Very poor customer service here I ordered multiple pizzas and when I finally got them after being there for awhile one of them wasn't made the way I ordered it and it took the staff way too long to acknowledge my presence at the counter despite them obviously seeing me there and after explaining that the pizza was wrong their response was I guess we will remake it and then it took an excessive amount of time to remake it. I can understand a mistake but it should've been taken care of quickly not making a customer stand there for a long time while you serve many other customers. I used to come here all the time and the staff was always friendly and were efficient at their jobs but it seems like that's not the case anymore. I hope my review sheds light on the issues at this location and improvement can be made.
Nina Rich
Worst ever! I called in ahead and they told me my food would be ready in a hour. This alone is kind of rediculas. I previously had a bad experience with them not getting my order done when they said it would be ready. this time I decided to call before I came in. Luckily I did because they told me my order was still sitting in a pile and would not be done for at least another 45 minutes! This is take and bake why does it take 2 hours!!!! I will never order at this location again!!!
Atmosphere: 3
Food: 3
Service: 1
Shanti Johnson
The pizza was good, but the service and the atmosphere were awful. I walked in to get my pick-up order and not a single gel employee looked at me or said anything. I was about to leave when I realized I hadn’t been given the 4 dipping sauces I had added on to my order (each dipping sauce cost $1.00). When an employee finally noticed me standing at the counter she came over and asked what I needed. After telling her I needed my 4 dipping sauces she came back with 3 and told me that’s all they had. After I told her I had been charged individually for each sauce she said she’d see if she could find another. After waiting 10 minutes she finally came back and told me that’s all they had. She then walked away and started to go back to work. The employee was as very dismissive, did not offer a refund or an alternative to substitute for what I had already paid for. I get it, it’s not that big a deal, it’s “just $1”, but as a broke college student, this kind of treatment by companies really bothers me.
Atmosphere: 1
Food: 3
Service: 1
James Sullivan
I placed an order and was told it would be 35 minutes and its been an hour and they haven't even started making them yet. This seems to happen everytime I order from the Olympic location.
Jeremy Buckmaster
Nothing was right so
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Calzones with Dipping Sauce
Scott Coates
The manager, if there is one, must be out drinking, or otherwise giving up on his business. The staff (all 3 of them at 7:30pm Saturday night) are doing their best, but, wow, this location is a disaster.
When I got there, I told the staff the name of the order but it took them a while to figure out what pizza it was. When I went to pay, I paid with my card. The screen asked me to tip. I never tip at a place like this. The staff is just making my food. They aren't even cooking it because it is a take and bake so I don't see it necessary. I tried to press no tip with my finger because I assumed it was a touch screen. The cashier told me I had to use the stylus and it seemed like I had to press extra hard for it to work and I had accidentally tipped 15% ($3) and it didn't even give me the option to confirm it so I had paid $3 more for the pizza than I had intended to. It is only $3 but it is the principal that bothers me.
Atmosphere: 2
Food: 4
Service: 1
Maria Dillon
The staff seemed to be behind on orders by an hour. The pizza makers did not change their gloves after touching anything and everything. Cross contamination.
Atmosphere: 1
Food: 4
Service: 3
Recommended dishes: Big Murphy's Stuffed Pizza
Brittany B
The staff at the 1810 Olympic St. location seemed to have no idea on how to make any items on the menu. The girl starting orders looked to be just 10 years old and continued to ask teenagers questions every step of the way. All of the adult staff was in the back doing dishes and preparing for the busy time I'm assuming. When I placed my order, they said it would be about 15 minutes. So I patiently waited and watched and observed the staff. As I observed, I noticed that they lack in Team effort and communication and knowledge and the ability to make orders in the order they were received. While I was waiting, there was a customer waiting in the drive through for 8 minutes after receiving her order that was wrong. They finally assisted her after the long wait. The child that assisted her was in the middle of making a pizza for my order. She stopped making my pizza took her gloves off. Helped the lady in the drive through and then after a few minutes of dealing with that customer and getting the manager. She rinsed her hands for about 5 seconds and dried them off, Put gloves on and got back to making pizzas. Once I realized how disorganized this Papa Murphy's was and how disgusting and unqualified the employees where I decided to cancel my order and go elsewhere. I am very disappointed once again and will not ever return to this location in Springfield Oregon.
order was supposed to be done at 630pm and is 7oclock and they haven even started making it yet, there out of all sides but not telling people or refunding them, ignoring customers. 730pm and they tried giving me the wrong food!!! lost half my order! over an hour sitting there food not done, over hour and a half sense i placed the order
Christine R.
The pizza may be great, but the service is horrible. I ordered a pizza on the app and arrived when the app told me it would be ready. I was told they were running behind and I when it was ready, they would bring it out to me. I waited more than an hour and a half and it was never ready for me or anyone else waiting in the parking lot. I eventually had to leave and will not go back unless I get my money back.
Carter Jones
Twice now I’ve placed orders well in advance. One was a scheduled pick up the other I was told 20 minutes. Both times I’ve had to wait over 20 minutes inside the store after arriving to pick up. This is ridiculous.
Very poor customer service here I ordered multiple pizzas and when I finally got them after being there for awhile one of them wasn't made the way I ordered it and it took the staff way too long to acknowledge my presence at the counter despite them obviously seeing me there and after explaining that the pizza was wrong their response was I guess we will remake it and then it took an excessive amount of time to remake it. I can understand a mistake but it should've been taken care of quickly not making a customer stand there for a long time while you serve many other customers. I used to come here all the time and the staff was always friendly and were efficient at their jobs but it seems like that's not the case anymore. I hope my review sheds light on the issues at this location and improvement can be made.
Worst ever! I called in ahead and they told me my food would be ready in a hour. This alone is kind of rediculas. I previously had a bad experience with them not getting my order done when they said it would be ready. this time I decided to call before I came in. Luckily I did because they told me my order was still sitting in a pile and would not be done for at least another 45 minutes! This is take and bake why does it take 2 hours!!!! I will never order at this location again!!!
Atmosphere: 3
Food: 3
Service: 1
The pizza was good, but the service and the atmosphere were awful. I walked in to get my pick-up order and not a single gel employee looked at me or said anything. I was about to leave when I realized I hadn’t been given the 4 dipping sauces I had added on to my order (each dipping sauce cost $1.00). When an employee finally noticed me standing at the counter she came over and asked what I needed. After telling her I needed my 4 dipping sauces she came back with 3 and told me that’s all they had. After I told her I had been charged individually for each sauce she said she’d see if she could find another. After waiting 10 minutes she finally came back and told me that’s all they had. She then walked away and started to go back to work. The employee was as very dismissive, did not offer a refund or an alternative to substitute for what I had already paid for. I get it, it’s not that big a deal, it’s “just $1”, but as a broke college student, this kind of treatment by companies really bothers me.
Atmosphere: 1
Food: 3
Service: 1
I placed an order and was told it would be 35 minutes and its been an hour and they haven't even started making them yet. This seems to happen everytime I order from the Olympic location.
Nothing was right so
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Calzones with Dipping Sauce
The manager, if there is one, must be out drinking, or otherwise giving up on his business. The staff (all 3 of them at 7:30pm Saturday night) are doing their best, but, wow, this location is a disaster.
Atmosphere: 1
Food: 2
Service: 1
Best value for pizza by far!
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Classic Cheesy Bread, Hawaiian, Chicken Bacon Artichoke
When I got there, I told the staff the name of the order but it took them a while to figure out what pizza it was. When I went to pay, I paid with my card. The screen asked me to tip. I never tip at a place like this. The staff is just making my food. They aren't even cooking it because it is a take and bake so I don't see it necessary. I tried to press no tip with my finger because I assumed it was a touch screen. The cashier told me I had to use the stylus and it seemed like I had to press extra hard for it to work and I had accidentally tipped 15% ($3) and it didn't even give me the option to confirm it so I had paid $3 more for the pizza than I had intended to. It is only $3 but it is the principal that bothers me.
Atmosphere: 2
Food: 4
Service: 1
The staff seemed to be behind on orders by an hour. The pizza makers did not change their gloves after touching anything and everything. Cross contamination.
Atmosphere: 1
Food: 4
Service: 3
Recommended dishes: Big Murphy's Stuffed Pizza
The staff at the 1810 Olympic St. location seemed to have no idea on how to make any items on the menu. The girl starting orders looked to be just 10 years old and continued to ask teenagers questions every step of the way. All of the adult staff was in the back doing dishes and preparing for the busy time I'm assuming. When I placed my order, they said it would be about 15 minutes. So I patiently waited and watched and observed the staff. As I observed, I noticed that they lack in Team effort and communication and knowledge and the ability to make orders in the order they were received. While I was waiting, there was a customer waiting in the drive through for 8 minutes after receiving her order that was wrong. They finally assisted her after the long wait. The child that assisted her was in the middle of making a pizza for my order. She stopped making my pizza took her gloves off. Helped the lady in the drive through and then after a few minutes of dealing with that customer and getting the manager. She rinsed her hands for about 5 seconds and dried them off, Put gloves on and got back to making pizzas. Once I realized how disorganized this Papa Murphy's was and how disgusting and unqualified the employees where I decided to cancel my order and go elsewhere. I am very disappointed once again and will not ever return to this location in Springfield Oregon.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Love us a Cowboy!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Murphy's Stuffed Pizza
Ordered the papa's favorite and it was
Atmosphere: 5
Food: 5
Service: 5
order was supposed to be done at 630pm and is 7oclock and they haven even started making it yet, there out of all sides but not telling people or refunding them, ignoring customers. 730pm and they tried giving me the wrong food!!! lost half my order! over an hour sitting there food not done, over hour and a half sense i placed the order
The pizza may be great, but the service is horrible. I ordered a pizza on the app and arrived when the app told me it would be ready. I was told they were running behind and I when it was ready, they would bring it out to me. I waited more than an hour and a half and it was never ready for me or anyone else waiting in the parking lot. I eventually had to leave and will not go back unless I get my money back.
Twice now I’ve placed orders well in advance. One was a scheduled pick up the other I was told 20 minutes. Both times I’ve had to wait over 20 minutes inside the store after arriving to pick up. This is ridiculous.
Atmosphere: 1
Food: 2
Service: 1