“I wish I could rate the food but I was not provided any service. On 07-29-2023 @ 3pm I entered the KFC off 2nd in Edmond near OU Hospital. I first went to the men's room to wash up then proceeded to the counter. Two employees were talking and sweeping up with their backs facing me talking loudly about personal items while another employee was sitting at the table 6 feet behind me playing on his phone. I waited at the counter for a couple minutes and no one acknowledged that I was there. The employee behind me looked up at me but never said a word, did not bother to get the others attention, or even acknowledge I was present. He also watched me as I left and still did not speak up to try and keep me in the restaurant. Very Dissatisfied and dissappointed with the service at this KFC. I guess that is why they had no one else there, no customers. Lots of chicken pre made but no one to feed it to. I hope management or the owners read this review. If you want to make money, you need to change the culture in that restaurant! I went to Taco Bell next door and got waited on instantly... HUGE difference.08-13-2023: Update. I told KFC that I would update the google review if change was made to the restaurant. I have to say that after my complaint, corporate and store management, called quickly to resolve the issue. I was taken care of regarding my missed meal. And was impressed with their professionalism in handling a difficult situation. I hope this store continues to make improvements in customer service. Thanks for your help. I will come back to this store in the future. Michael.“
“Visited KFV in Efmond. OK, after a doctor's appointment. Wife ordered the potpie and I did the 3 piece original box. Sat down to wait for our order and the young man behind the counter came and informed us that no potpies were ready yet. Manager had gone home sick and hadn't had anyone put them in the oven. Apologized all over the place, offered a refund, and a free meal for the gaff, but the wife really wanted the potpie, so they jumped on getting them baked while we waited. Took the 25 minutes they expected, delivered the potpie dinner and continued to apologize for the inconvenience of waiting. We were entirely understanding and said we know these things happen, and the wife was happy with her steaming hot potpie“