Boustan Restaurant

175 Rideau St, Ottawa
(613) 421-7772

Recent Reviews

Abdelhakim Hakim

The family. Menu was great and the service is excellent.

Atmosphere: 5

Food: 5

Service: 5

Kristel Gonzalez

The food is good, but the service is terrible, today they denied me to use the bathroom, and most of the time the service has been slow and reluctant.

Atmosphere: 1

Food: 5

Service: 1

Youssef Harb

If I can give negative stars I would, horrible customer service and food is old and uneatable. To the owner pleases humble yourself, you’re in the restaurant business with at least 20 other shawarma places in ur area. They Can’t follow directions and does not take allergies serious. If you want real shawarma go down the street to shawarma palace at 464 Rideau street.

Atmosphere: 1

Food: 1

Service: 1

Amal

I have a severe Hummus and Tahini allergy, due to them containing Sesame. We made an Uber Eats order and the restaurant calls saying that their Garlic contains Tahini. (Very weird by the way lmao, never seen that before). So we ask that the order is cancelled because as any human knows, Shawarma should not be eaten without Garlic. Especially as an Arab you know this.He refuses to cancel the order and says deal with Uber. This is over an ALLERGY I remind you. We talk to Uber Eats, telling us they will not cancel without a charge unless the restaurant cancels it on their own. The restaurant claims they cannot cancel on their end, which most people should know that’s a lie, if a restaurant is missing an item or for whatever reason doesn’t want to complete the order, they have the capability to cancel it. I’ve seen it, it’s been done, but greedy, selfish people will do whatever it takes to keep your money. This is disgusting and never eating here again.

Food: 1

Service: 1

Akin Adnan

It was the worst experience I have ever had.

Atmosphere: 1

Food: 2

Service: 1

Social Tubes

They serve you with fresh food.

Atmosphere: 4

Food: 5

Service: 5

Engr. Farhad Rizvi

disgusting order making if they dont have something they will replace it without informing no matter if its worth 10$ or 50$ ... no care for customer and his preferences.. restaurant should take action against his

Food: 1

Service: 1

T vdM

Ordered for work, mixed party pak was enough to feed 15

Food: 4

Service: 5

Recommended dishes: Healthy Bowl, Stan Shawarma, Mixed Shawarma Combo, Potatoes with Garlic Sauce

David Warner

Still the best shawarma I've had in Ottawa. Go for the chicken saj, it's amazing! Restaurant has lots of dine in space. Prices are very good vs other places

Atmosphere: 5

Food: 5

Service: 5

Keri Fischer

Ordered vegan wraps through a delivery service. Flavors were great and minimal waste packaging. Would order again. Cheers!

Food: 5

Justine Petit

Food is not fresh. Vegetables are soggy, the salad is pre mixed with sauce which makes it soaking wet. The chicken is dry. Service is ok. Not worth the price. I don’t recommend.

Atmosphere: 1

Food: 1

Service: 1

Wk Mk

Look , the food is not bad , but why can’t you add fries in the shawarma ? It does not make sense ? Traditional shawarma is made with fries , pickles , tahini , garlic , lettuce , and chicken. The food chain needs to understand how to make real shawarma. Overall chicken was an 8/10, bread was an 8/10, but making a custom sandwich with fries should not be that hard. I will say it is not the workers fault , I am directly addressing the chain , the workers at this location are good people.

Atmosphere: 5

Food: 3

Service: 4

trapeze climbing rings

The first time I give 1 star to a restaurant.Ordered tabbouleh and fattouch . Arrived without sauce and the veggies are not fresh ( the sweet pepper at least a week old)Honestly, it's not authentic lebanese food , same sandwich came with kebab or taouk. The kebab is tastless, and the chicken is to dry ( chicken reheated).Good luck with your business. But don't call it lebanese please.

Food: 1

lee

ordered a chicken wrap here and it was delicious! the service was amazing too, ill definitely come back!

Atmosphere: 5

Food: 5

Service: 5

Jennifer Cherniack

Boustan was a favourite of mine when I lived in Montreal many years ago. I finally got a chance to go to the one on Rideau Street tonight and it did not disappoint! And to boot, they now have a vegan option- a mushroom based 'meat'. It was DELICIOUS. I love Shawarma P down the street but I have to say, I now have a new go-to place .... already and planning my next visit! Thank you Boustan!Vegetarian options: Two options for shawarma- both delicious.

Atmosphere: 4

Food: 5

Service: 5

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