Arby's

9020 S Western Ave, Oklahoma City
(405) 692-4398

Recent Reviews

Raymond Sweeney

I always get the traditional roast beef and cheddar sandwiches with the curly fries.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Smokehouse Brisket, Beef 'N Cheddar, French Fries

Rodney Thomas

To whom it may concern..Wasn't a pleasant experience, management should go back and watch video between 7:30 pm and 7:45 pm Feb.12th 2024, Gentleman working front register while working drive-thru with headset onHad absolutely no regard for sanitation or hygiene as handing me my cups had his cut thumb inside cup, as orders were being distributed from back and him bagging the orders, he stopped to go blow his nose with napkins and proceeded to bag and handle the food without washing hands, luckily Woman form the back came to bag my order and handle my food while he took order to waiting customer outside, which I felt lucky because I was about to request refund and leave, I am not one to do this, in fact first time to post a review but what I witnessed was completely disgusting, after being relieved that another employee handled my order I still watched as the guy licked is fingers while opening other bags and wiped his face/snot with hands and never once went to wash or sanitize, Not sure if you store has this guy working while feeling ill or not but totally inexcusable for food handling, I hate the fact of posting a review this way but I definitely will not be returning anytime in the near future after this experience...

Atmosphere: 1

Food: 1

Service: 1

Chris Jonas

Wrose place to eat at not sanitary and homeless people hanging out in the bathroom and drugs are going through the bathroom and the store GM doesn't care about the store every

Atmosphere: 1

Food: 1

Service: 1

Fat Boy

Young ppl.working did a good job n were polite.Food hot n fresh.I didn't see the older gentleman that worked there but he's polite too.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Curly Fries

Linc Latta

Crinkle fries tasted like the curly fries. Same grease. Don't care for the seasoned curly fries. So I won't be ordering fries again.

Food: 3

Service: 3

Recommended dishes: 1lb Roast Beef

zac theall

Asked for a beef and cheddar double. Got a beef and bread single...

Atmosphere: 1

Food: 1

Service: 3

Caleb Hill

I went by Arby's the other night. They had a long line when I started placing my order, but the person taking my order was very nice. It took a long time to get to the window but when I pulled up I understood why. There were only two people running the store. Despite that, the guy at the window was again very nice, and props to the girl making food, because it came out hot and perfect. Those two are why I'm giving 5 stars.

Atmosphere: 5

Food: 5

Service: 5

Jim Elliott

Arby's is always a great experience with great food and excellent service.

Atmosphere: 5

Food: 5

Service: 5

David Huser

Its always a problem with this location. I just waited 20 minutes in the drive thru and this was the large fries I ordered. I just cant do it

Atmosphere: 1

Food: 1

Service: 1

Kory Mann

You can always count on these people to give you stale food. The interview process is just a captcha, are you human? Hired. Skills and intelligence not required. I haven't had one good meal here in 5 years. The same people have worked there as long as I've lived here and you'd expect them to get at least marginally better at their job.. but that is not the case. Putting a sandwich in a toaster is hard work, there are like 3 whole steps involved. That's gonna take at least 8 years of practice to get right. I'm astounded by the poor service, it's genuinely incredible these workers get out of bed in the morning considering how poorly they do everything else. It's never busy though... wonder why? Better not to think about it I suppose.

Atmosphere: 1

Food: 1

Service: 1

Wendy Miller

I was served today by Arin. She should be in charge of training anyone in customer service anywhere. She was so plesant, smiling, and hustling around to get my order. I wish she were the standard for customer service. Thanks Arin!

Atmosphere: 5

Food: 5

Service: 5

Julioo

Yeah NO just lost a customer. I just waited 10 mins for a drink and a cold small fry lmao and I think it’s cause I’m black but they make me pull up every single time “EVERY SINGLE TIME”

Atmosphere: 1

Food: 1

Service: 1

Lani Jayne

I always like coming to this Arby's when I'm in the area. Food is always good and the employees are always friendly!

Atmosphere: 5

Food: 5

Service: 5

Louis Hernandez

Manager picked up food off the floor and didn't wash his hands,and a customer returned some curly fries back to the counter because he had regular fries and the manager dumped them back into with the rest of the fries instead of putting them in the trash and reserved them.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Dr Pepper, Potato Cakes

Always Tired

Older man running drive thru and the young lady helping are very nice.Foods always good here.

Atmosphere: 3

Food: 4

Service: 5

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