Amazing Staff and Great Subs!!! The young man brought mine and my hubby’s food right to us! Definitely not what you expect from a sub shop! Will be coming here with my gal pals soon!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: New York Steamer, Smokehouse Beef & Cheddar Brisket
Narutosheng
Fairly expensive for a fast food meal but food is good
Atmosphere: 5
Food: 4
Service: 5
Simon Khanna
Crescent and substantial subs
Atmosphere: 5
Food: 5
Service: 5
Anita Lyn
Very slow workers not very pleasant
Atmosphere: 1
Food: 1
Service: 1
Lynn Diebold
Always enjoy their tasty awesome. Enjoyed thoroughly ?
Atmosphere: 5
Food: 5
Service: 5
Darrell McDougall
If you love a good sub, then this is the place to go. If you love a cheap meal, then it's maybe not for you. I think for the quality of the food the price is ok. There is not another sub shop in KW that I know of that even comes close to making subs as good as firehouse subs. I can only justify going here a handful of times per year, but it is a great treat.
Atmosphere: 5
Food: 5
Service: 5
Danny Graf-Martin
Always a great sub!!
Food: 5
Service: 5
Matthew Hillman
Very slow service at the Waterloo location. No spoons for soup, sandwich not hot/warm like Kitchener, Boardwalk and Cambridge. Staff not friendly and welcoming. We will NOT be visiting this location again.
Wait time is terrible! I could have gone to a sit down restaurant and eaten in the time I’ve been sitting here waiting for 2 medium subs. There’s still a couple people who were here when we came in waiting for theirs also. Should not have to wait over 30 min for a sandwich.
Atmosphere: 3
Food: 3
Service: 2
Andrew Dishman
Second bad review for this place . Never had any issues with this place until the last two visits. Last time it was at lunch and they were already out of over half their meat and was told we could only order about 2-3 subs from the menu. This visit we were told 30 minute wait on a sub because they were doing a big pick up order or something of that nature. When does large pick up orders take priority over walk in customers? Either way they should be staffed accordingly to take orders from both and if pick orders are too big and on short notice that it affects their walk in service they should refuse and prioritize walk ins. Also, I notice how all the bad reviews of this place is saying the same thing and the owner replies that they are sorry but does nothing to improve the situation since it keeps happening. Why reply and say sorry to a negative review if you don't do anything to improve your service?
Atmosphere: 2
Service: 1
Aaron Doherty
Yeah, the sub is 10x better than Subway or Mr. Sub. It was also $20 for just a sandwich. Great tasting sandwich, but $20 for a sub made by teenagers is hard to justify. The speed is slow as hell too, making me think I could have bought the ingredients at the Sobeys, drove home and prepared my own sandwich (same ingredients) in comparable time.
Atmosphere: 2
Food: 4
Service: 1
Shelley Morrison
I loved the 'll' deal for having 2 ls in your name get a free sub. So delicious, bun was so fresh!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Hook & Ladder
Scott Weir
It’s shocking how filthy this place is. Bathrooms clearly haven’t been looked after in days, the floors in the main area are littered with crumbs and food - tables are not wiped - etc won’t be back to this
Great Sandwich! Really tasty and super nice staff! That Jaymin guy helped me out and gave me a tour of the menu! I’ll be back soon!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Smokehouse Beef & Cheddar Brisket
Amazing Staff and Great Subs!!! The young man brought mine and my hubby’s food right to us! Definitely not what you expect from a sub shop! Will be coming here with my gal pals soon!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: New York Steamer, Smokehouse Beef & Cheddar Brisket
Fairly expensive for a fast food meal but food is good
Atmosphere: 5
Food: 4
Service: 5
Crescent and substantial subs
Atmosphere: 5
Food: 5
Service: 5
Very slow workers not very pleasant
Atmosphere: 1
Food: 1
Service: 1
Always enjoy their tasty awesome. Enjoyed thoroughly ?
Atmosphere: 5
Food: 5
Service: 5
If you love a good sub, then this is the place to go. If you love a cheap meal, then it's maybe not for you. I think for the quality of the food the price is ok. There is not another sub shop in KW that I know of that even comes close to making subs as good as firehouse subs. I can only justify going here a handful of times per year, but it is a great treat.
Atmosphere: 5
Food: 5
Service: 5
Always a great sub!!
Food: 5
Service: 5
Very slow service at the Waterloo location. No spoons for soup, sandwich not hot/warm like Kitchener, Boardwalk and Cambridge. Staff not friendly and welcoming. We will NOT be visiting this location again.
Atmosphere: 4
Food: 2
Service: 1
Always so great! Firehouse is the
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Wait time is terrible! I could have gone to a sit down restaurant and eaten in the time I’ve been sitting here waiting for 2 medium subs. There’s still a couple people who were here when we came in waiting for theirs also. Should not have to wait over 30 min for a sandwich.
Atmosphere: 3
Food: 3
Service: 2
Second bad review for this place . Never had any issues with this place until the last two visits. Last time it was at lunch and they were already out of over half their meat and was told we could only order about 2-3 subs from the menu. This visit we were told 30 minute wait on a sub because they were doing a big pick up order or something of that nature. When does large pick up orders take priority over walk in customers? Either way they should be staffed accordingly to take orders from both and if pick orders are too big and on short notice that it affects their walk in service they should refuse and prioritize walk ins. Also, I notice how all the bad reviews of this place is saying the same thing and the owner replies that they are sorry but does nothing to improve the situation since it keeps happening. Why reply and say sorry to a negative review if you don't do anything to improve your service?
Atmosphere: 2
Service: 1
Yeah, the sub is 10x better than Subway or Mr. Sub. It was also $20 for just a sandwich. Great tasting sandwich, but $20 for a sub made by teenagers is hard to justify. The speed is slow as hell too, making me think I could have bought the ingredients at the Sobeys, drove home and prepared my own sandwich (same ingredients) in comparable time.
Atmosphere: 2
Food: 4
Service: 1
I loved the 'll' deal for having 2 ls in your name get a free sub. So delicious, bun was so fresh!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Hook & Ladder
It’s shocking how filthy this place is. Bathrooms clearly haven’t been looked after in days, the floors in the main area are littered with crumbs and food - tables are not wiped - etc won’t be back to this
Atmosphere: 1
Food: 4
Service: 2