It’s really kind of silly, but still the customer service at this location has always been bad! As I’ve spread the story, I have heard the same from everybody who has experienced this atmosphere. I went through the drive-through, and I ordered a Frappuccino and ham with cheese croissant. I Recently had my oil changed, and they gave me the other half qt. After ordering, I went up to the window and I looked down at the floor to see it leaking and so I asked the women several times to excuse me and I will go pay inside, but I had no response. After cleaning it up, I go inside and apologize for leaving the window with no explanation because the woman would not turn around for a second. Another woman not child comes and looks me in the eyes to tell me that hold on a minute after I’m apologizing. After several moments, and there’s four people not doing anything I decided to leave and go to the Starbucks in the Fred Meyer‘s down the street which has awesome, I mean awesome customer service. Several people who heard my story when I told them said that they had the same experience with the Starbucks at 3904 Commercial St. SE. they are very rude and inconsiderate but the sad thing is they don’t realize their jobs rely on customers not because they applied for the job and thought they were good enough to get it .
Atmosphere: 3
Food: 3
Service: 1
J J
I love there cakepops
Atmosphere: 5
Food: 4
Service: 5
Luis Santos
Good spot could be a bit more up kept after all it’s a Starbucks.
Worst starbucks in town. Go to literally any other Starbucks.
Atmosphere: 1
Food: 1
Service: 1
Chrystal Barlow
For almost a year now, the coffee has been awful. It’s either a burnt coffee taste or not sweet at all. I’ve complained so much through the app or taken my drink back to be remade if I have time before work. Food is always great and the workers…. So I hate complaining but how can I get them to fix this problem? Hate wasting money on a burnt coffee drink that I now go to Java Roma on Lancaster which is 15 mins away. Wish this Starbucks would get it together with the taste of the burnt coffee when it’s 5 minutes away from where I live and on my way to work instead of having to drive 15 mins away to the other coffee shop then route myself to work.
Atmosphere: 5
Food: 5
Service: 5
Maureen Clifford
I’ve been laid up since 12/24/2023 and have UberEats’d almost every day. Perfect every time. Those pistachio lattes have kept me together during a TRYING time. Thank you for the excellence and the consistency. A+
Food: 5
Service: 5
Jorge Duarte
Good place and
Atmosphere: 5
Food: 5
Service: 5
Jennifer Looney
While the service and workers are always nice and attentive, the app leaves a bit to be desired. I would love it if the items would go back to costing a little less stars. For example the pastries used to cost 50 stars, if each star is a dollar that made sense. But wish the cost of star per item going up, the value is lost a bit.
Atmosphere: 4
Food: 4
Service: 4
Sky Janice
Since when is this much ice normal in a fresher? this is unreal. Starbucks is a scam now a
Atmosphere: 1
Food: 1
Service: 1
Sky Graham
Since when is this much ice normal in a fresher? this is unreal. Starbucks is a scam now a
I actually don't remember going here but I've never had a bad experience at Starbucks.
Victor Noyola
Ordered ice Quade espresso and two other drinks the espresso tasted burnt and was not good :( usually it’s great big disappointment.Parking: Very busy parking lot.
Maggie L.
I order my drink pretty specific and it's been hit and miss for a while at all the Starbucks for me. That said the last couple of weeks I've came to Oakhill Starbucks and it's been absolutely excellent. Today they made my entire day. It's been a rough day in general but I was tired this morning mobile ordered my drink and I had this sticker on my cup, everyone had smiles on their face when I was handed my drink. The man that works the window I can't ever remember names, but he always is friendly to both my husband and I and he knows what my order is. I appreciate the nice greeting today!
992F
Besides the pumpkin spice latté, I generally skip Starbucks. The coffee has a bitter, burnt taste.
Atmosphere: 3
Food: 2
Service: 3
Jodi Yarnell
Friendly staff, gave the dogs a couple pup cups and drinks were perfect. The Cafe Vanilla Bean Frappuccino (made with oatmilk) is delicious!
It’s really kind of silly, but still the customer service at this location has always been bad! As I’ve spread the story, I have heard the same from everybody who has experienced this atmosphere. I went through the drive-through, and I ordered a Frappuccino and ham with cheese croissant. I Recently had my oil changed, and they gave me the other half qt. After ordering, I went up to the window and I looked down at the floor to see it leaking and so I asked the women several times to excuse me and I will go pay inside, but I had no response. After cleaning it up, I go inside and apologize for leaving the window with no explanation because the woman would not turn around for a second. Another woman not child comes and looks me in the eyes to tell me that hold on a minute after I’m apologizing. After several moments, and there’s four people not doing anything I decided to leave and go to the Starbucks in the Fred Meyer‘s down the street which has awesome, I mean awesome customer service. Several people who heard my story when I told them said that they had the same experience with the Starbucks at 3904 Commercial St. SE. they are very rude and inconsiderate but the sad thing is they don’t realize their jobs rely on customers not because they applied for the job and thought they were good enough to get it .
Atmosphere: 3
Food: 3
Service: 1
I love there cakepops
Atmosphere: 5
Food: 4
Service: 5
Good spot could be a bit more up kept after all it’s a Starbucks.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Matcha Latte Carmel Frappachino
Worst starbucks in town. Go to literally any other Starbucks.
Atmosphere: 1
Food: 1
Service: 1
For almost a year now, the coffee has been awful. It’s either a burnt coffee taste or not sweet at all. I’ve complained so much through the app or taken my drink back to be remade if I have time before work. Food is always great and the workers…. So I hate complaining but how can I get them to fix this problem? Hate wasting money on a burnt coffee drink that I now go to Java Roma on Lancaster which is 15 mins away. Wish this Starbucks would get it together with the taste of the burnt coffee when it’s 5 minutes away from where I live and on my way to work instead of having to drive 15 mins away to the other coffee shop then route myself to work.
Atmosphere: 5
Food: 5
Service: 5
I’ve been laid up since 12/24/2023 and have UberEats’d almost every day. Perfect every time. Those pistachio lattes have kept me together during a TRYING time. Thank you for the excellence and the consistency. A+
Food: 5
Service: 5
Good place and
Atmosphere: 5
Food: 5
Service: 5
While the service and workers are always nice and attentive, the app leaves a bit to be desired. I would love it if the items would go back to costing a little less stars. For example the pastries used to cost 50 stars, if each star is a dollar that made sense. But wish the cost of star per item going up, the value is lost a bit.
Atmosphere: 4
Food: 4
Service: 4
Since when is this much ice normal in a fresher? this is unreal. Starbucks is a scam now a
Atmosphere: 1
Food: 1
Service: 1
Since when is this much ice normal in a fresher? this is unreal. Starbucks is a scam now a
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I actually don't remember going here but I've never had a bad experience at Starbucks.
Ordered ice Quade espresso and two other drinks the espresso tasted burnt and was not good :( usually it’s great big disappointment.Parking: Very busy parking lot.
I order my drink pretty specific and it's been hit and miss for a while at all the Starbucks for me. That said the last couple of weeks I've came to Oakhill Starbucks and it's been absolutely excellent. Today they made my entire day. It's been a rough day in general but I was tired this morning mobile ordered my drink and I had this sticker on my cup, everyone had smiles on their face when I was handed my drink. The man that works the window I can't ever remember names, but he always is friendly to both my husband and I and he knows what my order is. I appreciate the nice greeting today!
Besides the pumpkin spice latté, I generally skip Starbucks. The coffee has a bitter, burnt taste.
Atmosphere: 3
Food: 2
Service: 3
Friendly staff, gave the dogs a couple pup cups and drinks were perfect. The Cafe Vanilla Bean Frappuccino (made with oatmilk) is delicious!
Atmosphere: 4
Food: 5
Service: 5