Called to inquire about making a specific type of reservation for the following day. There was only one person who was there to help me. Unfortunately, she was in a meeting, but the person at the desk took a message and let me know that she would call me before she left for the day. I called back later, but she was already gone, and now I have no way of booking accommodations even elsewhere for what I needed, in time. I do understand everyone wants to go home at the end of their day, especially when they've been in meetings, but this is not good service. The least this hotel could do is ensure more than just one individual is able to accommodate customers. I'll be hard-pressed to recommend this hotel ever again to anyone who comes to visit us in the Soo.
Service: 1
Pierre Frappier
Could use an upgrade didn't have USB
Service: 4
Savasana King
I felt compelled to remove a previous positive review and write this one. I've stayed here 3-4 times per year for years and it's always been great. Now it is under new ownership and has been in constant decline. The "business centre" printer is down. Both hot tubs have not worked in over a month. The indoor pool is digustingly warm and the sauna sometimes works. The gym on the other hand is freezing and set below healthy guidelines. The housekeeping staff is great, but I'm not sure what the remaining staff there do.
Service: 1
Seth Hannah
Exactly what you paid for. Service was great, room was good for the price, and the location was right on our route through!The shower water pressure was a little light, which wasn't great, and the bathroom door kinda sucked but overall would go again!
Service: 5
Rose Regazzi
Stay here for business. The staff is super friendly. Location has oodles of restaurants surrounding it. Rooms are nice and very clean.
Service: 5
Colin Mac Neil
Had a a great stay here, outdoor hottub was nice to enjoy after a day of
Service: 5
Terrance Lewis
Second time staying here while traveling through. Comfortable beds and good breakfast. Thank you.
Service: 5
Andrew Ault
Great hotel stay. Some complained beds are lumpy but the conference facilities and amenities were perfect, and more than made up for it! Great hotel all around! :)
Service: 5
Tom MacKay
A nice resort. I stayed in a single queen room which was handicap accessible and I was told all the single queen rooms were like that. Weird, with the open shower. Otherwise, basic room, clean, not huge but enough. Outside of "downtown"
Service: 4
HOLTZ
Walkability: Fast food, Walmart, and other great restaurants in walking distance.Food & drinks: Restaurant in the same building, hot breakfast, served in the mornings and great coffee .
I have stayed at this location for approximately 60 nights in 2023 for business.The good: Clean hotel rooms, helpful staff. Lots of resources available for tourist sites and things to do.Not so good: The hotel location is awful. There were many vehicle break-ins and lots of theft in the parking lot. Lots of vehicles had items stolen. There is a fair amount of loitering and many characters walk through the parking lot during the night. The hotel does not have security, cameras were not visible/effective.Overall, a nice place to stay but be careful with your belongings. I hope that the hotel is able to implement some security measures to deal with the break-ins.Nearby activities: Skiing and hiking.Safety: There is a lack of safety/security measures in the parking lot.Food & drinks: Caseys, an excellent diner is attached to the hotel. Try the buffalo wrap and a Heineken beer, you won’t be disappointed.Noteworthy details: Pool/hot tub available.
Service: 4
T “Cheyenne” Smith
Hot tub is to die
Service: 4
Christopher Collins
Food & drinks: Great pub
Service: 5
Victor Mcleish
Rooms: Clean, large bathroom, large bathtub, comfortable.
Called to inquire about making a specific type of reservation for the following day. There was only one person who was there to help me. Unfortunately, she was in a meeting, but the person at the desk took a message and let me know that she would call me before she left for the day. I called back later, but she was already gone, and now I have no way of booking accommodations even elsewhere for what I needed, in time. I do understand everyone wants to go home at the end of their day, especially when they've been in meetings, but this is not good service. The least this hotel could do is ensure more than just one individual is able to accommodate customers. I'll be hard-pressed to recommend this hotel ever again to anyone who comes to visit us in the Soo.
Service: 1
Could use an upgrade didn't have USB
Service: 4
I felt compelled to remove a previous positive review and write this one. I've stayed here 3-4 times per year for years and it's always been great. Now it is under new ownership and has been in constant decline. The "business centre" printer is down. Both hot tubs have not worked in over a month. The indoor pool is digustingly warm and the sauna sometimes works. The gym on the other hand is freezing and set below healthy guidelines. The housekeeping staff is great, but I'm not sure what the remaining staff there do.
Service: 1
Exactly what you paid for. Service was great, room was good for the price, and the location was right on our route through!The shower water pressure was a little light, which wasn't great, and the bathroom door kinda sucked but overall would go again!
Service: 5
Stay here for business. The staff is super friendly. Location has oodles of restaurants surrounding it. Rooms are nice and very clean.
Service: 5
Had a a great stay here, outdoor hottub was nice to enjoy after a day of
Service: 5
Second time staying here while traveling through. Comfortable beds and good breakfast. Thank you.
Service: 5
Great hotel stay. Some complained beds are lumpy but the conference facilities and amenities were perfect, and more than made up for it! Great hotel all around! :)
Service: 5
A nice resort. I stayed in a single queen room which was handicap accessible and I was told all the single queen rooms were like that. Weird, with the open shower. Otherwise, basic room, clean, not huge but enough. Outside of "downtown"
Service: 4
Walkability: Fast food, Walmart, and other great restaurants in walking distance.Food & drinks: Restaurant in the same building, hot breakfast, served in the mornings and great coffee .
Service: 5
Restaurantji Recommends
I have stayed at this location for approximately 60 nights in 2023 for business.The good: Clean hotel rooms, helpful staff. Lots of resources available for tourist sites and things to do.Not so good: The hotel location is awful. There were many vehicle break-ins and lots of theft in the parking lot. Lots of vehicles had items stolen. There is a fair amount of loitering and many characters walk through the parking lot during the night. The hotel does not have security, cameras were not visible/effective.Overall, a nice place to stay but be careful with your belongings. I hope that the hotel is able to implement some security measures to deal with the break-ins.Nearby activities: Skiing and hiking.Safety: There is a lack of safety/security measures in the parking lot.Food & drinks: Caseys, an excellent diner is attached to the hotel. Try the buffalo wrap and a Heineken beer, you won’t be disappointed.Noteworthy details: Pool/hot tub available.
Service: 4
Hot tub is to die
Service: 4
Food & drinks: Great pub
Service: 5
Rooms: Clean, large bathroom, large bathtub, comfortable.
Service: 4
Clean, fun for the kids. Restaurant attached for
Service: 5