My partner recently ordered a medium stuffed crust half and half pizza(with large breadsticks and 2 small bottles of pop), this amounted to nearly 70$.Upon delivery, we were quick to notice the dough was not cooked all the way through, and in good spirits we requested another be sent out. During the wait we decided to just eat the breadsticks, which were also hardly baked/soggy and also sticking to the cardboard.Upon delivery of the replacement pizza, we quickly realized the slices were once again impossible to lift out of the box and melding to the cardboard because it was so undercooked. Identical to the first inedible pizza we received.This meal was meant as a gift after a hard day and made my partner incredibly sad as a result.After getting 3 bites each in total, I had decided to call the location and just ask for a total refund, because my partner wasn't intending on spending 3/4 of 100$ on 3 bites of raw dough. We spoke to the person who baked our pizza, who was fair and understanding, but likely couldn't understand exactly how uncooked it was. I understand it is likely common to hear that about stuffed crust pizzas, but it was very clear to me that the dough was not cooked because I serve 300+ pizzas a day(I work at a Pizzeria in the CN Tower). I appreciate the response and would never want to berate the pizza cook, but I would say simply-- evaluate your ovens, ensure your yeast is being activated properly, and use less cheese, and those stuffed crusts will be back to normal. I have ordered this same pizza many times from this location with no error, to receive two uncooked pizzas back to back warrants a bad review unfortunately. But I am fair and will update should things improve. Cheers.
Atmosphere: 3
Food: 1
Service: 5
Recommended dishes: Supreme Lover's
Mike Sigus
Ummm Pizza Hut….enough said ?
Atmosphere: 5
Food: 5
Service: 5
Prathic Srinivas
Food was good. Loved the service from the
Atmosphere: 3
Food: 3
Service: 5
Recommended dishes: Veggie Lovers Pizza
Romil Patel
I wonder if they have lunch buffet back on yet? Please start back lunch buffet again
paritosh shaifi
Fresh Dough n better prepration than other stores i can say nd very nice customer service This is my new pizza spot now???
Brandon Hicks
Thank you for honouring the online deal. Good pizza, friendly staff.
Geordie McRae
Waited 5 minutes at the counter and absolutely nobody even tried to serve me. Worst customer service ever. Wouldn't trust their food either. Unclenly and horrible service. Zero stars
Tyler Bartlett
So I always give the opportunity for a business to rectify any mistakes, before leaving any reviews. I order 2 pizzas, and unfortunately, instructions were not followed.... Initially.One I called and explain the situation to them, they were extremely courteous and offered to fix it right away.The corrected pizza, was phenomenal. We go there often, as my girlfriend loves the Supreme lovers.In the last year we have had it probably 8-10 times from this location.Their delivery driver is awesome and their customer service is great.5* come for the fact they own and rectify their mistakes, and generally, I get my pizza very fresh. Thanks Pizza Hut Ajax.
TAHIRA JAVAID
I’ve been a customer for over 10 years and it’s a great Pizza Hut location. I’ve never once had a problem at this location. Especially the employee, Sandra. She’s always so friendly, and never fails to make me smile. And of course, the pizza is delicious. Nicely cooked and everything is evenly distributed. I’ll keep coming back for the nice staff and delicious food :).
Chauntal Renaud
Much better location than pickering. Staff were great and efficient. Food was tasty and fresh.
AMAZING LOCATION! Thank you so much Sandra! Her services were amazing! Super friendly! She took my order over the phone, and she was the cashier. And the pizza was delicious, best Pizza Hut location I’ve ever visited! Definitely going to visit this location again thanks to this amazing experience.
Mubarik Minhas
Dough was not the freshest!!!Got a large pan veggie lover ! It was goodLarge home style veggie was stale, dough felt like rubber.
Fatima
Want great customer service and food? I've been coming to this location for years now & feel very comfortable walking in or ordering ahead.All the employees have been amazing although Sandra has been exceptionally friendly! -Thank you SandraMake sure to give them a visit!
Atmosphere: 5
Food: 5
Service: 5
O
Extra cheese means extra cheese. Please add it. Nevertheless, very good pizza.
Eason
I have tried many pizza huts but I still like this one, they do better than others
My partner recently ordered a medium stuffed crust half and half pizza(with large breadsticks and 2 small bottles of pop), this amounted to nearly 70$.Upon delivery, we were quick to notice the dough was not cooked all the way through, and in good spirits we requested another be sent out. During the wait we decided to just eat the breadsticks, which were also hardly baked/soggy and also sticking to the cardboard.Upon delivery of the replacement pizza, we quickly realized the slices were once again impossible to lift out of the box and melding to the cardboard because it was so undercooked. Identical to the first inedible pizza we received.This meal was meant as a gift after a hard day and made my partner incredibly sad as a result.After getting 3 bites each in total, I had decided to call the location and just ask for a total refund, because my partner wasn't intending on spending 3/4 of 100$ on 3 bites of raw dough. We spoke to the person who baked our pizza, who was fair and understanding, but likely couldn't understand exactly how uncooked it was. I understand it is likely common to hear that about stuffed crust pizzas, but it was very clear to me that the dough was not cooked because I serve 300+ pizzas a day(I work at a Pizzeria in the CN Tower). I appreciate the response and would never want to berate the pizza cook, but I would say simply-- evaluate your ovens, ensure your yeast is being activated properly, and use less cheese, and those stuffed crusts will be back to normal. I have ordered this same pizza many times from this location with no error, to receive two uncooked pizzas back to back warrants a bad review unfortunately. But I am fair and will update should things improve. Cheers.
Atmosphere: 3
Food: 1
Service: 5
Recommended dishes: Supreme Lover's
Ummm Pizza Hut….enough said ?
Atmosphere: 5
Food: 5
Service: 5
Food was good. Loved the service from the
Atmosphere: 3
Food: 3
Service: 5
Recommended dishes: Veggie Lovers Pizza
I wonder if they have lunch buffet back on yet? Please start back lunch buffet again
Fresh Dough n better prepration than other stores i can say nd very nice customer service This is my new pizza spot now???
Thank you for honouring the online deal. Good pizza, friendly staff.
Waited 5 minutes at the counter and absolutely nobody even tried to serve me. Worst customer service ever. Wouldn't trust their food either. Unclenly and horrible service. Zero stars
So I always give the opportunity for a business to rectify any mistakes, before leaving any reviews. I order 2 pizzas, and unfortunately, instructions were not followed.... Initially.One I called and explain the situation to them, they were extremely courteous and offered to fix it right away.The corrected pizza, was phenomenal. We go there often, as my girlfriend loves the Supreme lovers.In the last year we have had it probably 8-10 times from this location.Their delivery driver is awesome and their customer service is great.5* come for the fact they own and rectify their mistakes, and generally, I get my pizza very fresh. Thanks Pizza Hut Ajax.
I’ve been a customer for over 10 years and it’s a great Pizza Hut location. I’ve never once had a problem at this location. Especially the employee, Sandra. She’s always so friendly, and never fails to make me smile. And of course, the pizza is delicious. Nicely cooked and everything is evenly distributed. I’ll keep coming back for the nice staff and delicious food :).
Much better location than pickering. Staff were great and efficient. Food was tasty and fresh.
Restaurantji Recommends
AMAZING LOCATION! Thank you so much Sandra! Her services were amazing! Super friendly! She took my order over the phone, and she was the cashier. And the pizza was delicious, best Pizza Hut location I’ve ever visited! Definitely going to visit this location again thanks to this amazing experience.
Dough was not the freshest!!!Got a large pan veggie lover ! It was goodLarge home style veggie was stale, dough felt like rubber.
Want great customer service and food? I've been coming to this location for years now & feel very comfortable walking in or ordering ahead.All the employees have been amazing although Sandra has been exceptionally friendly! -Thank you SandraMake sure to give them a visit!
Atmosphere: 5
Food: 5
Service: 5
Extra cheese means extra cheese. Please add it. Nevertheless, very good pizza.
I have tried many pizza huts but I still like this one, they do better than others