Tables are messy and sticky not feel better to dine in. I ordered for 4 burger and onion rings, both has a bad smell and the tast is disgusting because of old oil
Crystal Lynn
The most disgusting experience ive ever had at a fast food restaurant. The washrooms were covered in urine and fecal matter, and i ended up getting a strangers urine on my hand trying to exit the bathroom to tell staff. Upon telling staff they didn’t allow me to use another washroom, they didn’t go to clean OR close the bathroom, and they didn’t even apologize for exposing me to a biohazard
Storm Cherry
(Didnt happen today, but was sometime this week) Food was great, layout of restaurant was great, I like the hand washing sinks; and we were served quickly and well by nice people! -Only, thing I wished was the tables and chairs were wiped down after every customers, as I had to grab a wet paper towel to clean it before I sat down, and every other spot was the same - they were covered in crumbs, dried pop streaks, and what have you; as well there was still garbage and food on the floor around said tables for people to step in. Other than that, I'd still return for delicious food ~
Lucy Zhou
This A\\u0026W location is clean and the workers are friendly. They do well in food preparation and are aware of sanitation. The food is satisfactory and they do well. Only prevention of 5 stars is due to the occasional lack of sufficient customer service skills that I notice.
Robert Donnelly
Never again. They don't wash hands (or do any sanitary measures) after taking orders at the register. Eating at a restaurant where hand washing is not the norm, especially if they're both at the register and making food.... you're risking getting people sick. I came in on Monday, March 13, 2022, around 11:30am and ordered 2x Momma burgers. When I complained, they apologized but no replacement or refund offered. I was told they can't wear gloves (melting) but no explanation for the no hand wash. It's a shame because I had always thought this fast food restaurant was set apart from the ones in the area. Eglinton and Danforth often have people in poverty and substance abuse issues out front. In the past, I found the food prep and sanitation to be top notch. Perhaps new management or a shift away from good food handling. $12.00 I won't get back, told them to give it to one of the people in need that always come in, especially since I wasn't getting a refund. I would have happily taken a replacement BTW, just with washed hands. I will not be going back. I will be advising others to do the same. It's a shame to see a good restaurant go down the tube.
Astrid Diakos
Clean and well managed location. Food is consistently good quality. Service can be slow at times, and price slightly high for fast food. Recommend using coupons when going to A\\u0026W in order to bring prices more in line with what’s on offer. Usually flyer coupons are sent out to people living near location. At times some of the clientele can be sketchy at the location. Staff might consider ways to deal with rowdy customers in a proactive manner.
A W
Crowded, but for good reason. They should clone these staff, they handled a huge rush while I was sorting out my Uber pick up order, like it was their mid-
chaitra
Frrrrrriiiiieeeesss !!! ??The best of all fries ? and of course their burger always best !! Don’t wait just go grab it !!!
Nicolette Bryan
Dear UberEats, ☆ THIS Au0026W LOCATION IS WORTHY! ☆ The REAL "takeaway" from this delicious MAMA burger, is the "Have a Good Day :)" greeting I received for order D4289-UB! (See attached photo! ?)
Asef Kabir
This place used to be good but recently the quality of customer service has deteriorated significantly. The washroom remains locked all the time and customers have to ask for access. Also, cashiers don't know how to behave well with customers, and they look at you unprofessionally. They don't respond pleasantly when someone is asking for help.
I felt gross seeing the staff making my burgers with his bare hands! Is this your standard of practice? Coz what I know it’s a must that they should have at least wear plastic gloves when preparing ready to eat foods. This is my first time seeing crews doing ready to eat foods with their bare hands ?
Go Ninja
Unacceptable. The gentleman was handling money and was also helping to prepare the sandwiches. This is a big sanitary issue. Mama burger is so bad and the patty is very dry. The BLT chicken is ok. Just a waste of money.
Orin Monize
Super slow service. Standing in line while there's no lineup yet they are filling online orders and staff moved slow as if they are dead. They need to drink some coffee. Very disappointing
Anu Brar
Overall experience was nice there was decent cleaning and the service was quite fast. The food we got served was also clean and nicely packed. The only problem was their ketup for customers needed refill and there were some garbage left by customers on few tables which needed clearing.
Roc Nav
The team at this location worked so hard, since it was a busy day to raise money for MS (a great cause). They had an organized way to get orders taken and food out fresh, while remaining patient and friendly throughout the rush. Vignesh, Saif, Esther and Simmarjot were exceptional today!
Tables are messy and sticky not feel better to dine in. I ordered for 4 burger and onion rings, both has a bad smell and the tast is disgusting because of old oil
The most disgusting experience ive ever had at a fast food restaurant. The washrooms were covered in urine and fecal matter, and i ended up getting a strangers urine on my hand trying to exit the bathroom to tell staff. Upon telling staff they didn’t allow me to use another washroom, they didn’t go to clean OR close the bathroom, and they didn’t even apologize for exposing me to a biohazard
(Didnt happen today, but was sometime this week) Food was great, layout of restaurant was great, I like the hand washing sinks; and we were served quickly and well by nice people! -Only, thing I wished was the tables and chairs were wiped down after every customers, as I had to grab a wet paper towel to clean it before I sat down, and every other spot was the same - they were covered in crumbs, dried pop streaks, and what have you; as well there was still garbage and food on the floor around said tables for people to step in. Other than that, I'd still return for delicious food ~
This A\\u0026W location is clean and the workers are friendly. They do well in food preparation and are aware of sanitation. The food is satisfactory and they do well. Only prevention of 5 stars is due to the occasional lack of sufficient customer service skills that I notice.
Never again. They don't wash hands (or do any sanitary measures) after taking orders at the register. Eating at a restaurant where hand washing is not the norm, especially if they're both at the register and making food.... you're risking getting people sick. I came in on Monday, March 13, 2022, around 11:30am and ordered 2x Momma burgers. When I complained, they apologized but no replacement or refund offered. I was told they can't wear gloves (melting) but no explanation for the no hand wash. It's a shame because I had always thought this fast food restaurant was set apart from the ones in the area. Eglinton and Danforth often have people in poverty and substance abuse issues out front. In the past, I found the food prep and sanitation to be top notch. Perhaps new management or a shift away from good food handling. $12.00 I won't get back, told them to give it to one of the people in need that always come in, especially since I wasn't getting a refund. I would have happily taken a replacement BTW, just with washed hands. I will not be going back. I will be advising others to do the same. It's a shame to see a good restaurant go down the tube.
Clean and well managed location. Food is consistently good quality. Service can be slow at times, and price slightly high for fast food. Recommend using coupons when going to A\\u0026W in order to bring prices more in line with what’s on offer. Usually flyer coupons are sent out to people living near location. At times some of the clientele can be sketchy at the location. Staff might consider ways to deal with rowdy customers in a proactive manner.
Crowded, but for good reason. They should clone these staff, they handled a huge rush while I was sorting out my Uber pick up order, like it was their mid-
Frrrrrriiiiieeeesss !!! ??The best of all fries ? and of course their burger always best !! Don’t wait just go grab it !!!
Dear UberEats, ☆ THIS Au0026W LOCATION IS WORTHY! ☆ The REAL "takeaway" from this delicious MAMA burger, is the "Have a Good Day :)" greeting I received for order D4289-UB! (See attached photo! ?)
This place used to be good but recently the quality of customer service has deteriorated significantly. The washroom remains locked all the time and customers have to ask for access. Also, cashiers don't know how to behave well with customers, and they look at you unprofessionally. They don't respond pleasantly when someone is asking for help.
Restaurantji Recommends
I felt gross seeing the staff making my burgers with his bare hands! Is this your standard of practice? Coz what I know it’s a must that they should have at least wear plastic gloves when preparing ready to eat foods. This is my first time seeing crews doing ready to eat foods with their bare hands ?
Unacceptable. The gentleman was handling money and was also helping to prepare the sandwiches. This is a big sanitary issue. Mama burger is so bad and the patty is very dry. The BLT chicken is ok. Just a waste of money.
Super slow service. Standing in line while there's no lineup yet they are filling online orders and staff moved slow as if they are dead. They need to drink some coffee. Very disappointing
Overall experience was nice there was decent cleaning and the service was quite fast. The food we got served was also clean and nicely packed. The only problem was their ketup for customers needed refill and there were some garbage left by customers on few tables which needed clearing.
The team at this location worked so hard, since it was a busy day to raise money for MS (a great cause). They had an organized way to get orders taken and food out fresh, while remaining patient and friendly throughout the rush. Vignesh, Saif, Esther and Simmarjot were exceptional today!