This breakfast and after hours bar is located in the Courtyard Marriott. If you eat breakfast here know there may be only one person taking, delivering, and cooking!
Atmosphere: 3
Food: 3
Service: 4
Erica A.
Most uncomfortable beds and the sheets do not smell fresh. Front desk staff had bad attitudes when I addressed the concerns about the noises disturbance all night and disappointing conditions. This place is over priced and definitely not worth the money. Recommend staying anywhere else but here!
Dr K.L. A.
One of the worst experiences by far, which it takes a lot for me to say that. Zack Alexander or whoever it says his name lacks respects for Veterans and addressing individuals by titles. I'm not one to pull the race card, but it sadly seems that way. I will never make a reservation or say at this hotel again. As a 13 year titanium member this by far the most disrespected, I've ever been.
Chuck Trefts
Usual Courtyard Marriott restaurant. Nice folks.
Atmosphere: 3
Food: 2
Service: 4
RAVI_P_S_CHAUHAN
Rooms: Good size, clean and bright Bathroom: Fair size with regular toiletries (no dental or shaving kits), shower only. Sleep: Comfortable with nice pillows Food: Didn't have in hotel Service: Nothing much to speak about Location: It's good if you're visiting an office nesarby else not great as out of the way
Rachel L.
Even though it says there's breakfast, there isn't. The hot tub was also recently removed and hasn't been update to reflect it on the site. We received pure hatefulness from the front desk lady from the second we walked through the door. The pool and yard grounds close at 10. At 9, we went outside to light the fireplace and was immediately confronted by the front desk lady saying we couldn't use it since it was to close to 10. We apologized and went back to our room. The next morning I went to use the iron and it was broken and poured water from the steam holes, soaking my shirt. Fine, I'll blow dry it. That was broken as well. They did bring replacements through housekeeping. Which also, don't forget to grab an extra set of towels when you check in. They will not bring/clean your room unless you stay more than 5 days (I didn't mind this just wanted some wash rags). The nicest employee was a Spanish lady who kept saying "no Englas" with her head down. Her face lit up when I spoke back in Spanish. There's also no microwave which was odd. And 1 elevator for the whole building in the back. Pros: really clean, the bartender pours some HEAVY drinks, the beds are nice and super soft, it's in a nice town.
Mandi Ayala
Great place to relax. Good company.
Atmosphere: 5
Food: 5
Service: 5
Emdagny
Hotel is very well located. Currently, it is undergoing renovations; however, the rooms are terrific. The beds are very comfortable. The staff is great. When we got home, we discovered my daughter left two treasured stuffed animals in the room. Living far away, I wasn't sure if I could get them back. But the front desk worked with me. I simply sent them prepaid postage through email and they mailed it back to our home.
Amy K.
I had a reservation for work and needed to cancel due to an unplanned customer visit. This hotel charged me $188 for absolutely nothing. There was no flexibility to move reservation or cancel without charging full fee for TWO nights. Robbery
A1372NSlaurens
We used to stay at Springhill Suites when we were in this area, but changed to Marriott Courtyard because we had Bonvoy points...and so glad we did! Hotel is clean, updated, staff very friendly and helpful. Nice bar. Pool is small (there is a hot tub), but we were there on a week night so had it to ourselves with our grandkids. Best part is that it is right across from Skyline Chili...my hometown favorite (I grew up in Cincinnati). Will be staying here again next time we are traveling through!!
- Hotel ran out of room keys and it took 40 minutes to check in. Attendant was doing the best but no support from hotel management. Just 1 employee doing everything! - Refrigerator in room did not work. - Pillows are too soft. - Room is average - way overpriced for what it offers. - Property seems old. - Free coffee at the lobby but was not being refilled. No proper breakfast service. Marriott is really cutting corners in customer service. Apparently do not offer cleaning service unless you stay for more than 5 days. Would not recommend this place. However, surrounding area is fairly upscale.
thesportsmom
Great hotel! Everything was clean. Front desk staff was VERY nice and helpful! The beds were comfortable (even the pillows were comfy). Had a wonderful stay at this hotel and hated to leave to move on to our next hotel/location. We will be back!
cherylt408
We reserved a block of 25 rooms for family and guests at our son's wedding. The front desk staff was rude, failed to give out welcome bags as guests checked-in and charged at least one of our guests $50 over the block rate. The first morning I woke up at this hotel, I went downstairs for coffee and stood in line at the Bistro and listened to the woman working the front desk complaining to the barista about 'that wedding party' and how we moved the chairs in the lobby the night before (remember we had a large group) and didn't put them back in the right places...really?!? Later that evening, after the wedding, a busload of one inebriated groom and 40 other happy people returned to the hotel and were greeted by the front desk ogre who immediately informed us that she had already had complaints and we all needed to go to our rooms!!! Complaints? We had been gone all day and just returned!!! As adults, we took issue with being sent to our rooms and when we challenged her she called her general manager who yelled at us over the speaker phone and even called one of our relatives who has been 6 years sober a "drunk"! The GM then threatened to call the police on us if we did not go to our rooms. Apparently, that is their standard operating procedure.... four guests from another large party were also threatened with a call to the police because they too had never heard of 'quiet time' after 11:00 pm in the lobby of a hotel on Friday and Saturday night! The third morning I woke up to go down for coffee, I got to hear the front desk ogre bragging to the woman relieving her from her shift about "oh, I handled them..... they know I'm not playin" as she was walking through the lobby. So, 2 of the 3 mornings at this hotel the front desk person is talking smack about our party to other associates in front of other guests .... too stupid to notice or too rude to care that the mother of the groom is standing right there! Other notable issues were: - they refused to give multiple people in our party clean towels - didn't open the Bistro for happy hour from 5 - 7 on Saturday night - told a guest who left a bag at the hotel after checking out, that she would have to have UPS come to the hotel, box up her bag and ship it herself. As a consultant, I spend about 1/3 of the year in hotels and I have never even heard of such ridiculous behavior from a hotel's front desk staff. Furthermore, to have a GM yell at and name-call a guest that is not happy with the service they are receiving is down-right unacceptable!!
Ryan F
This hotel is located in West Chester, Ohio, which is in the Cincinnati suburbs and houses a mall and IKEA! So of course the location is great and there are tons of excellent hotels! This one just so happened to be the cheapest, decent hotel so I selected it! If I’m being honest, $85.00 would have been a great deal, but I ended up paying way over 100 bucks which made it more expensive than the other hotels here! That’s because breakfast isn’t included, and is, get this, $34.00 for 2 people. The worst part, it wasn’t even that good! On the bright side, every employee I talked to were pleasant, the pool, fitness center, and business center were all nice! Like all Marriot-Bonvoy locations, there is a small store in the lobby! Parking is plentiful and having the front doors be automatic is always nice! There are two, speedy elevators, and even though I was staying on the 5th floor, which is the top floor, I never had to wait too long! Now for the rooms, tiny comes to mind. When you walk in, you see how cramped it really is! In terms of secturity, along with the outside doors requiring a key card, there is a deadbolt and latch lock as well as a peephole and clearly readable fire map! The restroom is off to the right as you first walk in and is the highlight of the room! The sink is large and the toilet is off in its own little area! The shower was amazing with fogged glass doors, beautiful tile, a marble seat, and awesome product and pressure! The entry way was decent and house a mini fridge, microwave, coffee maker, and ice bucket, which is always nice! Be careful, the night stand sticks out into the entry way and is bad about busting knees.The bed is parallel to you and is comfortable and there are plenty of outlets and storage around the bed! It is important to know that the bed is cramed in and lacks space on the side! There is a couch in front of the bed next to the window that was comfortable and pulled out into a bed! The sofa bed was ridiculously uncomfortable unfortunately! There was a dirty lamp with a power port above the sofa! Going along the left side of the room is a panel of built in furniture! The closet is decent with lots of clever storage solutions, though the floor was rather dirty! There is a nice smart T.V and a chest of drawers! Why do hotels love to cram all of the sofa bed linens in drawers. This means that it’s always a game of if there clean or not! The desk is nice and well lit with plenty of power, but it was rather sticky on the bottom and the chair was full of crumbs! The biggest problem I have with the room was that the carpet was disgusting! The view was nothing special, just of the Residence Inn next door, and the HVAC did work well! The room is really dark, however I was able to work around this by point the desk lamp up! Be warned, the hot water gets very, very hot! Overall, a decent hotel, though with all of the little issues adding up and the steep breakfast, I can’t say I’d recommend the hotel considering all of the great options near by!
Ryan F.
So I stayed here in November 2019 and realized I completely forgot to do a review, so I rewatched the hotel room tour I did for my YT channel and made some decisions. First off, this is my first ever Courtyard and I have to admit that this was a very pleasant introduction to the brand. In terms of hotel amenities, this place is on point having vending, complimentary ice, fast elevators, a decent business and fitness center, and a nice enough pool. Parking wasn't a problem and the facilities were quite nice. There is even a little store in the lobby plus a bistro. Breakfast isn't free, and in my opinion is a bit steeply priced for what you get. As far as customer service, everyone I encountered could not have been nicer and really left a positive impression on me. As far as the room, it was me and a friend, so we got a one king, sofa bed room, which had recently been renovated. There's plenty of storage throughout the room, though power points are quite scarce. There's a nice place to work and there is a microwave, mini fridge, a coffee maker/coffee/ice bucket/ect. The restroom was decent enough and this hotel has one of the nicest shower stalls I've ever seen. The view from my room was just of the Residence Inn next door, but still, no complaints. Speaking of the window area, the HVAC worked wonderfully. One thing that we thought was funny was that they chose to place the hair dryer in the closet, but there's nothing wrong with that. The sofa was nice, though the only thing that stopped this from being a five star review was the fact that after sleeping on a lot of then at a lot of different hotels in multiple chains, this Courtyard gets the award of the most uncomfortable sofa bed ever! Overall though, this is an amazing place, and considering we drove up thanksgiving evening to Black Friday shop at Liberty Center, the location was perfect. By the way, I have stayed at the Staybridge Suites right by this hotel and can say that they are about the same, but I like them for different reasons.
This breakfast and after hours bar is located in the Courtyard Marriott. If you eat breakfast here know there may be only one person taking, delivering, and cooking!
Atmosphere: 3
Food: 3
Service: 4
Most uncomfortable beds and the sheets do not smell fresh. Front desk staff had bad attitudes when I addressed the concerns about the noises disturbance all night and disappointing conditions. This place is over priced and definitely not worth the money. Recommend staying anywhere else but here!
One of the worst experiences by far, which it takes a lot for me to say that. Zack Alexander or whoever it says his name lacks respects for Veterans and addressing individuals by titles. I'm not one to pull the race card, but it sadly seems that way. I will never make a reservation or say at this hotel again. As a 13 year titanium member this by far the most disrespected, I've ever been.
Usual Courtyard Marriott restaurant. Nice folks.
Atmosphere: 3
Food: 2
Service: 4
Rooms: Good size, clean and bright Bathroom: Fair size with regular toiletries (no dental or shaving kits), shower only. Sleep: Comfortable with nice pillows Food: Didn't have in hotel Service: Nothing much to speak about Location: It's good if you're visiting an office nesarby else not great as out of the way
Even though it says there's breakfast, there isn't. The hot tub was also recently removed and hasn't been update to reflect it on the site. We received pure hatefulness from the front desk lady from the second we walked through the door. The pool and yard grounds close at 10. At 9, we went outside to light the fireplace and was immediately confronted by the front desk lady saying we couldn't use it since it was to close to 10. We apologized and went back to our room. The next morning I went to use the iron and it was broken and poured water from the steam holes, soaking my shirt. Fine, I'll blow dry it. That was broken as well. They did bring replacements through housekeeping. Which also, don't forget to grab an extra set of towels when you check in. They will not bring/clean your room unless you stay more than 5 days (I didn't mind this just wanted some wash rags). The nicest employee was a Spanish lady who kept saying "no Englas" with her head down. Her face lit up when I spoke back in Spanish. There's also no microwave which was odd. And 1 elevator for the whole building in the back. Pros: really clean, the bartender pours some HEAVY drinks, the beds are nice and super soft, it's in a nice town.
Great place to relax. Good company.
Atmosphere: 5
Food: 5
Service: 5
Hotel is very well located. Currently, it is undergoing renovations; however, the rooms are terrific. The beds are very comfortable. The staff is great. When we got home, we discovered my daughter left two treasured stuffed animals in the room. Living far away, I wasn't sure if I could get them back. But the front desk worked with me. I simply sent them prepaid postage through email and they mailed it back to our home.
I had a reservation for work and needed to cancel due to an unplanned customer visit. This hotel charged me $188 for absolutely nothing. There was no flexibility to move reservation or cancel without charging full fee for TWO nights. Robbery
We used to stay at Springhill Suites when we were in this area, but changed to Marriott Courtyard because we had Bonvoy points...and so glad we did! Hotel is clean, updated, staff very friendly and helpful. Nice bar. Pool is small (there is a hot tub), but we were there on a week night so had it to ourselves with our grandkids. Best part is that it is right across from Skyline Chili...my hometown favorite (I grew up in Cincinnati). Will be staying here again next time we are traveling through!!
Restaurantji Recommends
- Hotel ran out of room keys and it took 40 minutes to check in. Attendant was doing the best but no support from hotel management. Just 1 employee doing everything! - Refrigerator in room did not work. - Pillows are too soft. - Room is average - way overpriced for what it offers. - Property seems old. - Free coffee at the lobby but was not being refilled. No proper breakfast service. Marriott is really cutting corners in customer service. Apparently do not offer cleaning service unless you stay for more than 5 days. Would not recommend this place. However, surrounding area is fairly upscale.
Great hotel! Everything was clean. Front desk staff was VERY nice and helpful! The beds were comfortable (even the pillows were comfy). Had a wonderful stay at this hotel and hated to leave to move on to our next hotel/location. We will be back!
We reserved a block of 25 rooms for family and guests at our son's wedding. The front desk staff was rude, failed to give out welcome bags as guests checked-in and charged at least one of our guests $50 over the block rate. The first morning I woke up at this hotel, I went downstairs for coffee and stood in line at the Bistro and listened to the woman working the front desk complaining to the barista about 'that wedding party' and how we moved the chairs in the lobby the night before (remember we had a large group) and didn't put them back in the right places...really?!? Later that evening, after the wedding, a busload of one inebriated groom and 40 other happy people returned to the hotel and were greeted by the front desk ogre who immediately informed us that she had already had complaints and we all needed to go to our rooms!!! Complaints? We had been gone all day and just returned!!! As adults, we took issue with being sent to our rooms and when we challenged her she called her general manager who yelled at us over the speaker phone and even called one of our relatives who has been 6 years sober a "drunk"! The GM then threatened to call the police on us if we did not go to our rooms. Apparently, that is their standard operating procedure.... four guests from another large party were also threatened with a call to the police because they too had never heard of 'quiet time' after 11:00 pm in the lobby of a hotel on Friday and Saturday night! The third morning I woke up to go down for coffee, I got to hear the front desk ogre bragging to the woman relieving her from her shift about "oh, I handled them..... they know I'm not playin" as she was walking through the lobby. So, 2 of the 3 mornings at this hotel the front desk person is talking smack about our party to other associates in front of other guests .... too stupid to notice or too rude to care that the mother of the groom is standing right there! Other notable issues were: - they refused to give multiple people in our party clean towels - didn't open the Bistro for happy hour from 5 - 7 on Saturday night - told a guest who left a bag at the hotel after checking out, that she would have to have UPS come to the hotel, box up her bag and ship it herself. As a consultant, I spend about 1/3 of the year in hotels and I have never even heard of such ridiculous behavior from a hotel's front desk staff. Furthermore, to have a GM yell at and name-call a guest that is not happy with the service they are receiving is down-right unacceptable!!
This hotel is located in West Chester, Ohio, which is in the Cincinnati suburbs and houses a mall and IKEA! So of course the location is great and there are tons of excellent hotels! This one just so happened to be the cheapest, decent hotel so I selected it! If I’m being honest, $85.00 would have been a great deal, but I ended up paying way over 100 bucks which made it more expensive than the other hotels here! That’s because breakfast isn’t included, and is, get this, $34.00 for 2 people. The worst part, it wasn’t even that good! On the bright side, every employee I talked to were pleasant, the pool, fitness center, and business center were all nice! Like all Marriot-Bonvoy locations, there is a small store in the lobby! Parking is plentiful and having the front doors be automatic is always nice! There are two, speedy elevators, and even though I was staying on the 5th floor, which is the top floor, I never had to wait too long! Now for the rooms, tiny comes to mind. When you walk in, you see how cramped it really is! In terms of secturity, along with the outside doors requiring a key card, there is a deadbolt and latch lock as well as a peephole and clearly readable fire map! The restroom is off to the right as you first walk in and is the highlight of the room! The sink is large and the toilet is off in its own little area! The shower was amazing with fogged glass doors, beautiful tile, a marble seat, and awesome product and pressure! The entry way was decent and house a mini fridge, microwave, coffee maker, and ice bucket, which is always nice! Be careful, the night stand sticks out into the entry way and is bad about busting knees.The bed is parallel to you and is comfortable and there are plenty of outlets and storage around the bed! It is important to know that the bed is cramed in and lacks space on the side! There is a couch in front of the bed next to the window that was comfortable and pulled out into a bed! The sofa bed was ridiculously uncomfortable unfortunately! There was a dirty lamp with a power port above the sofa! Going along the left side of the room is a panel of built in furniture! The closet is decent with lots of clever storage solutions, though the floor was rather dirty! There is a nice smart T.V and a chest of drawers! Why do hotels love to cram all of the sofa bed linens in drawers. This means that it’s always a game of if there clean or not! The desk is nice and well lit with plenty of power, but it was rather sticky on the bottom and the chair was full of crumbs! The biggest problem I have with the room was that the carpet was disgusting! The view was nothing special, just of the Residence Inn next door, and the HVAC did work well! The room is really dark, however I was able to work around this by point the desk lamp up! Be warned, the hot water gets very, very hot! Overall, a decent hotel, though with all of the little issues adding up and the steep breakfast, I can’t say I’d recommend the hotel considering all of the great options near by!
So I stayed here in November 2019 and realized I completely forgot to do a review, so I rewatched the hotel room tour I did for my YT channel and made some decisions. First off, this is my first ever Courtyard and I have to admit that this was a very pleasant introduction to the brand. In terms of hotel amenities, this place is on point having vending, complimentary ice, fast elevators, a decent business and fitness center, and a nice enough pool. Parking wasn't a problem and the facilities were quite nice. There is even a little store in the lobby plus a bistro. Breakfast isn't free, and in my opinion is a bit steeply priced for what you get. As far as customer service, everyone I encountered could not have been nicer and really left a positive impression on me. As far as the room, it was me and a friend, so we got a one king, sofa bed room, which had recently been renovated. There's plenty of storage throughout the room, though power points are quite scarce. There's a nice place to work and there is a microwave, mini fridge, a coffee maker/coffee/ice bucket/ect. The restroom was decent enough and this hotel has one of the nicest shower stalls I've ever seen. The view from my room was just of the Residence Inn next door, but still, no complaints. Speaking of the window area, the HVAC worked wonderfully. One thing that we thought was funny was that they chose to place the hair dryer in the closet, but there's nothing wrong with that. The sofa was nice, though the only thing that stopped this from being a five star review was the fact that after sleeping on a lot of then at a lot of different hotels in multiple chains, this Courtyard gets the award of the most uncomfortable sofa bed ever! Overall though, this is an amazing place, and considering we drove up thanksgiving evening to Black Friday shop at Liberty Center, the location was perfect. By the way, I have stayed at the Staybridge Suites right by this hotel and can say that they are about the same, but I like them for different reasons.