The online ordering app and google both said the store was open for another hour and 15 minutes when I placed my order. The money came out of my account, app said order was successfully place but when my husband drove up 20 minutes later they were closed with the lights off but someone was inside. I called and he said it's impossible that I placed an order because their system is turned off, he then told me I would get my money back 72 hours later when the system adjusts for incomplete orders.
Rick Mcmann
Last two times we were in there to get subs the lettuce was rotten and brown. When I asked for new lettuce the server said that’s all they have and that their boss told them it was fine. You cannot serve brown lettuce as it will make you sick and the management does not seem to care. The gentleman making the sub was polite and understood why we cancelled our orders
Atmosphere: 3
Food: 1
Service: 4
Richard Mcneil
This subway sub store in Elmvale is the worst I mean the worst subway store that I ever ordered from . First I get up to drive through and employee said just one min please, that was the only best part of this story. Looked at my clock in my car and after 6 minutes I think he forgot me. NO I said on speaker hello he comes on and says sorry one minute I said it’s been 6 minutes already. So I had to wait and wait and wait finally after 9 minutes waiting to place my orders, I placed my order only 1 sub just me for dinner so as I said to him Canadian club then I went to say the toppings and he says ok just a minute he said he’s just starting my sub with the meat so another minute then he asks what toppings would you like so I said green olives, onions, and sub sauce, salt and pepper. So I said all of them really isn’t a lot being in that profession he should be able to remember 2 toppings and only 2 I mean easy to remember sub sauce and salt and pepper. So I had to say my toppings and only one at a time lol lol I thought I was on some sort of tv reality show lol. Sorry you would think of the same thing that I was thinking. So finally he says pull up please so I do and he is still working on my sub. Just as I’m going to tap my interact to pay for it and a customer that was behind me also waiting. This guy was let’s say a little pissed ya right and way he reset my bill and then I could use debit card to pay for one sub. I wasn’t thinking right because of the service I was getting sucked I just wanted gone from here. So I get home with my sub take out of bag and napkins and the bill was there so I looked and holy cow he charged me for a combo. I didn’t ask for combo because I have pop at my house. So here we go again having to deal with him again, I said to myself i shouldn’t of been treated like that and being charged for a combo that I didn’t ask for. Anyway I wasn’t going to write a review but when I tell friends about my situation they where the ones that said by doing this you are warning other customers that want to grab a sub just be ready to wait for your sub like quite a few minutes and hope you don’t have to order 2 or 3 subs lol call and tell the wife your going to be a hour or so, she says excuse me so I explained to her and she also said warn others if there not in a hurry then you will be ok to wait the hour. I’m sorry being so blunt about this matter but when this happens for the second time going there and thinking he may of had a bad day but no he’s fine just not good at his job. That was about 3 weeks ago and friends finally got me to write this for others. So like I said if you don’t mind waiting for your sub at least 10 to 15 minutes then you will B ok then but if you order more then one sub I’d say 20 minutes and longer. I hope this helps others. I just looked again at there reviews and lol I wasn’t surprised at how many customers had the same problem as me except I was over charged for my one sub.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Great Canadian Club
Tiger Tony
This subway sub store in Elmvale is the worst I mean the worst subway store that I ever ordered from . First I get up to drive through and employee said just one min please, that was the only best part of this story. Looked at my clock in my car and after 6 minutes I think he forgot me. NO I said on speaker hello he comes on and says sorry one minute I said it’s been 6 minutes already. So I had to wait and wait and wait finally after 9 minutes waiting to place my orders, I placed my order only 1 sub just me for dinner so as I said to him Canadian club then I went to say the toppings and he says ok just a minute he said he’s just starting my sub with the meat so another minute then he asks what toppings would you like so I said green olives, onions, and sub sauce, salt and pepper. So I said all of them really isn’t a lot being in that profession he should be able to remember 2 toppings and only 2 I mean easy to remember sub sauce and salt and pepper. So I had to say my toppings and only one at a time lol lol I thought I was on some sort of tv reality show lol. Sorry you would think of the same thing that I was thinking. So finally he says pull up please so I do and he is still working on my sub. Just as I’m going to tap my interact to pay for it and a customer that was behind me also waiting. This guy was let’s say a little pissed ya right and way he reset my bill and then I could use debit card to pay for one sub. I wasn’t thinking right because of the service I was getting sucked I just wanted gone from here. So I get home with my sub take out of bag and napkins and the bill was there so I looked and holy cow he charged me for a combo. I didn’t ask for combo because I have pop at my house. So here we go again having to deal with him again, I said to myself i shouldn’t of been treated like that and being charged for a combo that I didn’t ask for. Anyway I wasn’t going to write a review but when I tell friends about my situation they where the ones that said by doing this you are warning other customers that want to grab a sub just be ready to wait for your sub like quite a few minutes and hope you don’t have to order 2 or 3 subs lol call and tell the wife your going to be a hour or so, she says excuse me so I explained to her and she also said warn others if there not in a hurry then you will be ok to wait the hour. I’m sorry being so blunt about this matter but when this happens for the second time going there and thinking he may of had a bad day but no he’s fine just not good at his job. That was about 3 weeks ago and friends finally got me to write this for others. So like I said if you don’t mind waiting for your sub at least 10 to 15 minutes then you will B ok then but if you order more then one sub I’d say 20 minutes and longer. I hope this helps others. I just looked again at there reviews and lol I wasn’t surprised at how many customers had the same problem as me except I was over charged for my one sub.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Great Canadian Club
megan tremble
They put 4 pieces of green peppers on a 12". They are extremely cheap with topping for a 20$
Atmosphere: 4
Food: 1
Service: 1
Espe Rubio Anaya
Fast and nice service, the store was very clean, the store had some online order but the they organize pretty well and do both orders at the same time. In and out in less than 8 min I got 3 sandwiches. The service was SUPER FRIENDLY!!
Atmosphere: 5
Food: 5
Service: 5
John Vidito
The most efficient Subway around these gentlemen work very hard efficiently and are thorough with your order its always a great experience.. thank you
Atmosphere: 5
Food: 5
Service: 5
Nicolas Andrusyshyn
As soon as I walked In the guy disappeared in the back for 30mins and never came so I just left. Worst service ever and never will be back and NEVER will I recommend this subway to anybody. They should FIRE this man and close this store for good. Also there were flies fly and eating the food behind the counter and the food had mold on it. People need to show more respect to costumers.
Atmosphere: 1
Food: 1
Service: 1
Vasyl Andrus
We came in, the guy went in the back. We spent 20 mins waiting but no one show up. We left. Awful service or I would say no service at all.
Service: 1
Tanya Mortson
This was by far the best subway experience I've ever had. The restaurant was revamped, the entire menu was different, the worker was so happy and helpful -- he even made suggestions about the recommended bread that goes best with my sandwich. He did not cheap out on toppings either.. so much cheese! Highly recommend this location.
Customer service is incredible here. Not only is the food is always fresh and well made, but the management and staff go above and beyond to make our family feel appreciated while in this establishment.Kid-friendliness: Staff are so friendly and take the time to chat with our kids.
Atmosphere: 4
Food: 5
Service: 5
Aislynn Miller
Staff is super friendly and the store itself is very nice, free outlets by every table, wheel chair accessible chairs and tasty food
Atmosphere: 5
Food: 5
Service: 5
Marc Q
I've not had subway in a long time. The food and service was good.
Atmosphere: 5
Food: 5
Service: 5
Stuart Clelland
Always friendly staff, always a great Sub...
Sarah Norwood
Both of the men that work there are so rude, their customer service sucks. They take at least 10 minutes to answer the drive thru speakers. The hour of operation are never followed and they often close early. If you are looking for “fast food” don't bother going here, you’ll wait 20 minutes to even have your order taken.
The online ordering app and google both said the store was open for another hour and 15 minutes when I placed my order. The money came out of my account, app said order was successfully place but when my husband drove up 20 minutes later they were closed with the lights off but someone was inside. I called and he said it's impossible that I placed an order because their system is turned off, he then told me I would get my money back 72 hours later when the system adjusts for incomplete orders.
Last two times we were in there to get subs the lettuce was rotten and brown. When I asked for new lettuce the server said that’s all they have and that their boss told them it was fine. You cannot serve brown lettuce as it will make you sick and the management does not seem to care. The gentleman making the sub was polite and understood why we cancelled our orders
Atmosphere: 3
Food: 1
Service: 4
This subway sub store in Elmvale is the worst I mean the worst subway store that I ever ordered from . First I get up to drive through and employee said just one min please, that was the only best part of this story. Looked at my clock in my car and after 6 minutes I think he forgot me. NO I said on speaker hello he comes on and says sorry one minute I said it’s been 6 minutes already. So I had to wait and wait and wait finally after 9 minutes waiting to place my orders, I placed my order only 1 sub just me for dinner so as I said to him Canadian club then I went to say the toppings and he says ok just a minute he said he’s just starting my sub with the meat so another minute then he asks what toppings would you like so I said green olives, onions, and sub sauce, salt and pepper. So I said all of them really isn’t a lot being in that profession he should be able to remember 2 toppings and only 2 I mean easy to remember sub sauce and salt and pepper. So I had to say my toppings and only one at a time lol lol I thought I was on some sort of tv reality show lol. Sorry you would think of the same thing that I was thinking. So finally he says pull up please so I do and he is still working on my sub. Just as I’m going to tap my interact to pay for it and a customer that was behind me also waiting. This guy was let’s say a little pissed ya right and way he reset my bill and then I could use debit card to pay for one sub. I wasn’t thinking right because of the service I was getting sucked I just wanted gone from here. So I get home with my sub take out of bag and napkins and the bill was there so I looked and holy cow he charged me for a combo. I didn’t ask for combo because I have pop at my house. So here we go again having to deal with him again, I said to myself i shouldn’t of been treated like that and being charged for a combo that I didn’t ask for. Anyway I wasn’t going to write a review but when I tell friends about my situation they where the ones that said by doing this you are warning other customers that want to grab a sub just be ready to wait for your sub like quite a few minutes and hope you don’t have to order 2 or 3 subs lol call and tell the wife your going to be a hour or so, she says excuse me so I explained to her and she also said warn others if there not in a hurry then you will be ok to wait the hour. I’m sorry being so blunt about this matter but when this happens for the second time going there and thinking he may of had a bad day but no he’s fine just not good at his job. That was about 3 weeks ago and friends finally got me to write this for others. So like I said if you don’t mind waiting for your sub at least 10 to 15 minutes then you will B ok then but if you order more then one sub I’d say 20 minutes and longer. I hope this helps others. I just looked again at there reviews and lol I wasn’t surprised at how many customers had the same problem as me except I was over charged for my one sub.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Great Canadian Club
This subway sub store in Elmvale is the worst I mean the worst subway store that I ever ordered from . First I get up to drive through and employee said just one min please, that was the only best part of this story. Looked at my clock in my car and after 6 minutes I think he forgot me. NO I said on speaker hello he comes on and says sorry one minute I said it’s been 6 minutes already. So I had to wait and wait and wait finally after 9 minutes waiting to place my orders, I placed my order only 1 sub just me for dinner so as I said to him Canadian club then I went to say the toppings and he says ok just a minute he said he’s just starting my sub with the meat so another minute then he asks what toppings would you like so I said green olives, onions, and sub sauce, salt and pepper. So I said all of them really isn’t a lot being in that profession he should be able to remember 2 toppings and only 2 I mean easy to remember sub sauce and salt and pepper. So I had to say my toppings and only one at a time lol lol I thought I was on some sort of tv reality show lol. Sorry you would think of the same thing that I was thinking. So finally he says pull up please so I do and he is still working on my sub. Just as I’m going to tap my interact to pay for it and a customer that was behind me also waiting. This guy was let’s say a little pissed ya right and way he reset my bill and then I could use debit card to pay for one sub. I wasn’t thinking right because of the service I was getting sucked I just wanted gone from here. So I get home with my sub take out of bag and napkins and the bill was there so I looked and holy cow he charged me for a combo. I didn’t ask for combo because I have pop at my house. So here we go again having to deal with him again, I said to myself i shouldn’t of been treated like that and being charged for a combo that I didn’t ask for. Anyway I wasn’t going to write a review but when I tell friends about my situation they where the ones that said by doing this you are warning other customers that want to grab a sub just be ready to wait for your sub like quite a few minutes and hope you don’t have to order 2 or 3 subs lol call and tell the wife your going to be a hour or so, she says excuse me so I explained to her and she also said warn others if there not in a hurry then you will be ok to wait the hour. I’m sorry being so blunt about this matter but when this happens for the second time going there and thinking he may of had a bad day but no he’s fine just not good at his job. That was about 3 weeks ago and friends finally got me to write this for others. So like I said if you don’t mind waiting for your sub at least 10 to 15 minutes then you will B ok then but if you order more then one sub I’d say 20 minutes and longer. I hope this helps others. I just looked again at there reviews and lol I wasn’t surprised at how many customers had the same problem as me except I was over charged for my one sub.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Great Canadian Club
They put 4 pieces of green peppers on a 12". They are extremely cheap with topping for a 20$
Atmosphere: 4
Food: 1
Service: 1
Fast and nice service, the store was very clean, the store had some online order but the they organize pretty well and do both orders at the same time. In and out in less than 8 min I got 3 sandwiches. The service was SUPER FRIENDLY!!
Atmosphere: 5
Food: 5
Service: 5
The most efficient Subway around these gentlemen work very hard efficiently and are thorough with your order its always a great experience.. thank you
Atmosphere: 5
Food: 5
Service: 5
As soon as I walked In the guy disappeared in the back for 30mins and never came so I just left. Worst service ever and never will be back and NEVER will I recommend this subway to anybody. They should FIRE this man and close this store for good. Also there were flies fly and eating the food behind the counter and the food had mold on it. People need to show more respect to costumers.
Atmosphere: 1
Food: 1
Service: 1
We came in, the guy went in the back. We spent 20 mins waiting but no one show up. We left. Awful service or I would say no service at all.
Service: 1
This was by far the best subway experience I've ever had. The restaurant was revamped, the entire menu was different, the worker was so happy and helpful -- he even made suggestions about the recommended bread that goes best with my sandwich. He did not cheap out on toppings either.. so much cheese! Highly recommend this location.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Customer service is incredible here. Not only is the food is always fresh and well made, but the management and staff go above and beyond to make our family feel appreciated while in this establishment.Kid-friendliness: Staff are so friendly and take the time to chat with our kids.
Atmosphere: 4
Food: 5
Service: 5
Staff is super friendly and the store itself is very nice, free outlets by every table, wheel chair accessible chairs and tasty food
Atmosphere: 5
Food: 5
Service: 5
I've not had subway in a long time. The food and service was good.
Atmosphere: 5
Food: 5
Service: 5
Always friendly staff, always a great Sub...
Both of the men that work there are so rude, their customer service sucks. They take at least 10 minutes to answer the drive thru speakers. The hour of operation are never followed and they often close early. If you are looking for “fast food” don't bother going here, you’ll wait 20 minutes to even have your order taken.