The ice cream is poor quality at this location. Instead of the rich creamy soft serve DQ has always had, they are using a local mixture that is some kind of cheap ice milk. Yellow in color, not creamy, very disappointing, icy, melts into watery milk as soon as it hits your mouth.I asked the manager about it, and she said that they have been using this type of ice cream for years. I doubt this is allowed by the franchise rules. Instead of the trademark creamy rich soft serve DQ is famous for they are misrepresenting the brand with cheap ice milk like the junk you would get at a cheap Chinese buffet. Very sad... I will be going to a different DQ from now on. The owners of this franchise have gone to the dark side. The owners are probably saving money on ice cream costs, but losing lots of business. People will not tolerate such cheap milky stuff, when they are hoping for DQ's signature creamy goodness!
Atmosphere: 5
Food: 1
Service: 5
Casey Birdsell
I’d say 1 in 3 trips, this Dairy Queen is out of ice cream. Have never run into this at another DQ, let alone multiple times.
Atmosphere: 1
Food: 1
Service: 1
J. D.
This review is specific to the ice cream. The employees have been great so I apologize for not leaving a more representative review.The ice cream at this location has been off since the summer. I have not visited this location in months due to the change in quality. I went in on Free Cone Day to see if the ice cream was finally fixed — nope. Still trash. The ice cream is yellow, icy, and generally not of the quality one expects from Dairy Queen.I have spoken with employees who admitted the machine(s) were broken. They said that they have requested repairs but nothing has been done. I think this issue started sometime around August 2023. Disappointing that the owner has not addressed their subpar product. But at least it was on Free Cone Day.
Atmosphere: 5
Food: 1
Service: 5
Marsha King
I used to enjoy stopping in for an ice cream cone on a regular basis…the last 2 visits (1 just a week ago) have been disappointing…I ordered a medium vanilla cone and I got a frozen cone…not fresh ice cream! It was nothing but ice crystals and flavorless. If I had not been driving away, I would have taken it back for a refund. There was no mention that the cones are now frozen ahead of time. So disappointing for a $4.00 + ice cream cone. Not again!
Food: 2
Service: 4
Jacob Chambers
We waited in the drive-through for a good 45 minutes. There were only 6 cars ahead of us when we got there. I could tell the staff was working hard.
Atmosphere: 3
Food: 5
Service: 3
Treven Headley
A few years ago I used to come here all the time to get the chicken strip basket despite there being another dq closer to me. This one is a bit more expensive and out of the way but I came here because the food was great every time.I live near this one now but I do not come here often. Mostly because the food is hit or miss. The chicken strips and toast are almost always satisfactory, but the fries are usually pretty bad. Which is pretty disapointing because in my opinion, dq used to have the best fries at least when it came to the big fast food companies. Now it seems there is always something wrong with them and it seems to be a different problem every time.I get dairy products less often, but I have never gotten a bad ice cream cone or blizzard from this place. So if that is all you are coming for than you should enjoy this place.
The service here is BAD! I really don’t recommend anyone in town to go to Monmouth DQ take your business to Dallas if you’re gonna go at all. The attitudes of the employees is BAD! They seem to always forget parts of my food. I have tired to call them but there phone seems to be disconnected so not sure what’s going on there? That has been that way for a while so not sure if someone is not paying the bill or what. I tried to confront them about missing food they offered to do nothing about it. The manager got rude and told me that they don’t just give away food and I told them that is not the case. Not to be rude but you can tell that I’m not a person asking for free food. Plus the food here is only subpar the fry’s are soggy and just it’s not good. I don’t recommend going to Monmouth. I work in retail and customer service and I’m sorry but this is in no way how you treat you customer. All I can say is from now on I will no longer be going to DQ in Monmouth this place is a mess.
Atmosphere: 1
Food: 2
Service: 1
Dustin Carper
One and only time I've been there I was lost lol over all everything is good on the
Atmosphere: 3
Food: 3
Service: 3
Lisa Hodge
Buy 2 cheese burgers plain, toss the buns, burgers are tasty by themselves! (Low carb move) Most importantly, i can get a Low sugar dillybar that is awsome. About the only place you can get low sugar dessert (and it's ice cream!) However, only 1 out of 4 Dairy Queens have this choice??? They should let folks know what they have !
Atmosphere: 2
Food: 3
Service: 3
Recommended dishes: Cheeseburger
Scott Miller
Sadly only 2 people were working on game day and it took so long we left without our food, didn't want a refund but over 20mins for a chilidog. Crazy.
Missing food and fries were really cold. Bummer after a long days work.
Food: 1
Service: 3
Lydia Mae
They had bugs flying everywhere and and the storade shed was
Atmosphere: 1
Food: 1
Service: 1
Jessica dawn
Really the best burgers in town as far as fast food is concerned. I don't know if they get their meat meat locally but it seems to be a higher grade of meat than the rest of the fast-food very good the only negative thing I would say is that they're insanely slow but fresh if you have a good 15 to 30 minutes for fast food it is the superior choice
Atmosphere: 3
Food: 5
Service: 4
Mary H.
We are now done with this place. Seems like everytime we come in a machine is broken ie ice machine ice cream machine and constantly out of things. 2 times now we have come in and the ice cream tastes like iced milk. Management doesn't seem to give a rip or these things would be taken care of quickly. Also certain shifts have some really snotty and rude employees.
Kristi With an Eye
I went to Dairy Queen for chocolate ice cream & was told they don’t serve chocolate ice cream. What?? It’s “Dairy” Queen & they don’t have chocolate ice cream? Isn’t DQ know as an ice cream restaurant as well as burgers?? Very bizarre that chocolate ice cream is no longer an option ?
The ice cream is poor quality at this location. Instead of the rich creamy soft serve DQ has always had, they are using a local mixture that is some kind of cheap ice milk. Yellow in color, not creamy, very disappointing, icy, melts into watery milk as soon as it hits your mouth.I asked the manager about it, and she said that they have been using this type of ice cream for years. I doubt this is allowed by the franchise rules. Instead of the trademark creamy rich soft serve DQ is famous for they are misrepresenting the brand with cheap ice milk like the junk you would get at a cheap Chinese buffet. Very sad... I will be going to a different DQ from now on. The owners of this franchise have gone to the dark side. The owners are probably saving money on ice cream costs, but losing lots of business. People will not tolerate such cheap milky stuff, when they are hoping for DQ's signature creamy goodness!
Atmosphere: 5
Food: 1
Service: 5
I’d say 1 in 3 trips, this Dairy Queen is out of ice cream. Have never run into this at another DQ, let alone multiple times.
Atmosphere: 1
Food: 1
Service: 1
This review is specific to the ice cream. The employees have been great so I apologize for not leaving a more representative review.The ice cream at this location has been off since the summer. I have not visited this location in months due to the change in quality. I went in on Free Cone Day to see if the ice cream was finally fixed — nope. Still trash. The ice cream is yellow, icy, and generally not of the quality one expects from Dairy Queen.I have spoken with employees who admitted the machine(s) were broken. They said that they have requested repairs but nothing has been done. I think this issue started sometime around August 2023. Disappointing that the owner has not addressed their subpar product. But at least it was on Free Cone Day.
Atmosphere: 5
Food: 1
Service: 5
I used to enjoy stopping in for an ice cream cone on a regular basis…the last 2 visits (1 just a week ago) have been disappointing…I ordered a medium vanilla cone and I got a frozen cone…not fresh ice cream! It was nothing but ice crystals and flavorless. If I had not been driving away, I would have taken it back for a refund. There was no mention that the cones are now frozen ahead of time. So disappointing for a $4.00 + ice cream cone. Not again!
Food: 2
Service: 4
We waited in the drive-through for a good 45 minutes. There were only 6 cars ahead of us when we got there. I could tell the staff was working hard.
Atmosphere: 3
Food: 5
Service: 3
A few years ago I used to come here all the time to get the chicken strip basket despite there being another dq closer to me. This one is a bit more expensive and out of the way but I came here because the food was great every time.I live near this one now but I do not come here often. Mostly because the food is hit or miss. The chicken strips and toast are almost always satisfactory, but the fries are usually pretty bad. Which is pretty disapointing because in my opinion, dq used to have the best fries at least when it came to the big fast food companies. Now it seems there is always something wrong with them and it seems to be a different problem every time.I get dairy products less often, but I have never gotten a bad ice cream cone or blizzard from this place. So if that is all you are coming for than you should enjoy this place.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Ice Cream Cone, Chicken Strips
The service here is BAD! I really don’t recommend anyone in town to go to Monmouth DQ take your business to Dallas if you’re gonna go at all. The attitudes of the employees is BAD! They seem to always forget parts of my food. I have tired to call them but there phone seems to be disconnected so not sure what’s going on there? That has been that way for a while so not sure if someone is not paying the bill or what. I tried to confront them about missing food they offered to do nothing about it. The manager got rude and told me that they don’t just give away food and I told them that is not the case. Not to be rude but you can tell that I’m not a person asking for free food. Plus the food here is only subpar the fry’s are soggy and just it’s not good. I don’t recommend going to Monmouth. I work in retail and customer service and I’m sorry but this is in no way how you treat you customer. All I can say is from now on I will no longer be going to DQ in Monmouth this place is a mess.
Atmosphere: 1
Food: 2
Service: 1
One and only time I've been there I was lost lol over all everything is good on the
Atmosphere: 3
Food: 3
Service: 3
Buy 2 cheese burgers plain, toss the buns, burgers are tasty by themselves! (Low carb move) Most importantly, i can get a Low sugar dillybar that is awsome. About the only place you can get low sugar dessert (and it's ice cream!) However, only 1 out of 4 Dairy Queens have this choice??? They should let folks know what they have !
Atmosphere: 2
Food: 3
Service: 3
Recommended dishes: Cheeseburger
Sadly only 2 people were working on game day and it took so long we left without our food, didn't want a refund but over 20mins for a chilidog. Crazy.
Service: 1
Restaurantji Recommends
Missing food and fries were really cold. Bummer after a long days work.
Food: 1
Service: 3
They had bugs flying everywhere and and the storade shed was
Atmosphere: 1
Food: 1
Service: 1
Really the best burgers in town as far as fast food is concerned. I don't know if they get their meat meat locally but it seems to be a higher grade of meat than the rest of the fast-food very good the only negative thing I would say is that they're insanely slow but fresh if you have a good 15 to 30 minutes for fast food it is the superior choice
Atmosphere: 3
Food: 5
Service: 4
We are now done with this place. Seems like everytime we come in a machine is broken ie ice machine ice cream machine and constantly out of things. 2 times now we have come in and the ice cream tastes like iced milk. Management doesn't seem to give a rip or these things would be taken care of quickly. Also certain shifts have some really snotty and rude employees.
I went to Dairy Queen for chocolate ice cream & was told they don’t serve chocolate ice cream. What?? It’s “Dairy” Queen & they don’t have chocolate ice cream? Isn’t DQ know as an ice cream restaurant as well as burgers?? Very bizarre that chocolate ice cream is no longer an option ?
Atmosphere: 4
Food: 2
Service: 3