BE AWARE :This is the only Tim Hortons that I know that doesn’t recognized the Tim Hortons Loyalty Rewards Program. You can’t collect, redeem and partake any of Tim Hortons promotions. It’s so disappointing.St. Mike’s Hospital which is affiliated to Providence Hospital has 2 onsite Tim Hortons, and they participate the Loyalty Program. Not this place. That means you can’t use the Scan and Pay feature of the Tim Hortons APP.The kicker is, I paid with a credit card and asked for a receipt. Well, it seemed it was an inconvenience to the employee.This Tim Hortons location has a limited menu. Once they ran out of the hot items for the day, you are out of luck. They only serve hot breakfast sandwiches, so plan wisely like eating before or after visiting Providence. Basically it’s a place to grab your drinks, donuts and cookies.This is a chain of Tim Hortons, but it sells food items that are not available in any other franchises like refrigerated cold sandwiches in clear containers and single serving ice cream cones and bars.It’s located right at the entrance across Providence’s Admission Office.Note: There is NO drive thru available at this site.No washrooms at this Tim Hortons either, luckily one can use Providence’s washrooms located nearby behind the circular concierge front desk.Since Providence is a hospital, face masks and hand sanitizer is available at the entrance.DEAR Tim Hortons:The patients at Providence, they wear hospital gowns without pockets. That means their wallets are at home. They do have their cell phones to communicate with their loved ones and to use for entertainment since their in-room TV is expensive to rent and they use Providence’s wi-fi. So how can they buy anything from you, once they are strong enough to visit you, when you don’t recognize the Tim Hortons APP? Where do they keep their gift card?Parking: This is a paid parking plot. This Tim Hortons serves the Providence’s employees, patients and their visitors.Wheelchair accessibility: This is a hospital so accessibility is top priority. One can rent a blue wheelchair right at the main entrance like a grocery cart.
Atmosphere: 4
Food: 4
Service: 3
Khushi Diwan
Worst tim Hortons i have ever visited the customer service is so poor. They saw the customer and start making faces. I asked for a sleeve for my icecap but first she ignored me and when i asked again she said you didn’t even bought a hot drink how come she said that! (Neela)the senseless manager she was so rude to me ! The owner of this tim should take some action regarding the manager’s behaviour.
Atmosphere: 1
Food: 1
Service: 1
Robert Lowe
Terrible Tim's barely has anything a typical tims
Atmosphere: 1
Food: 1
Service: 2
Creepy Ghoul
I've lived in Toronto/Scarborough/East York my entire life (48 years). I have yet to experience a Tim Hortons that I would without hesitation keep returning too.The kind of staff you see in all the Tim Hortons commercials is FAR from what you will experience in any store in this city - I don't know about any other parts of Canada how it is though.So great location for this new one at the corner of Pharmacy & St Clair, small but very nice looking inside and out. You walk in, there is no vibe, there is very poor energy within and throughout. At lease have CP24 on a screen or some music playing - (it's a coffee shop!)The less than a handful of times I've been in has just been an uncomfortable experience. For example this morning: I walk in to a line up of about 7 people / 2 were already waiting on their order - and only 2 staff members behind the counter?!?!??? For a morning rush?! SERIOUSLY??The worst part was that the English/understanding from one of the staff members was not quite up to speed as if they had just woken up or something.My order was quite simple - a medium double double, a bagel BELT and a box of 6 donuts. The coffee was correct, the BELT was on point, but pulling my donut order was a mess. He just could not get it correct and was all confused with the count as was I. The lady had to step in very aggressively in manner and tone and complete the order. Even I was a tad confused at what and how many he had placed in the box - so I just kindly agreed to what kind of donuts and how many the lady confirmed as the line up was growing and I just wanted to get out in embarrassment for them and myself.I left the store feeling quite uneasy about my overall experience. When I got home, I opened the box of donuts - and of course it was wrong.Parking: Plenty of parking as it is in mini strip plaza.
Chloe Mitchell
Orders are slow as hell in this location, and the manager is too blind to see it.
Candice Lee
Bad service. Orders aren't made in time and is just a waste of food at the end of the day.
Mei Chang
Needs really major improvements in getting orders done faster.
Dipesh Thalang
Very bad customer services very rude they should work in warehouse.
Edward Yang
Bad experience, Staff are very rude and have no manners, nor the patience to take orders.
Shree
I am not sure how this Tim Hortons has these many reviews as it is a new Timmis recently opened. I was happy in the beginning thinking that we got a a Timmis that's close to my home but am disappointed now because of the bad service. People working there seem like they don't like to work and more over, in this pandemic, they tried to use side by side cash counters at a time by violating the social distancing rule. No politeness while talking to the customers. It seemed like the staff is not at all trained on how to talk/welcome customers. Will be going to McD close by from now on.
This place always has slow service. I don't recommend.
Layla Mccoy
Hate this location. The staff are very mean and don't do their jobs quickly.
Connor Newman
Not the best location. Rude staff are a common thing here.
zainab haidari
I had a very bad experience the ladies are very rude and nothings fresh when I asked why shes so rude she yelled you cant get me fired and i work here dont recommend this place very bad customer service.
Zachary Wright
Worst customer service. Ordered for here and wasn't given a tray for my large plate of food. 1 star.
BE AWARE :This is the only Tim Hortons that I know that doesn’t recognized the Tim Hortons Loyalty Rewards Program. You can’t collect, redeem and partake any of Tim Hortons promotions. It’s so disappointing.St. Mike’s Hospital which is affiliated to Providence Hospital has 2 onsite Tim Hortons, and they participate the Loyalty Program. Not this place. That means you can’t use the Scan and Pay feature of the Tim Hortons APP.The kicker is, I paid with a credit card and asked for a receipt. Well, it seemed it was an inconvenience to the employee.This Tim Hortons location has a limited menu. Once they ran out of the hot items for the day, you are out of luck. They only serve hot breakfast sandwiches, so plan wisely like eating before or after visiting Providence. Basically it’s a place to grab your drinks, donuts and cookies.This is a chain of Tim Hortons, but it sells food items that are not available in any other franchises like refrigerated cold sandwiches in clear containers and single serving ice cream cones and bars.It’s located right at the entrance across Providence’s Admission Office.Note: There is NO drive thru available at this site.No washrooms at this Tim Hortons either, luckily one can use Providence’s washrooms located nearby behind the circular concierge front desk.Since Providence is a hospital, face masks and hand sanitizer is available at the entrance.DEAR Tim Hortons:The patients at Providence, they wear hospital gowns without pockets. That means their wallets are at home. They do have their cell phones to communicate with their loved ones and to use for entertainment since their in-room TV is expensive to rent and they use Providence’s wi-fi. So how can they buy anything from you, once they are strong enough to visit you, when you don’t recognize the Tim Hortons APP? Where do they keep their gift card?Parking: This is a paid parking plot. This Tim Hortons serves the Providence’s employees, patients and their visitors.Wheelchair accessibility: This is a hospital so accessibility is top priority. One can rent a blue wheelchair right at the main entrance like a grocery cart.
Atmosphere: 4
Food: 4
Service: 3
Worst tim Hortons i have ever visited the customer service is so poor. They saw the customer and start making faces. I asked for a sleeve for my icecap but first she ignored me and when i asked again she said you didn’t even bought a hot drink how come she said that! (Neela)the senseless manager she was so rude to me ! The owner of this tim should take some action regarding the manager’s behaviour.
Atmosphere: 1
Food: 1
Service: 1
Terrible Tim's barely has anything a typical tims
Atmosphere: 1
Food: 1
Service: 2
I've lived in Toronto/Scarborough/East York my entire life (48 years). I have yet to experience a Tim Hortons that I would without hesitation keep returning too.The kind of staff you see in all the Tim Hortons commercials is FAR from what you will experience in any store in this city - I don't know about any other parts of Canada how it is though.So great location for this new one at the corner of Pharmacy & St Clair, small but very nice looking inside and out. You walk in, there is no vibe, there is very poor energy within and throughout. At lease have CP24 on a screen or some music playing - (it's a coffee shop!)The less than a handful of times I've been in has just been an uncomfortable experience. For example this morning: I walk in to a line up of about 7 people / 2 were already waiting on their order - and only 2 staff members behind the counter?!?!??? For a morning rush?! SERIOUSLY??The worst part was that the English/understanding from one of the staff members was not quite up to speed as if they had just woken up or something.My order was quite simple - a medium double double, a bagel BELT and a box of 6 donuts. The coffee was correct, the BELT was on point, but pulling my donut order was a mess. He just could not get it correct and was all confused with the count as was I. The lady had to step in very aggressively in manner and tone and complete the order. Even I was a tad confused at what and how many he had placed in the box - so I just kindly agreed to what kind of donuts and how many the lady confirmed as the line up was growing and I just wanted to get out in embarrassment for them and myself.I left the store feeling quite uneasy about my overall experience. When I got home, I opened the box of donuts - and of course it was wrong.Parking: Plenty of parking as it is in mini strip plaza.
Orders are slow as hell in this location, and the manager is too blind to see it.
Bad service. Orders aren't made in time and is just a waste of food at the end of the day.
Needs really major improvements in getting orders done faster.
Very bad customer services very rude they should work in warehouse.
Bad experience, Staff are very rude and have no manners, nor the patience to take orders.
I am not sure how this Tim Hortons has these many reviews as it is a new Timmis recently opened. I was happy in the beginning thinking that we got a a Timmis that's close to my home but am disappointed now because of the bad service. People working there seem like they don't like to work and more over, in this pandemic, they tried to use side by side cash counters at a time by violating the social distancing rule. No politeness while talking to the customers. It seemed like the staff is not at all trained on how to talk/welcome customers. Will be going to McD close by from now on.
Restaurantji Recommends
This place always has slow service. I don't recommend.
Hate this location. The staff are very mean and don't do their jobs quickly.
Not the best location. Rude staff are a common thing here.
I had a very bad experience the ladies are very rude and nothings fresh when I asked why shes so rude she yelled you cant get me fired and i work here dont recommend this place very bad customer service.
Worst customer service. Ordered for here and wasn't given a tray for my large plate of food. 1 star.