DreamMaker Bath & Kitchen of Beaverton literally is a dream come true. They listened to what I wanted and helped me through the whole process. The sales team Michelle & John were so helpful and explained everything so clearly. My designer Carolina was a complete joy and so amazing at turning my ideas into my dream kitchen. The carpenter's ( Alec, Shane & Jair) were very knowledgeable and truly skilled in their craft. I had clear communication from start to finish and even received a lovely gift basket upon completion. I can not say enough good things about DreamMaker! I can not recommend them enough. I am over the moon with my entire experience. Way to go guys!
whosyourdaddy
Terrible customer service
Adam Alani
The team is excellent, professional, punctual, detail-oriented, and they value my business. I contacted DreamMaker for their opinion about finishing my attic and converting it into a living space. John came and spent 1-2 hours measuring the area on a hot July day. I was impressed with his dedication and sincerity. After that, we decided to move ahead with them to develop a design plan. John, Catrina, and Russell spent three days measuring and setting a reasonable floor plan for the attic. After one week, we met with John and Catrina to show us the floor plan they came up with. The meeting lasted almost 2 h; they listened to our needs and feedback and modified the floor plan accordingly. We met with them again in one week, and their revised floor plan was excellent; my wife and I were pleased. We are planning to work in the future with John and his team to execute the work.
Robert Casteel
If you are considering a remodel project, I'd recommend at least consulting with DreamMaker.My partner and I wanted to explore kitchen remodel ideas; John from Beaverton's location graciously met with us for free. He walked us through their business approach and philosophy. After that, we explained the different ideas we had. We discussed everything in detail, going through pictures.In the end, we determined a full kitchen remodel was out of our budget. And even though it was clear we weren't ready to start a kitchen remodel, John gave us ideas for DIY projects we could do in the meantime ("if I were in your shoes, this is what I might do...").John was very friendly and professional; it felt like he genuinely wanted to help us out and I never felt judged for our ideas. It seems like they value transparency and want to make sure any project is a good fit for both sides.Therefore: I'd recommend talking through any project with them first -- it can't hurt!
Jenny Lau
We had a wonderful experience with this company. Jon and Carolina were wonderful to work with, taking us through each step of the planning and design process. Communication was clear; questions and issues were responded to quickly. During the construction phase, we worked well with Arturo, our carpenter. He was also quick to respond to issues and questions and was flexible about scheduling. We would recommend this company to anyone.
Paula Soper
John was a great salesperson for the company. We had fun conversations and he seemed to listen to what I wanted. Unfortunately, I just couldn't afford their services.
Lance F.
I'm in the investigation phase, and have only had experience with Mr Bickle, the estimator. I really enjoyed the entire conversation I had with him.He first asked me about my maximum budget. Out of at least 5 contractors I've experienced so far, he is the only one who asked. It led into a conversation I couldn't have with anyone else: "How do I get what I want while still being in budget?" He was able to identify costly things I could sacrifice in order to meet budget while still maintaining a minimum viable product.So far, his estimate is still a little higher than other companies, so I'm still investigating. But I really appreciated the conversation we had.
Eric LaFromboise
Had an excellent experience working with Carolina designing our bathroom remodel. Finally like the masterbath in my home!Service: Remodeling
Jan Robinson
I worked with John and Carolina to design the remodel of my two bathrooms. They have been responsive and insightful, and great fun. It’s a pleasure to meet them in the office and review the plans. Actually looking forward to the next phase - the construction work.Services: Plumbing fixture installation
Red Wall Gaming
Dream Maker did an amazing job. They were prompt, professional, and accurate. I appreciated their thorough approach. Delivered on time and in budget.Services: Paint indoors
SPECIFIC TO DREAMMAKER OF BEAVERTON OREGONProject Scope - Small master bath project ~$10,000 update including labor and materials - Removal of vinyl shower and replaced with a floor to ceiling tile shower with glass door as well as quartz countertops on the two small bathroom vanities.Timeline - We signed our job with DreamMaker of Beaverton in March of 2016 with the work completed in December of 2017. Total time from payment to completion 22 months. Original timeline planned to complete all work was 2 to 2.5 weeks.Major ChallengesCommunication - Owner and Staff do not communicate or follow-up with their clients very well or timely. As an example, in a period of just less than 4 weeks we called the Owner and Project Manager no less than 15 times total, sent a minimum 3 text messages and emailed approximately 8 times and did not receive a single response. Please note that the DreamMaker Project Manager and Owner believed this level of communication was acceptable and couldn’t understand why I was disappointed.This type of service and communication made us feel as though we were not a priority and even asked “are you doing this on purpose”.Project Managers, did not keep us informed of schedule or next steps frequently. We had to consistently ask for schedules, plans, and updates. We did get a verbal 2 day look ahead plan once, however, DreamMaker did not actually meet the plan as described. After bringing this to their attention they did follow up with a one week schedule in email but it took more than a week to get this. However, again, they did not execute to this plan.Our initial Designer was ultimately let go, but communication was a challenge as well. This could have been a result of him being let go and no one picking up the account.The contract specifically calls for consistent communication to minimize disputes and disagreements. From my read of the contract and how they executed through the entire process and as illustrated by the one example above, they did not fulfill their obligations around communication.Quality - They have been out to our home to fix their mistakes 5 times.1) Shower Leaked damaging the ceiling below the shower.2) After initial repair shower leaked again during water test3) Grout would remain discolored even after weeks of no use. Water was trapped in the pan and wall and was not draining correctly.4) Shower floor was pooling water and not draining correctly. Likely same root cause as above.5) Replaced tiles were not installed correctly.a. Not lined up with existing tilesb. Grout line was minimum 3x as large as existing tiles6) Replaced shower floor grout was discolored before a single use.7) Installed backsplash above vanities is not level and grout lines vary beyond industry standards. – NOTE while we claimed this item with the DreamMaker we let it go as we no longer wanted them in our home.8) Grout lines on repaired shower floor vary beyond industry standards. NOTE while we claimed this item with DreamMaker we let it go as we no longer wanted them in our home.Many issues still remain with the work that was completed, but we have elected not to have them perform any additional repairs.For us, the issues were primarily Communication, lack of planning and communication of planning, and lack of priority or urgency when fixing their mistakes (i.e. would not show up every day, some days worked 45 mins or less even when work could be done, not doing work in prep of material arrival, etc.).We requested meetings with the Owner more than once and each time our request was not addressed and ignored. When I did speak with the Project Manager and asked if the Owner would call me or pick up my calls (I had sent of breach of contract notice so thought he might want to discuss before moving to arbitration), he said “no, as there was no reason”. No matter what the reason, if your customer has called and is requesting a meeting, seems like it is a good idea to have the meeting.
Deanna Manning
I am in the process of remodeling my kitchen. John and Carolina are the team that have helped me through the design process and building of my budget. Their professionalism and dedication to not only making sure I have what I want and need, but keeping me within a solid budget has been an incredibly rewarding experience. I recommend Dreammaker for anyone wanting a new space, a remodeled piece of their home. I am excited for my project to begin!Services: Drywall repair
Cindy Mocabee
The staff was amazing! Carolina, my designer has been awsome through the whole process. They were all professional in every regard. I would highly recommend them. They have completed my kitchen and are currently finishing the rest of the house!Services: Install flooring
Eve S.
We, my wife and I, are recent customers (2020) and I normally do not leave reviews but I felt like I needed to for this company. This was just the worst experience and I don't know what else to do other than leave a review so others can choose a different builder for their remodel. Their estimator gave us a quote with a timeline. Hahah that timeline was the biggest joke, 6 weeks ended up being 5 months, anyways! Then he (Joe, the "owner") badgered us constantly via email and phone calls to commit with a down payment and to sign a contract. There are so many nice builders that we have met after RE-HIRING builders to fix the mistakes these people made, I am embarrassed to have to write this up. Anyways, don't let them bully you into working with them. A few searches and phone calls and you will get a better builder with better finishes and be much happier!! I wish someone had written this before we waisted our time and money with this terrible company!
Russ Garvin
From the sales process through design, planning and install the team that worked with us delivered on all promises and created a wonderful remodeled master bathroom that fit our vision. DreamMakers process worked great for our needs. We did not have any surprises often found in remodeling projects, which was very satisfying.Services: Install flooring
DreamMaker Bath & Kitchen of Beaverton literally is a dream come true. They listened to what I wanted and helped me through the whole process. The sales team Michelle & John were so helpful and explained everything so clearly. My designer Carolina was a complete joy and so amazing at turning my ideas into my dream kitchen. The carpenter's ( Alec, Shane & Jair) were very knowledgeable and truly skilled in their craft. I had clear communication from start to finish and even received a lovely gift basket upon completion. I can not say enough good things about DreamMaker! I can not recommend them enough. I am over the moon with my entire experience. Way to go guys!
Terrible customer service
The team is excellent, professional, punctual, detail-oriented, and they value my business. I contacted DreamMaker for their opinion about finishing my attic and converting it into a living space. John came and spent 1-2 hours measuring the area on a hot July day. I was impressed with his dedication and sincerity. After that, we decided to move ahead with them to develop a design plan. John, Catrina, and Russell spent three days measuring and setting a reasonable floor plan for the attic. After one week, we met with John and Catrina to show us the floor plan they came up with. The meeting lasted almost 2 h; they listened to our needs and feedback and modified the floor plan accordingly. We met with them again in one week, and their revised floor plan was excellent; my wife and I were pleased. We are planning to work in the future with John and his team to execute the work.
If you are considering a remodel project, I'd recommend at least consulting with DreamMaker.My partner and I wanted to explore kitchen remodel ideas; John from Beaverton's location graciously met with us for free. He walked us through their business approach and philosophy. After that, we explained the different ideas we had. We discussed everything in detail, going through pictures.In the end, we determined a full kitchen remodel was out of our budget. And even though it was clear we weren't ready to start a kitchen remodel, John gave us ideas for DIY projects we could do in the meantime ("if I were in your shoes, this is what I might do...").John was very friendly and professional; it felt like he genuinely wanted to help us out and I never felt judged for our ideas. It seems like they value transparency and want to make sure any project is a good fit for both sides.Therefore: I'd recommend talking through any project with them first -- it can't hurt!
We had a wonderful experience with this company. Jon and Carolina were wonderful to work with, taking us through each step of the planning and design process. Communication was clear; questions and issues were responded to quickly. During the construction phase, we worked well with Arturo, our carpenter. He was also quick to respond to issues and questions and was flexible about scheduling. We would recommend this company to anyone.
John was a great salesperson for the company. We had fun conversations and he seemed to listen to what I wanted. Unfortunately, I just couldn't afford their services.
I'm in the investigation phase, and have only had experience with Mr Bickle, the estimator. I really enjoyed the entire conversation I had with him.He first asked me about my maximum budget. Out of at least 5 contractors I've experienced so far, he is the only one who asked. It led into a conversation I couldn't have with anyone else: "How do I get what I want while still being in budget?" He was able to identify costly things I could sacrifice in order to meet budget while still maintaining a minimum viable product.So far, his estimate is still a little higher than other companies, so I'm still investigating. But I really appreciated the conversation we had.
Had an excellent experience working with Carolina designing our bathroom remodel. Finally like the masterbath in my home!Service: Remodeling
I worked with John and Carolina to design the remodel of my two bathrooms. They have been responsive and insightful, and great fun. It’s a pleasure to meet them in the office and review the plans. Actually looking forward to the next phase - the construction work.Services: Plumbing fixture installation
Dream Maker did an amazing job. They were prompt, professional, and accurate. I appreciated their thorough approach. Delivered on time and in budget.Services: Paint indoors
Restaurantji Recommends
SPECIFIC TO DREAMMAKER OF BEAVERTON OREGONProject Scope - Small master bath project ~$10,000 update including labor and materials - Removal of vinyl shower and replaced with a floor to ceiling tile shower with glass door as well as quartz countertops on the two small bathroom vanities.Timeline - We signed our job with DreamMaker of Beaverton in March of 2016 with the work completed in December of 2017. Total time from payment to completion 22 months. Original timeline planned to complete all work was 2 to 2.5 weeks.Major ChallengesCommunication - Owner and Staff do not communicate or follow-up with their clients very well or timely. As an example, in a period of just less than 4 weeks we called the Owner and Project Manager no less than 15 times total, sent a minimum 3 text messages and emailed approximately 8 times and did not receive a single response. Please note that the DreamMaker Project Manager and Owner believed this level of communication was acceptable and couldn’t understand why I was disappointed.This type of service and communication made us feel as though we were not a priority and even asked “are you doing this on purpose”.Project Managers, did not keep us informed of schedule or next steps frequently. We had to consistently ask for schedules, plans, and updates. We did get a verbal 2 day look ahead plan once, however, DreamMaker did not actually meet the plan as described. After bringing this to their attention they did follow up with a one week schedule in email but it took more than a week to get this. However, again, they did not execute to this plan.Our initial Designer was ultimately let go, but communication was a challenge as well. This could have been a result of him being let go and no one picking up the account.The contract specifically calls for consistent communication to minimize disputes and disagreements. From my read of the contract and how they executed through the entire process and as illustrated by the one example above, they did not fulfill their obligations around communication.Quality - They have been out to our home to fix their mistakes 5 times.1) Shower Leaked damaging the ceiling below the shower.2) After initial repair shower leaked again during water test3) Grout would remain discolored even after weeks of no use. Water was trapped in the pan and wall and was not draining correctly.4) Shower floor was pooling water and not draining correctly. Likely same root cause as above.5) Replaced tiles were not installed correctly.a. Not lined up with existing tilesb. Grout line was minimum 3x as large as existing tiles6) Replaced shower floor grout was discolored before a single use.7) Installed backsplash above vanities is not level and grout lines vary beyond industry standards. – NOTE while we claimed this item with the DreamMaker we let it go as we no longer wanted them in our home.8) Grout lines on repaired shower floor vary beyond industry standards. NOTE while we claimed this item with DreamMaker we let it go as we no longer wanted them in our home.Many issues still remain with the work that was completed, but we have elected not to have them perform any additional repairs.For us, the issues were primarily Communication, lack of planning and communication of planning, and lack of priority or urgency when fixing their mistakes (i.e. would not show up every day, some days worked 45 mins or less even when work could be done, not doing work in prep of material arrival, etc.).We requested meetings with the Owner more than once and each time our request was not addressed and ignored. When I did speak with the Project Manager and asked if the Owner would call me or pick up my calls (I had sent of breach of contract notice so thought he might want to discuss before moving to arbitration), he said “no, as there was no reason”. No matter what the reason, if your customer has called and is requesting a meeting, seems like it is a good idea to have the meeting.
I am in the process of remodeling my kitchen. John and Carolina are the team that have helped me through the design process and building of my budget. Their professionalism and dedication to not only making sure I have what I want and need, but keeping me within a solid budget has been an incredibly rewarding experience. I recommend Dreammaker for anyone wanting a new space, a remodeled piece of their home. I am excited for my project to begin!Services: Drywall repair
The staff was amazing! Carolina, my designer has been awsome through the whole process. They were all professional in every regard. I would highly recommend them. They have completed my kitchen and are currently finishing the rest of the house!Services: Install flooring
We, my wife and I, are recent customers (2020) and I normally do not leave reviews but I felt like I needed to for this company. This was just the worst experience and I don't know what else to do other than leave a review so others can choose a different builder for their remodel. Their estimator gave us a quote with a timeline. Hahah that timeline was the biggest joke, 6 weeks ended up being 5 months, anyways! Then he (Joe, the "owner") badgered us constantly via email and phone calls to commit with a down payment and to sign a contract. There are so many nice builders that we have met after RE-HIRING builders to fix the mistakes these people made, I am embarrassed to have to write this up. Anyways, don't let them bully you into working with them. A few searches and phone calls and you will get a better builder with better finishes and be much happier!! I wish someone had written this before we waisted our time and money with this terrible company!
From the sales process through design, planning and install the team that worked with us delivered on all promises and created a wonderful remodeled master bathroom that fit our vision. DreamMakers process worked great for our needs. We did not have any surprises often found in remodeling projects, which was very satisfying.Services: Install flooring