Older woman working the window this morning gave me the crabbiest attitude. No body is forcing you to work there!
Michael Jankus
good store.
Atmosphere: 5
Food: 5
Service: 5
Steve Wagner
I walked in & 3 people behind the counter ignored me. ( unknown to I at the time they were probably working on pre-order pickups.)The wait wasn't long but enough time past for one to consider leaving.Soon a 4th gentlemen appeared & politely took my order.I received a small black coffee & told to go to the end of counter to receive my unheated coffee cake.Again 5 workers behind counter including 2 on drive thru. I did speak up after it appeared everyone was doing other activity as drive thru was empty at the time. ( no in person customers were waiting in line.My main annoyance was not wait time but worker focus.So instead of gleefully telling me to wait as others did the gentlemen who took my order walked down the counter & just took it upon himself & retrieved my unheated coffee cake & handed it over.Teamwork & mission accomplished!I have worked in customer service & have been on that side of the isle & I have certainly felt a certain contempt for impatient customers but rarely displayed so directly.( worker empowerment ?)In retrospect they were busy fullfilling pre-order pickup orders queued up ahead of mine.So what appeared to be workerindifference was a shift from direct face to face counter ordering to the more frequent pre-order pickup.This is a no fault non complaint.Younger workers have it tough these days for a variety of economic reasons / pressures.
Atmosphere: 5
Food: 3
Service: 4
Theresa Niksick
My daughter stopped at Starbucks just now to drop me off a coffee and took these pictures for me lol.... we love starbucks goose on top of the building, don't mess with Starbucks goose ?
The morning staff is amazing! My drink is always perfect and they’re always very kind. I went this afternoon my drink was made wrong. The baristas who were fixing talked amongst each other and laughed while making my replacement drink. They were just going to slap cold foam on the drink they had already made. I had to tell them to make a new one. Then they made it exactly how they made the first one. Very thin and barely and cold foam. Also, she just sat it on the counter and didn’t say anything like how rude! I tried to call, but I couldn’t get through it saying that they’re busy, but I was literally just there and they’re not busy. This is the Starbucks I go to the most I literally spend around $400 a month here (don’t judge me lol) so this makes me pretty upset but I’ve summed it up to just don’t go in the afternoon or evening. If you live near downtown Willoughby, just go to the one on Reynolds in the pm. They usually do good all day. Also, Ben the manager is really nice and the staff is cool too.
Service: 1
yvonneolivia
My drink was
Atmosphere: 5
Service: 5
Lisa Blomgren
Excellent drinks and Customer
Atmosphere: 5
Food: 5
Service: 5
Samantha Sutton
Fall apple drinks are the best!!!!!! Always caramel drizzle around the cup and caramel drizzle xeunch topping on anything cold!!
Kristiana
Friendly service and my order was correct. I do wish there was more consistency with my drink tasting the same but this time it was perfect.
That Lavender drink...yessssss!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Lavender Oatmilk Latte
Older woman working the window this morning gave me the crabbiest attitude. No body is forcing you to work there!
good store.
Atmosphere: 5
Food: 5
Service: 5
I walked in & 3 people behind the counter ignored me. ( unknown to I at the time they were probably working on pre-order pickups.)The wait wasn't long but enough time past for one to consider leaving.Soon a 4th gentlemen appeared & politely took my order.I received a small black coffee & told to go to the end of counter to receive my unheated coffee cake.Again 5 workers behind counter including 2 on drive thru. I did speak up after it appeared everyone was doing other activity as drive thru was empty at the time. ( no in person customers were waiting in line.My main annoyance was not wait time but worker focus.So instead of gleefully telling me to wait as others did the gentlemen who took my order walked down the counter & just took it upon himself & retrieved my unheated coffee cake & handed it over.Teamwork & mission accomplished!I have worked in customer service & have been on that side of the isle & I have certainly felt a certain contempt for impatient customers but rarely displayed so directly.( worker empowerment ?)In retrospect they were busy fullfilling pre-order pickup orders queued up ahead of mine.So what appeared to be workerindifference was a shift from direct face to face counter ordering to the more frequent pre-order pickup.This is a no fault non complaint.Younger workers have it tough these days for a variety of economic reasons / pressures.
Atmosphere: 5
Food: 3
Service: 4
My daughter stopped at Starbucks just now to drop me off a coffee and took these pictures for me lol.... we love starbucks goose on top of the building, don't mess with Starbucks goose ?
Food: 5
Service: 5
Fast and friendly service at the drive-through.
Atmosphere: 5
Food: 5
Service: 5
Best coffee ever!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tomato & Mozzarella Sandwich Lunch, Chocolate Croissant, Turkey Bacon Cheddar & Egg White Sandwich, Tomato & Mozzarella on Focaccia
Staff not friendly and did not care to expedite service.Extra shot of espresso was not added after it was charged.
Atmosphere: 1
Food: 1
Service: 1
We went thru the drive thru 4 cars in front of us 50 minutes waiting in line to long with gas
Atmosphere: 4
Food: 5
Service: 2
Overpriced and long lines. I hardly ever go
Service: 3
Restaurantji Recommends
The morning staff is amazing! My drink is always perfect and they’re always very kind. I went this afternoon my drink was made wrong. The baristas who were fixing talked amongst each other and laughed while making my replacement drink. They were just going to slap cold foam on the drink they had already made. I had to tell them to make a new one. Then they made it exactly how they made the first one. Very thin and barely and cold foam. Also, she just sat it on the counter and didn’t say anything like how rude! I tried to call, but I couldn’t get through it saying that they’re busy, but I was literally just there and they’re not busy. This is the Starbucks I go to the most I literally spend around $400 a month here (don’t judge me lol) so this makes me pretty upset but I’ve summed it up to just don’t go in the afternoon or evening. If you live near downtown Willoughby, just go to the one on Reynolds in the pm. They usually do good all day. Also, Ben the manager is really nice and the staff is cool too.
Service: 1
My drink was
Atmosphere: 5
Service: 5
Excellent drinks and Customer
Atmosphere: 5
Food: 5
Service: 5
Fall apple drinks are the best!!!!!! Always caramel drizzle around the cup and caramel drizzle xeunch topping on anything cold!!
Friendly service and my order was correct. I do wish there was more consistency with my drink tasting the same but this time it was perfect.