Starbucks has always set the standard for timely & efficient service. This location needs to be shut down immediately. THIRTY-TWO MINUTES in a drive thru lane and they didn’t even make the drinks correctly. The worst part is an actual corporate trainer was on staff, Sunday, May 12th actually training someone. ???? Your leadership is upside down and you need to rehire. El Reno is a disgrace to the Starbucks franchise. Save your time, money, and tastebuds and just go up to Yukon, friends!
Atmosphere: 1
Food: 1
Service: 1
Noelle Seniceros
Not sure what's going on today, but I have been in drive thru over 20 minutes at this point and I am still three vehicles from the window.
Atmosphere: 1
Food: 3
Service: 1
Daniel Rhees
I love the Starbucks in Yukon they always know my order and make it just the way I like it they are great I would recommend this store to everyone
Brad Roper
Went in this morning and waited almost 15 mins for my drink, and then it wasn’t even hot. The 5 girls behind the counter seemed to all be in a state of confusion. There is no leadership in this place and the employees are more concerned about chatting and screwing off than they are about serving the customer. You are better off driving to Yukon for a coffee. I hope management gets control of this location and soon
Steven Carrell
very disorganized and slow, a lack of direction and leadership. a ship lost at sea, definitely worth driving to yukon starbucks to get your coffee, would take less
Atmosphere: 1
Food: 1
Service: 1
Sharon Lillian
I wish I could leave more than 5 stars, I love this place! The staff members are always incredibly kind, I understand working a new job that’s also in a new building can be very hard to adjust to so I always appreciate the effort these sweetie pies give regardless of the bad reviews some people have left on here, I hope to see this place thrive and continue to make people happy ❤️Ps. My weenie dog is a BIG fan of the pup cups!
Atmosphere: 5
Food: 5
Service: 5
Mary Atkinson
In and out in record time but husband said he didn't have enough crunch on the ribbon crunch Frappuccino.
Atmosphere: 5
Food: 3
Service: 5
Lorena Taylor
They are friendly and I didn't have to wait in the drive through long even though there was a long line in front of me.
Atmosphere: 5
Food: 5
Service: 5
Sammie Dawn
Not only did I get a joke of a sandwich, as you can see.. but they only had the tomato and mozzarella to choose from and it was only 1p.m.I’ve never had such a bad experience at any Starbucks in my life.
Atmosphere: 4
Food: 1
Service: 5
Joshua Dixon
Placed order yesterday, picked up order one drink was wrong. Went back to get it replaced. Got home. Still the wrong drink. No phone number to call. Went back today. Started to explain what happened and the manager just walked away. Ignored my complaint completely. Staff then proceeded to make the drink, which I paid for wrong again! Not getting off to very good start.
Starbucks has always set the standard for timely & efficient service. This location needs to be shut down immediately. THIRTY-TWO MINUTES in a drive thru lane and they didn’t even make the drinks correctly. The worst part is an actual corporate trainer was on staff, Sunday, May 12th actually training someone. ???? Your leadership is upside down and you need to rehire. El Reno is a disgrace to the Starbucks franchise. Save your time, money, and tastebuds and just go up to Yukon, friends!
Atmosphere: 1
Food: 1
Service: 1
Not sure what's going on today, but I have been in drive thru over 20 minutes at this point and I am still three vehicles from the window.
Atmosphere: 1
Food: 3
Service: 1
I love the Starbucks in Yukon they always know my order and make it just the way I like it they are great I would recommend this store to everyone
Went in this morning and waited almost 15 mins for my drink, and then it wasn’t even hot. The 5 girls behind the counter seemed to all be in a state of confusion. There is no leadership in this place and the employees are more concerned about chatting and screwing off than they are about serving the customer. You are better off driving to Yukon for a coffee. I hope management gets control of this location and soon
very disorganized and slow, a lack of direction and leadership. a ship lost at sea, definitely worth driving to yukon starbucks to get your coffee, would take less
Atmosphere: 1
Food: 1
Service: 1
I wish I could leave more than 5 stars, I love this place! The staff members are always incredibly kind, I understand working a new job that’s also in a new building can be very hard to adjust to so I always appreciate the effort these sweetie pies give regardless of the bad reviews some people have left on here, I hope to see this place thrive and continue to make people happy ❤️Ps. My weenie dog is a BIG fan of the pup cups!
Atmosphere: 5
Food: 5
Service: 5
In and out in record time but husband said he didn't have enough crunch on the ribbon crunch Frappuccino.
Atmosphere: 5
Food: 3
Service: 5
They are friendly and I didn't have to wait in the drive through long even though there was a long line in front of me.
Atmosphere: 5
Food: 5
Service: 5
Not only did I get a joke of a sandwich, as you can see.. but they only had the tomato and mozzarella to choose from and it was only 1p.m.I’ve never had such a bad experience at any Starbucks in my life.
Atmosphere: 4
Food: 1
Service: 5
Placed order yesterday, picked up order one drink was wrong. Went back to get it replaced. Got home. Still the wrong drink. No phone number to call. Went back today. Started to explain what happened and the manager just walked away. Ignored my complaint completely. Staff then proceeded to make the drink, which I paid for wrong again! Not getting off to very good start.
Restaurantji Recommends
Perfect place to grab coffee & breakfast !!Parking: Good amount of parking
Atmosphere: 5
Food: 5
Service: 5
Super long line no reason I should wait 10+ minutes for a drink
The best customer service I've received in a long time. My order was quick and correct.
Atmosphere: 5
Service: 5
Have been here twice now and haven't had any issues! Quick through the drive thru and my drinks are always good just as at any other Starbucks!
Atmosphere: 5
Food: 5
Service: 5
Best service hands down and the coffee is obviously great as
Atmosphere: 5
Food: 5
Service: 5