Unfortunately, we didn't enjoy our time there. We've been there before a couple times the last couple years, and I'm sure the ownership has changed since. Food was the most disappointing. Potatoes (home fries) were uncooked on the plate. The rest you can't mess up. It was just eggs and toast. Service was adequate, but we went for breakfast at a restaurant that specializes in breakfast. You can't mess up potatoes. Ketchup also tasted a little weird than usual ketchup. Atmosphere was not the most welcoming either. Very disappointed and won't be returning.
Bonnie Turner
No stars at all for me. I drove quite a distance to meet a friend for breakfast this morning, March 30th, 2023. We had checked the website and it had clearly stated that the Brook would open at 8 a.m. When we arrived at 10:30, the restaurant was closed. Other cars were pulling in and had to leave also. If a manager cannot post opening and closing times so as not to inconvenience patrons, then I doubt that the waitstaff and kitchen are organized either. My review? ?????Dietary restrictions: Yes, we have no bananas. We have no bananas today.
Susan Richard
Ordered the Buffalo chicken wrap. Order something else.Half a chicken finger with no cheese rotten lettuce and quarter a tomato. Gross -super gross.
Susan Twiss
This is a great family restaurant and the staff are very friendly and know their products. Also had no issues with my service dog. ?? ?Wheelchair accessibility: Yes
Kathylee Perrin
Went for breakfast today 1st time. Enjoyed our food and the owner was awesome. Will definitely try and make it back.
Leslie Cator
Excellent staff from the server up to and including the ownerVery very good dollar value for both the lunch and the breakfast the next morning. Staff is very friendly and accommodating. My husband and I would recommend this establishment to others.Kid-friendliness: Staff was very attentive to both our party and the large family with several small peopleParking: Parking was not an issue for us 2 vehicles
Rob Green
I had the eggs Benedict and home fries with coffee. Plenty of food and very filling. Waitress refilled my coffee.
Crystal Dmytryshyn
Ordered the spicy chicken sandwich with fries. Delicious! My husband and I usually come for the breakfast which we always love. Always excellent breakfast and service here. I was pleasantly surprised by the dinner, simple but tasty! The owner is very nice and welcoming. Will definitely be coming back for breakfast, and dinner. Will have to try lunch menu next.
Erika Jaksic
I brought my two children, aged 3 and 7 in for lunch. The staff was extremely friendly and service was prompt! Aaliyah was our server and she was very helpful and made sure my coffee was always topped up! The owner came over to make sure our needs were met and gave us all The Brook pens! He also let us know they have live music often and will be having a New Years Eve party! This is only the second time we have been and we will definitely be back!
Raiderette
We were torn on how many stars to give. Basically all I can say is it was underwhelming! It wasn't bad but it wasn't good. This review would be more of a learning curve for the owners. If a breakfast is going to be over$50, it should at least be considered good and stand out a bit with so much competition.Here's what we thought, based on our overall experience;-benedict sauce is way too thin and tasteless-english muffins for Benedict menu need to be toasted or put on the grill, it was like eating sponges. Yes you serve 3 eggs but save the egg and put more effort into the English muffins and definitely the hollandaise sauce because that's the most important thing.- home fries were tasteless and mushy-Sausage with our other breakfast were ok but cook them more when you aren't serving them in a skillet-service was ok. Not good, not bad and I'm saying that based on how busy they got. They were doing their best but if there is a wait time, keep up on coffee refills especially with the price as well as take plates away if the person is done as you walk by. However they could be new staff and haven't learned to multi task. There should have been 3 servers at their peak but 2 could have handled it with more thought- not to pick on servers at all however seeing someone's belly because their shirt is too short at breakfast is not cool, save it for the bar crowd.-washrooms to me represent your cleanliness overall especially when you think of a kitchen. If you have a cleaning company,change it or give them feedback. Bathrooms represent the overall experience especially after a pandemic; was not impressed and wish I had of checked that earlier-please do something for disabled people considering no wheelchair spots and the weight of your doors and no automatic doors.So overall, we won't be back at least for breakfast, maybe your lunch is better however we aren't willing to try considering what we experienced vs the price.We don't mind spending money on breakfast as long as it's worth it.Kid-friendliness: You can let kids run around with no shoes without worrying; not cool for meWheelchair accessibility: 0 would not go back
The food is delicious- both the breakfast and dinner.Servers are very attentive and friendly.Clean and inviting atmosphere.
mike kelly binns
Friendly staff. I stopped in for lunch and had the BBQ burger. It was great and messy ( have napkins) ? fries were great as well. I recommend The Brook Family Restaurant.
Mike N
Had been here a year or two ago and I'm sure the ownership must have changed. We walked in at peak dinner time and we were the only ones in the place. That's when I began to think something was up with this restaurant. The server was very nice but the food was not atball good relative to what they were charging. Two of had home fries and the potatoes were not cooked throughout. Horrible. Paid more than $15 for a chicken club and there was a whole quarter of the sandwich without chicken!! Gave two stars because the server was sweet and I think she smells the writing on the wall for this place.We will never go back and I would recommend you find another place to eat.
Melissa Whitwell
It’s been a few years since we’ve sat in and ordered food here and unfortunately we won’t be back. The service was terrible. Only 1 server taking care of everything. We cleaned our own table, found a high chair after asking several times for one, did not receive our drinks during the entire meal and was served pancakes without syrup that eventually we had to find ourselves. Probably the worst experience we’ve had eating out. When we paid at the front, we mentioned we didn’t receive water or anything to drink with our meal and the server was cold and unapologetic.
Derek Denholm
Was very impressed with the quality of the food. Service was also fantastic. The owner even came by to check on how things were. Rare nowadays
Unfortunately, we didn't enjoy our time there. We've been there before a couple times the last couple years, and I'm sure the ownership has changed since. Food was the most disappointing. Potatoes (home fries) were uncooked on the plate. The rest you can't mess up. It was just eggs and toast. Service was adequate, but we went for breakfast at a restaurant that specializes in breakfast. You can't mess up potatoes. Ketchup also tasted a little weird than usual ketchup. Atmosphere was not the most welcoming either. Very disappointed and won't be returning.
No stars at all for me. I drove quite a distance to meet a friend for breakfast this morning, March 30th, 2023. We had checked the website and it had clearly stated that the Brook would open at 8 a.m. When we arrived at 10:30, the restaurant was closed. Other cars were pulling in and had to leave also. If a manager cannot post opening and closing times so as not to inconvenience patrons, then I doubt that the waitstaff and kitchen are organized either. My review? ?????Dietary restrictions: Yes, we have no bananas. We have no bananas today.
Ordered the Buffalo chicken wrap. Order something else.Half a chicken finger with no cheese rotten lettuce and quarter a tomato. Gross -super gross.
This is a great family restaurant and the staff are very friendly and know their products. Also had no issues with my service dog. ?? ?Wheelchair accessibility: Yes
Went for breakfast today 1st time. Enjoyed our food and the owner was awesome. Will definitely try and make it back.
Excellent staff from the server up to and including the ownerVery very good dollar value for both the lunch and the breakfast the next morning. Staff is very friendly and accommodating. My husband and I would recommend this establishment to others.Kid-friendliness: Staff was very attentive to both our party and the large family with several small peopleParking: Parking was not an issue for us 2 vehicles
I had the eggs Benedict and home fries with coffee. Plenty of food and very filling. Waitress refilled my coffee.
Ordered the spicy chicken sandwich with fries. Delicious! My husband and I usually come for the breakfast which we always love. Always excellent breakfast and service here. I was pleasantly surprised by the dinner, simple but tasty! The owner is very nice and welcoming. Will definitely be coming back for breakfast, and dinner. Will have to try lunch menu next.
I brought my two children, aged 3 and 7 in for lunch. The staff was extremely friendly and service was prompt! Aaliyah was our server and she was very helpful and made sure my coffee was always topped up! The owner came over to make sure our needs were met and gave us all The Brook pens! He also let us know they have live music often and will be having a New Years Eve party! This is only the second time we have been and we will definitely be back!
We were torn on how many stars to give. Basically all I can say is it was underwhelming! It wasn't bad but it wasn't good. This review would be more of a learning curve for the owners. If a breakfast is going to be over$50, it should at least be considered good and stand out a bit with so much competition.Here's what we thought, based on our overall experience;-benedict sauce is way too thin and tasteless-english muffins for Benedict menu need to be toasted or put on the grill, it was like eating sponges. Yes you serve 3 eggs but save the egg and put more effort into the English muffins and definitely the hollandaise sauce because that's the most important thing.- home fries were tasteless and mushy-Sausage with our other breakfast were ok but cook them more when you aren't serving them in a skillet-service was ok. Not good, not bad and I'm saying that based on how busy they got. They were doing their best but if there is a wait time, keep up on coffee refills especially with the price as well as take plates away if the person is done as you walk by. However they could be new staff and haven't learned to multi task. There should have been 3 servers at their peak but 2 could have handled it with more thought- not to pick on servers at all however seeing someone's belly because their shirt is too short at breakfast is not cool, save it for the bar crowd.-washrooms to me represent your cleanliness overall especially when you think of a kitchen. If you have a cleaning company,change it or give them feedback. Bathrooms represent the overall experience especially after a pandemic; was not impressed and wish I had of checked that earlier-please do something for disabled people considering no wheelchair spots and the weight of your doors and no automatic doors.So overall, we won't be back at least for breakfast, maybe your lunch is better however we aren't willing to try considering what we experienced vs the price.We don't mind spending money on breakfast as long as it's worth it.Kid-friendliness: You can let kids run around with no shoes without worrying; not cool for meWheelchair accessibility: 0 would not go back
Restaurantji Recommends
The food is delicious- both the breakfast and dinner.Servers are very attentive and friendly.Clean and inviting atmosphere.
Friendly staff. I stopped in for lunch and had the BBQ burger. It was great and messy ( have napkins) ? fries were great as well. I recommend The Brook Family Restaurant.
Had been here a year or two ago and I'm sure the ownership must have changed. We walked in at peak dinner time and we were the only ones in the place. That's when I began to think something was up with this restaurant. The server was very nice but the food was not atball good relative to what they were charging. Two of had home fries and the potatoes were not cooked throughout. Horrible. Paid more than $15 for a chicken club and there was a whole quarter of the sandwich without chicken!! Gave two stars because the server was sweet and I think she smells the writing on the wall for this place.We will never go back and I would recommend you find another place to eat.
It’s been a few years since we’ve sat in and ordered food here and unfortunately we won’t be back. The service was terrible. Only 1 server taking care of everything. We cleaned our own table, found a high chair after asking several times for one, did not receive our drinks during the entire meal and was served pancakes without syrup that eventually we had to find ourselves. Probably the worst experience we’ve had eating out. When we paid at the front, we mentioned we didn’t receive water or anything to drink with our meal and the server was cold and unapologetic.
Was very impressed with the quality of the food. Service was also fantastic. The owner even came by to check on how things were. Rare nowadays