I recently ordered lunch and dinner using an online app. I ordered subs to a store in Ajax, but the app defaulted back to my preferred store in Whitby. When I called the store to rectify the mistake, the person I spoke to was rude and blamed me for not knowing how to use the app. I was instructed to contact Subway's head office, so I reached out to them through their website. Subsequently, I received an email from the owner of the Whitby store, who also blamed me for the error and did nothing to resolve the situation. I feel that this location does not value their customers and I do not recommend shopping there.
Atmosphere: 1
Food: 1
Service: 1
Kristin Weishar
Gada and Mary are phenomenal people, hard workers and really get to know you. They are why i always come back to this location.
Atmosphere: 5
Food: 5
Service: 5
Jasmeen kaur
This place is amazing staff is very respectful and customer satisfaction is their main priority .They are too good at teamwork ,must visit…
Atmosphere: 5
Food: 5
Service: 5
J Barikzai
Just very dirty place, not sure how the Subway head office lets them get away with that but trust me when I tell you its a disgusting dirty place.
Atmosphere: 1
Food: 1
Service: 1
Trevor Lamanna
We like to go when Eman is working because she is the best, she always strikes up a nice conversation and makes us great food!
Atmosphere: 5
Food: 5
Service: 5
jon bob
Very nice customer service Eman thank you for your help as always !!!!!!
Christopher Baran
They consistently close before the posted time they are supposed to on both the website and the sign on the door.
Atmosphere: 1
Food: 3
Service: 1
Aiden Lee
Nice and clean interior with helpful and cheery staff,would come here
Atmosphere: 5
Food: 5
Service: 5
Sanera I
The staff aren’t welcoming at all, they have a rude attitude when they’re taking your order not sure if they’re just racist or that’s just their behaviour. Won’t be coming here again.
Atmosphere: 1
Service: 1
Iman Patel
Best service ever from any other subway. Gheshny was an impeccable lady that got out her way to help and provided amazing customer service on Saturday. She deserves a raise!!!!
I just had a sandwich and it was the best. The way i got served was 10/10.
Atmosphere: 5
Food: 5
Service: 5
claire tyson
my sandwich was over loaded with sauce, many things i never ordered on my sandwich was on it. must retrain staff as they clearly don’t know how to do their
Food: 1
Ayaan Syed
Was there this Monday, good food, clean place, great service by one of the employees, Arhum was his name I think. Cool Guy
Jason Mulligan
Wonderful service and typical subway food! Great place!
Elias Basara
The staff doesn't smile. The lady in the hijab seems annoyed that she works here? Expected better service. Won't come here again.
I recently ordered lunch and dinner using an online app. I ordered subs to a store in Ajax, but the app defaulted back to my preferred store in Whitby. When I called the store to rectify the mistake, the person I spoke to was rude and blamed me for not knowing how to use the app. I was instructed to contact Subway's head office, so I reached out to them through their website. Subsequently, I received an email from the owner of the Whitby store, who also blamed me for the error and did nothing to resolve the situation. I feel that this location does not value their customers and I do not recommend shopping there.
Atmosphere: 1
Food: 1
Service: 1
Gada and Mary are phenomenal people, hard workers and really get to know you. They are why i always come back to this location.
Atmosphere: 5
Food: 5
Service: 5
This place is amazing staff is very respectful and customer satisfaction is their main priority .They are too good at teamwork ,must visit…
Atmosphere: 5
Food: 5
Service: 5
Just very dirty place, not sure how the Subway head office lets them get away with that but trust me when I tell you its a disgusting dirty place.
Atmosphere: 1
Food: 1
Service: 1
We like to go when Eman is working because she is the best, she always strikes up a nice conversation and makes us great food!
Atmosphere: 5
Food: 5
Service: 5
Very nice customer service Eman thank you for your help as always !!!!!!
They consistently close before the posted time they are supposed to on both the website and the sign on the door.
Atmosphere: 1
Food: 3
Service: 1
Nice and clean interior with helpful and cheery staff,would come here
Atmosphere: 5
Food: 5
Service: 5
The staff aren’t welcoming at all, they have a rude attitude when they’re taking your order not sure if they’re just racist or that’s just their behaviour. Won’t be coming here again.
Atmosphere: 1
Service: 1
Best service ever from any other subway. Gheshny was an impeccable lady that got out her way to help and provided amazing customer service on Saturday. She deserves a raise!!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Veggie Delite
Restaurantji Recommends
I just had a sandwich and it was the best. The way i got served was 10/10.
Atmosphere: 5
Food: 5
Service: 5
my sandwich was over loaded with sauce, many things i never ordered on my sandwich was on it. must retrain staff as they clearly don’t know how to do their
Food: 1
Was there this Monday, good food, clean place, great service by one of the employees, Arhum was his name I think. Cool Guy
Wonderful service and typical subway food! Great place!
The staff doesn't smile. The lady in the hijab seems annoyed that she works here? Expected better service. Won't come here again.