They definitely need to hire more staff waited for food for 30 min as did the other 7 people around me including two Ubers. They were so backed up. I feel for the staff not their fault but they wear the brunt of it.
Food: 3
Khalil Abboud
Service was not great.. worker was arrogant.. that said, burger was alright.. but tenders were fresh made (it looked like no one came in since forever- at least we had fresh food….
This location is pretty abismal, but I had very kind service from the cashiers. I was sold inedible food, a single original chicken sandwich - it was tougher than overcured jerky. I returned the next day (3/11) to inform them as it was supposed to be my lunch for my overnight shift. The cashier spoke to her shift(?) manager after I explained the situation. Instead of coming to speak to me, the manager sent the employee to essentially tell me to kick rocks, too bad, should have come that same day. Which I couldn't have due to being at work.So, either the shift manager took it upon themselves to not make any attempt in retaining a customer, or the shift manager is on such a short leash by the general manager that they are not empowered to correct a situation like that. The sandwich cost me less than 10$, which means it probably would only cost them 5$ to have me not bad talk them at any opportunity I get, and boy golly I work with some fatties.I don't complain often, so this was extremely discouraging and frankly embarrassing for me. Instead of visiting this location, I would suggest that you take a visit to the Pita Pitt just around the corner - healthier and they will sell you edible food.
Food: 1
Service: 3
Rose
Amazing chicken and fries!!!
Atmosphere: 3
Food: 5
Service: 3
Syed Moosvi
Food was cold service not welcoming.
Atmosphere: 3
Food: 3
Service: 3
harshita singh
Stopped in here this morning. Awesome visit team! Order was a takeout. Service was friendly and attentive. Food was very hot and fresh and condiments were all in the bag! Well done!
My wife went in to get a meal quickly so she didn't have to cook. After she got home with our daughter she was told her meal would take 6 minutes and didn't get her food until half an hour after she ordered it. Noticed employees standing in the back talking. And at the end of her visit was given a couple extra chicken fingers and told it's okay. At least your meal will be hot. Completely unacceptable. Was then told when I called in to complain that we would be given a free meal when we came in next. Was told this by the manager. Then when I went in to the restaurant today the employee phone to manager and was told I was only to get a single sandwich. If it wasn't for the service of an unnamed employee who paid for my meal because the owner refused to appropriately compensate this error, I would never go back to these Popeyes locations- Kingston highway 15 and nappanee...
Atmosphere: 3
Food: 5
Service: 1
arafat Hossain Mohammad
I do not recommend this location. Need to improve serice quality. My family went to this location on Feb 10, 2024 around 7:30 pm and ordered different combos which took unusually long time i.e. about 1 hr. Futher, we wanted coleslaw but it was not in their stock but told us just before delivery which was almost an hr later too. Moreover, we ordered 1 but they charged us for two coleslaws. We hv requested our money back as other alternative options were not good but surprisingly they told us...they were unable to return our money and we hv to take alternative items which was a lie. Ultimately, they returned money but after 15 mints of different acting and harassments. Manager should take action against such employees. At the end, the serving employee almost throw out food stuffs in a bag and declined to give us spicy suace and only gave us some Ketchups. We really surprised to see such customer service. I do not recomm this location.
Atmosphere: 3
Food: 3
Service: 1
Karen Melrose
To long to get food. Almost 30 minutes and grease was pouring out of chicken when I took a bite.
Atmosphere: 1
Food: 1
Service: 1
WH C
This popeyes is pretty gross. The chicken was so salty. I also ordered half reg / half spicy and got all reg on top. The onion rings and gravy were good but the star of the show was pathetic.
Atmosphere: 1
Food: 1
Service: 1
C B
Food horrible. 2 small shrimp the rest was breaded tails or just bread. Old biscuits. No taste. Times are tough but charging for terrible quality is wrong. Employees don't care probably because they are not paid enough to care.
They definitely need to hire more staff waited for food for 30 min as did the other 7 people around me including two Ubers. They were so backed up. I feel for the staff not their fault but they wear the brunt of it.
Food: 3
Service was not great.. worker was arrogant.. that said, burger was alright.. but tenders were fresh made (it looked like no one came in since forever- at least we had fresh food….
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Wings, Signature Chicken, Nuggets
Fries are on the
Atmosphere: 5
Food: 4
Service: 5
This location is pretty abismal, but I had very kind service from the cashiers. I was sold inedible food, a single original chicken sandwich - it was tougher than overcured jerky. I returned the next day (3/11) to inform them as it was supposed to be my lunch for my overnight shift. The cashier spoke to her shift(?) manager after I explained the situation. Instead of coming to speak to me, the manager sent the employee to essentially tell me to kick rocks, too bad, should have come that same day. Which I couldn't have due to being at work.So, either the shift manager took it upon themselves to not make any attempt in retaining a customer, or the shift manager is on such a short leash by the general manager that they are not empowered to correct a situation like that. The sandwich cost me less than 10$, which means it probably would only cost them 5$ to have me not bad talk them at any opportunity I get, and boy golly I work with some fatties.I don't complain often, so this was extremely discouraging and frankly embarrassing for me. Instead of visiting this location, I would suggest that you take a visit to the Pita Pitt just around the corner - healthier and they will sell you edible food.
Food: 1
Service: 3
Amazing chicken and fries!!!
Atmosphere: 3
Food: 5
Service: 3
Food was cold service not welcoming.
Atmosphere: 3
Food: 3
Service: 3
Stopped in here this morning. Awesome visit team! Order was a takeout. Service was friendly and attentive. Food was very hot and fresh and condiments were all in the bag! Well done!
Very nice customer service, I got my food on
Atmosphere: 5
Food: 5
Service: 5
Good customer
Atmosphere: 5
Food: 5
Service: 5
Very nice
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
My wife went in to get a meal quickly so she didn't have to cook. After she got home with our daughter she was told her meal would take 6 minutes and didn't get her food until half an hour after she ordered it. Noticed employees standing in the back talking. And at the end of her visit was given a couple extra chicken fingers and told it's okay. At least your meal will be hot. Completely unacceptable. Was then told when I called in to complain that we would be given a free meal when we came in next. Was told this by the manager. Then when I went in to the restaurant today the employee phone to manager and was told I was only to get a single sandwich. If it wasn't for the service of an unnamed employee who paid for my meal because the owner refused to appropriately compensate this error, I would never go back to these Popeyes locations- Kingston highway 15 and nappanee...
Atmosphere: 3
Food: 5
Service: 1
I do not recommend this location. Need to improve serice quality. My family went to this location on Feb 10, 2024 around 7:30 pm and ordered different combos which took unusually long time i.e. about 1 hr. Futher, we wanted coleslaw but it was not in their stock but told us just before delivery which was almost an hr later too. Moreover, we ordered 1 but they charged us for two coleslaws. We hv requested our money back as other alternative options were not good but surprisingly they told us...they were unable to return our money and we hv to take alternative items which was a lie. Ultimately, they returned money but after 15 mints of different acting and harassments. Manager should take action against such employees. At the end, the serving employee almost throw out food stuffs in a bag and declined to give us spicy suace and only gave us some Ketchups. We really surprised to see such customer service. I do not recomm this location.
Atmosphere: 3
Food: 3
Service: 1
To long to get food. Almost 30 minutes and grease was pouring out of chicken when I took a bite.
Atmosphere: 1
Food: 1
Service: 1
This popeyes is pretty gross. The chicken was so salty. I also ordered half reg / half spicy and got all reg on top. The onion rings and gravy were good but the star of the show was pathetic.
Atmosphere: 1
Food: 1
Service: 1
Food horrible. 2 small shrimp the rest was breaded tails or just bread. Old biscuits. No taste. Times are tough but charging for terrible quality is wrong. Employees don't care probably because they are not paid enough to care.
Atmosphere: 1
Food: 1
Service: 1