Subway

3190 Hawthorne Rd, Ottawa
(613) 249-9698

Recent Reviews

Mohit Nargotra

Evening worker Kamal made an amazing sandwich and provided the best customer service ever. The taste was good, and the customer service was excellent. Will definitely go back!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Meatball Marinara, Chicken Caesar Regular Grilled Wrap, Cookies

Jane

I used to work at the subway on Wellington through out HS and UNI and the owners were awful to us. I just want the people working behind the counter to know that I appreciate them ? Thank you for providing me with great service and nourishment when I need it.

Atmosphere: 5

Food: 5

Service: 5

kevin chithray

Omg best place ever the staff are so nice and

Atmosphere: 5

Food: 5

Service: 5

Kayla Dunn

We regularly order a very large order from this location once a month and they are always FANTASTIC! Well made, perfect packaging, and very friendly. There was one time where I almost forgot to call the day before to place the order and ended up calling 45 minutes before close and the employee on the phone was already expecting my call and ready to create the order. I can't recommend this location enough!

Atmosphere: 5

Food: 5

Service: 5

Darren C

Very rude customer service nobody in the store and they were rushing me out .Not a good experience. Very dirty washrooms as well.

Atmosphere: 1

Food: 2

Service: 1

Mohamed Abdul

I always come here in my break time to eat. So the subway is best. But today strange thing happen in front of me there was a guy who was very rude towards employees. He was passing racist comments towards them. There was big line that because of break time. When employees told him are you ready for order he started yelling at them and then he took pictures of the girls working there and threaten them i will upload it with bad review. Thats why i am writing this review because he recently uploaded his review. Thats totally unacceptable.I would request to owner to take strict action against these kind of people. Because i know how hardworking employees are and i know that how you feel when somebody face racism.Shame on these guys who do racism with these hardworking guys.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Crispy Chicken

Lucas M

Fresh ingredients, quick service, clean location, and very friendly staff. I got a foot long cold-cut and it was dressed with a great amount of toppings and sauce.I can't complain! I shall definitely be back.Excellent work. Keep it up

Atmosphere: 2

Food: 5

Service: 5

Recommended dishes: Greek Steak Sandwich, Cookies, Italian B M T

TheComeBack

I was on the phone with my husband when he went into this subway to get sandwiches for us and the kids. I overheard the situation he had with the girl, she was very rude, and very impatient. She wanted him to hurry up because he was taking a look at the menu for like 30 seconds. After that she started clapping her hands together, while talking about him to her co-worker; really causing a fit. 30 seconds later she literally asked him if he wants the sandwich or not in a very aggressive way. Very shameful, very disgusting. Learn how to work a job and if you can't handle it, then don't work at all. Our kids did not eat in time and I had to make them cheese sandwiches from home. This was the staff working on that day. Shame shame shame.

Atmosphere: 1

Food: 5

Service: 1

Patricia M

This place is making me fat. Ive become obessed and i cant stop. I mean atleast its healthy a little bit but its just too amazing for me to stop. The workers need a raise! Theyre so nice and never mess up my order. I eat subway atleast twice a day now and ill never stop!

Tessa Rose

I eat from here pretty regularly and it’s great! The staff are professional and smiling. My orders are always correct and quick. Special thanks to the team. Highly

Atmosphere: 5

Food: 5

Service: 5

Bhoomika Patel

Excellent customer service with great quality of food.Highly

Atmosphere: 5

Food: 5

Service: 5

Michael Thomas

Really fast. I put in an online order and it was ready 10 minutes later.

Atmosphere: 5

Food: 5

Service: 5

Heather McL

My special needs son went into to order a sub by himself and forgot to say cold cut trio. So he came out with 2 subs for 28 dollars no meat just veggies. We went back in and asked to add the meat and she said we can't. I said can't you refund this and charge for a cold cut? Nope. We can't do anything. Worst service ever for helping a customer . I'll never be back again.

Atmosphere: 3

Food: 1

Service: 1

Retro Games M (Retro Games)

The team at this Subway is fast and was able to serve 9 customers ahead of me in less than 5 mins which was amazing. These 2 girls are good. They can be better if they follow enhance food safety practises. Like frequently cleaning prep tables, Gloves handling and hair net etc. Some Customers may be very sensitive about it. This Subway really filled your Sandwich and do not hesitate while putting ingredients.Parking is pain. Also staff should not talk personal or Schedule problems when customers can listen them.4 Star as washroom need to be kept clean . If you can not keep washroom clean … The WC bowl black layer indicates that bowl was not cleaned for at least 3 days. If Customers washroom is dirty what would be cleanliness level at back of house?

Atmosphere: 4

Food: 4

Service: 5

Navpreet Singh

i been to this place many time because i am travelling from toronto to ottawa frequently!!! this subway have amazing staff and service but today i was surprised that the uncle in front of me was misbehaving with staff and yelling at them which i think not tolerated by anyone.people think they have all the rights to misbehave and get good customer in the return!!! i really appreciate the girls after that kind of behaviour they still serve his family!!

Atmosphere: 5

Food: 5

Service: 5

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