Came in today to sweetheart just about 15 minutes before close to get some donuts for a birthday. Was looking to get a dozen donuts plus a few extra for my wife and I. I asked if it was possible to get an assorted dozen with no sprinkle donuts and was told no; that I would have to pay for each donut individually. It was also mentioned that a normal assorted dozen had 3-4 sprinkled donuts. After paying a total of $50 for 16 total donuts, and delivering the dozen donuts as a birthday gift I arrived home ripe with anticipation to try my tasty treats. Lo and behold this monstrosity of an Apple Fritter bequeathed my eyes when I opened the box of 4 donuts I had gotten for my wife and I. It was absolutely burnt, unsellable levels of burnt. What could have been a beautiful caramelized layer of sugar was tarnished into a crispy oblivion. This Apple fritter is single handedly the most disappointing donut I have ever purchased; and what makes it even more disappointing is two out of the twelve donuts I gifted were these monstrous Apple fritters. I feel as if I have committed a crime in gifting someone such a tarnished creation. It is beyond me how these made it to the floor. Good day Sweetheart, I will likely not be back after this experience! P.S. the cinnamon twist was lovely, and not at all burnt. Some QC would go far!
Holly Thatcher
I want to start off by saying I think they have good donuts, but the customer service is awful. I've been coming here every week for the past two years, as I travel to Bend for work weekly. The person who works on Thursday mornings has now made me never want to go back. She constantly corrects you even if she knows what donut you're talking about, and often times has already put it in the bag. It's very frustrating as a customer to be corrected, especially over a DONUT. Her attitude is less than desirable as well.
Atmosphere: 3
Food: 4
Service: 1
Kenjhy Egoavil
I’m more of shopping local but the way you are treated goes long ways. Rude service not worth the money.
Perhaps I’m used to Bend’s Gold standard (rhymes with witchard’s) or these are sorely sub par donuts. Kids didn’t like or finish them which was rare. To the apple fritter. One of the worst fritters I’ve ever had. Doughey, devoid of flavor, no sugarey sweet yummy glaze on exterior. Won’t be back unless Witchard’s is closed. Oh! The chocolate rounds and bars really sucked too. The maple doesn’t hold a candle to you know who. I really hope they improve. Would love to spend my money at a second good donut location.
Atmosphere: 2
Food: 1
Service: 3
H M
Donuts were good, but not great. Also, when I paid with card I was asked "do you want to leave a tip?". Not only was I provided no extra service other than grabbing a few donuts out of the case and put them in bags, you have also put me as the customer in a very awkward position to have to say "no" if I don't want to or feel it is warranted. Please stop asking if people want to leave a tip.
Food: 3
Service: 3
S B
Disappointed. The bacon on the maple bars needed to be more crisp and/or grease drained, and the doughnut was doughy. Assuming they were fresh made, the other varieties seemed dry or dense. They looked good but didn’t taste up to the quality I expected from a speciality shop.
Nick Dupont
If you're only going to have gluten-free donuts maybe once every 3 months maybe you should not say that you have them. And don't tell people it's because of the weather is the reason you don't have gluten-free donuts....so
Atmosphere: 2
Food: 4
Service: 2
Phil S.
Got a dozen donuts this morning, all were delicious Awesome that they are open early and that the staff is friendly so early in the morning!
Karley Joan Weddings
Sweetheart donuts catered the dessert for a wedding I coordinated in June of 2023. They offered a variety of flavors, including GF, and the donuts all looked beautiful. These guys were so easy to work with, which is a huge plus as a wedding coordinator. Will definitely suggest them for future events!
It was smaller than I expected but the donuts delivered on taste! I wish I had more room in my belly. Maple bar was huge, raspberry jelly glazed was perfect. Not too expensive, just what you need to start the day.
Alejandro Hernandez
Unique varieties of donuts. Saw a bright blue frosting with chocolate sprinkles that screams EAT ME!! I chose their pretzel option (chocolate and maple drizzle w/ butter baked into dough). Service was great.
Jill Hamby
They supply donuts where I work..great product & reliable!
Chasity Levine
I would love to come and help decorate. I was lead decorator for a while. I will call you to see if it's an option . No obligation to you
749dkRyn
Sorry, the donuts are not good - stale. And the service was sub-par. There's enough other options that I don't need to come here. Trying to support the business but the owner doesn't even care so why should I? The price is high for the 'lack of service'. Also, I suggest you close the drive-thru. You don't seem to care when someone pulls in and waits and waits. The people that pulled up after me, finally parked and still came out with their purchase before I ever saw anyone at the window. Had to park and come in and it just wasn't worth it.
Came in today to sweetheart just about 15 minutes before close to get some donuts for a birthday. Was looking to get a dozen donuts plus a few extra for my wife and I. I asked if it was possible to get an assorted dozen with no sprinkle donuts and was told no; that I would have to pay for each donut individually. It was also mentioned that a normal assorted dozen had 3-4 sprinkled donuts. After paying a total of $50 for 16 total donuts, and delivering the dozen donuts as a birthday gift I arrived home ripe with anticipation to try my tasty treats. Lo and behold this monstrosity of an Apple Fritter bequeathed my eyes when I opened the box of 4 donuts I had gotten for my wife and I. It was absolutely burnt, unsellable levels of burnt. What could have been a beautiful caramelized layer of sugar was tarnished into a crispy oblivion. This Apple fritter is single handedly the most disappointing donut I have ever purchased; and what makes it even more disappointing is two out of the twelve donuts I gifted were these monstrous Apple fritters. I feel as if I have committed a crime in gifting someone such a tarnished creation. It is beyond me how these made it to the floor. Good day Sweetheart, I will likely not be back after this experience! P.S. the cinnamon twist was lovely, and not at all burnt. Some QC would go far!
I want to start off by saying I think they have good donuts, but the customer service is awful. I've been coming here every week for the past two years, as I travel to Bend for work weekly. The person who works on Thursday mornings has now made me never want to go back. She constantly corrects you even if she knows what donut you're talking about, and often times has already put it in the bag. It's very frustrating as a customer to be corrected, especially over a DONUT. Her attitude is less than desirable as well.
Atmosphere: 3
Food: 4
Service: 1
I’m more of shopping local but the way you are treated goes long ways. Rude service not worth the money.
Atmosphere: 1
Food: 1
Service: 1
Great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fancy Raised Doughnut Ring, Glazed Dougnut Ring, Variety Glazed Sprinkle Fritter
Perhaps I’m used to Bend’s Gold standard (rhymes with witchard’s) or these are sorely sub par donuts. Kids didn’t like or finish them which was rare. To the apple fritter. One of the worst fritters I’ve ever had. Doughey, devoid of flavor, no sugarey sweet yummy glaze on exterior. Won’t be back unless Witchard’s is closed. Oh! The chocolate rounds and bars really sucked too. The maple doesn’t hold a candle to you know who. I really hope they improve. Would love to spend my money at a second good donut location.
Atmosphere: 2
Food: 1
Service: 3
Donuts were good, but not great. Also, when I paid with card I was asked "do you want to leave a tip?". Not only was I provided no extra service other than grabbing a few donuts out of the case and put them in bags, you have also put me as the customer in a very awkward position to have to say "no" if I don't want to or feel it is warranted. Please stop asking if people want to leave a tip.
Food: 3
Service: 3
Disappointed. The bacon on the maple bars needed to be more crisp and/or grease drained, and the doughnut was doughy. Assuming they were fresh made, the other varieties seemed dry or dense. They looked good but didn’t taste up to the quality I expected from a speciality shop.
If you're only going to have gluten-free donuts maybe once every 3 months maybe you should not say that you have them. And don't tell people it's because of the weather is the reason you don't have gluten-free donuts....so
Atmosphere: 2
Food: 4
Service: 2
Got a dozen donuts this morning, all were delicious Awesome that they are open early and that the staff is friendly so early in the morning!
Sweetheart donuts catered the dessert for a wedding I coordinated in June of 2023. They offered a variety of flavors, including GF, and the donuts all looked beautiful. These guys were so easy to work with, which is a huge plus as a wedding coordinator. Will definitely suggest them for future events!
Restaurantji Recommends
It was smaller than I expected but the donuts delivered on taste! I wish I had more room in my belly. Maple bar was huge, raspberry jelly glazed was perfect. Not too expensive, just what you need to start the day.
Unique varieties of donuts. Saw a bright blue frosting with chocolate sprinkles that screams EAT ME!! I chose their pretzel option (chocolate and maple drizzle w/ butter baked into dough). Service was great.
They supply donuts where I work..great product & reliable!
I would love to come and help decorate. I was lead decorator for a while. I will call you to see if it's an option . No obligation to you
Sorry, the donuts are not good - stale. And the service was sub-par. There's enough other options that I don't need to come here. Trying to support the business but the owner doesn't even care so why should I? The price is high for the 'lack of service'. Also, I suggest you close the drive-thru. You don't seem to care when someone pulls in and waits and waits. The people that pulled up after me, finally parked and still came out with their purchase before I ever saw anyone at the window. Had to park and come in and it just wasn't worth it.