I'm honestly so disappointed in my experience. I've been at the Wilfred restaurant many times but this time, it was very bad. I made a reservation well in advance for Mother's Day as I knew my family would come and visit. Our reservation was at 1:30pm and honestly, the buffet was very cold and the quality was lacking. The price of 105$ per person was not at all worth it. If the restaurant cannot ensure freshness and consistency for groups that have later reservations, they should simply be removed and not offer tables after 12pm. Finally, our server was nice and definitely felt bad about the situation, it was not his fault and he remained very patient and polite.
Lovely experience with phenomenal waiters! Top notch! The food the first two mornings was barely warm but this morning it was the perfect temperature. Possibly the timing on our part. Overall great experiences!
Susie
Wilfred's at the Chateau Laurier offers charm in a beautiful setting. The restaurant staff is very friendly, welcoming, attentive, yet unobtrusive. Our waiter Oleg was wonderful, as was the charming brunette hostess at the reception area out infront of Wilfred's. They both went out of their way to make the experience special for my mother on her 91st birthday. A lovely table was set for us infront of a window. Another kind waiter helped us return from the buffet, carrying my mother's plate as she took the few steps down to our table. Unfortunately, the meal did not live up to the rest of the experience. We had the buffet brunch which includes hot and cold options and some sweets. The chef serving at the hot station was charming. However, while the hot buffet appeared generous including fritata, Eggs Benedict with salmon, roast pork, gnochi, ratatouille, stewed lamb, french toast and crepes, most of the dishes lacked flavor. We did enjoy the pork belly, bacon, pasta and quinoa salads, baby spinach leaves, and the chocolates. There were 3 very ordinary cheeses put out with a regular dinner knife, no cheese knife, one sort of simple cracker and breadsticks. There was sliced bread, nothing special, no buns or bagels. The arugula and mixed greens in the salad bar seemed a bit sad. In the whole, the food struck us as very ordinary and certainly not up to the mark for rhe price or for the Chateau.
StamatiosZ
Everything was great. Stayed at the hotel and had breakfast here. My kids enjoyed it and enjoyed the wide selection of buffet. Even though my anniversary was a few days before they still came out with a cake to wish us a happy anniversary. That was a nice touch.
M G Gallant
I rarely write reviews but I felt I needed to review this restaurant. Although the booking on line was done with ease, and the hostess was gracious who was seating patrons, the positive experience ended there. We haven’t been to this restaurant since before the pandemic, and we were excited to have Sunday brunch here on our anniversary. Upon being seated, we waited a great deal of time and no one acknowledged us. We began to self serve, and came back to our table with food, waiting for water and tea or coffee. Still no one came. When the waitress finally showed up, she said she was sorry and didn’t see us. That’s okay. I said no problem but that we did need water and asked for a tea. She then stopped to talk for a great length of time to another table who were clearly almost finished their meal. I finally got up to get some juice as that was the only thing available at the buffet, which I don’t care to drink. I had finished a plate of food and she finally came back with water and tea. She did not check in on us at all during the meal for refills but did drop a dessert by and said Happy Anniversary and kept on walking. The waitress had time to walk through the restaurant talking to the manager though. My husband and I commented about the tables in front and behind us. The tables were constantly being checked on and offered fresh coffee and water regularly. One of those busy staff saw our plight and even though it wasn’t her table, she came down and gave us more coffee and water. Our waitress ended up chatting again to the same table, then called the manager over to introduce them, and then she disappeared. I went to stand by the manager to try to get his attention, to no avail. I finally politely said excuse me, do you mind if we get our bill. He finally got us our bill. He asked how everything was and I did say politely that it took a long time to get a drink and a lot of time was spent on one table. I have no problem with staff chatting to friends or family while working, but not at the detriment of other patrons. After we paid our bill and went to leave, the friends of our waitress glared at me. I just smiled and she started shaking her head at me. What a terrible atmosphere for our anniversary. I would never have interrupted the obvious VIP customers’ conversation if I felt I had another choice.Note to management… if your staff are too busy to bring water or tea and coffee, please consider extending your beverage centre to include these items.Such a disappointment. Will not be back for a great while.
Atmosphere: 2
Food: 3
Service: 1
MayaB
Unacceptable to have the fire alarm testing going off in the middle of family day brunch. Also, the food wasn't great for a high end hotel restaurant like this. Will not be returning.
Wurgin
We were there for the Valentine's dinner and had the last seating. Our server was rushed and abrupt, our courses came way too fast, we were not given a wine list until we asked for one, we had to wait a very long time to pay. To pay we were not checked in on sufficiently and while food was good it really did not match up to the price tag. Given how poor the service was. They were so busy trying to set up for the next day that they didn't even pay any attention to us despite the fact that they knew it was our anniversary too. It's just ridiculous. I really wish that we had chosen to go to Bekta instead.
Great ambiance with a violinist playing. Nice table and seating, very discreet. The food wasn't amazing but still good. I think the price tag wasn't worth it for the food but more for the location.
Went here for Valentine's Day and honestly this was the worst meal experience I have ever had. Food was awful, took forever, and there were genuinely no redeeming factors. Salad tasted sour/old, prime rib was a horrible cut of meat, desert was hard and unappetizing. Our server was nice and I felt bad for him as it seemed like every one of his tables was having just as terrible of an experience. Maybe I should just come back for brunch since that seems to be what everyone comes to this place for...
Simply put, food was very good, but not excellent, to have a total bill of $350 for two people for dinner, I would expect everything to be excellent. It was overpriced in my opinion.
Our table, view, seats and service were great. The food was not as good as I remember but sufficient nonetheless. Sometimes elevated but still simple......is better than too creative and different. Ravioli tasted like brown sugar. The cold options and the dessert options were a step above all the hot options.
K P
May 2023Six of us went here for Sunday brunch to celebrate my daughter's university graduation. Not cheap, but well worth it for a special occasion. The food was delicious with many specialty items, and a wonderful atmosphere. Luxurious!
Atmosphere: 5
Food: 5
Service: 5
Roy Leyva Valencia
Awful new years eve experience , discusting food (even found a worm in a dish) , not even a drink attaches to the 120 dollar buffet .
Atmosphere: 1
Food: 1
Service: 3
Mark Turner
I thought I booked New Year’s brunch but apparently that doesn't start until 11am. Our 10:30am reservation was for the breakfast buffet, which closed within 30 minutes. Chateau Laurier, block off reservations for the breakfast buffet after 10am. Give your customers a chance to enjoy the experience!
I'm honestly so disappointed in my experience. I've been at the Wilfred restaurant many times but this time, it was very bad. I made a reservation well in advance for Mother's Day as I knew my family would come and visit. Our reservation was at 1:30pm and honestly, the buffet was very cold and the quality was lacking. The price of 105$ per person was not at all worth it. If the restaurant cannot ensure freshness and consistency for groups that have later reservations, they should simply be removed and not offer tables after 12pm. Finally, our server was nice and definitely felt bad about the situation, it was not his fault and he remained very patient and polite.
Lovely experience with phenomenal waiters! Top notch! The food the first two mornings was barely warm but this morning it was the perfect temperature. Possibly the timing on our part. Overall great experiences!
Wilfred's at the Chateau Laurier offers charm in a beautiful setting. The restaurant staff is very friendly, welcoming, attentive, yet unobtrusive. Our waiter Oleg was wonderful, as was the charming brunette hostess at the reception area out infront of Wilfred's. They both went out of their way to make the experience special for my mother on her 91st birthday. A lovely table was set for us infront of a window. Another kind waiter helped us return from the buffet, carrying my mother's plate as she took the few steps down to our table. Unfortunately, the meal did not live up to the rest of the experience. We had the buffet brunch which includes hot and cold options and some sweets. The chef serving at the hot station was charming. However, while the hot buffet appeared generous including fritata, Eggs Benedict with salmon, roast pork, gnochi, ratatouille, stewed lamb, french toast and crepes, most of the dishes lacked flavor. We did enjoy the pork belly, bacon, pasta and quinoa salads, baby spinach leaves, and the chocolates. There were 3 very ordinary cheeses put out with a regular dinner knife, no cheese knife, one sort of simple cracker and breadsticks. There was sliced bread, nothing special, no buns or bagels. The arugula and mixed greens in the salad bar seemed a bit sad. In the whole, the food struck us as very ordinary and certainly not up to the mark for rhe price or for the Chateau.
Everything was great. Stayed at the hotel and had breakfast here. My kids enjoyed it and enjoyed the wide selection of buffet. Even though my anniversary was a few days before they still came out with a cake to wish us a happy anniversary. That was a nice touch.
I rarely write reviews but I felt I needed to review this restaurant. Although the booking on line was done with ease, and the hostess was gracious who was seating patrons, the positive experience ended there. We haven’t been to this restaurant since before the pandemic, and we were excited to have Sunday brunch here on our anniversary. Upon being seated, we waited a great deal of time and no one acknowledged us. We began to self serve, and came back to our table with food, waiting for water and tea or coffee. Still no one came. When the waitress finally showed up, she said she was sorry and didn’t see us. That’s okay. I said no problem but that we did need water and asked for a tea. She then stopped to talk for a great length of time to another table who were clearly almost finished their meal. I finally got up to get some juice as that was the only thing available at the buffet, which I don’t care to drink. I had finished a plate of food and she finally came back with water and tea. She did not check in on us at all during the meal for refills but did drop a dessert by and said Happy Anniversary and kept on walking. The waitress had time to walk through the restaurant talking to the manager though. My husband and I commented about the tables in front and behind us. The tables were constantly being checked on and offered fresh coffee and water regularly. One of those busy staff saw our plight and even though it wasn’t her table, she came down and gave us more coffee and water. Our waitress ended up chatting again to the same table, then called the manager over to introduce them, and then she disappeared. I went to stand by the manager to try to get his attention, to no avail. I finally politely said excuse me, do you mind if we get our bill. He finally got us our bill. He asked how everything was and I did say politely that it took a long time to get a drink and a lot of time was spent on one table. I have no problem with staff chatting to friends or family while working, but not at the detriment of other patrons. After we paid our bill and went to leave, the friends of our waitress glared at me. I just smiled and she started shaking her head at me. What a terrible atmosphere for our anniversary. I would never have interrupted the obvious VIP customers’ conversation if I felt I had another choice.Note to management… if your staff are too busy to bring water or tea and coffee, please consider extending your beverage centre to include these items.Such a disappointment. Will not be back for a great while.
Atmosphere: 2
Food: 3
Service: 1
Unacceptable to have the fire alarm testing going off in the middle of family day brunch. Also, the food wasn't great for a high end hotel restaurant like this. Will not be returning.
We were there for the Valentine's dinner and had the last seating. Our server was rushed and abrupt, our courses came way too fast, we were not given a wine list until we asked for one, we had to wait a very long time to pay. To pay we were not checked in on sufficiently and while food was good it really did not match up to the price tag. Given how poor the service was. They were so busy trying to set up for the next day that they didn't even pay any attention to us despite the fact that they knew it was our anniversary too. It's just ridiculous. I really wish that we had chosen to go to Bekta instead.
Great ambiance with a violinist playing. Nice table and seating, very discreet. The food wasn't amazing but still good. I think the price tag wasn't worth it for the food but more for the location.
Went here for Valentine's Day and honestly this was the worst meal experience I have ever had. Food was awful, took forever, and there were genuinely no redeeming factors. Salad tasted sour/old, prime rib was a horrible cut of meat, desert was hard and unappetizing. Our server was nice and I felt bad for him as it seemed like every one of his tables was having just as terrible of an experience. Maybe I should just come back for brunch since that seems to be what everyone comes to this place for...
Simply put, food was very good, but not excellent, to have a total bill of $350 for two people for dinner, I would expect everything to be excellent. It was overpriced in my opinion.
Restaurantji Recommends
The food was
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: French Toast, Dessert Table
Our table, view, seats and service were great. The food was not as good as I remember but sufficient nonetheless. Sometimes elevated but still simple......is better than too creative and different. Ravioli tasted like brown sugar. The cold options and the dessert options were a step above all the hot options.
May 2023Six of us went here for Sunday brunch to celebrate my daughter's university graduation. Not cheap, but well worth it for a special occasion. The food was delicious with many specialty items, and a wonderful atmosphere. Luxurious!
Atmosphere: 5
Food: 5
Service: 5
Awful new years eve experience , discusting food (even found a worm in a dish) , not even a drink attaches to the 120 dollar buffet .
Atmosphere: 1
Food: 1
Service: 3
I thought I booked New Year’s brunch but apparently that doesn't start until 11am. Our 10:30am reservation was for the breakfast buffet, which closed within 30 minutes. Chateau Laurier, block off reservations for the breakfast buffet after 10am. Give your customers a chance to enjoy the experience!
Atmosphere: 2
Food: 3
Service: 3