This location is awful, awful, awful… I have never experienced anything like this… employees are rude, no professionalism, they get the order wrong, all mixed up then in turn say to me read your order on the screen. They are the ones taking my order and I have to check it and even if I check it it’s wrong this is why I’m telling you at the window. They speak over you when you’re ordering repeating every single thing I want but it seems like they are not grasping it and when they do that they are not getting it right. I think all they are worried about is the timer they are on to get as many customers in and out but not realizing all the errors for rushing but most of all they are NOT making the customer service to the priority. It’s terrible service!OWNER…copy and pasting a response isn’t a response. I’ve done what you suggested many times and with no difference. No changes. Still all the same.
Atmosphere: 1
Food: 1
Service: 1
Kris
All good. Busy location.
Atmosphere: 5
Food: 5
Service: 5
Supan Bains
Worst tim horton Canada would ever see
Hanna Mykhalchych
The girl had forgotten about her and waited for 10 minutes for the staff who ordered coffee and waited for
Atmosphere: 1
Food: 5
Service: 1
Arslan Shahid
I ordered coffee and donuts this morning and unfortunately had issues with both food and service. Order taker was rushing my order as I was discussing the order with others in my car. No big issue but staff needs to work on communication. In my coffee I found the empty sweetener packet at the bottom of the cup which is really disgusting and unhygienic so staff definitely needs better training. (Attaching picture for proof). In my Boston cream donut there was no cream which I’m not sure is specific to location or defective product but really disappointing.
Atmosphere: 1
Food: 1
Service: 1
Mike Love
Worst service I’ve ever experienced. Asked for a dozen croissants. They said they didn’t have that many. I look down into the display and they had about 8. Asked if I could have those and they said no you can’t have that many. Isn’t the whole point of having food on display to sell it??? Worst Tim Hortons location I’ve been to.
Service: 1
Anna Ivanova
Worst Tim’s ever! 2 people working for drive thr, and getting orders simultaneously. Waited in the line to ORDER 15 mins and then waited about 10
Atmosphere: 1
Food: 3
Service: 1
Glen Murphy
This is by far the worst Tim Hortons in Toronto. I waited 20 mins for a toasted bagel only to get it not toasted for the second time this week. They service the drive through and leave one person to service all the walk ups. Non sense!Well today I have it another try jan26. I ordered an extra toasted cream cheese bagel, it’s toasted but where’s the cream cheese. What is wrong with this place, it’s awful!!!!!I called your 888 number, I’m not sitting on the phone waiting listening to terrible music to say what I’m saying here.
Atmosphere: 1
Food: 2
Service: 1
George K
Walked in last week to order 2 medium regular coffees and 1 medium coffee with just milk. The staff handed me only 1 coffee, when I told them I ordered 3, they gave me two more. I asked which one was the milk only coffee, so she wrote an M on one of the lids. No tray was offered so I had to ask for one. Drove to my destination 10 minutes away only to discover all 3 coffees were absolutely stone cold, and all with milk and sugar.I filed a complaint with Tim Hortons online and finally heard back today that they can't assist me and I need to resolve this in-store.Absolutely horrible location, avoid!
I like Tims coffee, because its cheaper and overall easier to get without getting out from your car. This should not effect the quality. Mouldy tasting English muffin breakfast sandwiches is compaint. No one answers the phone, and the service provider wanted me get of my car and go to the front of store and complain.
Atmosphere: 1
Food: 1
Service: 1
ryan curtis
Terrible service
David López
A chain place like many.They give you good service.It also depends on the area you go to.
Atmosphere: 4
Food: 5
Service: 5
Sujita Adhikari
Hair in a wrap! Worst experience!
Margaret Wong
Trying out the new Baileys flavoured coffee here at Tim Hortons in Etobicoke, Ontario, Canada.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts, Muffins, Burnt Bagel with Cream Cheese, Crispy Chicken, Honey Cruller, Roast Beef, Ham & Cheddar, Classic Bagels, Grilled Cheese and Bacon Melt and Coffee of Course, Cookies, Apple, Vanilla Cream
This location is awful, awful, awful… I have never experienced anything like this… employees are rude, no professionalism, they get the order wrong, all mixed up then in turn say to me read your order on the screen. They are the ones taking my order and I have to check it and even if I check it it’s wrong this is why I’m telling you at the window. They speak over you when you’re ordering repeating every single thing I want but it seems like they are not grasping it and when they do that they are not getting it right. I think all they are worried about is the timer they are on to get as many customers in and out but not realizing all the errors for rushing but most of all they are NOT making the customer service to the priority. It’s terrible service!OWNER…copy and pasting a response isn’t a response. I’ve done what you suggested many times and with no difference. No changes. Still all the same.
Atmosphere: 1
Food: 1
Service: 1
All good. Busy location.
Atmosphere: 5
Food: 5
Service: 5
Worst tim horton Canada would ever see
The girl had forgotten about her and waited for 10 minutes for the staff who ordered coffee and waited for
Atmosphere: 1
Food: 5
Service: 1
I ordered coffee and donuts this morning and unfortunately had issues with both food and service. Order taker was rushing my order as I was discussing the order with others in my car. No big issue but staff needs to work on communication. In my coffee I found the empty sweetener packet at the bottom of the cup which is really disgusting and unhygienic so staff definitely needs better training. (Attaching picture for proof). In my Boston cream donut there was no cream which I’m not sure is specific to location or defective product but really disappointing.
Atmosphere: 1
Food: 1
Service: 1
Worst service I’ve ever experienced. Asked for a dozen croissants. They said they didn’t have that many. I look down into the display and they had about 8. Asked if I could have those and they said no you can’t have that many. Isn’t the whole point of having food on display to sell it??? Worst Tim Hortons location I’ve been to.
Service: 1
Worst Tim’s ever! 2 people working for drive thr, and getting orders simultaneously. Waited in the line to ORDER 15 mins and then waited about 10
Atmosphere: 1
Food: 3
Service: 1
This is by far the worst Tim Hortons in Toronto. I waited 20 mins for a toasted bagel only to get it not toasted for the second time this week. They service the drive through and leave one person to service all the walk ups. Non sense!Well today I have it another try jan26. I ordered an extra toasted cream cheese bagel, it’s toasted but where’s the cream cheese. What is wrong with this place, it’s awful!!!!!I called your 888 number, I’m not sitting on the phone waiting listening to terrible music to say what I’m saying here.
Atmosphere: 1
Food: 2
Service: 1
Walked in last week to order 2 medium regular coffees and 1 medium coffee with just milk. The staff handed me only 1 coffee, when I told them I ordered 3, they gave me two more. I asked which one was the milk only coffee, so she wrote an M on one of the lids. No tray was offered so I had to ask for one. Drove to my destination 10 minutes away only to discover all 3 coffees were absolutely stone cold, and all with milk and sugar.I filed a complaint with Tim Hortons online and finally heard back today that they can't assist me and I need to resolve this in-store.Absolutely horrible location, avoid!
How much room are you leaving in to-go cups now?
Atmosphere: 4
Food: 2
Service: 2
Restaurantji Recommends
I like Tims coffee, because its cheaper and overall easier to get without getting out from your car. This should not effect the quality. Mouldy tasting English muffin breakfast sandwiches is compaint. No one answers the phone, and the service provider wanted me get of my car and go to the front of store and complain.
Atmosphere: 1
Food: 1
Service: 1
Terrible service
A chain place like many.They give you good service.It also depends on the area you go to.
Atmosphere: 4
Food: 5
Service: 5
Hair in a wrap! Worst experience!
Trying out the new Baileys flavoured coffee here at Tim Hortons in Etobicoke, Ontario, Canada.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts, Muffins, Burnt Bagel with Cream Cheese, Crispy Chicken, Honey Cruller, Roast Beef, Ham & Cheddar, Classic Bagels, Grilled Cheese and Bacon Melt and Coffee of Course, Cookies, Apple, Vanilla Cream