Title: Disappointing Customer Service Experience with Masi at Tim HortonsMy recent visit to Tim Hortons left me deeply disappointed, largely due to the appalling customer service provided by an employee named Masi. From the moment I stepped into the establishment, it was evident that Masi lacked the basic courtesy and professionalism expected in a service-oriented environment.Throughout my interaction with Masi, she displayed blatant rudeness by consistently cutting me off while I was placing my order. It was as if my presence was an inconvenience to her, and she prioritized engaging with other customers over attending to my needs. This behavior not only showed a lack of respect but also left me feeling disregarded and undervalued as a customer.What was particularly egregious was Masi's tendency to interrupt my order to interact with other patrons, demonstrating a clear disregard for the customers she was currently serving. It was not only unprofessional but also downright disrespectful to prioritize one customer over another in such a blatant manner.Overall, my experience with Masi at Tim Hortons was nothing short of appalling. Her rude and inconsiderate behavior tarnished what could have been a pleasant visit to the establishment. As a loyal customer, I expect better treatment and respect from the staff, and Masi's conduct fell far short of these expectations. I sincerely hope that management addresses this issue promptly to ensure that all customers receive the level of service they deserve.
Sajid
The order taking lady (drive through) in the evening was so nice, she forgot to charge for one crescent, later charged and also gave a token of appreciation. Such employee should be appreciated.
Food: 5
Service: 5
Mia Wang
I want cappuccino she said don’t have she didn’t ask me hot or
Atmosphere: 1
Food: 1
Service: 1
A.M
Today Afternoon around 4 pm I was there buying a tea..A very rude, disrespectful, impolite girl was serving there.,. Name: MaryamNext time repeat her actions I do not hesitate to call cops ?
Atmosphere: 1
Food: 1
Service: 1
Matthew Soo
Self serve and pay the cashier,
Atmosphere: 2
Food: 3
Service: 2
anna
It still bothers me that employees don't understand when ordering a coffee. I ask coffee 1 cream . Before they knew what that meant. But they always ask if I want sugar.Parking: I go through Drive throughWheelchair accessibility: Yes
Atmosphere: 3
Food: 3
Service: 3
Ferol Kj
Latte is best
ruweiwei
Not services this locationKid-friendliness: No greetings ,no tissue, no receipt
Atmosphere: 2
Food: 2
Service: 1
AHA
It was closed without any information
Yogesh Kumar
I was on drive thru lady her name was mandana she don’t know how to talk with customer.
This is a Tim with Esso gas station.Pro:Free parking, clean washroom, good customer service, I asked just got water medium size. She saved me without any concerns.Con: parking are bit far from Tim Hortons and no dine in available.Parking: Young and Major Mackenzie dr
Atmosphere: 4
Food: 5
Service: 5
Halloween-haunter
This Tim's location is always great. The staff are friendly and helpful and of course, the food is tasty! Highly recommend!
Kourosh Badrei
actually ZERO, long time just for ordering in drive through when no cars are in, I regretted,
Service: 1
Gautam Minocha
Showing attitude to customers and refusing everything we ordered. Because these guys close at 10:00pm and start cleaning their machines at 7:00PM, that's such a great excuse.
Title: Disappointing Customer Service Experience with Masi at Tim HortonsMy recent visit to Tim Hortons left me deeply disappointed, largely due to the appalling customer service provided by an employee named Masi. From the moment I stepped into the establishment, it was evident that Masi lacked the basic courtesy and professionalism expected in a service-oriented environment.Throughout my interaction with Masi, she displayed blatant rudeness by consistently cutting me off while I was placing my order. It was as if my presence was an inconvenience to her, and she prioritized engaging with other customers over attending to my needs. This behavior not only showed a lack of respect but also left me feeling disregarded and undervalued as a customer.What was particularly egregious was Masi's tendency to interrupt my order to interact with other patrons, demonstrating a clear disregard for the customers she was currently serving. It was not only unprofessional but also downright disrespectful to prioritize one customer over another in such a blatant manner.Overall, my experience with Masi at Tim Hortons was nothing short of appalling. Her rude and inconsiderate behavior tarnished what could have been a pleasant visit to the establishment. As a loyal customer, I expect better treatment and respect from the staff, and Masi's conduct fell far short of these expectations. I sincerely hope that management addresses this issue promptly to ensure that all customers receive the level of service they deserve.
The order taking lady (drive through) in the evening was so nice, she forgot to charge for one crescent, later charged and also gave a token of appreciation. Such employee should be appreciated.
Food: 5
Service: 5
I want cappuccino she said don’t have she didn’t ask me hot or
Atmosphere: 1
Food: 1
Service: 1
Today Afternoon around 4 pm I was there buying a tea..A very rude, disrespectful, impolite girl was serving there.,. Name: MaryamNext time repeat her actions I do not hesitate to call cops ?
Atmosphere: 1
Food: 1
Service: 1
Self serve and pay the cashier,
Atmosphere: 2
Food: 3
Service: 2
It still bothers me that employees don't understand when ordering a coffee. I ask coffee 1 cream . Before they knew what that meant. But they always ask if I want sugar.Parking: I go through Drive throughWheelchair accessibility: Yes
Atmosphere: 3
Food: 3
Service: 3
Latte is best
Not services this locationKid-friendliness: No greetings ,no tissue, no receipt
Atmosphere: 2
Food: 2
Service: 1
It was closed without any information
I was on drive thru lady her name was mandana she don’t know how to talk with customer.
Service: 1
Restaurantji Recommends
This is a Tim with Esso gas station.Pro:Free parking, clean washroom, good customer service, I asked just got water medium size. She saved me without any concerns.Con: parking are bit far from Tim Hortons and no dine in available.Parking: Young and Major Mackenzie dr
Atmosphere: 4
Food: 5
Service: 5
This Tim's location is always great. The staff are friendly and helpful and of course, the food is tasty! Highly recommend!
actually ZERO, long time just for ordering in drive through when no cars are in, I regretted,
Service: 1
Showing attitude to customers and refusing everything we ordered. Because these guys close at 10:00pm and start cleaning their machines at 7:00PM, that's such a great excuse.
Atmosphere: 1
Food: 1
Service: 1
Tims is the best.They don’t serve Latte at Gas
Atmosphere: 4
Food: 4
Service: 4