Bourbon Street Grill

2960 Kingsway Dr, Kitchener
(519) 279-4460

Recent Reviews

Martin V

The food was good up until we found a bug in the mixed vegetables. It probably came from the vendor who supplies the food. But this is completely disgusting! Doubt we'll ever eat here again.

Atmosphere: 2

Food: 1

Service: 2

Jebi Espina

customer service is zero... rude staff!!!!

Suhail NS

Very poor customer

Service: 1

Vextian

Seasoned to

Atmosphere: 5

Food: 5

Service: 5

Payal Deshwal

Omg the staff behaviour is so rude here she behaves like she is doing some favour on us. Really disappointed and disrespectful. I was walking and I saw the noodles it looked tasty so I thought to try it but left disappointed. Never going back for sure.

Food: 1

Service: 1

Faizal Arfeen

Chicken had bunch of fat which made it chewy and my mash potatoes were spoiled (they tasted funny and smelt funny) I won’t be eating here anymore.

Atmosphere: 2

Food: 1

Service: 1

Winter Hall

Not worth getting unless you pick it up otherwise they’ll give you half the amount.

Atmosphere: 3

Food: 4

Service: 3

archana chellam

Looks can be deceiving!!!! The food here “looks” great, but tastes horrible!! Not sure if it is just this branch! We got combo 1 and chose their “spiciest” option. The chicken was sweeter than ever, you could have it for dessert! We chose the fried rice option and the rice was actually hard, not sure if this was because the rice was undercooked or cz it was kept out too long!Would definitely NOT recommend!

Atmosphere: 1

Food: 1

Service: 1

Madison Czer

I love coming here. Staff is kind. Food is good; they really pack it.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bourbon Chicken Mixed Vegetables and Noodles

Robert Sinclair

Went there about 2:30pm and the food was Luke warm at best and tasted like it was sitting for hours.

Atmosphere: 3

Food: 1

Service: 4

custom cakes

Sunday May 11th came to the mall when it was time to eat decided for Chinese my last order with this restaurant wasn’t good they gave me old broccoli and old noodles but I thought I would give them a second chance on this day and I wish I hadn’t… I opened my food and took a small bite out of the noodles until my son said “mommy look there’s a bug in your food!!” In my bourbon chicken there was a small black fly/flea stuck on the burbourn chicken still crawling in the sauce… I was disgusted and lost my appetite I had barely touched the food at this point I brought it back to the counter showed them- the one cashier was extremely weird/rude first she squinted her eyes and said “where the bug” I showed her I said right here she offered to give me a new plate but I said no I don’t want to eat this food it’s not clean she tried to argue with me and not give me back my money… finally after texting a “manager” I was given my money back she gave me the wrong amount then when I told her she came to the register and gave me the rest of the money while saying “you ate all the food now you want your money back” first she gave me the wrong money back on purpose second I didn’t eat “all the food” I gave them back the entire plate including the bug. This place use to be great 5-6 years ago but since they hired these new students the quality of food has gone down the customer service had gone down extremely and the cleanliness of the food aswell - i will never ever eat here again and I will let others know about my experience(s)- also I have contacted the health department regarding the bug in the bourbon chicken.

Atmosphere: 1

Food: 1

Service: 1

Jeff Kumpess

Love there combo 1 with noodles and Bourbon chicken.my go-to when in the area.

Nima Sunny

They offer quite delicious food.

Atmosphere: 5

Food: 5

Service: 5

Z Bubs

Did you recognize me? I love the noodles. Read my other reviews if you didn’t recognize me.

nick sindhi

Waste of money and ur taste ?

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