This is my Tim’s right off the 407 and onmy way to work. They are usually pretty good - fast, friendly. However, there are times that they can miss the mark. Yesterday I was late for work (~ 8:30am) but needed 2 gift cards to say thank you to some colleagues.It was a long wait in the drive thru so by the time I got to the window, I was really getting late for work. When I was handed the gift cards, the fist one had a sleeve with coffee stains all over it. I let the girl know and she seemed upset. I took the sleeve off and noticed they gave me an old scratched up gift card. I asked her to change it and she said she couldn’t.Then the second card came and it was a “Happy Birthday” card. I told them I just wanted a regular card, not happy birthday. She responded saying that I never told them that.I asked them to change it and they said they could not. They brought the manager who told me it would take long and I would have to either come in or come back later.I am not usually a confrontational type, but it was a simple order… 2 Tims cards and please change this used card and the Happy birthday card. I told them I was late for work and did not have time to come in. She responded that whether I was in the drive thru or inside it would take the same amount of time. True, but there is also finding a parking spot, going in, waiting for them, etc. I started to think about it more and figured they would hustle if I was holding up their drive thru line. (My apologies to those behind me, but I needed them to fix the problem fast). They started to really hustle and got me a Thank You card instead. I was out in about 3 minutes.When I got to work, I saw the thank you card, but the used damaged card was still the same. I was so upset. In the end I went to another Tim’s to get a new card and will use the old scratched one for me.Not impressed!!! They can do better. And if they make a mistake, they should own up to it and solve it instead of being rude and arrogant to their customers or putting them at an inconvenience.
inderjit kaur
Hi i went to order at this tim today morning. I told that girl full order and then during pickup she gave half of the items and for the other half she say i didn't charge you for that. It’s second time it happened . Then i had to order again and clearly she wanted us to leave and she delivered our order harshly. She is rude and fumble orders and say i didn't charge you for the order. I don't know if she doing it on purpose.
Velvet Silk
Washroom was not clean and had poolin water
Atmosphere: 2
Service: 2
Recommended dishes: They'Re Calling It a Cheese Croissant
Arvinder Benipal
I recently visited Tim Hortons in Brampton and had an encounter with an employee during night shift. Unfortunately, I found her to be quite rude and lacking in customer service skills. It was disappointing to have such an unpleasant experience. I hope the management takes this feedback into consideration and addresses the issue."
Atmosphere: 3
Food: 3
Service: 1
John Taylor
Forgot my muffin
Food: 3
Service: 2
Crimson Ace
Even with 10 people ahead of me, I was in and out in less than 5 mins. Great service.
Atmosphere: 5
Food: 5
Service: 5
Madhur Miglani
People working here really need to mind their words. Specially in the Morning shift.
Service is always very slow and servers are rude frequently. Orders were always wrong, I stopped visiting this location.
Atmosphere: 1
Food: 1
Service: 1
Pavlo Kotchenko
unsanitary
Atmosphere: 1
Food: 1
Service: 1
A S
Shamelessly Unprofessional !!!
Atmosphere: 1
Food: 1
Service: 1
Amrit sidhu
After 9:30PM, they don’t serve lunch. I ask them couple of items. They don’t have any single item. They said they closed lunch. At 9:33
Atmosphere: 1
Food: 1
Service: 1
Simran Anttal
Everyday i order in drive through of tim located at airport and intermodel. Most of the time a short & skinny girl takes my order, she doesn’t know how to greet and even respond very rudely. Worst experience ever at tim hortons but have to go there coz it’s the only nearest location to my
This is my Tim’s right off the 407 and onmy way to work. They are usually pretty good - fast, friendly. However, there are times that they can miss the mark. Yesterday I was late for work (~ 8:30am) but needed 2 gift cards to say thank you to some colleagues.It was a long wait in the drive thru so by the time I got to the window, I was really getting late for work. When I was handed the gift cards, the fist one had a sleeve with coffee stains all over it. I let the girl know and she seemed upset. I took the sleeve off and noticed they gave me an old scratched up gift card. I asked her to change it and she said she couldn’t.Then the second card came and it was a “Happy Birthday” card. I told them I just wanted a regular card, not happy birthday. She responded saying that I never told them that.I asked them to change it and they said they could not. They brought the manager who told me it would take long and I would have to either come in or come back later.I am not usually a confrontational type, but it was a simple order… 2 Tims cards and please change this used card and the Happy birthday card. I told them I was late for work and did not have time to come in. She responded that whether I was in the drive thru or inside it would take the same amount of time. True, but there is also finding a parking spot, going in, waiting for them, etc. I started to think about it more and figured they would hustle if I was holding up their drive thru line. (My apologies to those behind me, but I needed them to fix the problem fast). They started to really hustle and got me a Thank You card instead. I was out in about 3 minutes.When I got to work, I saw the thank you card, but the used damaged card was still the same. I was so upset. In the end I went to another Tim’s to get a new card and will use the old scratched one for me.Not impressed!!! They can do better. And if they make a mistake, they should own up to it and solve it instead of being rude and arrogant to their customers or putting them at an inconvenience.
Hi i went to order at this tim today morning. I told that girl full order and then during pickup she gave half of the items and for the other half she say i didn't charge you for that. It’s second time it happened . Then i had to order again and clearly she wanted us to leave and she delivered our order harshly. She is rude and fumble orders and say i didn't charge you for the order. I don't know if she doing it on purpose.
Washroom was not clean and had poolin water
Atmosphere: 2
Service: 2
Recommended dishes: They'Re Calling It a Cheese Croissant
I recently visited Tim Hortons in Brampton and had an encounter with an employee during night shift. Unfortunately, I found her to be quite rude and lacking in customer service skills. It was disappointing to have such an unpleasant experience. I hope the management takes this feedback into consideration and addresses the issue."
Atmosphere: 3
Food: 3
Service: 1
Forgot my muffin
Food: 3
Service: 2
Even with 10 people ahead of me, I was in and out in less than 5 mins. Great service.
Atmosphere: 5
Food: 5
Service: 5
People working here really need to mind their words. Specially in the Morning shift.
Atmosphere: 2
Food: 4
Service: 1
Good service from rajdeep
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Everything Bagel, Wrap, Bagels, Caprese Sandwich
? good!
Atmosphere: 5
Food: 5
Service: 5
The customer service isn't the
Atmosphere: 2
Food: 2
Service: 3
Restaurantji Recommends
Service is always very slow and servers are rude frequently. Orders were always wrong, I stopped visiting this location.
Atmosphere: 1
Food: 1
Service: 1
unsanitary
Atmosphere: 1
Food: 1
Service: 1
Shamelessly Unprofessional !!!
Atmosphere: 1
Food: 1
Service: 1
After 9:30PM, they don’t serve lunch. I ask them couple of items. They don’t have any single item. They said they closed lunch. At 9:33
Atmosphere: 1
Food: 1
Service: 1
Everyday i order in drive through of tim located at airport and intermodel. Most of the time a short & skinny girl takes my order, she doesn’t know how to greet and even respond very rudely. Worst experience ever at tim hortons but have to go there coz it’s the only nearest location to my
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Bagels