The very worst service ever! I ordered 2 sandwiches on line. It took 49 minutes to finally get them. Two young men working there were at the point of tears trying their best to do something they had no idea how to do. 3 times they told me my food would be right out. There were only 2 other customers. I got district mgrs name and left voice mail. No response. Could barely understand his English with accent. Boys said they had been working 12 hours and mgr would not let them close.
Allen Laudermilk
It was okay the few people they had there were very nice. The dining room was closed due to lack of personnel.
Avery Brucker
Food was fine, I asked for no olives and there was still olives. Woman at the register seem to be a trainee. She was missing my chips as well as my drink I had to ask her for both. She gave me my chips and still forgot my drink. I had to ask her again to grab my drink. It’s not really that she was a trainee that was upsetting, more of the fact is that she was very rude. Her tone was condescending, and she seemed as though she did not want to be there. Even though, she was the person that missed my items.
Ivan Powell
Not to busy. I asked for no cheese sauce and mayo instead but I got extra extra mayo with a little roast beef. I wanted to to take it back for my money but was on lunch and didn't have the time. I won't go back.
Aviatrix Katariah
The Cinnabon I orders had old crusty icing on it and it wasn't gooey at all. :,(,,, it was hard crusty flaky icing and tough dough.
Kimberly Allen
Online order took 40 minutes to be completed, the order was wrong and waited over 10 minutes at the front counter before anyone came out to greet. Will not return.
Kourtney P.
I ordered the original sandwich and got home and there wasn't any meat in it! Not worth it to drive back so I paid almost $8 for some chips that were not their brand like usual and a soggy mustard and cheese sandwich. I wish I would have taken a picture
Elijah Morgan
They closed early even though the open sign was still on. Very sus. Schlotzsky’s is usually really good so I was disappointed in this experience, I hope they had a good reason to close at 8:00pm on a Saturday. Also the indoor seating is closed and even though the inside was closed the employees weren’t wearing masks and i doubt they’d put them onfor the drive through.
George A.
I really like Schlotzsky Original sandwiches, not the most healthy choice if you are watching your cholesterol BUT they offer a lot of alternatives. Everyone can find something they like which is nice when with a group. I have property nearby so I visited this location a lot in the past but stopped going because of the food and poor service. I reluctantly went through the drive thru the other day and I was surprised. As soon as I got to the window, they said, please take a minute to review our menu and I will be with you in a minute (liked that), took my order in a professional manner, got my order the first time (liked that a lot). Very nice at the window and the food was great. I asked if there was a new owner and was told, same owner but under new management. Well, it worked. I will be back.
LaRae Ludwig
We’ve ordered from Schlotzkys in Tulsa for our is marching band several times over the last few years and they’ve done a great job so we thought we try ordering from them in Edmond at 19417 Portland Ave. All stores are not the same. Placed an order with them for our band for a championship game. Told them someone would call to pay for it and unfortunately she forgot early in the evening but kept trying to call the night before and morning of the order and never could get through. Manager was rude and lied and said they tried to call us but no missed calls on our phone. Don’t waste your time, they are very inexperienced in handling a order for 125. If you want great service, order from Jason Blevins in Tulsa for all your Schlotzkys meals he’s amazing.
Horrible service. I wAited in the drive thru for 45 minutes only to get a couple of soggy sandwiches. Will never return.
Patrick C.
Had to make the drive to this Schlotzsky's from Cashion baseball tourney. They really should ask for more 5 Star reviews. Sunday afternoon, they repeated my order(correctly) and my food was perfect. Headed back to play the next game. Great food nice kids working. I highly recommend.
Gayle Wauters
Kind ,friendly serviceDelicious food!
Ron and Virginia M.
Unbelievably bad - apparently they are either actually closed or they don't answer their phones OR they never fulfill an online order. 3 times in the past month we have attempted to place and on-line order (they use GrubHub) to pick up. Each time, the order looked like it went through. About 20 minutes later, we were sent a message that the order was canceled and our PayPal charge was refunded. Won't be trying to order there again!
The very worst service ever! I ordered 2 sandwiches on line. It took 49 minutes to finally get them. Two young men working there were at the point of tears trying their best to do something they had no idea how to do. 3 times they told me my food would be right out. There were only 2 other customers. I got district mgrs name and left voice mail. No response. Could barely understand his English with accent. Boys said they had been working 12 hours and mgr would not let them close.
It was okay the few people they had there were very nice. The dining room was closed due to lack of personnel.
Food was fine, I asked for no olives and there was still olives. Woman at the register seem to be a trainee. She was missing my chips as well as my drink I had to ask her for both. She gave me my chips and still forgot my drink. I had to ask her again to grab my drink. It’s not really that she was a trainee that was upsetting, more of the fact is that she was very rude. Her tone was condescending, and she seemed as though she did not want to be there. Even though, she was the person that missed my items.
Not to busy. I asked for no cheese sauce and mayo instead but I got extra extra mayo with a little roast beef. I wanted to to take it back for my money but was on lunch and didn't have the time. I won't go back.
The Cinnabon I orders had old crusty icing on it and it wasn't gooey at all. :,(,,, it was hard crusty flaky icing and tough dough.
Online order took 40 minutes to be completed, the order was wrong and waited over 10 minutes at the front counter before anyone came out to greet. Will not return.
I ordered the original sandwich and got home and there wasn't any meat in it! Not worth it to drive back so I paid almost $8 for some chips that were not their brand like usual and a soggy mustard and cheese sandwich. I wish I would have taken a picture
They closed early even though the open sign was still on. Very sus. Schlotzsky’s is usually really good so I was disappointed in this experience, I hope they had a good reason to close at 8:00pm on a Saturday. Also the indoor seating is closed and even though the inside was closed the employees weren’t wearing masks and i doubt they’d put them onfor the drive through.
I really like Schlotzsky Original sandwiches, not the most healthy choice if you are watching your cholesterol BUT they offer a lot of alternatives. Everyone can find something they like which is nice when with a group. I have property nearby so I visited this location a lot in the past but stopped going because of the food and poor service. I reluctantly went through the drive thru the other day and I was surprised. As soon as I got to the window, they said, please take a minute to review our menu and I will be with you in a minute (liked that), took my order in a professional manner, got my order the first time (liked that a lot). Very nice at the window and the food was great. I asked if there was a new owner and was told, same owner but under new management. Well, it worked. I will be back.
We’ve ordered from Schlotzkys in Tulsa for our is marching band several times over the last few years and they’ve done a great job so we thought we try ordering from them in Edmond at 19417 Portland Ave. All stores are not the same. Placed an order with them for our band for a championship game. Told them someone would call to pay for it and unfortunately she forgot early in the evening but kept trying to call the night before and morning of the order and never could get through. Manager was rude and lied and said they tried to call us but no missed calls on our phone. Don’t waste your time, they are very inexperienced in handling a order for 125. If you want great service, order from Jason Blevins in Tulsa for all your Schlotzkys meals he’s amazing.
Restaurantji Recommends
Great sandwich. I like the original.
Horrible service. I wAited in the drive thru for 45 minutes only to get a couple of soggy sandwiches. Will never return.
Had to make the drive to this Schlotzsky's from Cashion baseball tourney. They really should ask for more 5 Star reviews. Sunday afternoon, they repeated my order(correctly) and my food was perfect. Headed back to play the next game. Great food nice kids working. I highly recommend.
Kind ,friendly serviceDelicious food!
Unbelievably bad - apparently they are either actually closed or they don't answer their phones OR they never fulfill an online order. 3 times in the past month we have attempted to place and on-line order (they use GrubHub) to pick up. Each time, the order looked like it went through. About 20 minutes later, we were sent a message that the order was canceled and our PayPal charge was refunded. Won't be trying to order there again!