‼️Update‼️Your link that you left for me to reach out is the same website that I made the initial complaint (Corporate) with no response??So clearly you don’t seem interested in resolving this issue with staffing/customer service!! 4/09/24 6:30pm They first brought out a bbq basket when I ordered the Parmesan but they swapped no problem then after eating 1 strip and 1/4 of the toast I noticed a very short dark brown wavy hair. I have long dark hair. I went to the counter and explained what I saw and a male offered to remake but I declined and said if you can’t refund then maybe a card for the cost of basket . He went to the back and a “Manager” with a soiled shirt/no name tag came out and said that’s absolutely not anyone’s hair from here and said she can only remake but I responded with the same request as I was disgusted/not interested in any food tonight. I asked for a mgr/owners info and she says we cannot give it to “people like you” while rudely waving her arms around and pointing! Before I left asked for store # and she said she didn’t have it but google does. I will say we used to enjoy going to your store, but it definitely has not been a good experience for the past year at least. I understand most of them are high school students, but that does not excuse this type of behavior.
Atmosphere: 1
Food: 1
Service: 1
Justin
Closing staff had their friend block the drive thru with his car 10min before closing so that they didn't have to take any more orders. Unprofessional and just weird vibes blocking in cars
Atmosphere: 1
Service: 1
Billy Argento
Great place for ice cream, shakes, sundaes and deserts.
Atmosphere: 3
Food: 4
Service: 3
Dominic Sitzer (Djames)
Food was good for me at least. Wasn’t busy at all so the wait wasn’t very long. Only thing is I wasn’t sure if there was a drive thru because there was no indication, but it’s around the corner.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Chicken Strip Basket
Ginger S
We went drive thru, people behind the registers were with it.? The food ?♀️what can I say w/o being gross?? It wasn't to my liking. They did get my burger correct which is pretty big for me (food allergies) The fries were so salty I couldn't eat!? I opted to get a sundae w/ my meal, hot fudge if you must know. There was maybe a half pump on the whole sundae! I do like DQ's ice cream, but come on?♀️ Very disappointing?Dietary restrictions: Tell the person taking your order you are allergic to whatever, or Dr. says none of this or that. Tell them more than one time. As long as it's on the order slip, the cashier can make it happen. Sometimes they will bring it to the cooks attention for you. Just be nice about it, there is no reason to be snarky about.?
Food: 2
Service: 4
Recommended dishes: Peanut Buster Parfait, Dilly Bar, Chicken Strip Basket
Vanessa Brito
Workers are just to slow… way way slow.
Food: 1
Rachel Mae
Was really disappointed. Was in the line(drive thru) for 25 minutes then from receipt time to actually giving my food another 25 minutes! When they finally handed it to me I tried to politely just give them advise to at least check with the customer every 5 mins to at least let us know it's coming. Instead of taking money then nothing after that for 25 mins is kinda like dang!They didn't wanna hear unfortunately.Crazy ALL that time and we only ordered, a cheese burger meal, 3 piece chickenstrip meal, and a sundae, and blizzard! And the chicken strips were barely edible. Only really ate one. Few fries and as you could imagine the blizzard was half melted ... So not sure I'll go back again for a Long time!
Atmosphere: 1
Food: 3
Service: 1
Gotcha Ghost
Hard working young staff.
Atmosphere: 5
Food: 5
Service: 5
David Gay
It is what it is. didn't have ice cream. They wouldn't have anything.
Everytime I come here they have poor attitude and service and the food is either burnt or cold. Use to love dq but this location needs some better workers.
Food: 2
Service: 1
John Smith
Great food. Fast and delicious. Great
Atmosphere: 5
Food: 5
Service: 5
Ang Hills
Riley gave excellent customer service. His smile and customer service was great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dilly Bar, Chicken Strip Basket
Alita Hawksworth
Plenty of parkingDrive thru availableClean restaurantPlentu of indoor seatingNo outdoor seating$7 meal: fries, chicken strips, drink and sundae
‼️Update‼️Your link that you left for me to reach out is the same website that I made the initial complaint (Corporate) with no response??So clearly you don’t seem interested in resolving this issue with staffing/customer service!! 4/09/24 6:30pm They first brought out a bbq basket when I ordered the Parmesan but they swapped no problem then after eating 1 strip and 1/4 of the toast I noticed a very short dark brown wavy hair. I have long dark hair. I went to the counter and explained what I saw and a male offered to remake but I declined and said if you can’t refund then maybe a card for the cost of basket . He went to the back and a “Manager” with a soiled shirt/no name tag came out and said that’s absolutely not anyone’s hair from here and said she can only remake but I responded with the same request as I was disgusted/not interested in any food tonight. I asked for a mgr/owners info and she says we cannot give it to “people like you” while rudely waving her arms around and pointing! Before I left asked for store # and she said she didn’t have it but google does. I will say we used to enjoy going to your store, but it definitely has not been a good experience for the past year at least. I understand most of them are high school students, but that does not excuse this type of behavior.
Atmosphere: 1
Food: 1
Service: 1
Closing staff had their friend block the drive thru with his car 10min before closing so that they didn't have to take any more orders. Unprofessional and just weird vibes blocking in cars
Atmosphere: 1
Service: 1
Great place for ice cream, shakes, sundaes and deserts.
Atmosphere: 3
Food: 4
Service: 3
Food was good for me at least. Wasn’t busy at all so the wait wasn’t very long. Only thing is I wasn’t sure if there was a drive thru because there was no indication, but it’s around the corner.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Chicken Strip Basket
We went drive thru, people behind the registers were with it.? The food ?♀️what can I say w/o being gross?? It wasn't to my liking. They did get my burger correct which is pretty big for me (food allergies) The fries were so salty I couldn't eat!? I opted to get a sundae w/ my meal, hot fudge if you must know. There was maybe a half pump on the whole sundae! I do like DQ's ice cream, but come on?♀️ Very disappointing?Dietary restrictions: Tell the person taking your order you are allergic to whatever, or Dr. says none of this or that. Tell them more than one time. As long as it's on the order slip, the cashier can make it happen. Sometimes they will bring it to the cooks attention for you. Just be nice about it, there is no reason to be snarky about.?
Food: 2
Service: 4
Recommended dishes: Peanut Buster Parfait, Dilly Bar, Chicken Strip Basket
Workers are just to slow… way way slow.
Food: 1
Was really disappointed. Was in the line(drive thru) for 25 minutes then from receipt time to actually giving my food another 25 minutes! When they finally handed it to me I tried to politely just give them advise to at least check with the customer every 5 mins to at least let us know it's coming. Instead of taking money then nothing after that for 25 mins is kinda like dang!They didn't wanna hear unfortunately.Crazy ALL that time and we only ordered, a cheese burger meal, 3 piece chickenstrip meal, and a sundae, and blizzard! And the chicken strips were barely edible. Only really ate one. Few fries and as you could imagine the blizzard was half melted ... So not sure I'll go back again for a Long time!
Atmosphere: 1
Food: 3
Service: 1
Hard working young staff.
Atmosphere: 5
Food: 5
Service: 5
It is what it is. didn't have ice cream. They wouldn't have anything.
Atmosphere: 3
Food: 2
Service: 1
In and out
Restaurantji Recommends
Great staff, friendly and quick service.
Atmosphere: 5
Food: 5
Service: 5
Everytime I come here they have poor attitude and service and the food is either burnt or cold. Use to love dq but this location needs some better workers.
Food: 2
Service: 1
Great food. Fast and delicious. Great
Atmosphere: 5
Food: 5
Service: 5
Riley gave excellent customer service. His smile and customer service was great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dilly Bar, Chicken Strip Basket
Plenty of parkingDrive thru availableClean restaurantPlentu of indoor seatingNo outdoor seating$7 meal: fries, chicken strips, drink and sundae
Atmosphere: 4
Food: 4
Service: 4