I used to go aloft - they just changed owners and the quality is 10/10. This is now my go to burger spot whenever im in the area!
Atmosphere: 5
Food: 5
Service: 5
dinesh choudhary
Good food! Great Customer service.
Atmosphere: 5
Food: 5
Service: 5
SAET SERVICES
Up date the time we came at 9:50 pm and was
Atmosphere: 5
Food: 4
Service: 2
Munim Nazir
Along with food Sai and John are very nice employees they are friendly and care about customers ??
Atmosphere: 5
Food: 5
Service: 5
Karen Rivera
Burger was super dry and the sauce was really weird just didn’t complement the burger at all. And the Gravy was super salty!!Don’t think I’ll be ordering from here again. There’s better options in this area. 5 Guys and Fresh burgers!!
Food: 1
Recommended dishes: Signature Burger, Fries
Korey Karbasi
They’ve always been nice to me at this location and the food has always been great.Also closes rather late which is clutch :)
Atmosphere: 5
Food: 5
Service: 5
Marc
I was served an enormous, cold, dry bun. I think there was a hamburger in there somewhere but I couldn't tell.
Food: 1
Denoshn Santhan
I went this afternoon to Hero Burger location at Yonge and Sheppard. It’s terrible customer service. The man working there didn’t say hi or even ask what I wanted. He just stared at me. I said hello and said what I wanted. The food wasn’t that great either. If you don’t like your job than quit. I would advise not going to this place. For the prices you’re charging for food, $10 burger the least you could do is smile and say hi. In todays economy be happy people are still supporting your business by good customer service
Atmosphere: 1
Food: 1
Service: 1
Loren Lettieri
Excellent experience, delicious food and kind staff members.
Atmosphere: 5
Food: 5
Service: 5
Mike M
Ordered the 8oz Action Hero burger on a Sunday evening. Came without lettuce, onion ring like it was supposed to, and the patties tastes like they were soaked in urine. Wouldn’t go back here if I was starving.Hero burger in general has a serious Q/A issue.
The Blue Moon burger at Hero Certified Burgers is a juicy and delicious burger that comes with a 6 oz beef patty, Sesame Poppyseed Bun, Tomato, Lettuce, Portobello Mushrooms, and Blue Cheese. The burger is priced at $14.75 and is served in a clean store environment. However, the back store had a bad smell. Overall, I would recommend trying the Hero Certified burger if you’re looking for a tasty burger option.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Blue Moon Burger
Rameesha Shariq
Vinai was so helpful and the food was great! I recommend the smash burger and the Hitter is just out of this world cheesiness.
I was one of their regulars for the past 10 years but in 2023 someone else started managing this place. Terrible terrible terrible customer service since then for multiple occasions.Last one was a couple of days ago. Ordered through their Hero App. They sent me someone else's order. I refused, they told the delivery guy to come back again and pick up the correct order. The delivery guy ended up doing 2 trips. When i received my ordered after almost an hour late, part of my order was still messed up. Smashed up burgers with almost burned meat on some of them and 3 of the burgers were missing the ingredients i asked for. Meat was greasy. I have been coming here for almost 10 years. Used to be way better. NOT ANYMORE. So,I contacted them many times that day. They refused to send the burgers with correct ingredients. They refused to give refund for at least 3 of them that they were missing almost all the ingredients we asked for. They keep handing the phone over to each other without taking any responsibility or offering any solution, told me some manager called Pratik will handle the issue. They did not do anything to fix their mistakes. Finally they told me if i go to their store next day, they can issue a refund. When i went there, another clueless cashier tried to call the manager. That manager avoided and did not give refund as well. Complete waste of time. Never going there and i am sending this review to their company as well.
I used to go aloft - they just changed owners and the quality is 10/10. This is now my go to burger spot whenever im in the area!
Atmosphere: 5
Food: 5
Service: 5
Good food! Great Customer service.
Atmosphere: 5
Food: 5
Service: 5
Up date the time we came at 9:50 pm and was
Atmosphere: 5
Food: 4
Service: 2
Along with food Sai and John are very nice employees they are friendly and care about customers ??
Atmosphere: 5
Food: 5
Service: 5
Burger was super dry and the sauce was really weird just didn’t complement the burger at all. And the Gravy was super salty!!Don’t think I’ll be ordering from here again. There’s better options in this area. 5 Guys and Fresh burgers!!
Food: 1
Recommended dishes: Signature Burger, Fries
They’ve always been nice to me at this location and the food has always been great.Also closes rather late which is clutch :)
Atmosphere: 5
Food: 5
Service: 5
I was served an enormous, cold, dry bun. I think there was a hamburger in there somewhere but I couldn't tell.
Food: 1
I went this afternoon to Hero Burger location at Yonge and Sheppard. It’s terrible customer service. The man working there didn’t say hi or even ask what I wanted. He just stared at me. I said hello and said what I wanted. The food wasn’t that great either. If you don’t like your job than quit. I would advise not going to this place. For the prices you’re charging for food, $10 burger the least you could do is smile and say hi. In todays economy be happy people are still supporting your business by good customer service
Atmosphere: 1
Food: 1
Service: 1
Excellent experience, delicious food and kind staff members.
Atmosphere: 5
Food: 5
Service: 5
Ordered the 8oz Action Hero burger on a Sunday evening. Came without lettuce, onion ring like it was supposed to, and the patties tastes like they were soaked in urine. Wouldn’t go back here if I was starving.Hero burger in general has a serious Q/A issue.
Food: 1
Service: 3
Restaurantji Recommends
The Blue Moon burger at Hero Certified Burgers is a juicy and delicious burger that comes with a 6 oz beef patty, Sesame Poppyseed Bun, Tomato, Lettuce, Portobello Mushrooms, and Blue Cheese. The burger is priced at $14.75 and is served in a clean store environment. However, the back store had a bad smell. Overall, I would recommend trying the Hero Certified burger if you’re looking for a tasty burger option.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Blue Moon Burger
Vinai was so helpful and the food was great! I recommend the smash burger and the Hitter is just out of this world cheesiness.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Poutine, Chicken Jalapeno, Fries
Pretty decent
Atmosphere: 4
Food: 4
Service: 4
Terrible
I was one of their regulars for the past 10 years but in 2023 someone else started managing this place. Terrible terrible terrible customer service since then for multiple occasions.Last one was a couple of days ago. Ordered through their Hero App. They sent me someone else's order. I refused, they told the delivery guy to come back again and pick up the correct order. The delivery guy ended up doing 2 trips. When i received my ordered after almost an hour late, part of my order was still messed up. Smashed up burgers with almost burned meat on some of them and 3 of the burgers were missing the ingredients i asked for. Meat was greasy. I have been coming here for almost 10 years. Used to be way better. NOT ANYMORE. So,I contacted them many times that day. They refused to send the burgers with correct ingredients. They refused to give refund for at least 3 of them that they were missing almost all the ingredients we asked for. They keep handing the phone over to each other without taking any responsibility or offering any solution, told me some manager called Pratik will handle the issue. They did not do anything to fix their mistakes. Finally they told me if i go to their store next day, they can issue a refund. When i went there, another clueless cashier tried to call the manager. That manager avoided and did not give refund as well. Complete waste of time. Never going there and i am sending this review to their company as well.
Atmosphere: 1
Food: 1
Service: 1