Horrible experience but what do I expect from a failing business that doesnt care.
Atmosphere: 1
Food: 1
Service: 1
The Hawks family
Disappointing Experience at Subway and Lack of Customer ServiceRating: ★☆☆☆☆I recently had the unfortunate experience of visiting a Subway outlet near my place, and I must say, it was nothing short of disappointing. From the moment I walked in, it was evident that customer service was not a priority for this establishment.First and foremost, the staff seemed disinterested and lacked the basic courtesy one expects when dining out. They barely acknowledged my presence and seemed more interested in chatting amongst themselves than attending to customers. It was frustrating to see them pay no attention to the long line forming, leaving us waiting for an excessive amount of time.To make matters worse, the quality of the food was far from satisfactory. The ingredients looked stale, and the vegetables were wilted and unappetizing. When I requested a specific sauce, the staff member seemed annoyed and hastily slapped it on, without any care for the taste or presentation. It was evident that attention to detail was not a priority for them.Moreover, the cleanliness of the restaurant left much to be desired. The tables were dirty, and the floors were littered with food crumbs. It was clear that the staff had not bothered to clean the dining area for quite some time. This lack of cleanliness only added to the overall unpleasant experience.Overall, my visit to Subway was a complete letdown. The lack of customer service, coupled with the subpar quality of the food and the unclean environment, made it an experience I would not wish upon anyone. I expected better from a well-known chain like Subway, but unfortunately, they failed to meet even the most basic standards of service and quality.I hope that Subway takes this feedback constructively and makes the necessary improvements to provide a better dining experience for their customers. Until then, I would strongly advise against visiting this particular outlet if you value good customer service and a pleasant dining experience.
Atmosphere: 1
Food: 1
Service: 1
Gaby Serralde
The customer service was so bad I wanted to give you a zero but that’s not possible I give you a one…
Annette Holt
Good food. This is the Wal-Mart store, wish all the extras were included in the on line order option. They have pretzels at the store but you can't order on line.
John Doe
The Subway here inside Walmart is pretty good.We have eaten there many times, and they're always pretty decent sandwiches. The employees are friendly, and they work pretty fast to get the customers taken care of.Next time you're an Eagle Point , and hungry for a sandwich, stop on by!
ventro
Very hit or miss type of subway.
Parris Donald
It was not what was ordered it was supposed to be chicken breast not chunk of chicken- it tasted and smelled like chicken from a can.
Mark V.
One of the employees that helped us was very rude. I believe her name was Bailey. She will keep me from returning. There was a new employee, Amber, who was very nice!
Nicole Miller
They never answer there phone, especially when you are trying to change an online order. ???
Joshua Nurss
I will not go back to this location because your employee Hannah has the WORST customer service and she is flat out rude. I say please and thank you after everything I say just to try and have a better experience than the last with this employee and she is extremely rude every single time. Today though was the straw that broke the camels back. I asked her to give me a cookie that she forgot to give me the day before (i received 2 of 3) and she told me "there's no way to prove that you even bought any cookies". I feel like she remembers me coming in because she had to remake one of my sandwiches and pitched a huge fit about it, rolling her eyes, swinging the bread door open then slamming it shut and just very "is that all" the rest of my visit. She's disrespectful and I don't deserve to be treated that way by someone I have never been rude to and this business llost sales from a family of 8.
This spot knows how to take care of their clients. Regularly with a kind mindset. The food is affordably priced, always flavorful and neat.
Rob Underwood
Thank you for yelling across the store that my mask had barely slipped off my nose and making everyone look. And really, you can't put pickles on a slider door a 3 year old?? But can put them on the side? Every Subway in Medford does it with no problems, isn't this supposed to be made my way, not yours?
Eric Stryker
Always severely understaffed. Not unusual to wait over 20 minutes for a sandwich (like today). Have given them a chance several times, always same result. Incredibly slow.
Spencer Sorrell
Great sandwiches (BLT) today. Clean and very friendly girls. Good social distancing markers and masks worn by all employees.
Kayla Rankin
Two people ahead of me ordered there food and didn’t have masks on but asked me to put it on umm no either have everyone where it or don’t not pick and choose
Horrible experience but what do I expect from a failing business that doesnt care.
Atmosphere: 1
Food: 1
Service: 1
Disappointing Experience at Subway and Lack of Customer ServiceRating: ★☆☆☆☆I recently had the unfortunate experience of visiting a Subway outlet near my place, and I must say, it was nothing short of disappointing. From the moment I walked in, it was evident that customer service was not a priority for this establishment.First and foremost, the staff seemed disinterested and lacked the basic courtesy one expects when dining out. They barely acknowledged my presence and seemed more interested in chatting amongst themselves than attending to customers. It was frustrating to see them pay no attention to the long line forming, leaving us waiting for an excessive amount of time.To make matters worse, the quality of the food was far from satisfactory. The ingredients looked stale, and the vegetables were wilted and unappetizing. When I requested a specific sauce, the staff member seemed annoyed and hastily slapped it on, without any care for the taste or presentation. It was evident that attention to detail was not a priority for them.Moreover, the cleanliness of the restaurant left much to be desired. The tables were dirty, and the floors were littered with food crumbs. It was clear that the staff had not bothered to clean the dining area for quite some time. This lack of cleanliness only added to the overall unpleasant experience.Overall, my visit to Subway was a complete letdown. The lack of customer service, coupled with the subpar quality of the food and the unclean environment, made it an experience I would not wish upon anyone. I expected better from a well-known chain like Subway, but unfortunately, they failed to meet even the most basic standards of service and quality.I hope that Subway takes this feedback constructively and makes the necessary improvements to provide a better dining experience for their customers. Until then, I would strongly advise against visiting this particular outlet if you value good customer service and a pleasant dining experience.
Atmosphere: 1
Food: 1
Service: 1
The customer service was so bad I wanted to give you a zero but that’s not possible I give you a one…
Good food. This is the Wal-Mart store, wish all the extras were included in the on line order option. They have pretzels at the store but you can't order on line.
The Subway here inside Walmart is pretty good.We have eaten there many times, and they're always pretty decent sandwiches. The employees are friendly, and they work pretty fast to get the customers taken care of.Next time you're an Eagle Point , and hungry for a sandwich, stop on by!
Very hit or miss type of subway.
It was not what was ordered it was supposed to be chicken breast not chunk of chicken- it tasted and smelled like chicken from a can.
One of the employees that helped us was very rude. I believe her name was Bailey. She will keep me from returning. There was a new employee, Amber, who was very nice!
They never answer there phone, especially when you are trying to change an online order. ???
I will not go back to this location because your employee Hannah has the WORST customer service and she is flat out rude. I say please and thank you after everything I say just to try and have a better experience than the last with this employee and she is extremely rude every single time. Today though was the straw that broke the camels back. I asked her to give me a cookie that she forgot to give me the day before (i received 2 of 3) and she told me "there's no way to prove that you even bought any cookies". I feel like she remembers me coming in because she had to remake one of my sandwiches and pitched a huge fit about it, rolling her eyes, swinging the bread door open then slamming it shut and just very "is that all" the rest of my visit. She's disrespectful and I don't deserve to be treated that way by someone I have never been rude to and this business llost sales from a family of 8.
Restaurantji Recommends
This spot knows how to take care of their clients. Regularly with a kind mindset. The food is affordably priced, always flavorful and neat.
Thank you for yelling across the store that my mask had barely slipped off my nose and making everyone look. And really, you can't put pickles on a slider door a 3 year old?? But can put them on the side? Every Subway in Medford does it with no problems, isn't this supposed to be made my way, not yours?
Always severely understaffed. Not unusual to wait over 20 minutes for a sandwich (like today). Have given them a chance several times, always same result. Incredibly slow.
Great sandwiches (BLT) today. Clean and very friendly girls. Good social distancing markers and masks worn by all employees.
Two people ahead of me ordered there food and didn’t have masks on but asked me to put it on umm no either have everyone where it or don’t not pick and choose