Rocky Mountain Chocolate Factory

401 Center St NE # 285, Salem
(503) 371-8400

Recent Reviews

Hannah Gross

Today I went and got this apple and the worker sold this apple that was already cut up and she was rude to me because I didn't see the sign ,to pay with Exact change or Debit card and only thing I asked was wheres the sign for that and she didn't like that . I’m sure thats why she sold me this old apple thats rotten from the inside I tried to eat but tasted horrible.

Quaid Beatt

Good quality chocolate. Many options for candy and snacks. Customer service is good.

Jamie Lystrup

Chocolate is delicious, creamy, and everything I bought tasted amazing. However, I will never buy from them again, and if I hadn't already gotten my housemates excited for chocolate I would have walked out. The ladies working there were so rude, and not just to me. The couple before me were surprised about the $5 card minimum, and missed the sign, it happens. The ladies became very confrontational about it though, and raised their voices to point out the sign was on the register and "it has been that way for at least 20 years." When it was my turn they just kept pushing to get me to pick and go, like having me browsing was a hassel. When I mentioned a certain item called a cherry bomb, they both scoffed and said "we haven't had that in like 10 years, why are you asking about it". Just made me very uncomfortable. It's very expensive chocolate, so it's a big treat, but if you're going to treat me like a problem, then I'll simply just stop going and let other people know how I was treated and how I saw other customers treated.

Victor Sanchez

We came here with our kids and the place was very clean, only allows 3 people inside at a time due to COVID restrictions which was great and the staff friendly and knowledgeable

Kerry A.

I was in there with my son and friend yesterday, 1/30/2021 @ 3:30pm. There was three people working, two by the entrance chit-chatting away, a bit louder than they should be, and one girl behind the counter. NOT ONE PERSON said hello, offered to assist us in our purchase, or shall I say, offer to assist us for them to make money for our purchase. I purposely waited there for several minutes waiting to see if anybody would assist, but again, no. I was going to purchase a large order but after this experience I will not be returning to this store.For the owners: Growing up in a business I can tell you that yours will not last. Mock, laugh, curse all you want at this post but I can guarantee it's only a matter of time; running a business like that will NOT last. I wish you well.

Kerry Allyn

I was in there with my son and friend yesterday, 1/30/2021 @ 3:30pm. There was three people working, two by the entrance chit-chatting away, a bit louder than they should be, and one girl behind the counter. NOT ONE PERSON said hello, offered to assist us in our purchase, or shall I say, offer to assist us for them to make money for our purchase. I purposely waited there for several minutes waiting to see if anybody would assist, but again, no. I was going to purchase a large order but after this experience I will not be returning to this store.For the owners: Growing up in a business I can tell you that yours will not last. Mock, laugh, curse all you want at this post but I can guarantee it's only a matter of time; running a business like that will NOT last. I wish you well.

Julia Arabas

Literally the meanest people own this store. They threatened to call the cops on a fedex delivery person (and me) for trying to get their attention for their delivery. Horrible horrible people. Chocolate is subpar. Very very bad business.

tammy garcia

Love there chocolate

Julie Hucke

Love supporting this local business. They have the best chocolate & carmel apples. Service is great, people friendly.

Allison L

Great chocolate, great experience!

Ernie Volkers

Went in and bought some chocolate , the customer service was absolutely awesome, although the people in front of me were total rude to the lady working., I would give 10 stars in instead of 5 , Thank you Christy my family and friends will be back

Julian Breshears

The women who worked the shop June 18 at 2:30pm gave both me and my wife a terrible attitude. She was very unkind, very unprofessional and acted as if she had a problem anytime we had a question. Right after the purchase I tried to ask her a question, but she walked into the back room while rolling her eyes. Awful customer service. I won’t be coming here again.

Allison LeBeau

Great chocolate, great experience!

R Ne

Rocky mountain chocolate factory provides a number of treats for your pleasure.One can eat them by themselves or at the end of the meal. Or perhaps you're one of those people who believes that life is short so you eat the dessert first.either way whatever your option is you can come down today Rocky mountain chocolate factory at the Salem center Mall in Salem Oregon witches recently reopened and is ready for your business.

Corrie Patterson

My husband and I love the truffles and I get them for him a couple of times a year. I visited them in down town Salem, I was uncomfortable with all of the people camping right on the street but I had know issues, next time I'll shop at the outlet mall in Woodburn.

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Rocky Mountain Chocolate Factory

401 Center St NE # 285, Salem, OR 97301
(503) 371-8400