Saturday April 20th 2024. Around 1:30 P.m.We love dining in this place food is always great and service is mostly good, however, today our server was very rude, and not helpful at all, we attempted to order a specific drink and she replied "we don't have that right now" with a rude tone, I then asked for a different drink and she replied to this the same exact way so I then asked, okay what do you have.She then opened the menu quickly and pointed toward the portion of it, were the drinks are and said "we have everything in there but that specific drink".Then when attempting to order food I asked if they had the "Hawaiian BBQ" dish to what she responded. "We don't sell that here" (with a rude tone of voice).I then proceeded to show her the picture that I was looking at (a previous customer's review/photo).And asked to order whatever that dish was.We are customers and might not always know what you have available or what the dish's name is, provide options, show that you are here to help and serv. As a person that is familiar with customer service this is totally the behavior that you don't want to have.I understand that some days we all might not be having a good day specially because the restaurant was busy but it's not my fault that you are not having a good day.Approach each customer with respect and make them feel welcomed otherwise they will lose interest in coming back because of bad treatment like this.Again, we've been here many times and never had received this kind of customer service.Our server had red dark hair and was wearing a pinkish t-shirt. She also had a tattoo with letters on her left wrist.
Atmosphere: 4
Food: 5
Service: 2
Recommended dishes: Kalua Pork, Spicy Korean BBQ Chicken, Korean Pork, Macaroni Salad
Kristine Miller
The food is amazing! Always get the bigger size because it makes great leftovers.
Atmosphere: 5
Food: 5
Service: 5
greeniis257
The best Hawaiian food! I no longer live in Medford but I still crave and dream about their food. Any time I go visit it's the first place I go! I highly recommend giving this place a try. Please!
Great service, good size portions of your choice, the regular is very big. I had the spicy Korean chicken, and my wife had the Korean beef plate. Plenty of leftovers to take home at our table.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Spicy Pan Fry Chicken
Steve Ruth
Da Bomb...
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Teriyaki Steak, Spicy Korean BBQ Chicken, Macaroni Salad
I have enjoyed this restaurant for well over 20 years here in Medford! It is wonderful atmosphere and food. I get so excited when we occasionally work a wedding together as well. Best Mac Salad I've ever had and I just love their Ono Chicken.My husband has been one of their delivery drivers over the years as well and they are always so kind and have sent delicious things home with him.Thank you so much! See you soon.
Atmosphere: 5
Food: 5
Service: 5
Cart Heather
We got this chicken dish and it wasn't edible at all we ended up sharing a dish
Atmosphere: 4
Food: 1
Service: 2
Shawn White
I have been there multiple times, great food, good service, big portions
Atmosphere: 5
Food: 5
Service: 5
Kris Fayeth
The food is the best! Tastes like my grandma's cooking! Big portions for the price, too. The waitress, Wendy, is always great.
The food is always great, the staff are nice and I enjoy it atmosphere. They're portions are great for left overs
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Macaroni Salad
A R
The chicken katsu is probably the best I've ever had. Nice and crispy all throughout the chicken. The Macaroni salad as well. The kalua pork, not so good. It reminded me of just a regular pork slab someone threw in a pressure cooker. It did not have the taste of what it was supposed to be.I was shocked to see a fee for takeout for 25 cents. This place is a little tight on money, obviously.25 cents takeout fee OR eat there and tip more for their service.I've never heard of a takeout fee. That just blew my mind.Also, lots of bird dung outside the entrance from purching on their roof.Inside was cleaner.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Macaroni Salad
Ron Chappell
Such a welcoming place to eat from the moment you walk in.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 9 Teriyaki Chicken with an Extra Mac Salad
Rogue River Ron
This is the best place for Hawaiian Barbecue in Medford. There's so many of different types of delicious dishes to choose from. The restaurant is in a very convenient location and has ample parking. I have had several of their dishes, and really like the Kalua Pork and Spicy Korean BBQ Chicken. Their service is always great. No dissapointments here.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Kalua Pork, Teriyaki Steak, Spicy Korean BBQ Chicken
Becky Abrams
Every time I go in to pick up, I’ve ordered online and get a text that my food is ready, but then I have to stand in the foyer for 15 minutes to wait for someone to come take it out from under the counter for me. Understaffed?
Saturday April 20th 2024. Around 1:30 P.m.We love dining in this place food is always great and service is mostly good, however, today our server was very rude, and not helpful at all, we attempted to order a specific drink and she replied "we don't have that right now" with a rude tone, I then asked for a different drink and she replied to this the same exact way so I then asked, okay what do you have.She then opened the menu quickly and pointed toward the portion of it, were the drinks are and said "we have everything in there but that specific drink".Then when attempting to order food I asked if they had the "Hawaiian BBQ" dish to what she responded. "We don't sell that here" (with a rude tone of voice).I then proceeded to show her the picture that I was looking at (a previous customer's review/photo).And asked to order whatever that dish was.We are customers and might not always know what you have available or what the dish's name is, provide options, show that you are here to help and serv. As a person that is familiar with customer service this is totally the behavior that you don't want to have.I understand that some days we all might not be having a good day specially because the restaurant was busy but it's not my fault that you are not having a good day.Approach each customer with respect and make them feel welcomed otherwise they will lose interest in coming back because of bad treatment like this.Again, we've been here many times and never had received this kind of customer service.Our server had red dark hair and was wearing a pinkish t-shirt. She also had a tattoo with letters on her left wrist.
Atmosphere: 4
Food: 5
Service: 2
Recommended dishes: Kalua Pork, Spicy Korean BBQ Chicken, Korean Pork, Macaroni Salad
The food is amazing! Always get the bigger size because it makes great leftovers.
Atmosphere: 5
Food: 5
Service: 5
The best Hawaiian food! I no longer live in Medford but I still crave and dream about their food. Any time I go visit it's the first place I go! I highly recommend giving this place a try. Please!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Kalua Pork, Coconut Shrimp, Hawaiian Barbecue, Macaroni Salad
Great service, good size portions of your choice, the regular is very big. I had the spicy Korean chicken, and my wife had the Korean beef plate. Plenty of leftovers to take home at our table.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Spicy Pan Fry Chicken
Da Bomb...
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Teriyaki Steak, Spicy Korean BBQ Chicken, Macaroni Salad
Parking: Right across from the cashier.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Kalua Pork, Steak, Macaroni Salad
I have enjoyed this restaurant for well over 20 years here in Medford! It is wonderful atmosphere and food. I get so excited when we occasionally work a wedding together as well. Best Mac Salad I've ever had and I just love their Ono Chicken.My husband has been one of their delivery drivers over the years as well and they are always so kind and have sent delicious things home with him.Thank you so much! See you soon.
Atmosphere: 5
Food: 5
Service: 5
We got this chicken dish and it wasn't edible at all we ended up sharing a dish
Atmosphere: 4
Food: 1
Service: 2
I have been there multiple times, great food, good service, big portions
Atmosphere: 5
Food: 5
Service: 5
The food is the best! Tastes like my grandma's cooking! Big portions for the price, too. The waitress, Wendy, is always great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hawaiian Barbecue
Restaurantji Recommends
The food is always great, the staff are nice and I enjoy it atmosphere. They're portions are great for left overs
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Macaroni Salad
The chicken katsu is probably the best I've ever had. Nice and crispy all throughout the chicken. The Macaroni salad as well. The kalua pork, not so good. It reminded me of just a regular pork slab someone threw in a pressure cooker. It did not have the taste of what it was supposed to be.I was shocked to see a fee for takeout for 25 cents. This place is a little tight on money, obviously.25 cents takeout fee OR eat there and tip more for their service.I've never heard of a takeout fee. That just blew my mind.Also, lots of bird dung outside the entrance from purching on their roof.Inside was cleaner.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Macaroni Salad
Such a welcoming place to eat from the moment you walk in.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 9 Teriyaki Chicken with an Extra Mac Salad
This is the best place for Hawaiian Barbecue in Medford. There's so many of different types of delicious dishes to choose from. The restaurant is in a very convenient location and has ample parking. I have had several of their dishes, and really like the Kalua Pork and Spicy Korean BBQ Chicken. Their service is always great. No dissapointments here.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Kalua Pork, Teriyaki Steak, Spicy Korean BBQ Chicken
Every time I go in to pick up, I’ve ordered online and get a text that my food is ready, but then I have to stand in the foyer for 15 minutes to wait for someone to come take it out from under the counter for me. Understaffed?