This location is clean and well maintained. The folks here really cared about my order and my experience which I think supports what the Firehouse brand represents. Quality sub and quality franchisees ??
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Meatball
Nick Monaco
High quality subs. ? kinda pricy but good. Been to other locations this one looks clean and staff was friendly and efficient thanks.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian
Sorina Dragusanu
Always tasty ?. The bread is way better than any other sub place. Easy to order online or in person. I've also ordered catering from here several times. My coworkers loved it. Quality ingredientsKid-friendliness: Kids meal comes with a firefighter hat.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Firehouse Hero
Virkaran singh
Good place and great customer service by manpreet . Will go back for sure??
Atmosphere: 5
Food: 5
Service: 5
Adam Kaminski
Gotta admit. The sub was amazing. A bit on pricy side but it's large and tastes great. Service is slightly above average.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Italian
Mike C
I had a bad experience with this restaurant recently and it wasn't even something that was In their control. The manager I spoke with though assumed that it was and became extremely combative right away. To me that's not customer service. It doesn't matter if the issue has to do with your location or not. If somebody's contacting you, you treat them like a customer. Somebody from the store did try to reach out to me but no compensation was offered. I would have at least thought they would do something to apologize. This place no longer gets our business.
Atmosphere: 3
Food: 3
Service: 1
Janice Fernandes
I’ve eaten here 12 times since January 3 2024. Staff are so sweet. Food is so fresh. I’llProbably be back
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Firehouse Meatball, Smokehouse Beef & Cheddar Brisket, Pastrami, Turkey Bacon Ranch, Beef Brisket and Cheese Sub, New York Steamer
Richard Y
This location is one of the best in my opinion! Everyone is so nice and friendly including the young lady at the front who usually takes the order. There happened to be an issue with one of my orders and Jaski made it right. Kudos to Jaski and his team for making this location my favourite to go to! We'll be back!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Bacon Ranch, Meatball
Andrew Whyte
Always get great food and service here.
Atmosphere: 5
Food: 5
Service: 5
Tony Clementi
Asked the person who took my money if I could have a pickle. Asked the person who called my name your order is ready. Is the pickle in the container. YES BUT ACTUALLY NO NO NO! How hard is it to put this in . Will NEVER BE BACK.
I had a large STEAK & CHEESE and it made me VOMIT!!! The steak was NOT COOKED at all. It was as if they took it out from where ever it was and slapped it on some bread with sauce. It was cold and way too fatty hard to chew much less swallow. This sandwich use to cost under $20 now it’s $24 and something cents. For garbage!!! I use to buy this everyday for lunch at the Dorval and QEW location in Oakville and it was really good. I don’t know what’s up with this location but it’s absolutely disgusting! Never again will I eat from this location. It’s sad bcuz the people there were so nice! I even donated $3.00 for one of the used pickle buckets bcuz the proceeds go to the Fire Station but man I must say. Very disappointed in how the steak and cheese tasted. So disgusting!
Atmosphere: 3
Food: 1
Service: 3
Alicja Krz
***UPDATED REVIEWDecember 9th 2023-After two dentist visits and 2 xrays my injured tooth has a dead nerve due to the trauma from the cookie and I have been referred to an endodontist who will preform a root canal.DO NOT EAT THE FIREHOUSE SUB COOKIE UNLESS YOU WANT A VERY EXPENSIVE ROOT CANAL.I am truly saddened that it has been two weeks and firehouse has not called me pertaining this incident.Dear Firehouse Subs Customer ServiceI am writing to bring to your attention an unfortunate incident that occurred during a recent lunch order at your establishment.Earlier in November, our office placed an order with Hyde park gate Oakville for lunch, which included a selection of delicious sandwiches and a cookie as part of my meal. However, upon consuming the cookie, I encountered a distressing situation. The cookie I received was unusually hard, almost brick-like in texture, which resulted in a significant impact on my upper incisor, causing immediate pain and discomfort.As a result of this incident, I have been diligently icing the affected area daily. Regrettably, the impact from the excessively firm cookie has led to considerable discomfort and pain in my front tooth. I had a previously scheduled dental appointment for tomorrow to address the situation. Unfortunately, due to unforeseen circumstances, my appointment had to be rescheduled for next Friday due to the illness of the hygienist.I am deeply upset by this situation, especially considering that my teeth have been in good health prior to this incident. I plan to consult with my dentist during the upcoming appointment to evaluate the severity of the damage caused by the incident. Once assessed, I will be in a better position to determine the necessary steps moving forward.I am reaching out to you to bring awareness to this incident and to kindly request your assistance in addressing this matter. Your prompt attention and understanding in this regard would be greatly appreciated.Thank you for your attention to this matter.Sincerely,Alicja
Atmosphere: 1
Food: 1
Service: 1
craig brown
Top quality Ingredients used, far superior tasting to subway sandwiches.
Food: 5
Soph Writes Reviews
First of all, Khushpreet is so sweet and kind. She was helpful I helping me pick my order and she was really helpful taking into consideration my dietary restrictions (no red meat), and she checked up on me while I was eating and offered to get me extra sauce and anything I needed. So kind!!! Service exceeded my expectations.The sandwich was also really good! Tasted fresh and they were generous with the fillings- it’s refreshing going to a sub spot that does this and gives more than 2 slices of meat. I got the pulled chicken and it was delicious.All in all, 10/10 experience and looking forward to coming back.
Lori T
This place knows how to make a sub. Loads of filling. Delicious and fresh. Smiling service at the counter. Sub-prepared by an enthusiastic employee. Will not go anywhere else. Would definitely recommendVegetarian options: Lots of Veggie choicesParking: Located in a plaza. Lots of parking in a well-lit areaWheelchair accessibility: Easily accessible by wheelchair
This location is clean and well maintained. The folks here really cared about my order and my experience which I think supports what the Firehouse brand represents. Quality sub and quality franchisees ??
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Meatball
High quality subs. ? kinda pricy but good. Been to other locations this one looks clean and staff was friendly and efficient thanks.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian
Always tasty ?. The bread is way better than any other sub place. Easy to order online or in person. I've also ordered catering from here several times. My coworkers loved it. Quality ingredientsKid-friendliness: Kids meal comes with a firefighter hat.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Firehouse Hero
Good place and great customer service by manpreet . Will go back for sure??
Atmosphere: 5
Food: 5
Service: 5
Gotta admit. The sub was amazing. A bit on pricy side but it's large and tastes great. Service is slightly above average.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Italian
I had a bad experience with this restaurant recently and it wasn't even something that was In their control. The manager I spoke with though assumed that it was and became extremely combative right away. To me that's not customer service. It doesn't matter if the issue has to do with your location or not. If somebody's contacting you, you treat them like a customer. Somebody from the store did try to reach out to me but no compensation was offered. I would have at least thought they would do something to apologize. This place no longer gets our business.
Atmosphere: 3
Food: 3
Service: 1
I’ve eaten here 12 times since January 3 2024. Staff are so sweet. Food is so fresh. I’llProbably be back
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Firehouse Meatball, Smokehouse Beef & Cheddar Brisket, Pastrami, Turkey Bacon Ranch, Beef Brisket and Cheese Sub, New York Steamer
This location is one of the best in my opinion! Everyone is so nice and friendly including the young lady at the front who usually takes the order. There happened to be an issue with one of my orders and Jaski made it right. Kudos to Jaski and his team for making this location my favourite to go to! We'll be back!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Bacon Ranch, Meatball
Always get great food and service here.
Atmosphere: 5
Food: 5
Service: 5
Asked the person who took my money if I could have a pickle. Asked the person who called my name your order is ready. Is the pickle in the container. YES BUT ACTUALLY NO NO NO! How hard is it to put this in . Will NEVER BE BACK.
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Smokehouse Beef & Cheddar Brisket, Meatball
Restaurantji Recommends
I had a large STEAK & CHEESE and it made me VOMIT!!! The steak was NOT COOKED at all. It was as if they took it out from where ever it was and slapped it on some bread with sauce. It was cold and way too fatty hard to chew much less swallow. This sandwich use to cost under $20 now it’s $24 and something cents. For garbage!!! I use to buy this everyday for lunch at the Dorval and QEW location in Oakville and it was really good. I don’t know what’s up with this location but it’s absolutely disgusting! Never again will I eat from this location. It’s sad bcuz the people there were so nice! I even donated $3.00 for one of the used pickle buckets bcuz the proceeds go to the Fire Station but man I must say. Very disappointed in how the steak and cheese tasted. So disgusting!
Atmosphere: 3
Food: 1
Service: 3
***UPDATED REVIEWDecember 9th 2023-After two dentist visits and 2 xrays my injured tooth has a dead nerve due to the trauma from the cookie and I have been referred to an endodontist who will preform a root canal.DO NOT EAT THE FIREHOUSE SUB COOKIE UNLESS YOU WANT A VERY EXPENSIVE ROOT CANAL.I am truly saddened that it has been two weeks and firehouse has not called me pertaining this incident.Dear Firehouse Subs Customer ServiceI am writing to bring to your attention an unfortunate incident that occurred during a recent lunch order at your establishment.Earlier in November, our office placed an order with Hyde park gate Oakville for lunch, which included a selection of delicious sandwiches and a cookie as part of my meal. However, upon consuming the cookie, I encountered a distressing situation. The cookie I received was unusually hard, almost brick-like in texture, which resulted in a significant impact on my upper incisor, causing immediate pain and discomfort.As a result of this incident, I have been diligently icing the affected area daily. Regrettably, the impact from the excessively firm cookie has led to considerable discomfort and pain in my front tooth. I had a previously scheduled dental appointment for tomorrow to address the situation. Unfortunately, due to unforeseen circumstances, my appointment had to be rescheduled for next Friday due to the illness of the hygienist.I am deeply upset by this situation, especially considering that my teeth have been in good health prior to this incident. I plan to consult with my dentist during the upcoming appointment to evaluate the severity of the damage caused by the incident. Once assessed, I will be in a better position to determine the necessary steps moving forward.I am reaching out to you to bring awareness to this incident and to kindly request your assistance in addressing this matter. Your prompt attention and understanding in this regard would be greatly appreciated.Thank you for your attention to this matter.Sincerely,Alicja
Atmosphere: 1
Food: 1
Service: 1
Top quality Ingredients used, far superior tasting to subway sandwiches.
Food: 5
First of all, Khushpreet is so sweet and kind. She was helpful I helping me pick my order and she was really helpful taking into consideration my dietary restrictions (no red meat), and she checked up on me while I was eating and offered to get me extra sauce and anything I needed. So kind!!! Service exceeded my expectations.The sandwich was also really good! Tasted fresh and they were generous with the fillings- it’s refreshing going to a sub spot that does this and gives more than 2 slices of meat. I got the pulled chicken and it was delicious.All in all, 10/10 experience and looking forward to coming back.
This place knows how to make a sub. Loads of filling. Delicious and fresh. Smiling service at the counter. Sub-prepared by an enthusiastic employee. Will not go anywhere else. Would definitely recommendVegetarian options: Lots of Veggie choicesParking: Located in a plaza. Lots of parking in a well-lit areaWheelchair accessibility: Easily accessible by wheelchair
Atmosphere: 5
Food: 5
Service: 5