Absolutely garbage!!! They do one rotation of cheese and no more! They have cheeped out. The owners wife is nuts aswell. Extremely rude and made my son cry. No wonder they are closing down! They have failed as a restaurant?? Never eating at east sides again in general! Completely ruined my kid!! This was his favourite spot to go and mine too!!! My server was Justin, he was brain dead and very touchy with other workers!
Hamid Ebrahimi
Tried to contact the restaurant from 7pm and nobody answered and although the closing time was 8pm m, I had to drive there and found out it’s closed already.Please do not play with customers and deceive them when you are already closing. I also called their customer service and they couldn’t also reach out to them at 7:15.
Ryan Camick
Went for early dinner at 4:10pm. Food was on the table by 4:20, Arrived, ate, paid and out in thirty minutes. 3 hour drive home. Speedy, polite service, and food was good as always.
chris mckercher
Great service and food even received a small treat for the little delay in the meals. All in all great meal and service
shelly demers
Worst location ever. I have been to quite a few East Sides over the years, but this is, by far, the worst one ever. Not only were the portions extremely small, when we got our appetizers, they were hardly warm let alone hot. When we got out sliders, which should have come before the main course and didn't, they were cold, the main course was cold. We saw our waitress all of one time. We weren't offered more drinks, more soup, salad or bread, weren't asked how our meal was, etc. When we asked another waitress if we could have our bill and told her why, almost 15 minutes later our original waitress came over and tossed 2 takeout containers on the table, slammed the debit machine down and walked away. We paid our bill, needless to say we didn't too, got up and left the restaurant. Definitely disappointed and won't return to that location again.
Anna Welner
Love the food there. Expensive, but you're kids will really love it. Also such friendly people there.
Dun Huang
Food: I used to love their breads, but this specific branch seems making them so bad, they are chewy, and taste day old.Service: The whole service team seems very unprofessional, the breads was served for long time, without given any cutlery. When the salad came out, I asked for the cutlery, the server dropped the cutlery and left, and we were left still no plates.Management: The branch manager not only asking for a service animal certificate but also asked for what is the service animal trained for. Of which, both are not permitted to be asked.
Thomas Brightwell
Ate here on the patio towards closing time last night. Excellent customer service and the food could not be faulted. The pasta and pizza we ordered was done to perfection.
Joel Heitin
My kids were happy. The pasta was amazing. Best lunch ever!Very clean restaurant with great staff. Very kid friendly. Patient and accommodating.My main issue with a legacy brand like this is the lack of new varieties on the menu, especially after the increase in healthy eating. And that’s even before you find out what isn’t in stock.With my kids, I would return.
Clifford Summers
Always delicious, always pricey, but if you're looking to eat on the cheap soup, salad and bread is low in price and amazing.Specifically tomato soup, ceasar salad, and their loaves of bread. *French kiss*
Nice selection of pastas. Includes all you can eat soup and salad. Close to our Hotel. Convenient location.
MarcMely
Who doesn't like bottomless fresh bread and soup or salad?Eating there is always a pleasure. Fresh parm always takes your dish next level. Recommend +++++
Valerie Youmans
Family owned and operated! The brother and sister ate most excellent at their jobs Very friendly and makes me feel welcome and I can't wait to go back!Wish you guys had a store in Napanee! Lol. Xx Happy Father's day!
Melissa Willis
I actually really enjoyed this East Sides. It was super busy, food was good, and hot! I had the Diablo Calamari and LOVED it. It would have been nice to have a dip to balance the spiciness occurring in my mouth lol
Aaron Tewey
Good food, good service ...Seems like the hells kitchen chicken has changed a lil bit over the years but still tasty. Wish it was a lil spicierThe chicken parm sliders were a really good addition ?
Absolutely garbage!!! They do one rotation of cheese and no more! They have cheeped out. The owners wife is nuts aswell. Extremely rude and made my son cry. No wonder they are closing down! They have failed as a restaurant?? Never eating at east sides again in general! Completely ruined my kid!! This was his favourite spot to go and mine too!!! My server was Justin, he was brain dead and very touchy with other workers!
Tried to contact the restaurant from 7pm and nobody answered and although the closing time was 8pm m, I had to drive there and found out it’s closed already.Please do not play with customers and deceive them when you are already closing. I also called their customer service and they couldn’t also reach out to them at 7:15.
Went for early dinner at 4:10pm. Food was on the table by 4:20, Arrived, ate, paid and out in thirty minutes. 3 hour drive home. Speedy, polite service, and food was good as always.
Great service and food even received a small treat for the little delay in the meals. All in all great meal and service
Worst location ever. I have been to quite a few East Sides over the years, but this is, by far, the worst one ever. Not only were the portions extremely small, when we got our appetizers, they were hardly warm let alone hot. When we got out sliders, which should have come before the main course and didn't, they were cold, the main course was cold. We saw our waitress all of one time. We weren't offered more drinks, more soup, salad or bread, weren't asked how our meal was, etc. When we asked another waitress if we could have our bill and told her why, almost 15 minutes later our original waitress came over and tossed 2 takeout containers on the table, slammed the debit machine down and walked away. We paid our bill, needless to say we didn't too, got up and left the restaurant. Definitely disappointed and won't return to that location again.
Love the food there. Expensive, but you're kids will really love it. Also such friendly people there.
Food: I used to love their breads, but this specific branch seems making them so bad, they are chewy, and taste day old.Service: The whole service team seems very unprofessional, the breads was served for long time, without given any cutlery. When the salad came out, I asked for the cutlery, the server dropped the cutlery and left, and we were left still no plates.Management: The branch manager not only asking for a service animal certificate but also asked for what is the service animal trained for. Of which, both are not permitted to be asked.
Ate here on the patio towards closing time last night. Excellent customer service and the food could not be faulted. The pasta and pizza we ordered was done to perfection.
My kids were happy. The pasta was amazing. Best lunch ever!Very clean restaurant with great staff. Very kid friendly. Patient and accommodating.My main issue with a legacy brand like this is the lack of new varieties on the menu, especially after the increase in healthy eating. And that’s even before you find out what isn’t in stock.With my kids, I would return.
Always delicious, always pricey, but if you're looking to eat on the cheap soup, salad and bread is low in price and amazing.Specifically tomato soup, ceasar salad, and their loaves of bread. *French kiss*
Restaurantji Recommends
Nice selection of pastas. Includes all you can eat soup and salad. Close to our Hotel. Convenient location.
Who doesn't like bottomless fresh bread and soup or salad?Eating there is always a pleasure. Fresh parm always takes your dish next level. Recommend +++++
Family owned and operated! The brother and sister ate most excellent at their jobs Very friendly and makes me feel welcome and I can't wait to go back!Wish you guys had a store in Napanee! Lol. Xx Happy Father's day!
I actually really enjoyed this East Sides. It was super busy, food was good, and hot! I had the Diablo Calamari and LOVED it. It would have been nice to have a dip to balance the spiciness occurring in my mouth lol
Good food, good service ...Seems like the hells kitchen chicken has changed a lil bit over the years but still tasty. Wish it was a lil spicierThe chicken parm sliders were a really good addition ?