Got severe Food Poisoning from this location!!!Wife had picked up 2 Bowls from this location while on her way home on Dec 30. When I finished mine, I ended up saying "Something tasted "off" through this meal", but thought nothing of it until I went to bed. At 03:30AM I woke up with an upset stomach and had to vomit. Tried to go back to bed, but then again at around 05:30, went to vomit again, and then yet again at around 7 and 09:30.I was in bed the next 2.5 days (including not going to a Sens game that I purchased tickets for) and missing out on a New Years party with friends.I was going to call in to complain about the Food Poisoning (Steak tasted off, and most likely cross contamination with the other ingredients), but my wife ended up doing so before I had the chance.They offered very little compensation, as this was a franchise that I support relatively often, but their lack of care and compassion has turned me off of this franchise, where I most likely will not return to again - Well especially this location.I would highly recommend staying away from Kingston Gardener's location of Freshii, unless you want to get sick like I did.I am hoping they are more cautious about their storage and cooking of items since our complaint, and that the Food Inspectors have come by now.-Matt
Food: 1
Service: 1
Oyster Pearls
My experience was highly rewarding, and Joey did an outstanding job by attentively considering my allergens and accommodating my meal preferences.
Emily Bennett
Let’s all give it up for Joey, folks! Cause I kid you not I went from a day of tears and feeling sick to a happy belly and a face hurting from laughing after his 10/10 service. To top it all off he wouldn’t even accept a tip for providing me with actual life changing service. Humble and caring. Freshii, you are lucky to have Joey as an employee. Thank you.
Atmosphere: 5
Food: 5
Service: 5
Andrew Glouchkow
Just another place where the prices have gone up and the amount of chicken or other protein source they give you has gone down. Paying $17 for a bowl, so stop being so god damn stingy
Andrew
Consistent and tasty. I wish the pricing would include the protein added as that is a little bit misleading with their price advertising. Overall good and I will return.
Atmosphere: 4
Food: 4
Service: 4
Tilbagh Singh
I went there for delivery pickup and i wait there 15 minutes and after 15 minutes they said you have to wait another 10 to 15 minutes or you can cancel the order , they supposed to tell my when I came not after 15 minutes. It’s just 4$ order and it waste my 25 minutes & I drove 2 km to restaurant & wait 15 minutes.
Service: 1
hikeCANOEcamp
Again, very little veggies. The consistency is most times skimpy for the toppings.
Greg Stewart
I've been a regular customer since you opened. Today I was told you can not substitute toppings. I asked when that changed and she said it's always been like that. It's a $1.50 per topping. Never has there been a charge or have I been told you cannot substitute. I left.
Sarah Sutton
This place offers healthy choices, rice bowls, and smoothies. You can eat in or take out even order ahead on mobile app. Think subway but for rice and noodle bowls. You can get different flavors and spice levels. Tasty.
Atmosphere: 5
Food: 5
Service: 5
Brittany L
I ordered the Lemongrass soup, which used to be a large bowl- I was given this tiny cup. It barely had any noodles in it and cost $13 with tax?! If you are going to give a fraction of the portion- maybe don’t charge $13. Ridiculous. Will not be returning.
Sorry I have to give it one star. NEVER a consistent experience. I keep trying but really need to give up on this place. You can order the exact same meal two nights in a row and get two entirely different meals. Tonight the tomatoes were mushy, lettuce was not fresh and my extra dressing request ended with me getting no dressing. It’s sad, I want to support them but they need to start getting things right. Seems to be a common problem after seeing these reviews so I’m not alone.
Jack Shrapnel
Absolutely disgusting. Avacado was brown and looked spoiled. Rice was overcooked and mush. The bean mixture was like cat food. Tex Mex was so bad I threw it out. Eat here at your own risk!
kasia gt
i love love love the freshii menu and it’s always prepared in a beautiful manner & the portions are wonderful and i love how u can order ahead w the app!
Claire Notman
Fresh, healthy food that came hot and quickly. Friendly, patient staff for first time visitors.
A J
Love Freshii, sometimes it's a busy location. Deliverable on Uber Eats. Cold pressed juices are very nice, food is great. Vegan options available, no vegan cheese options here.Teriyaki Twist Bowl pictured.
Got severe Food Poisoning from this location!!!Wife had picked up 2 Bowls from this location while on her way home on Dec 30. When I finished mine, I ended up saying "Something tasted "off" through this meal", but thought nothing of it until I went to bed. At 03:30AM I woke up with an upset stomach and had to vomit. Tried to go back to bed, but then again at around 05:30, went to vomit again, and then yet again at around 7 and 09:30.I was in bed the next 2.5 days (including not going to a Sens game that I purchased tickets for) and missing out on a New Years party with friends.I was going to call in to complain about the Food Poisoning (Steak tasted off, and most likely cross contamination with the other ingredients), but my wife ended up doing so before I had the chance.They offered very little compensation, as this was a franchise that I support relatively often, but their lack of care and compassion has turned me off of this franchise, where I most likely will not return to again - Well especially this location.I would highly recommend staying away from Kingston Gardener's location of Freshii, unless you want to get sick like I did.I am hoping they are more cautious about their storage and cooking of items since our complaint, and that the Food Inspectors have come by now.-Matt
Food: 1
Service: 1
My experience was highly rewarding, and Joey did an outstanding job by attentively considering my allergens and accommodating my meal preferences.
Let’s all give it up for Joey, folks! Cause I kid you not I went from a day of tears and feeling sick to a happy belly and a face hurting from laughing after his 10/10 service. To top it all off he wouldn’t even accept a tip for providing me with actual life changing service. Humble and caring. Freshii, you are lucky to have Joey as an employee. Thank you.
Atmosphere: 5
Food: 5
Service: 5
Just another place where the prices have gone up and the amount of chicken or other protein source they give you has gone down. Paying $17 for a bowl, so stop being so god damn stingy
Consistent and tasty. I wish the pricing would include the protein added as that is a little bit misleading with their price advertising. Overall good and I will return.
Atmosphere: 4
Food: 4
Service: 4
I went there for delivery pickup and i wait there 15 minutes and after 15 minutes they said you have to wait another 10 to 15 minutes or you can cancel the order , they supposed to tell my when I came not after 15 minutes. It’s just 4$ order and it waste my 25 minutes & I drove 2 km to restaurant & wait 15 minutes.
Service: 1
Again, very little veggies. The consistency is most times skimpy for the toppings.
I've been a regular customer since you opened. Today I was told you can not substitute toppings. I asked when that changed and she said it's always been like that. It's a $1.50 per topping. Never has there been a charge or have I been told you cannot substitute. I left.
This place offers healthy choices, rice bowls, and smoothies. You can eat in or take out even order ahead on mobile app. Think subway but for rice and noodle bowls. You can get different flavors and spice levels. Tasty.
Atmosphere: 5
Food: 5
Service: 5
I ordered the Lemongrass soup, which used to be a large bowl- I was given this tiny cup. It barely had any noodles in it and cost $13 with tax?! If you are going to give a fraction of the portion- maybe don’t charge $13. Ridiculous. Will not be returning.
Restaurantji Recommends
Sorry I have to give it one star. NEVER a consistent experience. I keep trying but really need to give up on this place. You can order the exact same meal two nights in a row and get two entirely different meals. Tonight the tomatoes were mushy, lettuce was not fresh and my extra dressing request ended with me getting no dressing. It’s sad, I want to support them but they need to start getting things right. Seems to be a common problem after seeing these reviews so I’m not alone.
Absolutely disgusting. Avacado was brown and looked spoiled. Rice was overcooked and mush. The bean mixture was like cat food. Tex Mex was so bad I threw it out. Eat here at your own risk!
i love love love the freshii menu and it’s always prepared in a beautiful manner & the portions are wonderful and i love how u can order ahead w the app!
Fresh, healthy food that came hot and quickly. Friendly, patient staff for first time visitors.
Love Freshii, sometimes it's a busy location. Deliverable on Uber Eats. Cold pressed juices are very nice, food is great. Vegan options available, no vegan cheese options here.Teriyaki Twist Bowl pictured.