I visited jack in the box tonight and unfortunately I had a disappointing experience with horrible customer service! We get off to a terrible start when she had us waiting at the speaker for an eternity which was not the worse part. Despite asking the cashier, Juanita, if my order was complete as she hands it to me and confidently answers “it’s all there”, I discovered upon arriving home that 1/3 of my order was missing. I attempted to contact the restaurant numerous times (over 30) to address the issue, but unfortunately I was unable to reach anyone. As a result, I’m hesitant to return in the future. I hope this feedback helps improve the service for others.
NuTopia Labs
Love it when I get home and got the wrong order. I should always check my order in drive thru before leaving.
Food: 1
Service: 2
Recommended dishes: Sandwich
Junior Garfias
Second time I don’t get all my food. If I could give negative stars I would.
B W
Why does this place leave the open sign on (and list hours on google as being open), then leave you sitting in the drive thru until eventually they yell at you that they're not open?Who is running this place?
Anthony Winner
Place was bare, food only so so, used to love the fish sandwich, but now it's a sad shadow of what it once
Atmosphere: 1
Food: 2
Service: 3
Patti Poston
We were very disappointed. We got back to our hotel missing forks and sauces, we had even asked for extras. Very
Atmosphere: 3
Food: 2
Service: 2
Joshua B
I work nights and usually get my dinner here as they are open late. I pull in tonight and ask for the double bonus jack combq and get told, "Yeah, we don't got that." This despite it being advertise to me on Spotify as I'm driving home. I'll not be going back.
Atmosphere: 3
Food: 3
Service: 1
FIREBOIYT
Waited in the drive-through for almost 15 minutes. Got so boring. Thinking to myself should I cancel this Uber eats order just for the long
Atmosphere: 4
Food: 5
Service: 1
Ken Jewell
No go!
Atmosphere: 1
Food: 1
Service: 1
A H
Hours never consistent. Neither is food quality. Just GO ANYWHERE ELSE.
I ate 4 tacos here and they tasted good. ??? We got our food fairly quick, dining and bathroom were clean.
Atmosphere: 4
Food: 5
Service: 4
Big booty Lytle
Usually not a problem but learn English. This was the worst drive thur experience I’ve ever had.
Atmosphere: 1
Food: 2
Service: 1
Julia S
This specific Jack in the box has the absolute WORST customer service I have EVER experienced going through a drive thru. Multiple times I've been in a pinch for breakfast and tried to choose this place for some food-- I'll show up 15-20min after it says they're open online, on the door, and on the drive thru. I'll wait at the ordering menu for 5 minutes with no acknowledgment and then pull around to the window to try and see what's up, calmly and nicely. Diffrent times the worker inside has ignored, has mouthed at me, "NOT OPEN" and also, "GO AWAY".The most infuriating part of all of this, is that the open sign is on.To treat a customer like this is so disrespectful. I will be taking my money up the road, to another place from now on.
Atmosphere: 1
Food: 1
Service: 1
Rob
The chicken was passable! The shake wasn't the best, and the curly fries were cold. Also, I could not understand the drive-through attendant, and he could not understand
Atmosphere: 2
Food: 2
Service: 2
Charlene Guyett
very sticky all tables and floors were sticky. like they tried to clean it with dirty water or used towels not much solution. the workers could be cleaning better instead of standing around talking and not attending to front counter.
I visited jack in the box tonight and unfortunately I had a disappointing experience with horrible customer service! We get off to a terrible start when she had us waiting at the speaker for an eternity which was not the worse part. Despite asking the cashier, Juanita, if my order was complete as she hands it to me and confidently answers “it’s all there”, I discovered upon arriving home that 1/3 of my order was missing. I attempted to contact the restaurant numerous times (over 30) to address the issue, but unfortunately I was unable to reach anyone. As a result, I’m hesitant to return in the future. I hope this feedback helps improve the service for others.
Love it when I get home and got the wrong order. I should always check my order in drive thru before leaving.
Food: 1
Service: 2
Recommended dishes: Sandwich
Second time I don’t get all my food. If I could give negative stars I would.
Why does this place leave the open sign on (and list hours on google as being open), then leave you sitting in the drive thru until eventually they yell at you that they're not open?Who is running this place?
Place was bare, food only so so, used to love the fish sandwich, but now it's a sad shadow of what it once
Atmosphere: 1
Food: 2
Service: 3
We were very disappointed. We got back to our hotel missing forks and sauces, we had even asked for extras. Very
Atmosphere: 3
Food: 2
Service: 2
I work nights and usually get my dinner here as they are open late. I pull in tonight and ask for the double bonus jack combq and get told, "Yeah, we don't got that." This despite it being advertise to me on Spotify as I'm driving home. I'll not be going back.
Atmosphere: 3
Food: 3
Service: 1
Waited in the drive-through for almost 15 minutes. Got so boring. Thinking to myself should I cancel this Uber eats order just for the long
Atmosphere: 4
Food: 5
Service: 1
No go!
Atmosphere: 1
Food: 1
Service: 1
Hours never consistent. Neither is food quality. Just GO ANYWHERE ELSE.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I ate 4 tacos here and they tasted good. ??? We got our food fairly quick, dining and bathroom were clean.
Atmosphere: 4
Food: 5
Service: 4
Usually not a problem but learn English. This was the worst drive thur experience I’ve ever had.
Atmosphere: 1
Food: 2
Service: 1
This specific Jack in the box has the absolute WORST customer service I have EVER experienced going through a drive thru. Multiple times I've been in a pinch for breakfast and tried to choose this place for some food-- I'll show up 15-20min after it says they're open online, on the door, and on the drive thru. I'll wait at the ordering menu for 5 minutes with no acknowledgment and then pull around to the window to try and see what's up, calmly and nicely. Diffrent times the worker inside has ignored, has mouthed at me, "NOT OPEN" and also, "GO AWAY".The most infuriating part of all of this, is that the open sign is on.To treat a customer like this is so disrespectful. I will be taking my money up the road, to another place from now on.
Atmosphere: 1
Food: 1
Service: 1
The chicken was passable! The shake wasn't the best, and the curly fries were cold. Also, I could not understand the drive-through attendant, and he could not understand
Atmosphere: 2
Food: 2
Service: 2
very sticky all tables and floors were sticky. like they tried to clean it with dirty water or used towels not much solution. the workers could be cleaning better instead of standing around talking and not attending to front counter.
Atmosphere: 2
Food: 2
Service: 2