Very rude! Will not respond when you say hi or thank you. Didn't even tell me price, just wanted my card. I asked for pretzel bites with garlic and parm. He turned around and threw a little parm on top. They were cold dry and no garlic or parm after the top two. Won't be
Atmosphere: 1
Food: 1
Service: 1
Ryan Peterson
Very very very overpriced. Go get a pretzel at a brewery for cheaper. Seriously.
Weezie G
Bought #1 and a thing of pretzelbites and another drink it was freakin $30!!!! WTH!! Don’t go way overpriced!!
Lindsey Disla
The food was so overpriced. I bought a lemonade. It was literally rancid . I took it back. The manager didn’t believe. He poured some to try it. Then he agreed it was bad. Gave meA Diet Pepsi. Went back to making pretzels. He never replaced the lemonade. Don’t drink the lemonade folks !
Arcelia Grove
Way overpriced! $44.95 for three small pretzel bags and three drinks! (Number 3 on the menu) The prices are not shown on menu and the cashier not very friendly and they have the audacity to have a tip jar!! This place has gone down hill will never eat there again!
Jessica Ruzicka
Paid for my food at 11:08 am I still have yet to receive my order and no one else is here this is ridiculous
Erica W.
I came here early in the afternoon with my husband. We needed a snack, as I was getting a bit hangry. He suggested this, as we'd never tried it. I couldn't come up with a better alternative, so he won that debate. We decided on two hotdogs. They came covered in pretzel dough, like a cross between pigs in a blanket and a hot pocket. It was edible. But so are vegan hot dogs or McDonalds if you're hungry enough. Cashier didn't have a personality. He didn't actually speak to us when we ordered. He stared at us until we either spoke or handed him money. He reminded me of a robot. Ambiance is a filthy mall table with screaming children running around. Nothing special, that's for sure. My husband said it was decent, and the food exceeded my expectations, but my expectations were incredibly low to start with.Would I return? No. That's a hard pass for me. Just because it was edible doesn't mean I want to come back. There's no reason. I'm not a fan of being stared at by employees taking my order. If he'd actually spoken, this may have made it to a three star review. But I simply wasn't impressed and have no intention of returning.
Dusty Man
Great snack for the kids before a movie. Not quite as expensive as theater food.
Motorguy
Burnt old pretzels left under a heat lamp to die. Frozen drinks melted. They “add salt” to the top so only a couple pieces have salt. Just bad all around
Brandon Kellogg
CC was compromised after making a singular purchase at Wetzel's. The individual working was very unfriendly and seemed anxious when running my card transaction. Very shady and horrible customer service on the few occasions coming here. Will not be returning.
Prices are not listed on the menu, $17 for some mini hotdogs and a drink is over the top
Catherine Hudson
Furious at the HORRIBLE service and HORRIBLE "COLD PRODUCT".Today I went Valley River Mall in Eugene.I went to the Wetzel Pretzel Kiosk across from Bed & Bath.I ordered the wetzel dog and was told there are none!So I ordered the Wetzel Mini Dogs and Lemonade.I was told the lemonade machine is not working.So I asked for a cup of ice water.The employee tells me (we don't have water) we only have bottled water! That a lie, as I usually get Ice Water (that's water with ice) at the Wetzel on the other side.Due to a physical disability I cannot open bottled waters without a tool or assistance!I tell the employee you have ice for sodas and a sink with water! I would like a cup of ice water!He refused.I paid for the mini dogs! I did not have time at that point to go to the food court or I would not of ordered at all.I receive my order and the mini dogs were cold!!I told the employee that they were cold. As in not even warm!!!!He told me they are not (I made them this morning). I said yes they are cold and asked for fresh ones! He told me NO.NOT ONLY IS YOUR EMPLOYEE A LIAR AS CLEARLY BOTH WATER AND ICE WERE AVAILABLE.He has no concern about the product he serves customers.Food made in the morning and served at NOON!?Bottom line the product was cold.As if they had been left out or taken out of a refrigerator and a unsuccessful attempt to re warm them was made by putting them into the warmer!I paid $9.99 for cold garbage!And was lied to top it off..
sierra modaff
We had not been to a pretzel place in a very long time ….. little did we know that it was going to be more the 35$ for 3 ….. we got 3 pretzels, 3 cheeses and 2 drinks ….. and then it took me way longer then it should have, to realize it wasn’t even a pretzel….. they must skip the “bath” process, and the drinks I got (7+$) was basicly koolaid that had been frozen …….. so 35$ on something that was not what it should have been :(
Grace Estrada
While sitting finishing my pretzels, a young girl who was speaking with the young man working there climbed up on the front counter, scooted her way back, dragging her feet along the counter and proceeded to get food/drink. Will NOT return after seeing that.
Y妹Y笨
My husband like pretzel dogs and he gets one every time we go to the mall with jalapeño cheese dip. The service is not the best and a lot of time they run out of food
Very rude! Will not respond when you say hi or thank you. Didn't even tell me price, just wanted my card. I asked for pretzel bites with garlic and parm. He turned around and threw a little parm on top. They were cold dry and no garlic or parm after the top two. Won't be
Atmosphere: 1
Food: 1
Service: 1
Very very very overpriced. Go get a pretzel at a brewery for cheaper. Seriously.
Bought #1 and a thing of pretzelbites and another drink it was freakin $30!!!! WTH!! Don’t go way overpriced!!
The food was so overpriced. I bought a lemonade. It was literally rancid . I took it back. The manager didn’t believe. He poured some to try it. Then he agreed it was bad. Gave meA Diet Pepsi. Went back to making pretzels. He never replaced the lemonade. Don’t drink the lemonade folks !
Way overpriced! $44.95 for three small pretzel bags and three drinks! (Number 3 on the menu) The prices are not shown on menu and the cashier not very friendly and they have the audacity to have a tip jar!! This place has gone down hill will never eat there again!
Paid for my food at 11:08 am I still have yet to receive my order and no one else is here this is ridiculous
I came here early in the afternoon with my husband. We needed a snack, as I was getting a bit hangry. He suggested this, as we'd never tried it. I couldn't come up with a better alternative, so he won that debate. We decided on two hotdogs. They came covered in pretzel dough, like a cross between pigs in a blanket and a hot pocket. It was edible. But so are vegan hot dogs or McDonalds if you're hungry enough. Cashier didn't have a personality. He didn't actually speak to us when we ordered. He stared at us until we either spoke or handed him money. He reminded me of a robot. Ambiance is a filthy mall table with screaming children running around. Nothing special, that's for sure. My husband said it was decent, and the food exceeded my expectations, but my expectations were incredibly low to start with.Would I return? No. That's a hard pass for me. Just because it was edible doesn't mean I want to come back. There's no reason. I'm not a fan of being stared at by employees taking my order. If he'd actually spoken, this may have made it to a three star review. But I simply wasn't impressed and have no intention of returning.
Great snack for the kids before a movie. Not quite as expensive as theater food.
Burnt old pretzels left under a heat lamp to die. Frozen drinks melted. They “add salt” to the top so only a couple pieces have salt. Just bad all around
CC was compromised after making a singular purchase at Wetzel's. The individual working was very unfriendly and seemed anxious when running my card transaction. Very shady and horrible customer service on the few occasions coming here. Will not be returning.
Restaurantji Recommends
Prices are not listed on the menu, $17 for some mini hotdogs and a drink is over the top
Furious at the HORRIBLE service and HORRIBLE "COLD PRODUCT".Today I went Valley River Mall in Eugene.I went to the Wetzel Pretzel Kiosk across from Bed & Bath.I ordered the wetzel dog and was told there are none!So I ordered the Wetzel Mini Dogs and Lemonade.I was told the lemonade machine is not working.So I asked for a cup of ice water.The employee tells me (we don't have water) we only have bottled water! That a lie, as I usually get Ice Water (that's water with ice) at the Wetzel on the other side.Due to a physical disability I cannot open bottled waters without a tool or assistance!I tell the employee you have ice for sodas and a sink with water! I would like a cup of ice water!He refused.I paid for the mini dogs! I did not have time at that point to go to the food court or I would not of ordered at all.I receive my order and the mini dogs were cold!!I told the employee that they were cold. As in not even warm!!!!He told me they are not (I made them this morning). I said yes they are cold and asked for fresh ones! He told me NO.NOT ONLY IS YOUR EMPLOYEE A LIAR AS CLEARLY BOTH WATER AND ICE WERE AVAILABLE.He has no concern about the product he serves customers.Food made in the morning and served at NOON!?Bottom line the product was cold.As if they had been left out or taken out of a refrigerator and a unsuccessful attempt to re warm them was made by putting them into the warmer!I paid $9.99 for cold garbage!And was lied to top it off..
We had not been to a pretzel place in a very long time ….. little did we know that it was going to be more the 35$ for 3 ….. we got 3 pretzels, 3 cheeses and 2 drinks ….. and then it took me way longer then it should have, to realize it wasn’t even a pretzel….. they must skip the “bath” process, and the drinks I got (7+$) was basicly koolaid that had been frozen …….. so 35$ on something that was not what it should have been :(
While sitting finishing my pretzels, a young girl who was speaking with the young man working there climbed up on the front counter, scooted her way back, dragging her feet along the counter and proceeded to get food/drink. Will NOT return after seeing that.
My husband like pretzel dogs and he gets one every time we go to the mall with jalapeño cheese dip. The service is not the best and a lot of time they run out of food