My wife and I always have the Buffalo chicken as our go-to. Figured I would finally leave a review.Food (got Buffalo chicken strips, no slaw or blue cheese dressing)- chicken 8/10 - nice crispy breading and a decent portion- Buffalo sauce 10/10 - great tasting sauce- seasoned vegetables 2/10 - looks like they scraped leftovers off of someone’s plate. Wasn’t a good taste and a small portion.- fries 5/10 - fresh cut fries no salt or seasoning to them. Nothing special really I have had better and had worse.Service 4/10Normally service isn’t a big issue here besides the wait time. This time I called to order and the employee told me they would call me when it’s ready and then hung up. I have never had a take out order not give me an eta and call me when it’s ready. What if the person lived 10-15 minutes away the food would be cold by the time they got to the restaurant let alone home. I called back to ask what an eta is and I was told “in a little bit” after further discussion I was finally told 20-25 minutes. Upon arrival when the food was brought out I always check the order before leaving. The order was missing the seasoned vegetables as well as the extra Buffalo sauce for the chicken we ordered. The worker grabs the vegetables and forgets to get the sauce. Then the employee tells me that it’s in the containers even though I opened them infront of him to see there was only 1. After returning to the kitchen he comes out with a single side of barbecue sauce. Must be a new employee but if so I wouldn’t have them on a station by themself if they are not properly trained. Employee seemed nice it could have been an off night for him.
Atmosphere: 3
Food: 4
Service: 2
Lauren Moore
Rude staff, which turned us off to any future visits. Too bad because it’s a really nice place!
Atmosphere: 3
Food: 5
Service: 1
Christine Lavallee
The buffalo chicken wrap is good, the pizza is ok. But the menu has changed and shrunk since last year and the chicken burger we went for was long gone. The fries are ok. The gravy is awful. The cost for what we received is too high. The service is friendly. Since we weren't happy with the choices on the new menu we won't be back.
Atmosphere: 3
Food: 4
Service: 3
Nathan Perkins
Not a bad restaurant if you want a classic sit down dine-in experience. Our group must have gone during a busy time because the place was packed, luckily the host found room for us!The wait for drinks and food was a little long, though I can understand based on how busy it was.Food was reasonably good. I had a buffalo chicken wrap that I felt could have had a little something more? It was just a little plain for what you'd expect.Overall, I would say it was an 'okay' experience. I'd like to go back on a less busy night and try something different.
Atmosphere: 3
Food: 3
Service: 4
Valerie Chiasson
My husband and I went to Casey's for dinner and we both had spinach and artichokes deep that we shared and we both had the fish and chips for dinner. The appetizer arrived after our main dish no big deal but the fries were cold ish the coleslaw was mediocre and the fish alright I suppose however we both woke up not feeling well with soar stomach and throwing up. I believe we may have had food poisoning which made it a very long ride to go back home 31/2 hours away. Not cool and not a good experience for the first time going there even though the atmosphere seemed to be alright.
Atmosphere: 4
Food: 1
Service: 1
Todd Robert
The food.was very good just one of the dinners was very late coming to the table not served with the others, thinking that it might have been forgotten to be entered or kitchen staff missed it. Waitress could of been a little more attentive. We will go back as this could of just been an off evening. Always have had good experiences here.
Atmosphere: 5
Food: 4
Service: 3
Marilyn Moments Boven
Not fantastic. Had cheeseburger & apple crumble dessert, which were ok. . Dessert overly sweet. Coughed up hair when I got home. So, kind of unpleasant.
Atmosphere: 3
Food: 3
Service: 3
Margaret Davidson
I have eaten at Casey's in the Sault several times over the years. I have never had a terrible experience like I did last night. My daughter's pasta was overcooked to the point of being mush, my husband got less than a quarter cup of ground beef on his nachos for an additional charge of $5 on top of the $20 it already cost for a plate of chips with hardly any cheese, and my rotisserie chicken dinner consisted of a wing that still had the bones and cartilage from the breast being cut off and the smallest leg you ever saw, with dried out potatoes. Not only that, my daughter was served sour chocolate milk, and it took over an hour to get our food. We watched four other tables who arrived after us get served their food first. The waitress was unfriendly and unapologetic. Her supervisor presented us with a $15 dollar coupon in an attempt to make up for the disastrous experience... it didn't even come close. If this had been my first time eating there, I certainly would never go back. I might not anyway. Coming from Wawa, the opportunity to eat out in the city doesn't happen often. It was extremely disappointing.
Atmosphere: 5
Food: 1
Service: 2
Margaret Davidson
I have eaten at Casey's in the Sault several times over the years. I have never had a terrible experience like I did last night. My daughter's pasta was overcooked to the point of being mush, my husband got less than a quarter cup of ground beef on his nachos for an additional charge of $5 on top of the $20 it already cost for a plate of chips with hardly any cheese, and my rotisserie chicken dinner consisted of a wing that still had the bones and cartilage from the breast being cut off and the smallest leg you ever saw, with dried out potatoes. Not only that, my daughter was served sour chocolate milk, and it took over an hour to get our food. We watched four other tables who arrived after us get served their food first. The waitress was unfriendly and unapologetic. Her supervisor presented us with a $15 dollar coupon in an attempt to make up for the disastrous experience... it didn't even come close. If this had been my first time eating there, I certainly would never go back. I might not anyway. Coming from Wawa, the opportunity to eat out in the city doesn't happen often. It was extremely disappointing.
Gillian Henry
Had dinner twice there in the past two weeks service and food was amazing; this morning went in to grab something quick and the server was rude to the chef (belittled him) and myself.. I was pretty stunned and chocked. Will not be going back next year on our travels.
Came here a bunch of times and never had a bad experience. Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Leslie Atkinson
Sat for two hours without even being acknowledged, let alone being offered so much as a glass of water. Clearly not interested in serving paying customers. Luckily for us there is a Macdonalds across the street so we didn't starve.
Atmosphere: 1
Food: 1
Service: 1
Inouk Champ
Best Calamari ever, not the thin chewi stuff most restaurant chain sells. We got ribs, chicken, pizza and fish and chips, all super good. Ribs were juicer than Montana's, chicken was better than St Huberts. Super good service, Not over priced, family friendly.
Atmosphere: 5
Food: 5
Service: 5
Jorrey W
Tornado potato was massive, the food was really good, our server was very friendly and the whole place was huge. Super cool Casey's.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Jambalaya, Chicken Parmesan
David Piscopo
Decent hotel bar. Excellent Caesar (the drink). Decent burger. Very good friendly service.
My wife and I always have the Buffalo chicken as our go-to. Figured I would finally leave a review.Food (got Buffalo chicken strips, no slaw or blue cheese dressing)- chicken 8/10 - nice crispy breading and a decent portion- Buffalo sauce 10/10 - great tasting sauce- seasoned vegetables 2/10 - looks like they scraped leftovers off of someone’s plate. Wasn’t a good taste and a small portion.- fries 5/10 - fresh cut fries no salt or seasoning to them. Nothing special really I have had better and had worse.Service 4/10Normally service isn’t a big issue here besides the wait time. This time I called to order and the employee told me they would call me when it’s ready and then hung up. I have never had a take out order not give me an eta and call me when it’s ready. What if the person lived 10-15 minutes away the food would be cold by the time they got to the restaurant let alone home. I called back to ask what an eta is and I was told “in a little bit” after further discussion I was finally told 20-25 minutes. Upon arrival when the food was brought out I always check the order before leaving. The order was missing the seasoned vegetables as well as the extra Buffalo sauce for the chicken we ordered. The worker grabs the vegetables and forgets to get the sauce. Then the employee tells me that it’s in the containers even though I opened them infront of him to see there was only 1. After returning to the kitchen he comes out with a single side of barbecue sauce. Must be a new employee but if so I wouldn’t have them on a station by themself if they are not properly trained. Employee seemed nice it could have been an off night for him.
Atmosphere: 3
Food: 4
Service: 2
Rude staff, which turned us off to any future visits. Too bad because it’s a really nice place!
Atmosphere: 3
Food: 5
Service: 1
The buffalo chicken wrap is good, the pizza is ok. But the menu has changed and shrunk since last year and the chicken burger we went for was long gone. The fries are ok. The gravy is awful. The cost for what we received is too high. The service is friendly. Since we weren't happy with the choices on the new menu we won't be back.
Atmosphere: 3
Food: 4
Service: 3
Not a bad restaurant if you want a classic sit down dine-in experience. Our group must have gone during a busy time because the place was packed, luckily the host found room for us!The wait for drinks and food was a little long, though I can understand based on how busy it was.Food was reasonably good. I had a buffalo chicken wrap that I felt could have had a little something more? It was just a little plain for what you'd expect.Overall, I would say it was an 'okay' experience. I'd like to go back on a less busy night and try something different.
Atmosphere: 3
Food: 3
Service: 4
My husband and I went to Casey's for dinner and we both had spinach and artichokes deep that we shared and we both had the fish and chips for dinner. The appetizer arrived after our main dish no big deal but the fries were cold ish the coleslaw was mediocre and the fish alright I suppose however we both woke up not feeling well with soar stomach and throwing up. I believe we may have had food poisoning which made it a very long ride to go back home 31/2 hours away. Not cool and not a good experience for the first time going there even though the atmosphere seemed to be alright.
Atmosphere: 4
Food: 1
Service: 1
The food.was very good just one of the dinners was very late coming to the table not served with the others, thinking that it might have been forgotten to be entered or kitchen staff missed it. Waitress could of been a little more attentive. We will go back as this could of just been an off evening. Always have had good experiences here.
Atmosphere: 5
Food: 4
Service: 3
Not fantastic. Had cheeseburger & apple crumble dessert, which were ok. . Dessert overly sweet. Coughed up hair when I got home. So, kind of unpleasant.
Atmosphere: 3
Food: 3
Service: 3
I have eaten at Casey's in the Sault several times over the years. I have never had a terrible experience like I did last night. My daughter's pasta was overcooked to the point of being mush, my husband got less than a quarter cup of ground beef on his nachos for an additional charge of $5 on top of the $20 it already cost for a plate of chips with hardly any cheese, and my rotisserie chicken dinner consisted of a wing that still had the bones and cartilage from the breast being cut off and the smallest leg you ever saw, with dried out potatoes. Not only that, my daughter was served sour chocolate milk, and it took over an hour to get our food. We watched four other tables who arrived after us get served their food first. The waitress was unfriendly and unapologetic. Her supervisor presented us with a $15 dollar coupon in an attempt to make up for the disastrous experience... it didn't even come close. If this had been my first time eating there, I certainly would never go back. I might not anyway. Coming from Wawa, the opportunity to eat out in the city doesn't happen often. It was extremely disappointing.
Atmosphere: 5
Food: 1
Service: 2
I have eaten at Casey's in the Sault several times over the years. I have never had a terrible experience like I did last night. My daughter's pasta was overcooked to the point of being mush, my husband got less than a quarter cup of ground beef on his nachos for an additional charge of $5 on top of the $20 it already cost for a plate of chips with hardly any cheese, and my rotisserie chicken dinner consisted of a wing that still had the bones and cartilage from the breast being cut off and the smallest leg you ever saw, with dried out potatoes. Not only that, my daughter was served sour chocolate milk, and it took over an hour to get our food. We watched four other tables who arrived after us get served their food first. The waitress was unfriendly and unapologetic. Her supervisor presented us with a $15 dollar coupon in an attempt to make up for the disastrous experience... it didn't even come close. If this had been my first time eating there, I certainly would never go back. I might not anyway. Coming from Wawa, the opportunity to eat out in the city doesn't happen often. It was extremely disappointing.
Had dinner twice there in the past two weeks service and food was amazing; this morning went in to grab something quick and the server was rude to the chef (belittled him) and myself.. I was pretty stunned and chocked. Will not be going back next year on our travels.
Atmosphere: 3
Food: 3
Service: 3
Restaurantji Recommends
Came here a bunch of times and never had a bad experience. Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Sat for two hours without even being acknowledged, let alone being offered so much as a glass of water. Clearly not interested in serving paying customers. Luckily for us there is a Macdonalds across the street so we didn't starve.
Atmosphere: 1
Food: 1
Service: 1
Best Calamari ever, not the thin chewi stuff most restaurant chain sells. We got ribs, chicken, pizza and fish and chips, all super good. Ribs were juicer than Montana's, chicken was better than St Huberts. Super good service, Not over priced, family friendly.
Atmosphere: 5
Food: 5
Service: 5
Tornado potato was massive, the food was really good, our server was very friendly and the whole place was huge. Super cool Casey's.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Jambalaya, Chicken Parmesan
Decent hotel bar. Excellent Caesar (the drink). Decent burger. Very good friendly service.
Atmosphere: 4
Food: 4
Service: 5