I placed an order on skip and unfortunately they didn’t have an item I ordered they went the extra mile wrote me a hand written note and gave me two cookies instead. To me this made my
Food: 5
Service: 5
Maya Pereira
I always have issues with this specific Tim hortons, I would consider myself a patient person as I also work in fast food but it seems every time I get a bagel with cream cheese there is barely any cream cheese on it. I’ve started asking for extra cream cheese just so I can get the standard amount. Today I ordered two bagels with cream cheese (one with extra cream cheese and tomato ) and when I got them I noticed they both had barely any cream cheese on it, quite annoying after specifically asking for extra. So I went in the store to ask them to put more on, they took my original bagel and when they gave me the replacement it barely had any more cream cheese than the first and it had only one tomato slice while the first one I received had three. Seems like there’s no standards here…
Atmosphere: 1
Food: 1
Service: 2
Brian McDonald
Timmies are Timmies no
Atmosphere: 3
Food: 4
Service: 4
NIC G
Placed order for 1/2 dozen retro donuts. Cashier rang up $19.98. I asked “it’s $20 for 6 donuts?” Her replied “Yes because you order retro ones.” I again questioned price as $20 for 6 of any donut is ridiculous and told her I was charged $9.99 once before.She was adamant about the price until I replied “that is fine, I don’t want them thank you.” I turned around and left. She continued to call out to me to come back. I’ve never had great experience at this location with quality or correct order. Unsure why I even bothered going, maybe to give them a benefit of a doubt?
Atmosphere: 1
Food: 1
Service: 1
Tara Lynn
The staff are great but this location never has what I'm looking for in
Food: 2
Service: 5
Inne
The night staff was superb!
Atmosphere: 4
Food: 4
Service: 5
BadPiyg Easir
It's
Atmosphere: 5
Food: 5
Service: 5
Sam Sandberg
Ordered two large london fogs, and a candy cane hot chocolate. The worker cut me off after ordering my drinks without letting me finish. Took almost ten minutes to make, and my hot chocolate was not even close to full. No whipped topping or candy cane on top either. Location runs fantastic during the day, but after 3 the service is questionable. As a current Tim Hortons employee, it’s just embarrassing
Atmosphere: 2
Food: 2
Service: 2
Elizabeth Subratee
Ask for double toasted and I receive a non toasted breakfast sandwich. Ask for milk in my tea and receive it with cream. Ask for white hot chocolate and now 4 tines received dark. I will ask for a tea and I will receive a coffee.I worked at Tim's myself for 4 years. I know it can be hard but still. We never messed up this bad.
It is 7:30pm and I went there asking whether they had donuts, muffins, and cookies. The lady wouldn’t have responded until I said hello at the drive thru, took her a long time to respond. The lady mumbled her words and I couldn’t even hear her, then when I asked her what she said, she said there’s no muffins, didn’t say anything about the donuts, when I go to the drive thru window there is nobody there. Where did they go? That’s the bad customer service I received today. They’re supposed to close a lot later than 7:30pm that I am aware of, but then again there was nobody at the window so I guess they just decided to close early on a weekday.
Atmosphere: 1
Service: 1
Wil Cleland
Mediocre at best, staff were ok. Coffee was just ok but wasn't horrible this time. Order was filled correctly. First time I tried Tim Hortons again in forever and was hardly disappointed. Still won't go to any in Kingston after decades of trying to get a decent coffee and service and simply failing. Ottawa seemed to be much better.
Atmosphere: 3
Food: 4
Service: 3
Snow White
Got the incorrect items again through drive
Atmosphere: 2
Food: 1
Service: 2
Keegan
The employee's of this restaurant should have to identify as Tim Hortons employees when they go to any restaurant so that they can receive the same low quality of food and service. Consistently terrible.
Food: 1
Service: 1
Mady McLeod
Told at 9 pm that they stoped serving food and could not serve me even with being open tell 11 I asked then why dose it say food 24/7 or tell 10 pm at all location … so maybe make people their food and not turn down costumers just happened 4 mins ago so not worth the waste of time in
I placed an order on skip and unfortunately they didn’t have an item I ordered they went the extra mile wrote me a hand written note and gave me two cookies instead. To me this made my
Food: 5
Service: 5
I always have issues with this specific Tim hortons, I would consider myself a patient person as I also work in fast food but it seems every time I get a bagel with cream cheese there is barely any cream cheese on it. I’ve started asking for extra cream cheese just so I can get the standard amount. Today I ordered two bagels with cream cheese (one with extra cream cheese and tomato ) and when I got them I noticed they both had barely any cream cheese on it, quite annoying after specifically asking for extra. So I went in the store to ask them to put more on, they took my original bagel and when they gave me the replacement it barely had any more cream cheese than the first and it had only one tomato slice while the first one I received had three. Seems like there’s no standards here…
Atmosphere: 1
Food: 1
Service: 2
Timmies are Timmies no
Atmosphere: 3
Food: 4
Service: 4
Placed order for 1/2 dozen retro donuts. Cashier rang up $19.98. I asked “it’s $20 for 6 donuts?” Her replied “Yes because you order retro ones.” I again questioned price as $20 for 6 of any donut is ridiculous and told her I was charged $9.99 once before.She was adamant about the price until I replied “that is fine, I don’t want them thank you.” I turned around and left. She continued to call out to me to come back. I’ve never had great experience at this location with quality or correct order. Unsure why I even bothered going, maybe to give them a benefit of a doubt?
Atmosphere: 1
Food: 1
Service: 1
The staff are great but this location never has what I'm looking for in
Food: 2
Service: 5
The night staff was superb!
Atmosphere: 4
Food: 4
Service: 5
It's
Atmosphere: 5
Food: 5
Service: 5
Ordered two large london fogs, and a candy cane hot chocolate. The worker cut me off after ordering my drinks without letting me finish. Took almost ten minutes to make, and my hot chocolate was not even close to full. No whipped topping or candy cane on top either. Location runs fantastic during the day, but after 3 the service is questionable. As a current Tim Hortons employee, it’s just embarrassing
Atmosphere: 2
Food: 2
Service: 2
Ask for double toasted and I receive a non toasted breakfast sandwich. Ask for milk in my tea and receive it with cream. Ask for white hot chocolate and now 4 tines received dark. I will ask for a tea and I will receive a coffee.I worked at Tim's myself for 4 years. I know it can be hard but still. We never messed up this bad.
Atmosphere: 3
Food: 1
Service: 1
Worst Tim Horton’s ever avoid it
Restaurantji Recommends
It is 7:30pm and I went there asking whether they had donuts, muffins, and cookies. The lady wouldn’t have responded until I said hello at the drive thru, took her a long time to respond. The lady mumbled her words and I couldn’t even hear her, then when I asked her what she said, she said there’s no muffins, didn’t say anything about the donuts, when I go to the drive thru window there is nobody there. Where did they go? That’s the bad customer service I received today. They’re supposed to close a lot later than 7:30pm that I am aware of, but then again there was nobody at the window so I guess they just decided to close early on a weekday.
Atmosphere: 1
Service: 1
Mediocre at best, staff were ok. Coffee was just ok but wasn't horrible this time. Order was filled correctly. First time I tried Tim Hortons again in forever and was hardly disappointed. Still won't go to any in Kingston after decades of trying to get a decent coffee and service and simply failing. Ottawa seemed to be much better.
Atmosphere: 3
Food: 4
Service: 3
Got the incorrect items again through drive
Atmosphere: 2
Food: 1
Service: 2
The employee's of this restaurant should have to identify as Tim Hortons employees when they go to any restaurant so that they can receive the same low quality of food and service. Consistently terrible.
Food: 1
Service: 1
Told at 9 pm that they stoped serving food and could not serve me even with being open tell 11 I asked then why dose it say food 24/7 or tell 10 pm at all location … so maybe make people their food and not turn down costumers just happened 4 mins ago so not worth the waste of time in
Atmosphere: 1
Food: 1
Service: 1