Had a 25 piece order family meal. Got home and there were only 20 pieces. Made a phone call to correct the problem and that's when the issues started. Don't know where you got the manager from but she needs lessons on how to deal with upset customers. She asked for the receipt # and then told me that I had gotten what I had paid for. I told her no there was only 20 in the order then things went to worse, she kept overtalking me and wouldn't listen to anything I was saying. She accused me of threatening her and stated that there wasn't anyone in charge above her. We will see a out that. She took my name and said I could come by and pick up the missing pieces, then rudely hung up on me. I drive 30 minutes one way for the worst customer service I've ever had. After the horrible experience with the manager on the phone I have no desire to ever frequent that establishment again. Stick to Chick-fil-A
Atmosphere: 1
Food: 1
Service: 1
Becca Johnson
Horrible experience with this location and the manager Cheryl. We waited almost 30 minutes for our meal and they forgot our sides and gave us half old fish. We called that night and spoke to Cheryl. She put us down for a replacement and everything seemed fine. Fast forward a few weeks (we are moving up here from out of state and slowly transitioning), I called to see if I could still come pick up my replacement. The gentleman on the phone says I have 2 sides but no replacement for the fish. He stated he would contact Cheryl and see what happened. I call back and he says he has what's in the system but I can call Cheryl to discuss the fish. So okay, I call Cheryl. She asked how many pieces of fish then declined saying she would never replace that and what she was willing to replace is in the system. I responded with the fact that I was confused and there must have been some kind of misunderstanding. We talk in circles because she basically is unwilling to replace the things THEY messed up and forgot. I asked her if that meant that I'm driving over 30 minutes away for sides and that is all? Why couldn't they have just gotten it right or let me know that night so I could be issued a refund? I told her I'd at least like to get part of my money back then at this point and she told me she can't refund me. Okay, so does this mean I can't do anything and call corporate? She gets snarky and tells me "Well we don't have a corporate number but if you find one by all means go ahead". Are serious? Okay, so at this point I ask who the store owner is. She says Rick and his last name. I asked for his information and she responds with it's at the bottom of the receipt. I asked nicely if she could give me info again and she just proceeds to keep yapping over me. Forget it. I found it myself and contacted him. I only asked her if she could give me his info because at the time I was driving and my receipt was at our new house at that moment. Horrible manager, Horrible customer service. I hope they make this right.
Dustin Fuller
Everything was fresh and delicious fries cooked to perfection chicken hot and juicy roll soft fresh and buttery definitely worth the price
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Rolls, Gravy, French Fries, Spicy Chicken Tenders
Christy
I usually don't leave reviews, but the servicereceived let me unimpressed. In Shawnee today and had receipt from 3-8-2024, where Chicken Express neglected to give me my 2 coleslaw. I called immediately after I got home and no one answered. I continued to make several more calls with same result. Now how ami the custo.er responsible for not receiving my coleslaw or employees or management not answering phones report my missing coleslaws. I don't get paid to keep calling because someone didn't do their job right in the first place. I even tried calling there phone today with the same result no answer. What kind of a show are they running. Oh, and have to say it's been 3 weeks yes, but I live in another town and only make select trips to Shawnee. I'm very uni.pressed by the employees, management and Owner of Chicken Express. In the future I will choose to eat anywhere, but Chicken Express. They wait time to receive food is whole other issue. My issue was left Unresolved. What ever happened to good customer service!!!!?
Food: 5
Service: 1
Teresa Jo Dellinger
Love the fried chicken. I have a slight addiction ??
This $18.00 7 piece Chicken Tenders is a joke. Every piece was half the size of Fort Worth, Chicken Expresses. 2 of the pieces were about 2 bites? REALLY? Very Disappointed ?
Food: 2
Service: 5
Joan Williams
Love the hot and spicy chicken strips with gravy. My okra was a little soggy and not that great. I love their dinner rolls with a little honey.
Ever since they have been open the online menu does not reflect the same prices as the restaurant. Which is false advertising in my opinion. They lure you in with reasonable prices in hopes you won't pay attention to the ridiculous price you end up with.
Cynthia Becerra
I can NOT get over how overpriced this place is now. 16$ for a tender snack pack?? I know inflation is bad, but that's unacceptable.Oh, 16$ for what was supposed to be chicken, a roll, gravy and mashed potatoes. Thanks for skimping out on me and giving me literally a teaspoon of mashed potatoes. What a joke.
I always eat at the ones in Texas and love them and they are always clean.This one in Shawnee Oklahoma was filthy and the prices are way higher 7 chicken strips 16.50 and a tea and roll. Hopefully the health department knows about this place and shuts the doors.
Gabriel Vazquez
All fresh and hot and friendly people love the chicken strips my kiddos love
Iam just speaking the truth the supervisor there Iam naming names she needs to learn how to be reliable as a boss and handle situations a little bit better and stop baby people how ridiculous not someone I would rely
Had a 25 piece order family meal. Got home and there were only 20 pieces. Made a phone call to correct the problem and that's when the issues started. Don't know where you got the manager from but she needs lessons on how to deal with upset customers. She asked for the receipt # and then told me that I had gotten what I had paid for. I told her no there was only 20 in the order then things went to worse, she kept overtalking me and wouldn't listen to anything I was saying. She accused me of threatening her and stated that there wasn't anyone in charge above her. We will see a out that. She took my name and said I could come by and pick up the missing pieces, then rudely hung up on me. I drive 30 minutes one way for the worst customer service I've ever had. After the horrible experience with the manager on the phone I have no desire to ever frequent that establishment again. Stick to Chick-fil-A
Atmosphere: 1
Food: 1
Service: 1
Horrible experience with this location and the manager Cheryl. We waited almost 30 minutes for our meal and they forgot our sides and gave us half old fish. We called that night and spoke to Cheryl. She put us down for a replacement and everything seemed fine. Fast forward a few weeks (we are moving up here from out of state and slowly transitioning), I called to see if I could still come pick up my replacement. The gentleman on the phone says I have 2 sides but no replacement for the fish. He stated he would contact Cheryl and see what happened. I call back and he says he has what's in the system but I can call Cheryl to discuss the fish. So okay, I call Cheryl. She asked how many pieces of fish then declined saying she would never replace that and what she was willing to replace is in the system. I responded with the fact that I was confused and there must have been some kind of misunderstanding. We talk in circles because she basically is unwilling to replace the things THEY messed up and forgot. I asked her if that meant that I'm driving over 30 minutes away for sides and that is all? Why couldn't they have just gotten it right or let me know that night so I could be issued a refund? I told her I'd at least like to get part of my money back then at this point and she told me she can't refund me. Okay, so does this mean I can't do anything and call corporate? She gets snarky and tells me "Well we don't have a corporate number but if you find one by all means go ahead". Are serious? Okay, so at this point I ask who the store owner is. She says Rick and his last name. I asked for his information and she responds with it's at the bottom of the receipt. I asked nicely if she could give me info again and she just proceeds to keep yapping over me. Forget it. I found it myself and contacted him. I only asked her if she could give me his info because at the time I was driving and my receipt was at our new house at that moment. Horrible manager, Horrible customer service. I hope they make this right.
Everything was fresh and delicious fries cooked to perfection chicken hot and juicy roll soft fresh and buttery definitely worth the price
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Rolls, Gravy, French Fries, Spicy Chicken Tenders
I usually don't leave reviews, but the servicereceived let me unimpressed. In Shawnee today and had receipt from 3-8-2024, where Chicken Express neglected to give me my 2 coleslaw. I called immediately after I got home and no one answered. I continued to make several more calls with same result. Now how ami the custo.er responsible for not receiving my coleslaw or employees or management not answering phones report my missing coleslaws. I don't get paid to keep calling because someone didn't do their job right in the first place. I even tried calling there phone today with the same result no answer. What kind of a show are they running. Oh, and have to say it's been 3 weeks yes, but I live in another town and only make select trips to Shawnee. I'm very uni.pressed by the employees, management and Owner of Chicken Express. In the future I will choose to eat anywhere, but Chicken Express. They wait time to receive food is whole other issue. My issue was left Unresolved. What ever happened to good customer service!!!!?
Food: 5
Service: 1
Love the fried chicken. I have a slight addiction ??
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Rolls, 3pc Chicken Combo, Mashed Potatoes, Fried Okra, Gravy, French Fries
This $18.00 7 piece Chicken Tenders is a joke. Every piece was half the size of Fort Worth, Chicken Expresses. 2 of the pieces were about 2 bites? REALLY? Very Disappointed ?
Food: 2
Service: 5
Love the hot and spicy chicken strips with gravy. My okra was a little soggy and not that great. I love their dinner rolls with a little honey.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Rolls, Gravy, Spicy Chicken Tenders
Ever since they have been open the online menu does not reflect the same prices as the restaurant. Which is false advertising in my opinion. They lure you in with reasonable prices in hopes you won't pay attention to the ridiculous price you end up with.
I can NOT get over how overpriced this place is now. 16$ for a tender snack pack?? I know inflation is bad, but that's unacceptable.Oh, 16$ for what was supposed to be chicken, a roll, gravy and mashed potatoes. Thanks for skimping out on me and giving me literally a teaspoon of mashed potatoes. What a joke.
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Rolls, Spicy Chicken Tenders
Love the lovers.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Rolls, Fried Okra, Gravy
Restaurantji Recommends
I always eat at the ones in Texas and love them and they are always clean.This one in Shawnee Oklahoma was filthy and the prices are way higher 7 chicken strips 16.50 and a tea and roll. Hopefully the health department knows about this place and shuts the doors.
All fresh and hot and friendly people love the chicken strips my kiddos love
Atmosphere: 5
Food: 5
Service: 5
Pretty good chicken at a reasonable price.
Atmosphere: 4
Food: 5
Service: 5
Everything is good but it's a long wait for your
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Rolls, Mashed Potatoes, Gravy, Spicy Chicken Tenders
Iam just speaking the truth the supervisor there Iam naming names she needs to learn how to be reliable as a boss and handle situations a little bit better and stop baby people how ridiculous not someone I would rely
Atmosphere: 1
Food: 1
Service: 1