Today at 10:20am I entered the drive thru and ordered 5 coffees, 4 plain croissants with butter and cheddar cheese and an order of Spinach Egg Bites. I received the coffees and was asked to park at the front to await my food. It is quite cold outside so I thought I’d help the employees out (because I visit this location quite often) and I entered the gas station and approached the counter to get my order. A lady working at the “food prep counter” was making my croissants and I explained who I was and she then handed me a bag with my food and I left the location. I drove 15 minutes to my friends home where we were meeting for a quick snack and a coffee when we realized I had not received the hosts order of egg bites. I drove back to the location and the same lady apologized to me for the inconvenience and asked me which flavour I wanted and I explained that they must be spinach and egg whites. I observed her open a tray, pick up 2 egg bites from that same tray and place them in a container and hand them to me. I returned to my friend’s home with the bites and handed them to him. We all began to consume our snacks while sipping coffee and conversing. My friend whom is a devout Muslim even commented on the tastes of the first spinach egg bite and was impressed as he showed me that there is a decent amount of spinach in it. As we continued on he took a bite of his second egg bite mid conversation and.was stunned at the change in taste. When he examined the egg bite he realized that it was in fact a bacon one. He was very upset and almost threw up due to the mistake and shame he felt for having consumed bacon which is against his religion and his own moral beliefs.I returned to the restaurant quite angry but with an understanding that mistakes do happen and also wanted to explain that the egg bites are most likely mixed up and should be separated from each other for this reason. I spoke to a different lady who claimed to be the manager at that time approximately 12pm this same afternoon and told her what had happened and I handed her the bacon egg bite which had been bitten and bacon was exposed. She just casually threw it in the garbage and confirmed that it should have been a spinach flavoured one, I replied yes and she handed me 1 fresh spinach egg bite in a new container and smiled.I was quite frustrated and outraged by the simple lack of empathy and the lack of apology received from someone in your management team. She is a lady of Indian decent just like myself who would understand how big of an impact consuming bacon would be for a devout Muslim. I told her exactly how I felt, I left the spinach egg bite on the counter and told her and a staff member that I will NEVER return to this location, if any Tim Hortons location and neither will my family, friends, employees and anyone that will agree with me that even a simple apology and some empathy would have easily smoothed over.
Service: 1
Sasha rafieix
I wait 15+ to take order and she said 2 second every time?
Atmosphere: 1
Food: 3
Service: 1
Arrive 20
There is chubby guy who serves at the drive-thru window never looking at customers and just keep chatting with coworkers. I had to grabbed napkins from his hand. At least response!
Nichole Clarke
This Tim’s is in the Esso gas station close to Movati gym and Farm boy. I had ordered English muffin belt and a everything bagel with cream cheese. I was in disbelief when I received an everything bagel belt with cream cheese??The gentleman who took my order tried yo say, it what I ordered and he repeated my order back.!!! Yes he did, but that was 2 separate.When the supervisor attempted to speak to his staff, the aggressiveness and disrespect of the person who took my order when the supervisor tried to speak with him and the one who was preparing the orders pushing her supervisor away when he was standing beside her trying to have a conversation. All this in front of customers!!!??There need to be some proper training at that Tim’s Horton.
Atmosphere: 1
Service: 1
Walter Fernandes
After picking our order , we realized after getting to our destination , our order was ' short changed ' . That meant that I needed to drive back and rectify the situation . There was no apology . THat is a second strike!!!!
Food: 5
Service: 2
Nicholas Gaspar
A wonderful Tims. While the location isn't wonderful, it's still an excellent establishment. Throughout the years, they have been working toward tackling their biggest problem (litter in the drive-thru). The staff are always amazing with an upbeat attitude! They even wrote "Happy Thanksgiving" on my cup today—my go-to spot.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Sausage
Audrey C
I ordered 10 Honey Dip Timbits. I said it clearly.I got assorted.I only like Honey Dip. Am I supposed to drive back and argue? No.I should have opened it and check. You can't trust the staff.ALWAYS CHECK.
Atmosphere: 2
Food: 2
Service: 2
Sarah K
Last Friday they forgot my orange juice and today they forgot my hash brown. It was too late to go back since I already drove home and found out I was missing it from my order. I will go in person this weekend to complain because that is my money they’re taking and it adds up. Very annoyed.
Nina Sukh
The employee who was handling the cash had no gloves. He also made teas, coffees, and handled baked goods with his bare hands. He also rubbed up his nose before touching the tea bags. While other employees hung around socializing.Disappointed and discussed!Won’t go back!September, 2,2023
Efficient and friendly customer service. Well done ?
Atmosphere: 5
Food: 5
Service: 5
phraseography
A small service counter inside the gas station. A quick and well run drive thru. Staff are nice.
Atmosphere: 3
Food: 3
Service: 4
Lana Hayata
The employees are fantastic. Always nice and friendly!However I am giving a one star because whoever is in charge of managing the amount of food at this location does a terrible job. Everything is ALWAYS sold out and we always end up going to another timmies for our things.
Kate I
I come here everyday and its a great tims.Parking: This is a gas station with limited parking but lots of space for fuelingWheelchair accessibility: There is a wheelchair ramp, the convenience store layout is narrow however.
********* WARNING ************THIEVES work here. They've been shorting change and overcharging. Today, I confronted the THIEF. Shame on you Tim Hortons and shame on whoever owns this miserable location.
That’s good?
Today at 10:20am I entered the drive thru and ordered 5 coffees, 4 plain croissants with butter and cheddar cheese and an order of Spinach Egg Bites. I received the coffees and was asked to park at the front to await my food. It is quite cold outside so I thought I’d help the employees out (because I visit this location quite often) and I entered the gas station and approached the counter to get my order. A lady working at the “food prep counter” was making my croissants and I explained who I was and she then handed me a bag with my food and I left the location. I drove 15 minutes to my friends home where we were meeting for a quick snack and a coffee when we realized I had not received the hosts order of egg bites. I drove back to the location and the same lady apologized to me for the inconvenience and asked me which flavour I wanted and I explained that they must be spinach and egg whites. I observed her open a tray, pick up 2 egg bites from that same tray and place them in a container and hand them to me. I returned to my friend’s home with the bites and handed them to him. We all began to consume our snacks while sipping coffee and conversing. My friend whom is a devout Muslim even commented on the tastes of the first spinach egg bite and was impressed as he showed me that there is a decent amount of spinach in it. As we continued on he took a bite of his second egg bite mid conversation and.was stunned at the change in taste. When he examined the egg bite he realized that it was in fact a bacon one. He was very upset and almost threw up due to the mistake and shame he felt for having consumed bacon which is against his religion and his own moral beliefs.I returned to the restaurant quite angry but with an understanding that mistakes do happen and also wanted to explain that the egg bites are most likely mixed up and should be separated from each other for this reason. I spoke to a different lady who claimed to be the manager at that time approximately 12pm this same afternoon and told her what had happened and I handed her the bacon egg bite which had been bitten and bacon was exposed. She just casually threw it in the garbage and confirmed that it should have been a spinach flavoured one, I replied yes and she handed me 1 fresh spinach egg bite in a new container and smiled.I was quite frustrated and outraged by the simple lack of empathy and the lack of apology received from someone in your management team. She is a lady of Indian decent just like myself who would understand how big of an impact consuming bacon would be for a devout Muslim. I told her exactly how I felt, I left the spinach egg bite on the counter and told her and a staff member that I will NEVER return to this location, if any Tim Hortons location and neither will my family, friends, employees and anyone that will agree with me that even a simple apology and some empathy would have easily smoothed over.
Service: 1
I wait 15+ to take order and she said 2 second every time?
Atmosphere: 1
Food: 3
Service: 1
There is chubby guy who serves at the drive-thru window never looking at customers and just keep chatting with coworkers. I had to grabbed napkins from his hand. At least response!
This Tim’s is in the Esso gas station close to Movati gym and Farm boy. I had ordered English muffin belt and a everything bagel with cream cheese. I was in disbelief when I received an everything bagel belt with cream cheese??The gentleman who took my order tried yo say, it what I ordered and he repeated my order back.!!! Yes he did, but that was 2 separate.When the supervisor attempted to speak to his staff, the aggressiveness and disrespect of the person who took my order when the supervisor tried to speak with him and the one who was preparing the orders pushing her supervisor away when he was standing beside her trying to have a conversation. All this in front of customers!!!??There need to be some proper training at that Tim’s Horton.
Atmosphere: 1
Service: 1
After picking our order , we realized after getting to our destination , our order was ' short changed ' . That meant that I needed to drive back and rectify the situation . There was no apology . THat is a second strike!!!!
Food: 5
Service: 2
A wonderful Tims. While the location isn't wonderful, it's still an excellent establishment. Throughout the years, they have been working toward tackling their biggest problem (litter in the drive-thru). The staff are always amazing with an upbeat attitude! They even wrote "Happy Thanksgiving" on my cup today—my go-to spot.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Sausage
I ordered 10 Honey Dip Timbits. I said it clearly.I got assorted.I only like Honey Dip. Am I supposed to drive back and argue? No.I should have opened it and check. You can't trust the staff.ALWAYS CHECK.
Atmosphere: 2
Food: 2
Service: 2
Last Friday they forgot my orange juice and today they forgot my hash brown. It was too late to go back since I already drove home and found out I was missing it from my order. I will go in person this weekend to complain because that is my money they’re taking and it adds up. Very annoyed.
The employee who was handling the cash had no gloves. He also made teas, coffees, and handled baked goods with his bare hands. He also rubbed up his nose before touching the tea bags. While other employees hung around socializing.Disappointed and discussed!Won’t go back!September, 2,2023
Restaurantji Recommends
Efficient and friendly customer service. Well done ?
Atmosphere: 5
Food: 5
Service: 5
A small service counter inside the gas station. A quick and well run drive thru. Staff are nice.
Atmosphere: 3
Food: 3
Service: 4
The employees are fantastic. Always nice and friendly!However I am giving a one star because whoever is in charge of managing the amount of food at this location does a terrible job. Everything is ALWAYS sold out and we always end up going to another timmies for our things.
I come here everyday and its a great tims.Parking: This is a gas station with limited parking but lots of space for fuelingWheelchair accessibility: There is a wheelchair ramp, the convenience store layout is narrow however.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Muffin, Crispy Chicken, Chicken Noodle, Potato Wedges, Chipotle Cheddar Chicken, Cheese Melt
********* WARNING ************THIEVES work here. They've been shorting change and overcharging. Today, I confronted the THIEF. Shame on you Tim Hortons and shame on whoever owns this miserable location.
Atmosphere: 1
Food: 1
Service: 1