Bad customer service. Waited at the window for 15 minutes for an order that was sitting at the window. 3 people came up to the window made eye contact but walked away. When I did get the food... half my order was missing. For as much as you charge you would think I would get at least the right things.
Food: 1
Service: 1
Nicki Goettl
This will be my last trip to this chipotle, which is a shame because I like the franchise and was so excited when one opened in Albany. I order the same burrito bowl everytime either online or in the store and it always tastes WILDLY different. Sometimes they go very heavy on the citrus, sometimes the rice is undercooked, sometimes the chicken is burnt or the steak doesn't have the fat rendered. Today's was a common one, where something is ridiculously over salted to the point it is not edible.The people are nice and the service is efficient... But the inconsistency in the food and the fact that almost every dish I order has a major fail is the reason I am giving up on this location.
Atmosphere: 3
Food: 2
Service: 4
Lionisia
The meat has been lukewarm the few times I've been there. The whole restaurant was dirty, my best guess was due to understaffing. I would still recommend it as it is not always dirty and they have good options to eat.Vegetarian options: Rice, beans, salsa options, lettuce.
Atmosphere: 2
Food: 3
Service: 3
Recommended dishes: Burrito Bowls
Melissa McGee
Ordered a bowl with extra veges. Bowl came with zero veges. Couldnt go back as I went through the drive up on my lunch break. Couldn’t call as all calls go to centralized automated machine. They gave me a free drink which expired in a week.
Atmosphere: 1
Food: 2
Service: 4
Bailey
DO NOT ONLINE ORDER.I ordered a bowl, ans because I saw the reviews I checked my bowl before driving away. My bowl was not full at all. I asked a question about portion sizes, the girl just rudely said she would make a new one. But she put even less in the remade bowl.EDIT: When I contacted chipotle support like they suggested. They did nothing. Not even worth the money or gas.
Atmosphere: 1
Food: 1
Service: 1
William King
MY second time.Bowl ened up 18.00 terrible.They ask if you you want it and don't tell cost.Today taco , it was cold and not all stuff they say you get on it.I am not happy.Sorry for people that work there to see us mad at this.
Recommended dishes: Side of Guacamole
Ken Saylor
Who doesn't love Chipotle. Good simple solid menu .
Atmosphere: 5
Food: 5
Service: 5
Ryan Claunch
I go to chipotle fairly often and it’s been amazing since they started selling bbq. Keep up the good work! Best Mac n cheese and pulled pork!
Atmosphere: 5
Food: 5
Service: 5
Jo Jo Finch
This Albany location is the worst Chipotle ever! I was so excited to have a Chipotle close but…. Small portions even with cheap rice that is never fully cooked
So if you run out of cheese please don't offer queso instead and then charge extra. When you tell a customer you don't have cheese after starting their order, don't tell them they have to pay because you already started their order. Pay attention to cross contamination. People's allergies are real, and sometimes deadly. Last but not least don't be rude! It is never okay to be condescending for no reason. If I'm understanding about not getting cheese, because your manager can't stay on top of ordering supplies, then know that I am on your side.
Atmosphere: 1
Food: 1
Service: 1
s j
Very disappointed this visit. Hopefully next time will be better. Usually get much better service.
Atmosphere: 4
Food: 4
Service: 1
Recommended dishes: Burrito Bowls
Deborah Kontra
This is the second time I've visited. Both times the food line and back table had food everywhere. I asked them to clean up the line before serving me. The server used a paper towel, and did not know where the bleach rag was, which is supposed to be used for cleaning.The manager pointed out that the bleach bucket and towel was less than 2 feet from him. I love the restaurant in Corvallis. But in Albany, the workers seem to be very young and untrained about cleanliness. I hope it improves..
eric J. wilkinson
The absolute worst Chipotle I have ever had the misfortune of walking into. The dining room and kitchen were filthy and disgusting. They told me they were out of cheese only after ordering an item that could not be made without it. No substution, discount or remedies were offered and I was not allowed to leave without paying for what they had already started making. Had I known they were out of cheese I would have left to find something else. Although rude, I realize the staff are overworked, underpaid and this is a managerial issue. This is the last time we will be going to Chipotle as the last time I gave this establishment a chance over a year ago, I became violently ill with food poisoning.
Atmosphere: 1
Food: 1
Service: 1
colin lyday
This is one of the worst food places to eat in lebanon the staff are very inexperienced barley look old enough to drive except a few good staff
Great place to eat! Amazing food!
Atmosphere: 5
Food: 5
Service: 5
Bad customer service. Waited at the window for 15 minutes for an order that was sitting at the window. 3 people came up to the window made eye contact but walked away. When I did get the food... half my order was missing. For as much as you charge you would think I would get at least the right things.
Food: 1
Service: 1
This will be my last trip to this chipotle, which is a shame because I like the franchise and was so excited when one opened in Albany. I order the same burrito bowl everytime either online or in the store and it always tastes WILDLY different. Sometimes they go very heavy on the citrus, sometimes the rice is undercooked, sometimes the chicken is burnt or the steak doesn't have the fat rendered. Today's was a common one, where something is ridiculously over salted to the point it is not edible.The people are nice and the service is efficient... But the inconsistency in the food and the fact that almost every dish I order has a major fail is the reason I am giving up on this location.
Atmosphere: 3
Food: 2
Service: 4
The meat has been lukewarm the few times I've been there. The whole restaurant was dirty, my best guess was due to understaffing. I would still recommend it as it is not always dirty and they have good options to eat.Vegetarian options: Rice, beans, salsa options, lettuce.
Atmosphere: 2
Food: 3
Service: 3
Recommended dishes: Burrito Bowls
Ordered a bowl with extra veges. Bowl came with zero veges. Couldnt go back as I went through the drive up on my lunch break. Couldn’t call as all calls go to centralized automated machine. They gave me a free drink which expired in a week.
Atmosphere: 1
Food: 2
Service: 4
DO NOT ONLINE ORDER.I ordered a bowl, ans because I saw the reviews I checked my bowl before driving away. My bowl was not full at all. I asked a question about portion sizes, the girl just rudely said she would make a new one. But she put even less in the remade bowl.EDIT: When I contacted chipotle support like they suggested. They did nothing. Not even worth the money or gas.
Atmosphere: 1
Food: 1
Service: 1
MY second time.Bowl ened up 18.00 terrible.They ask if you you want it and don't tell cost.Today taco , it was cold and not all stuff they say you get on it.I am not happy.Sorry for people that work there to see us mad at this.
Recommended dishes: Side of Guacamole
Who doesn't love Chipotle. Good simple solid menu .
Atmosphere: 5
Food: 5
Service: 5
I go to chipotle fairly often and it’s been amazing since they started selling bbq. Keep up the good work! Best Mac n cheese and pulled pork!
Atmosphere: 5
Food: 5
Service: 5
This Albany location is the worst Chipotle ever! I was so excited to have a Chipotle close but…. Small portions even with cheap rice that is never fully cooked
Restaurantji Recommends
So if you run out of cheese please don't offer queso instead and then charge extra. When you tell a customer you don't have cheese after starting their order, don't tell them they have to pay because you already started their order. Pay attention to cross contamination. People's allergies are real, and sometimes deadly. Last but not least don't be rude! It is never okay to be condescending for no reason. If I'm understanding about not getting cheese, because your manager can't stay on top of ordering supplies, then know that I am on your side.
Atmosphere: 1
Food: 1
Service: 1
Very disappointed this visit. Hopefully next time will be better. Usually get much better service.
Atmosphere: 4
Food: 4
Service: 1
Recommended dishes: Burrito Bowls
This is the second time I've visited. Both times the food line and back table had food everywhere. I asked them to clean up the line before serving me. The server used a paper towel, and did not know where the bleach rag was, which is supposed to be used for cleaning.The manager pointed out that the bleach bucket and towel was less than 2 feet from him. I love the restaurant in Corvallis. But in Albany, the workers seem to be very young and untrained about cleanliness. I hope it improves..
The absolute worst Chipotle I have ever had the misfortune of walking into. The dining room and kitchen were filthy and disgusting. They told me they were out of cheese only after ordering an item that could not be made without it. No substution, discount or remedies were offered and I was not allowed to leave without paying for what they had already started making. Had I known they were out of cheese I would have left to find something else. Although rude, I realize the staff are overworked, underpaid and this is a managerial issue. This is the last time we will be going to Chipotle as the last time I gave this establishment a chance over a year ago, I became violently ill with food poisoning.
Atmosphere: 1
Food: 1
Service: 1
This is one of the worst food places to eat in lebanon the staff are very inexperienced barley look old enough to drive except a few good staff
Atmosphere: 1
Food: 1
Service: 1