It was cold and the cheese was rubbery. It was a simple large cheese and mushroom pizza. I ordered Asiago cheese sticks too which were good so that saved this review a little. But pretty disappointed.
M
Don’t go here there pizza taste horrible and I seen employees vape near the
Atmosphere: 1
Food: 1
Service: 1
Frank T
Great pizza. Stopped last evening, first Donatos since moving from Columbus 20 years ago!Kid-friendliness: Kids favorite
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Serious Cheese Pizza Large
Jeff Briggs
The first time there, new to the area. We will make it a regular visit.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Large 14 Pizza
Jas
Darius gave great customer service Kudo to hiring a great young man.
Food: 5
Service: 5
Recommended dishes: Large 14 Pizza
Audrey A A.
I have always loved Donatos pizza. Always had great service when I went there. I rarely went inside to eat but when I did it was always clean and fast service. I'm a drive thru kid of gal:)
Ray Stephens
My wife and I have been customers for quite a long time sometimes my pizza is poor last time pizza was delicious my wife Sub is always good ? i am gluten free , we will keep
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Subs
Todd Mumford
Foods ok. We ha e ordered from them 3 times (delivery) twice the pizzas were folded up/flipped in the box. The 3rd time they brought the wrong order. Either way, get classics and eat some good pizza with no
Atmosphere: 3
Food: 3
Service: 1
Sara M
Incredibly rude staff!!! I had rewards points for a free pizza and when I tried to order it online it would not go through. I called the store and was told:HIM: (which was supposedly a manager) you don't have no credits!Me: um, I believe I do because I'mlooking at my rewards points right now online!HIM: oh, thought you said credits, yeah that happens with rewards,, not sure what you want me to do about it... I can't just give you a free pizzaME: Well sir...according to my credits you can. I wasn't asking for anything free but I have the credits!Then he hung up on me! Awesome customer service at Westerville Donatos!!!
Atmosphere: 1
Food: 3
Service: 1
caroline bjorkgren
No stars,!!! Messed up our complete order of $45 &said we were refunded a credit. Went to use it and they revoked it. Will never order from there again. Not to mention I worked there as a teenager and they have a 5 second rule. Good luck
Both of my pizzas was delivered to me looking like this. Worst pizza I've ever had and most of the pieces wasn't even cut. Definitely not donatos pizza.
Atmosphere: 1
Food: 1
Service: 1
Jackie Williams
I rarely ever eat out and the food I obtained here reminds me why. The service was good, but the food was slightly awful. This is the first time that I’ve had a freshly baked pizza with a soggy crust.
Liz Palmer
My 92 yr old grandfather, fresh off a flight from Dallas, had to wait over an hour for his Big Don. The man had to get ugly with the staff to get any kind of reaction, (and action) from them.After being loyal customers SINCE THIS SHOP OPENED, we will NOT be returning!No apology, no visual of the manager, no coupons, discount, nor refund for the inconvenience. Nada.I'm not surprised, just VERY disappointed. NO STARS EARNED HERE!!
Rk Moore
Donato's pizza has good pizza, but service is lacking if you eat in. They lost our order! Who does that?
Atmosphere: 3
Food: 5
Service: 3
D K.
They ignored me. then then gave my pizza away to a different customer who arrived after they did. when I asked for a refund they balked. I left hungry and completely ripped off. Avoid.
It was cold and the cheese was rubbery. It was a simple large cheese and mushroom pizza. I ordered Asiago cheese sticks too which were good so that saved this review a little. But pretty disappointed.
Don’t go here there pizza taste horrible and I seen employees vape near the
Atmosphere: 1
Food: 1
Service: 1
Great pizza. Stopped last evening, first Donatos since moving from Columbus 20 years ago!Kid-friendliness: Kids favorite
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Serious Cheese Pizza Large
The first time there, new to the area. We will make it a regular visit.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Large 14 Pizza
Darius gave great customer service Kudo to hiring a great young man.
Food: 5
Service: 5
Recommended dishes: Large 14 Pizza
I have always loved Donatos pizza. Always had great service when I went there. I rarely went inside to eat but when I did it was always clean and fast service. I'm a drive thru kid of gal:)
My wife and I have been customers for quite a long time sometimes my pizza is poor last time pizza was delicious my wife Sub is always good ? i am gluten free , we will keep
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Subs
Foods ok. We ha e ordered from them 3 times (delivery) twice the pizzas were folded up/flipped in the box. The 3rd time they brought the wrong order. Either way, get classics and eat some good pizza with no
Atmosphere: 3
Food: 3
Service: 1
Incredibly rude staff!!! I had rewards points for a free pizza and when I tried to order it online it would not go through. I called the store and was told:HIM: (which was supposedly a manager) you don't have no credits!Me: um, I believe I do because I'mlooking at my rewards points right now online!HIM: oh, thought you said credits, yeah that happens with rewards,, not sure what you want me to do about it... I can't just give you a free pizzaME: Well sir...according to my credits you can. I wasn't asking for anything free but I have the credits!Then he hung up on me! Awesome customer service at Westerville Donatos!!!
Atmosphere: 1
Food: 3
Service: 1
No stars,!!! Messed up our complete order of $45 &said we were refunded a credit. Went to use it and they revoked it. Will never order from there again. Not to mention I worked there as a teenager and they have a 5 second rule. Good luck
Restaurantji Recommends
Both of my pizzas was delivered to me looking like this. Worst pizza I've ever had and most of the pieces wasn't even cut. Definitely not donatos pizza.
Atmosphere: 1
Food: 1
Service: 1
I rarely ever eat out and the food I obtained here reminds me why. The service was good, but the food was slightly awful. This is the first time that I’ve had a freshly baked pizza with a soggy crust.
My 92 yr old grandfather, fresh off a flight from Dallas, had to wait over an hour for his Big Don. The man had to get ugly with the staff to get any kind of reaction, (and action) from them.After being loyal customers SINCE THIS SHOP OPENED, we will NOT be returning!No apology, no visual of the manager, no coupons, discount, nor refund for the inconvenience. Nada.I'm not surprised, just VERY disappointed. NO STARS EARNED HERE!!
Donato's pizza has good pizza, but service is lacking if you eat in. They lost our order! Who does that?
Atmosphere: 3
Food: 5
Service: 3
They ignored me. then then gave my pizza away to a different customer who arrived after they did. when I asked for a refund they balked. I left hungry and completely ripped off. Avoid.