at Firehouse Grille & Pub to think twice before stepping foot in this poorly managed and disrespectful establishment. Customer service and hygiene should be top priorities for any restaurant, and this place has clearly failed on both fronts. A truly disgraceful experience that I will not soon forget. I do want to point out that we did not hold Brittney responsible for mistakenly taking our food to another table as these things happen. Instead, we left a 20% tip for her. I would appreciate a returned message with contact information for someone who is in charge of Matt (Manager). As we quietly exited the building Matt followed us out the door and stated, "Douche Bags." I am confused by this experience...
Jen Matheney
Great service, the server came back the right amount of times. Our drinks didn't go dry. It really stinks when you have food left and no drink. Grilled cheese was good. It had tomato and bacon in it. The bread was perfect and not soggy. They have great tots too! The smoked Old Fashioned is fantastic every time I visit. It has nice layers of flavor to it.
Atmosphere: 5
Food: 5
Service: 5
Derek Hannen
Good food and drinks, nice atmosphere, I had a good time here.
Eternely Gonzalez
I went in to have dinner with my wife and sat there for 20-30 mins waiting on someone to come ask us for as little as drink order no one ever showed up very unprofessional
Ordered a fish dinner from Firehouse take out. It was the best fish dinner I have ever had. Fish melted in my mouth. So good!! Absolutely will order again!
Food: 5
First time and it was good. Had the grouper special and it was really good. Service was decent as well.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Fries
I got the naked chicken tenders, I couldn't get a salad because that didn't come with it it was an extra 275 for that I couldn't get a baked potato because they didn't have any till after 4:00 so all they had was carved Central potatoes french fries tater tots master and I wanted to bake potato and I thought the price was very very expensive
Atmosphere: 2
Food: 3
Service: 3
Great grilled chicken with plenty left over for tomorrow!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salad
Garlic parmesan wings were
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Chicken Wings
Very good food, great server. It is a nice place to relax and have a meal, or just a couple of drinks.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger, Boneless Wings, Chicken Wings, Fries
Lily J is one of the best servers I've ever had . Pays attention and asks how everything is or do we need anything and made sure we didn't have a month full or just took a bite . Hopefully others will take after her skills . Very professional and personable young lady . . Dinner , 2 different appetizers and dessert and drinks were all amazing. We will definitely be back.
Atmosphere: 5
Food: 4
Service: 5
Pizza is great! They also have a Pena pasta with a tomato basil sauce with sausage.
Atmosphere: 5
Food: 5
Service: 5
3/1/2024 - Lunch time –Our experience at Firehouse Grille & Pub on the circle in Tallmadge, Ohio was absolutely horrendous. Our food was mistakenly taken to another table, and when it was eventually brought to us by Matt (manager), we were not provided any apology or explanation. As Matt stepped away from the table, we discovered a strand of hair in our ranch dressing, completely ruining our appetite and raising serious concerns about the cleanliness of the kitchen. Matt was not far away so we were able to make Matt aware of the hair to which he replaced the ranch dressing. Except what he returned to the table was a side of blue cheese, not ranch (I hate Blue Cheese).We asked for the server to return to the table, to which she apologized for mistakenly taking the food to the table behind us, and we were informed that one of the meals had been remade. Not both meals… only one of the meals. We asked for the supervisor. The server (Brittney) returned the manager(Matt). Still no apology, instead we were met with “I heard you wanted to speak with me.” When discussing our issues the manager replied, “This chicken wrap was remade because it had no tomato.” When we sternly brought it to the manager’s attention that both should be remade, we were met with an incredibly defensive and disrespectful, “want me to pull the camera footage?” No sir, we don’t want you to pull the camera footage, we want you to take care of the mistake that was made and show some actual customer service and accountability. As if that wasn't bad enough, the manager's response to our complaint was absolutely appalling. Not only did he refuse to take accountability for the mistakes made, but he also showed a complete lack of empathy and professionalism. He then proceeded to ban us from the restaurant. I assure you, there was no scene made, there was no threatening language directed toward the manager, there was no use of inappropriate language made toward the manager. His dismissive attitude and failure to address the issue only added insult to injury, leaving us feeling disrespected and unheard.To top it all off, as we were quietly leaving the restaurant, the manager resorted to name-calling and derogatory remarks, showcasing a complete lack of respect for customers and their concerns. This level of unprofessionalism is absolutely unacceptable and reflects poorly on the entire establishment.For years I have gone to Firehouse during lunch with many coworkers. I work with 180 people, many of whom dine at this location. This complaint will be shared with them all. I will urge anyone considering dining at Firehouse Grille & Pub to think twice before stepping foot in this poorly managed and disrespectful establishment. Customer service and hygiene should be top priorities for any restaurant, and this place has clearly failed on both fronts. A truly disgraceful experience that I will not soon forget.I do want to point out that we did not hold Brittney responsible for mistakenly taking our food to another table as these things happen. Instead, we left a 20% tip for her.I would appreciate a returned message with contact information for someone who is in charge of Matt (Manager). As we quietly exited the building Matt followed us out the door and stated, “Douche Bags.”I am confused by this experience…
Big burgers! Waitress was friendly and very personable!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger, Fries
Restaurantji Recommends
Place is very clean. Staff very helpful and friendly. Food was great will definitelycome back.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 6 Traditional Wings, Erie Island Fries, Backdraft Burger, Burger, Breaded Pickle Chips, Grilled Cheese, Sauerkraut Balls, Fries
3/1/2024 - Lunch time - Our experience at Firehouse Grille & Pub on the circle in Tallmadge, Ohio was absolutely horrendous. Our food was mistakenly taken to another table, and when it was eventually brought to us by Matt (manager), we were not provided any apology or explanation. As Matt stepped away from the table, we discovered a strand of hair in our ranch dressing, completely ruining our appetite and raising serious concerns about the cleanliness of the kitchen. Matt was not far away so we were able to make Matt aware of the hair to which he replaced the ranch dressing. Except what he returned to the table was a side of blue cheese, not ranch (I hate Blue Cheese). We asked for the server to return to the table, to which she apologized for mistakenly taking the food to the table behind us, and we were informed that one of the meals had been remade. Not both meals... only one of the meals. We asked for the supervisor. The server (Brittney) returned the manager(Matt). Still no apology, instead we were met with "I heard you wanted to speak with me." When discussing our issues the manager replied, "This chicken wrap was remade because it had no tomato." When we sternly brought it to the manager's attention that both should be remade, we were met with an incredibly defensive and disrespectful, "want me to pull the camera footage?" No sir, we don't want you to pull the camera footage, we want you to take care of the mistake that was made and show some actual customer service and accountability. As if that wasn't bad enough, the manager's response to our complaint was absolutely appalling. Not only did he refuse to take accountability for the mistakes made, but he also showed a complete lack of empathy and professionalism. He then proceeded to ban us from the restaurant. I assure you, there was no scene made, there was no threatening language directed toward the manager, there was no use of inappropriate language made toward the manager. His dismissive attitude and failure to address the issue only added insult to injury, leaving us feeling disrespected and unheard. To top it all off, as we were quietly leaving the restaurant, the manager resorted to name-calling and derogatory remarks, showcasing a complete lack of respect for customers and their concerns. This level of unprofessionalism is absolutely unacceptable and reflects poorly on the entire establishment. For years I have gone to Firehouse during lunch with many coworkers. I work with 180 people, many of whom dine at this location. This complaint will be shared with them all. I will urge anyone considering dining at Firehouse Grille & Pub to think twice before stepping foot in this poorly managed and disrespectful establishment. Customer service and hygiene should be top priorities for any restaurant, and this place has clearly failed on both fronts. A truly disgraceful experience that I will not soon forget. I do want to point out that we did not hold Brittney responsible for mistakenly taking our food to another table as these things happen. Instead, we left a 20% tip for her. I would appreciate a returned message with contact information for someone who is in charge of Matt (Manager). As we quietly exited the building Matt followed us out the door and stated, "Douche Bags." I am confused by this experience...
Great service, the server came back the right amount of times. Our drinks didn't go dry. It really stinks when you have food left and no drink. Grilled cheese was good. It had tomato and bacon in it. The bread was perfect and not soggy. They have great tots too! The smoked Old Fashioned is fantastic every time I visit. It has nice layers of flavor to it.
Atmosphere: 5
Food: 5
Service: 5
Good food and drinks, nice atmosphere, I had a good time here.
I went in to have dinner with my wife and sat there for 20-30 mins waiting on someone to come ask us for as little as drink order no one ever showed up very unprofessional