I'll preface this by saying I have had some lovely experiences at The Walper, especially for a wedding. However my most recent experience was very unfortunate.I was with a group of 10 and we were looking for lunch, TWH advertises "express lunch". As we were on a time constraint we thought that would be perfect! Our group was prepared to order from the express menu and informed 2 staff members that we were in a hurry. No concerns, great!We placed our orders promptly and then waited... And waited... And waited.We asked for our bills before any food had hit the table, paid up and no food.Over an hour later our food trickled out. Cold and dry and unbelievable small portions.Unfortunately we had to take our meals to go as our "express lunch" was in no way express.I find it completely unreasonable to expect soup, sandwiches, and a burger from the express menu to take more than an hour to pump out. (For context there were four other patrons in the restaurant when we arrived. )Despite expressing our concerns and displeasure there was absolutely no apologies, remorse, explanation, nor acknowledgement at the sub par service. Frankly they avoided us.Long story short, steer clear if you want a decent meal in a timely fashion. There are many other options nearby at a friendlier price point and with far superior service.I will not be back, nor will I recommend TWH.
Atmosphere: 3
Food: 2
Service: 2
Ana L. Calderon
I enjoyed the place. I liked the food, and the service was excellent. I hope the menu gets more options. Overall, it is a good place for dinner or a celebration.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Dinner, Social Burger
Leslie Miller
Karolina 10/10 knowledgable, kind, attentive, so friendly and sweet. First time visiting the hotel and the restaurant and would definitely recommend coming here. Service and quality of food were great!
Atmosphere: 5
Food: 5
Service: 5
Nicholas Knauer
The hotel and rstaraunt are poorly managed. There is little communication between upper management and the rest of the staff. The entire experience they are trying to sell suffers as a result.
Atmosphere: 1
Food: 1
Service: 1
Ivana B
Absolutely amazing! From staff, to atmosphere to delicious food. Can't believe it took me this long to visit. Definitely coming back and bringing more people. ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Brunch Burger, Shakshuka
Greg Quaile
We have had the experience of having Karolina as our amazing server/ mixologist two times now and she has made our date night outs quite enjoyable! We actually chose to go back the second time hoping we would have Karolina a second time! I would recommend this restaurant to anyone and we want to thank Karolina for the great time!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dinner
Shawna Leifso Subtly You INC.
First time eating here and we had a FANTASTIC experience!!!!! Karolina was our waitress and mixologist. She was so educational about food and wine choices. She was attentive to our needs and honestly, all the food we had exceeded our expectations!! Everything was freshly made in house. Highly recommending this restaurant and will be back for sure :) Thanks again!
Atmosphere: 5
Food: 5
Service: 5
John Chartrand
After seeing the lofty recommendations for this place, it seemed like the best option but disappointed greatly. The table was wobbly and the neighbouring tables were too close for comfort. There was music being played through the speaker system and there was also live music. The noise levels otherwise are loud and competing. The food is below average. We had the caesar salad; it was bland and seemed unfinished. There was no apparent "Grand Padano" in sight and there were maybe 4 tiny hard cubes of bacon. We weren't offered pepper or cheese. Our mains were overpriced for the quality of the meals. The only highlight were the cocktails. The ingredients are thoughtful, and the flavour combinations are well-executed.
Atmosphere: 2
Food: 1
Service: 5
JC77
After seeing the lofty recommendations for this place, it seemed like the best option but disappointed greatly. The table was wobbly and the neighbouring tables were too close for comfort. There was music being played through the speaker system and there was also live music. The noise levels otherwise are loud and competing. The food is below average. We had the caesar salad; it was bland and seemed unfinished. There was no apparent "Grand Padano" in sight and there were maybe 4 tiny hard cubes of bacon. We weren't offered pepper or cheese. Our mains were overpriced for the quality of the meals. The only highlight were the cocktails. The ingredients are thoughtful, and the flavour combinations are well-executed.
Vanessa Perry
Everything about our night was amazing! TWH Social is a bit on the pricey side so it may be a special occasion spot but the food was well worth it!!!!
I recently had the pleasure of dining at TWH Social Bar, and it was an absolute delight! The food was exceptional, the service was top-notch, with a friendly and attentive staff. The cozy ambiance added the perfect touch. A must-visit for any food enthusiast!
chad lloyd
Service was slow. Rissoto wasn't very good. I wouldn't go
Atmosphere: 3
Food: 2
Service: 2
Benhero
Waited 40 minutes and nobody checked us out after appetizer and had mid-courses skipped. Served one wrong main course and had to replace it. Switched mid-courses after being told they went bad. Basically ruined our vday. The manager had a good altitude though but the overall experience was awful.
Mimi Tran
Sahil was our server and he gave us excellent customer service from the moment we walked in the door. He made it a very enjoyable experience. We also enjoyed the food and
Atmosphere: 4
Food: 4
Service: 5
Valerie Cloes
Where to begin about this restaurant… I went here this past weekend with a group of 8 for a friend’s birthday. First they were put in a private room and then taken out of the room, then after standing around aimlessly, they were moved to a table (after not being able to change the reservation time to 8pm instead of 7:30). Myself and another friend just arrived, asked the hostess where their table was and provided their name the reservation was under, and we were told there was no reservation under that name but they could walk us around the restaurant until we found them? Once we sat down, we had no water and nobody approached us for half an hour. After complaining, we got our water and were offered free appetizers (one serving of fries split into two, and a charcuterie board with 3 pieces of cheese and 3 pieces of meat for a table of 8… normally $25 somehow). We were trying our best to be understanding — it was clear there was a big backup at the restaurant and we would never blame our servers — they were doing their best and were lovely. However, we sat there with no food until 10pm (we arrived at 7:30). Once we got the food, the portion size of the salmon was basically for a child & was very bland & almost cold ($34 and I was starving after sitting there for almost 3 hours without food) and the Risotto had no flavour and couldn’t be consumed, and others didn’t enjoy their meals either but there was no point in us sending them back considering we’d probably never eat. All the tables around us either left or complained, so we were aware the restaurant was struggling. We were met with the Manager who didn’t seem to care all that much, although we were sure she was tired of people complaining all night. We got 20% off of our meals (a whopping $6.80 off of myunfinished and unenjoyable salmon) and were offered a 10% discount off of our meals the “next time” we go for a “better experience”. I fear a free meal there couldn’t give us a better experience. The servers were super sweet and were doing the best they could given the circumstances. I think next time the restaurant is struggling, they should stop taking tables.
I'll preface this by saying I have had some lovely experiences at The Walper, especially for a wedding. However my most recent experience was very unfortunate.I was with a group of 10 and we were looking for lunch, TWH advertises "express lunch". As we were on a time constraint we thought that would be perfect! Our group was prepared to order from the express menu and informed 2 staff members that we were in a hurry. No concerns, great!We placed our orders promptly and then waited... And waited... And waited.We asked for our bills before any food had hit the table, paid up and no food.Over an hour later our food trickled out. Cold and dry and unbelievable small portions.Unfortunately we had to take our meals to go as our "express lunch" was in no way express.I find it completely unreasonable to expect soup, sandwiches, and a burger from the express menu to take more than an hour to pump out. (For context there were four other patrons in the restaurant when we arrived. )Despite expressing our concerns and displeasure there was absolutely no apologies, remorse, explanation, nor acknowledgement at the sub par service. Frankly they avoided us.Long story short, steer clear if you want a decent meal in a timely fashion. There are many other options nearby at a friendlier price point and with far superior service.I will not be back, nor will I recommend TWH.
Atmosphere: 3
Food: 2
Service: 2
I enjoyed the place. I liked the food, and the service was excellent. I hope the menu gets more options. Overall, it is a good place for dinner or a celebration.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Dinner, Social Burger
Karolina 10/10 knowledgable, kind, attentive, so friendly and sweet. First time visiting the hotel and the restaurant and would definitely recommend coming here. Service and quality of food were great!
Atmosphere: 5
Food: 5
Service: 5
The hotel and rstaraunt are poorly managed. There is little communication between upper management and the rest of the staff. The entire experience they are trying to sell suffers as a result.
Atmosphere: 1
Food: 1
Service: 1
Absolutely amazing! From staff, to atmosphere to delicious food. Can't believe it took me this long to visit. Definitely coming back and bringing more people. ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Brunch Burger, Shakshuka
We have had the experience of having Karolina as our amazing server/ mixologist two times now and she has made our date night outs quite enjoyable! We actually chose to go back the second time hoping we would have Karolina a second time! I would recommend this restaurant to anyone and we want to thank Karolina for the great time!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dinner
First time eating here and we had a FANTASTIC experience!!!!! Karolina was our waitress and mixologist. She was so educational about food and wine choices. She was attentive to our needs and honestly, all the food we had exceeded our expectations!! Everything was freshly made in house. Highly recommending this restaurant and will be back for sure :) Thanks again!
Atmosphere: 5
Food: 5
Service: 5
After seeing the lofty recommendations for this place, it seemed like the best option but disappointed greatly. The table was wobbly and the neighbouring tables were too close for comfort. There was music being played through the speaker system and there was also live music. The noise levels otherwise are loud and competing. The food is below average. We had the caesar salad; it was bland and seemed unfinished. There was no apparent "Grand Padano" in sight and there were maybe 4 tiny hard cubes of bacon. We weren't offered pepper or cheese. Our mains were overpriced for the quality of the meals. The only highlight were the cocktails. The ingredients are thoughtful, and the flavour combinations are well-executed.
Atmosphere: 2
Food: 1
Service: 5
After seeing the lofty recommendations for this place, it seemed like the best option but disappointed greatly. The table was wobbly and the neighbouring tables were too close for comfort. There was music being played through the speaker system and there was also live music. The noise levels otherwise are loud and competing. The food is below average. We had the caesar salad; it was bland and seemed unfinished. There was no apparent "Grand Padano" in sight and there were maybe 4 tiny hard cubes of bacon. We weren't offered pepper or cheese. Our mains were overpriced for the quality of the meals. The only highlight were the cocktails. The ingredients are thoughtful, and the flavour combinations are well-executed.
Everything about our night was amazing! TWH Social is a bit on the pricey side so it may be a special occasion spot but the food was well worth it!!!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I recently had the pleasure of dining at TWH Social Bar, and it was an absolute delight! The food was exceptional, the service was top-notch, with a friendly and attentive staff. The cozy ambiance added the perfect touch. A must-visit for any food enthusiast!
Service was slow. Rissoto wasn't very good. I wouldn't go
Atmosphere: 3
Food: 2
Service: 2
Waited 40 minutes and nobody checked us out after appetizer and had mid-courses skipped. Served one wrong main course and had to replace it. Switched mid-courses after being told they went bad. Basically ruined our vday. The manager had a good altitude though but the overall experience was awful.
Sahil was our server and he gave us excellent customer service from the moment we walked in the door. He made it a very enjoyable experience. We also enjoyed the food and
Atmosphere: 4
Food: 4
Service: 5
Where to begin about this restaurant… I went here this past weekend with a group of 8 for a friend’s birthday. First they were put in a private room and then taken out of the room, then after standing around aimlessly, they were moved to a table (after not being able to change the reservation time to 8pm instead of 7:30). Myself and another friend just arrived, asked the hostess where their table was and provided their name the reservation was under, and we were told there was no reservation under that name but they could walk us around the restaurant until we found them? Once we sat down, we had no water and nobody approached us for half an hour. After complaining, we got our water and were offered free appetizers (one serving of fries split into two, and a charcuterie board with 3 pieces of cheese and 3 pieces of meat for a table of 8… normally $25 somehow). We were trying our best to be understanding — it was clear there was a big backup at the restaurant and we would never blame our servers — they were doing their best and were lovely. However, we sat there with no food until 10pm (we arrived at 7:30). Once we got the food, the portion size of the salmon was basically for a child & was very bland & almost cold ($34 and I was starving after sitting there for almost 3 hours without food) and the Risotto had no flavour and couldn’t be consumed, and others didn’t enjoy their meals either but there was no point in us sending them back considering we’d probably never eat. All the tables around us either left or complained, so we were aware the restaurant was struggling. We were met with the Manager who didn’t seem to care all that much, although we were sure she was tired of people complaining all night. We got 20% off of our meals (a whopping $6.80 off of myunfinished and unenjoyable salmon) and were offered a 10% discount off of our meals the “next time” we go for a “better experience”. I fear a free meal there couldn’t give us a better experience. The servers were super sweet and were doing the best they could given the circumstances. I think next time the restaurant is struggling, they should stop taking tables.
Atmosphere: 1
Food: 1
Service: 1